Dext Reviews

The AI behind this software is smart and adaptive. The OCR recognition can identify the debit/credit card used on a submitted receipt and match that receipt payment to the specific bank account in your accounting software so you can avoid sending payments to the wrong account. For accounting firms, the bundled pricing is a great value to share with your clients. It does not just push the data to your accounting software, but will search your transactions in the software to try to find matches and will sync up the payments with ease.

While they are doing good with the fetch option for online invoices (they can pull the statements and invoices from online billers, such as cell phone or internet), they do not have the capability, currently, to pull bank statements. Add this feature and we have an unmatched solution to this expense capture sector in my opinion.

The process is the strongest aspect of Dext. The process is as followed, if DEXT is unable to retrieve all the data it marks it for review. Dext also has features like auto publishing, supplier rules and bank feed as well e-invoicing. With auto publishing you can have documents/invoices automatically published to Xero and ready for reconciliation. Supplier rules also help with have the invoices automatically allocated to the correct supplier. Dext can also connect directly to your supplier they are bringing on a lot of support which can be beneficial to a lot of practices to streamline and increased their performance. Have bank fetch can also help with company tax returns and not having to contact your client to get bank statements all the time as you will have access to this in Dext. Dext have 3 different products: Prepare Commerce and precision. We are currently using DEXT prepare.

The pricing is a big factor. Also, for the price DEXT should offer more, currently they have split their product into 3 categories, DEXT precision features should be a part of their prepare features. Recently they also increased their pricing significantly. Their only advantage is that there is no software at its calibre. I would say another factor is ensuring your client use Dext as some from the older generations can struggle.

Unfortunately, my experience with canceling my Dext subscription has over shadowed any good feelings that I had about this company and program. The owner of the subscription should have full control of canceling the membership.

Canceling your subscription with Dext is nearly impossible. You can't cancel from your own account login. You have to reach out to your account manager and make an appointment. Appointment times are 3 weeks out. Once you do talk to them, you discover that there is a 30 day notice policy to cancel which is also not posted on your account. There are not pro-rated refunds of subscription fees. In my opinion this is very unprofessional on their part. I should have a way to cancel my subscription from my end.

Online and Mobile App are very easy to navigate and use. The training resources that are included are excellent. Dext saves my business a lot of time by setting up automatic rules for suppliers, bank accounts, etc. to directly integrate into our accounting system.

I don't have any negative comments for Dext Prepare.

I love Dext and have used it for 7 plus years. It allows me and my clients to track all their expenses easily and worry free.

The cost is expensive as I dont have a lot of clients but I will pay because I like it so much

Very easy to use. The interface is clear and user-friendly.

The lack of mandatory expense reports is a big plus in my view. When we used Expensify we had various issues dealing with expense reports. They aren't really necessary for our process, so eliminating them saves time. Also, now an issue with one transaction won't hold up the rest of the report.

The OCR is very accurate compared to our previous software (Expensify and Veryfi), and did seem to learn how to read different vendors' invoices when I had to make some corrections (e.g. pulling invoice date instead of order date).

Customer support was responsive and had a great attitude.

Pricing is transparent and inexpensive compared to some competitors.

Works well for both employee expenses and general accounts payable.

OCR processing time is slower than we would like. Items can be processed manually when needed, however.

Multiple approval flows would help manage expenses by department.

Doesn't integrate correctly with our bank. This seems to be an issue with our bank and the third-party integration software, but still.

Easy setup and integration with QuickBooks Online. Clients find it quick and easy to use, which is a must to get everything done in a timely manner.

I find the monthly tiered subscription pricing to be a bit expensive.

Simplicity of recording invoices which is excellent for ease of yearly accounting when you are too busy for filing

Nothing as its a seamless product you can use on your phone, just take a picture of your receipt and send

This will be an incredible asset for us to keep on top of our bookkeeping. It’s very easy to use and review the bills that we input. I feel like this will make us very organized and ease the life of our bookkeeper and accountant as a result.

No issues to really speak of so far. I guess our one issue is that Dext uses an authentication service to link our bank account but it doesn’t seem to work for our specific bank (BMO).

Dext Prepare is easy to setup and use whether you're a small business or an accountant looking to help your clients keep up with all those paper receipts and emails for sales and costs. They also have expense report features

Dext Prepare is somewhat on the expensive side for the subscription prices they charge.

