Stova Reviews

We hold a lot of events. Aventri allows us to organize each one as well as track payments received and details on the people attending our events.

Kellen has partnered with etouches since 2012. We have seen the company grow & prosper, and we are very pleased with the results. Top successes include continued ease of use, great customer support, good online learning, useful API, great integration between modules, great onsite experience. Some of the challenges include lack of development of the online booth sales & management module (ebooth), slow development of integration with association management systems (AMSs, such as NetForum, YourMembership, i4a...), limited scope of the appointment-scheduling module (esocial). We have used other systems, and for an all-around event management solution, or just as a registration management tool, we feel etouches can't be outdone. We feel we've been part of their development, through sharing challenges and helping design solutions. They've come a long way with their Call for Abstracts module (eselect), and we provided a lot of feedback on that in the early stages. We use ehome quite often, and it's very easy to learn & use, in support of the ereg module. We do not use the task management or budgeting solutions. We have used both emarketing and escan successfully. Their customer service department is responsive, and we are happy to report that senior management is also very responsive to inquiries (when we feel more urgency is required). We process around 10,000 registrations, plus 1000 eselect uses, annually. We chose etouches based on projected ROI and have not been disappointed. We also appreciate and utilize the system's ability to work with multiple currencies, multiple global payment gateways, and multiple languages, including Chinese.

Aventri can do what you need but it's expensive and can be difficult to work with. For large organizations with dedicated IT and developers you'll be fine but not mom and pop orgs.

I have been able to better coordinate discount codes for certain registrants plus offer various registration types, which has saved me a lot of time and communication. Another prior issue was CEU scanning, which with Aventri will be much more streamlined, will reduce congestion and will require less staff volunteers.

The ability to clone event after event makes less work on building out your event registration. You also learn from your mistakes of what you should have included and can easily make adjustments on your next event.

Excellent customer support! Very happy with the overall experience after running events using Aventri / eTouches since about 2014.

easy

We are organizing around 10 events per year which are our touchpoint with our members and all the community.

Etouches has been first our registration software. What we value most is:

Registration setup :
- managing members only rate with automated filters
- easy design of the pages
- setup administrative invoices and other documents
- management of complex information gathering (session, extra-data, share-transportation...)
And also a templating of these setup to allow us to duplicate all or parts of these setup...

Communication management:
- manage layout of emails easily with global templates or event-specific customization
- send out invitation and monitor answers
- manage the "no" answer (great one) to allow you to remind only the one that did not answer in & single click
- manage automated email for incomplete registration, confirmation, changes in the programme...

Financial & reporting:
- really easy automated report
- daily email custom report (just magic for other stakeholders) and live private lists
- finance management with our context (taxes are complex for association)...

Sponsor management:
- we also used etouches to manage sponsorship
- from confirmation of packages
- invoices
- quota management for badges and VIP pass

CRM management: we use the option of "global database" :
- this include that our global DB is automaticaly updated by every single registration
- we have cross events data
- we can monitor engagement, loyalty
- we can detect low engaged people to be proactive in the communication with them before they leave the association
- we can provide detailed data about quality, quantity and interest of our community to our potential sponsors
--> fully integrated with no import / export / excel skills (and time spent)

I am not the one on my team that builds the websites, but i do utilize it daily for reporting and assist with editing prior to going live. Happy with the experience.

Really great! I am with an account manager that is on top of it and takes care of me, that is half the battle. Easy to set up a registration and easy to get help from the support team!

I love how easy eTouches is to use, in all aspects. It's incredibly intuitive and user friendly, it meets every need that we have from setting up registrations, to marketing events, and syncing it back to our Salesforce database. It's an essential part of every event and program that we run and helps our small staff get things done efficiently, quickly, and produce really high-level materials.

There are some additional features that I would like, but I've been able to submit those needs through the customer support portal and eTouches continually adds them to the development queue. They are always making updates to increase the functionality of the system.

