FuseDesk

4.0 (8)
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Help Desk, Support Ticketing, and Messaging Platform

Overall rating

4 /5
(8)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.2/5

88%
recommended this app
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8 Reviews

Verified Reviewer
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Infusionsoft add-on for customer service

Reviewed on 2018/10/29

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft....

Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.

Pros

I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.

Cons

If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.

Kirsten
Kirsten
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

FuseDesk does the trick but I like other help desk platforms better.

Reviewed on 2017/12/05

Pros

The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.

Cons

I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.

serge
Overall rating
  • Industry: Media Production
  • Company size: 201–500 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

fuse best

Reviewed on 2022/12/22

Pros

very easy to use and allows you to be online with customers

Cons

no problem in the use of this software I highly recommend

Tom
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Help handle customer's emails quickly and professionally viewing history of emails, notes and...

Reviewed on 2018/03/16

Pros

I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.

Jeremy
Jeremy
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reviewed on 2016/07/11

Raymond
Raymond
Overall rating
  • Industry: Broadcast Media
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

FuseDesk : Une application pas comme les autres

Reviewed on 2023/10/21

Pros

L'intégration de FuseDesk à infusionsoft a beaucoup fait l'affaire. Il m'a permis de discuter avec mes clients en ligne et de les servir à temps, facile d'utilisation, il aide à gérer les e-mails de mes clients de façon efficace. Cette solution de billetterie d'assistance est excellente dans son ensemble.

Cons

D'autres fonctionnalités de ce logiciel doivent être développés si possible.

Anicet
Anicet
Overall rating
  • Industry: Broadcast Media
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FuseDesk : Un logiciel à privilégié

Reviewed on 2023/10/31

Pros

FuseDesk est une solution de billetterie d'assistance la plus complète que j'ai pu rencontrer. Il me permet de discuter avec mes clients en ligne afin de les servir au quotidien. Son intégration à infusionsoft nous a beaucoup aidé. Très bon pour toute entreprise.

Cons

Les fonctionnalités de FuseDesk sont très très limitées et le coût doit être revu en permanence.

Pinhas
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

Logiciels permettant le travail a distances et virtuelle

Reviewed on 2024/01/10

Pros

Veille a la sécurisé du travail et sa fiabilité

Cons

Représente parfois des dangers d'isécurité