Ease of use and accuracy of pictures of receipts

Accuracy and can use on the go whilst on application

Its easy to use for the most part. as usual with most software support is non existent so if you are not a technical person it might not be for you- like most online products online their FAQ section will not answer any question you have. also they really do not want you to contact support so its difficult
Its a great idea and works with QuickBooks once you can figure out how to set it up. its not intuitive at all

while difficult to figure out with zero installation support it is a great idea and on its basis and awesome product- its price compared to others, but probably worth it. that being said if you have a problem with it- you are out of luck- you can try and contact support but that's a joke. they of course want an email. ive had a problem with their fetch service, which is another great idea- it will give you an error saying you are using the wrong credentials even though you can sign on the site with no problem using the same credentials. what you will get back will be endless emails with can responses using the very faq pages which are useless. they do not even log your complaint so each time their solution doesn't work you have to re explain again. even if you send the prior email in the body. they are clearly not equipped to support issues with their own software
I will tell you its a nice product and if you are technical and can figure out how to set it up you will be good. but if there is an issue with a feature forget it

Dext, although higher price, is our preferred purchase invoice data capture system. Its more powerful, so if the client is of a certain size then it is worth the extra outlay to save time

As long as you know what it is capable of, its hard to fault

The accuracy really is superb! It is amazingly how accurately it gets the information required from what is often messy, crumpled or poor quality receipts

The main criticism is that I need a totally separate account per business. Would be better to handle multiples from one login. Also seems bonkers to have to pay extra for more users, has no bearing on the required server time or functionality's...eg zero benefits to just sharing a login .so to charge for it seems wrong. Lastly, the GUI could be modernized slightly

Receipt Bank promised a lot and delivered extremely poor service. It simply did not do what it said it would do.

It combines multiple receipts into one entry, entirely in error.
It fails to recognise the currency of the receipt.
It mis-reads the receipts - inputting incorrect numbers and names.
It corrupts easily, locking a lot of entries inside the app but unable to generate a spreadsheet. There is no way to extract the data from the corrupted app, so you have no choice but to enter all the data again or create your own spreadsheet and enter it there.

In all Receipt Bank was a complete waste of money and an enormous waste of my time.
I strongly recommend anyone against buying Receipt Bank. It is easier to create an excel document of your own which you can run on your phone. If you want to you can add in drop-down menus to make data entry quick and easy. That is much easier than trying to mess around with the grossly faulty Receipt Bank app.

I like that you don't need to keep your physical receipts, you simply take a photo of the receipt and upload it. Then you can categorize your expense from the software.

Sometimes it doesn't autopopulate the amount and taxes properly like some other software like Receipt Bank. I also think the interface is not as nice as Receipt Bank.

My accountant set this up and intergrates directly with Xero my accountancy software that they help me to use and manage.

Easy way to capture receipts when out and about by taking a photo and using the mobile app to submit it or alternatively for email receipts and invoices I can forward it to a special email address to do the same.

The invoice fetch feature by automatically logging into certain services, shops etc to get invoices and add them as expenses for you is very hit and miss, especially when some of the sites or services I use 2FA auth codes and it never really works with them.

Asking support for advice they are never really able to help solve this problem for me.

Dext ensures all of our invoices are connected to Quickbooks so we can keep track, and pay bills on time.
It is a pretty easy software to use with help instructions if needed.

Sometimes Dext has trouble finding amounts on uploaded invoices or categorizing the expense. However, this can all easily be entered manually.

NONE - Receipt Bank allowed fraudulent fishing invoices to be included as verified invoices on my account.

ReceiptBank allowed fraudulent invoices to be sent to my inbox and refused to acknowledge this as a security breach. There solution was for our company to change our e-mails.
The source of the invoice which appeared in my payment list was a fishing scam. ReceiptBank refused to make any security improvements on the platform. Avoid this platform at all costs as it is not secure and the company don't care.

This is a must have application as it just cuts down so much admin. Supplier rules and giving employees their own logins to do expense reports makes it so easy to implement and get running.

System has some things missing such as multiple accounts with the same email. There is also the issue of no multilevel authorisation processes.

Great idea, if it worked (would be really quick and easy to use), and if it had decent customer service (so when things go wrong they are easy to sort out), but it doesn't and they don't.

Can't upload receipts separately.
I have 2 taxi receipts for the same day for the same amount (as I rounded them both up) despite the receipts looking completely different (one with about 2 lines of writing, the other with 6) Receipt Bank keep combining the receipts into one, and then deleting new versions when I try to upload them separately.

Apparently, it isn't an issue with the product because they match, supplier, date and amount but bear in mind they choose the supplier and set them both ton Taxi (whereas I would have been more specific).

They send me a link to sort it out, but the link went nowhere and ended in Oops, you've taken a wrong turn.

Now they have stopped replying.

Poor product and poor customer service.

The ability to take a picture of a receipt while traveling and not have to stress about losing them has been great. The software also has OCR, which scans each receipt and picks up which vendor the purchase was made from - allowing the user to make edits afterward but not have to input a ton of information in the beginning.

I wish there was a way to bypass the scanning feature. Receipts will sometimes process for over 5 hours, and if I'm working on an expense report I'd like to be able to type in the information myself if it'll go faster.