Before we implemented eTouches we had a TON of problems customizing emails, getting them out, getting attendees to convert from viewing an email to registering for an event and sometimes they would try and register for an event but just give up because our old system was so difficult to use. With eTouches we've increased all of our metrics around our digital marketing, event registration, and attendance. We do a lot of events every year (over 60) and we have a team of 3 for all the marketing and event production, so our time is really valuable. eTouches has reduced the amount of time we need to spend working in the platform while increasing registrations and revenues from our events. eTouches has literally changed the way we do business and now we have more time to work on the business, rather than just in it.

This really is the most robust software on the market for event planning and management.

We can project accurate numbers and set realistic goals for successful events.

We use eTouches to give us all the functionality that we need to organize and execute our events. eTouches integrates perfectly into our Marketing Automation platform which allows us to completely streamline all our business process.

It's an all-in-one event management module. We've been using etouches for a year now and it's worth to keep it as registration is process is made-easy. No difficulties on any integration and creating your entire registration process. They have a ready-to-use templates that you may use if you are not a "super-techy" person like me. Uncomplicated in terms of monitoring your registration process like generating attendee list, incomplete registration list and several other reports. They have also an option to pre-populate your registration system which is very useful to an organization like us, CEO Clubs Network so when our members/clients started the registration, after they enter their email addresses, the software will immediately fill in the other information in the system so our members will just click their chosen category and then they are done! You may also take advantage on the other services of the software like the emarketing and emobile and many more. They have excellent support team and expect a quick response when you submit a ticket. They have extensive knowledge base videos that are very helpful. All-in-all, we are very thankful to bump into this software it is really helping us manage our events well.

User-friendly and good training materials. We also appreciated the customization capabilities.

Style, quality and service define AFR Event Furnishings. We pride ourselves on being an event furniture rental partner that helps create exceptional, one-of-a-kind events for clients in Los Angeles, Las Vegas and nationwide. As part of our Marketing Campaign we produce several Showcase Events around the country and Etouches has been our Preferred On-line Registration partner for over 5 years now. We cannot express how thankful we are for the professionalism and the Quality of service that Etouches have provided to our team. The software made the registration process easy from start to finish. The platform was used for our invitations, sponsor recognition, on-line registration, attendee name tags as well as electronic check-in and several post-event reports. We were able to register thousands of attendees without any error thanks to the Etouches software and their expert team!!

I only came on board to manage our event after invitations was sent out - I missed out on training and the initial process.
After an hour of training I took over - it was painless. Once I was familiar with the basics of the system it was a pleasure to run the event!
Information/lists are available and correct
Online registrations a bit of a challenge - not e-touches though, registrants' mistakes (but very easy to sort out on e-touches)
Payments/refunds 100% manageable and accurate
Onsite registration - again, should be easy and accurate, except for registrants who changed places with others without prior heads up
Badge management was never as easy as with e-touches!
Lastly - there is always someone available to assist - whether a telephone call or an e-mail.
Thank you e-touches!

etouches is an incredible powerful tool - perfect for collecting registrations, setting appointments, collecting excerpts for presentations and much, much more. We love the ability to integrate many parts of the planning process into one platform so we aren't learning and customizing several different platforms for our needs.

TeccSociety's commitment to delivering cutting-edge and innovative event technology education and solutions to event professionals continued this year. The TeccSociety management team conducted a thorough request for proposal (RFP) and determined that etouches would deliver the registration solution experience required based on our extensive scoping requirements. We were thrilled with the event set up support team servicing our account, and their ability to provide additional suggestions to enhance the data collection and user experience. Etouches is a Certified TeccPartner for good reason and we look forward to continuing to partner with them in the future.

etouches has been so wonderful for my first event! Since the software was created by event planners, it is very very user friendly and has helped create a great website to register for our event!. I am not a super tech person, but I have found the site easy to navigate in order to create appealing and effective event and registration pages! Overall my experience with etouches has been wonderful!

I like etouches registration system, but I love their customer service. They are extremely responsive.

We have been using etouches platform for the last 3 years for our FRESH Conference. The user friendly platform allows you to "taste and play" in many different ways, without having a big software/technology knowledge.