FuseDesk Reviews

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8 Reviews
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Infusionsoft add-on for customer service
Reviewed on 2018/10/29
Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft....
Fusedesk integrates well with Infusionsoft and all the cases can be viewed from within Infusionsoft. Fusedesk has simplified the way we respond to customer support requests.
Pros
I love it that you can have a central support email for customer service and the cases can be easily divided up among several staff members.
Cons
If the customer is marked as unsubscribed in Infusionsoft, you cannot respond to their support request via Fusedesk. This is likely nothing Fusedesk can do about, but it nevertheless can be a pain.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
FuseDesk does the trick but I like other help desk platforms better.
Reviewed on 2017/12/05
Pros
The notifications are on point. The functionality is there. I like that it is easily integrated with Infusionsoft and you can set up templates for responding to tickets.
Cons
I find FuseDesk to be incredibly glitchy and it bothers me because closing tickets that aren't cases, pulling up templates and even reassigning cases can take multiple attempts, thus wasting valuable time.
- Industry: Media Production
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
fuse best
Reviewed on 2022/12/22
Pros
very easy to use and allows you to be online with customers
Cons
no problem in the use of this software I highly recommend
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Help handle customer's emails quickly and professionally viewing history of emails, notes and...
Reviewed on 2018/03/16
Pros
I like that they provide a free trial. I liked that I could view key customer metrics so I could better serve my customers more quickly.
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewed on 2016/07/11

- Industry: Broadcast Media
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
FuseDesk : Une application pas comme les autres
Reviewed on 2023/10/21
Pros
L'intégration de FuseDesk à infusionsoft a beaucoup fait l'affaire. Il m'a permis de discuter avec mes clients en ligne et de les servir à temps, facile d'utilisation, il aide à gérer les e-mails de mes clients de façon efficace. Cette solution de billetterie d'assistance est excellente dans son ensemble.
Cons
D'autres fonctionnalités de ce logiciel doivent être développés si possible.

- Industry: Broadcast Media
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FuseDesk : Un logiciel à privilégié
Reviewed on 2023/10/31
Pros
FuseDesk est une solution de billetterie d'assistance la plus complète que j'ai pu rencontrer. Il me permet de discuter avec mes clients en ligne afin de les servir au quotidien. Son intégration à infusionsoft nous a beaucoup aidé. Très bon pour toute entreprise.
Cons
Les fonctionnalités de FuseDesk sont très très limitées et le coût doit être revu en permanence.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Logiciels permettant le travail a distances et virtuelle
Reviewed on 2024/01/10
Pros
Veille a la sécurisé du travail et sa fiabilité
Cons
Représente parfois des dangers d'isécurité