Higher Logic Thrive Reviews

easy to use and integrate members, ability to align with renewals and marketing automation. Great customer service

not applicable to us at this point in our HL journey

I like how easy it is to learn how to use the product. I love how information is easy to find.

I think training for community managers should be longer. After 2.5 years of being on the platform, I am just learning things I need to know. However, since being CM, there is so much I need to know and I wish i would have gotten all of this information prior to be becoming the CM.

I love the ability the system gives us to connect members, provide them with resources and actually reach all of the members using the system all at once.

It is difficult to make changes and its not very intuitive. I am excited for the changes being made to the admin section, I hope these updates make it easier to changes and access different features.

Love the ease for the end user (or members) If the pages/platform are designed correctly by admin/staff they love this connection to their peers.

admin interface...its clunky and somewhat confusing. The reports are hard to come out with a final combined report

It is relatively user friendly for staff and customers. The interface for some features is pleasant and easy to understand. It embodies everything needed to run a modern business with online presence.

It's still growing so rapidly that there are still growing pains and issues that are less than ideal. However, I'm glad we're here and looking forward to continuing to grow with a company like HL.

Automation rules and reporting are my favorite features of HL

Customer support has been decreasing over the last 1.5 years, response times longer and longer, hope of resolution of issues or product malfunctions is decreasing

This software is a one stop shop for bringing our customers together to collaborate and learn.

There is a learning curve, but it is learnable.

I enjoy the ability for non-developers to be able to easily use the site and set up pages without having to be able to code.

Implementation is difficult if you do not have the standard customer scenario. There are not many commercial customers, but hopefully this is an area that will grow.

Higher Logic provided the perfect platform for our research team to stay connected. Working on a project of ancient manuscripts that involves scholars from around the world who rarely are in the same place at the same time, Higher Logic connected our membership base to one another in a way that kept our research moving forward and our relationships with one another strong throughout our project. This was especially true with the peer-to-peer support tools that allowed us to make our research deadlines as we utilized technology to keep our team productive and accountable.

Utilizing any platform that ties together a research community requires a slight learning curve and Higher Logic was no different. However, the software was very user-friendly and intuitive to our research community.

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

The education and discussions through the HUG is very helpful in managing new and on-going aspects of the platform. It is helpful to know what other clients are going through and to have HL be receptive to new product enhancements, potential bugs, or new features.

Since HL has brought on more companies into the mix, support has not been what it used to be. Slowly, service s coming back around and the new support center is helping out. I am looking forward to things improving.

This is a great concept for communities to gather and have discussions.
There is plenty of space for ideas, growth and resources.

The look is very old especially the font. I feel very limited when building a microsite. the over content management portion is not user friendly and I have background in content management. I would probably recommend something widget based and suggest looking into Crowdster webpages.

Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers. It has been well received.

Our least favorite thing about Higher Logic is the customer support process. When we signed on it was a very personal experience. It has since become a bit sterile.

- FAST customer service - I submit a case and generally get a response within the same day.
- Communities are very user friendly for members, easy for them to post, find things

- Difficulty with editing webpages, not as user friendly
- reporting capabilities are not as detailed as I would like

This software is excellent for accomplishing goals of engaging community members. I appreciate the ability to automate activities and engagements. I also love the report functionality. The New Admin Experience has really enhanced my ability to support our community. It's MUCH easier to find what I need.

I did find that there was quite a learning curve for the community site and the admin side.

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

Some of the user features and interfaces are a little clunky.

The platform is easily adapted to be configured for different clients and fields of work. Although there are best practices for initial structure, there are options for customization.

At times I have run into issues since we are a long term user of the platform, thus some of our setup is not good for utilizing other new features and enhancements that have been developed for the platform. It would be helpful if there was a bit more information to assist legacy clients so we do not get left behind.

It was very easy to keep up with membership and staff changes because it talked with our database, Imis.

We just launched our platform and a couple of things we love:
1. The integration aspect and process was awesome and very easy. The APIs worked great.
2. The ability to customize was extremely helpful and useful. We have control of what it is and we don't have to rely on them to do everything.

Some of the backend functions you have to learn where they are as they may not be where you host them or what you would call them. However, once you learn, it's easy.

We use this software to manage and provide resources to our state and regional affiliates. It is a resource repository and a communication tool that allows them to share resources and best practices with one another.

The current library features are clunky and slightly difficult to use.

Integration with Salesforce
Allow single sign on with our AMS

Needs more customization options
Better resource library

Although I am a new admin for the product, I have found the service and quality of the product itself to be beyond excellent. This company knows its stuff!

There has been nothing so far that I don't like.