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CSG Forte Reviews

CSG Forte

4.5 (82)
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Complete payment platform

Overall rating

4.5 /5
(82)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.4/5
89%
recommended this app
Learn more about CSG Forte
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82 Reviews

Matthew
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fort Payment Systems

Reviewed on 2019/07/26

Once set up this works flawlessly in the background. I had very very good help from their IT to get...

Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person.

Pros

Once it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use.

Cons

The administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments.

Response from CSG Systems International

Hello Matthew. We appreciate your honest feedback. This helps us to improve in areas that would make the most impact for you. Please don't hesitate to contact our support team for anything. We're here to help.

MARTA
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Forte has been one of my greatest choices

Reviewed on 2020/11/05

From the beginning, they have been so very easy to work with. If I have questions, I just call...

From the beginning, they have been so very easy to work with. If I have questions, I just call their service department and I normally have an answer within minutes. I am not very intelligent when it comes to technology, but they made me extremely comfortable right from the start.

Pros

With our previous vendor, I would "miss" payments -- they would send an e-mail for each payment and that was almost impossible to keep track of. Forte sends a listing of payments that have come through each day, as a group, making it so much easier to track.

Cons

The equipment was a little expensive to begin with, but it's been worth every penny.

Response from CSG Systems International

Thanks for your review, Marta. We're proud of our flexible reporting capabilities and that it help ease the reconciliation process, which we know can be a nightmare. Our customer service team pride itself in making sure we resolve each and every single issue raised by our customers.

Rahadames
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Cogop forte

Reviewed on 2019/08/09

Pros

There is no much to tells , I hope with this you can know more

Cons

It fail a lot specially on cards purchases

Response from CSG Systems International

Hi Rahadames. Thank you for providing your feedback. Our support team will be reaching out to you to discuss any technical issues you seem to have with processing card transactions.

Sean
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent and Reliable Service

Reviewed on 2019/07/01

We just don't have problems with the bank account verification service. Nobody complains about the...

We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing.

Pros

The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.

Cons

Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.

Response from CSG Systems International

Hi Sean.

Thanks for taking the time to provide your feedback. We're glad that you've had such a positive experience with the account verification tool.

Our support team is available to assist you and answer any questions you may have, at any time.

Dane
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Real Estate investor

Reviewed on 2019/07/22

It makes it super easy to collect my rent. Just have to get the signature.

It makes it super easy to collect my rent. Just have to get the signature.

Pros

Easy to use. Can schedule rental payments for the entire year.

Cons

Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.

Response from CSG Systems International

Hello Dane.

We're glad you have found Forte easy to use and the scheduling function valuable. Our integration team would be able to speak with you about connecting with other systems/applications. They are available at your convenience.

Matthew
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love the customer service!

Reviewed on 2020/11/10

Pros

The functionality has adapted well with our in house tax system; the customer service from [SENSITIVE CONTENT HIDDEN] is what makes this the best for me and our team - she is always ready to trouble shoot any issues and we are committed to Forte because of the customer service we get.

Cons

Txt file manipulation can be a bit challenging when we have files with thousands of tax payers - it can be very time consuming but overall the "search and conquer" methods we apply work

Response from CSG Systems International

Thanks for your review, Matthew. Forte is proud of its customer service and support we provide to each and every customer. We thrive on working with government entities whether they use in-house or 3rd party tax software vendors, we have the flexibility to make it work.

James
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our success was thanks to our [SENSITIVE CONTENT HIDDEN]

Reviewed on 2020/11/10

It has been a good experience so far and we are looking forward to growing with them.

It has been a good experience so far and we are looking forward to growing with them.

Pros

It was easy to integrate with. Our [SENSITIVE CONTENT HIDDEN] was supportive, worked with us to understand our unique needs, and went to bat for us to get us what we needed.

Cons

Reporting is not as open as we would like. Limited options for structuring the size and shape of deposits once they hit the destination account.

Response from CSG Systems International

Thanks for your review, James. Forte thrive on providing outstanding sales experience and customer support. Thanks for your feedback on potential enhancements to our reporting, we'll definitely relay that to our product team.

Lynn
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great third party processing payment software

Reviewed on 2019/07/19

Easy to use product for our customers, with a low processing fee charged to them. Reliability of...

Easy to use product for our customers, with a low processing fee charged to them. Reliability of payments. Reliability of software. Have not experienced any online hacking issues with your software.

Pros

Ease of use, low fees, great customer service, ease of use for our customers.

Cons

Length of time it takes to be notified regarding a declined transaction. I am aware that there are multiple channels that the payment needs to be processed through.

Response from CSG Systems International

Hi Lynn.

Thanks for taking the time to provide feedback on your experience with us as your payment processor. We're glad that you've enjoyed using us and look forward to continuing to serve your needs.

HORACIO
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great developer-oriented company

Reviewed on 2020/11/21

Pros

API is very easy to understand and there is always. I mean always a customer service representative that knows VERY well the API and the business who can REALLY talk to a developer , not making me waste time and going always to the point. Much better that other competitors who usually to accomplish the same takes way longer. As a developer is is great to talk to someone who understands what is needed and always gives the right answer.

Cons

I have not found any issues with this implementation.

Response from CSG Systems International

Thanks for your review, Horacio. At Forte, we're proud of our developer friendly web services, including easy to read documentation, sample code, and workbench. On top of that, as you've mentioned, Forte has a dedicated team to work with you through the details and answer questions you may have as you are integrating with our products.

Chris
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Product

Reviewed on 2019/07/26

Overall it's positive. Calling into CS can be a challenge with wait times although we call in very...

Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently.

Pros

Easy to enter information and set up billing, both one time and recurring.

Cons

Inability to customize some fields and viewing/changing of scheduled transactions.

Alternatives Considered

Fortis

Reasons for Switching to CSG Forte

We use both

Response from CSG Systems International

Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall.

MARY
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good value, but check integration with your billing system first!

Reviewed on 2019/08/04

Getting customer service to understand our problems and respond with solutions has been a challenge....

Getting customer service to understand our problems and respond with solutions has been a challenge. We are still manually managing some parts of the payment posting and update process.

Pros

Pricing for local government was a key driver for us, since we absorb all of the processing fees.

Cons

We thought that the software would integrate with our billing and payment system seamlessly, and that our time of day cutoff would be accommodated. This is not true in all cases, particularly with echecks

Response from CSG Systems International

Hello Mary.

We are sorry to hear you have experienced integration challenges with your current billing and payment system. Our support team will do everything they can to assist in resolving that with you.

Pirooz
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reseller's Prespective

Reviewed on 2020/12/01

Pros

The APIs are easy to use and work well. Very well defined functions allow us to perform .

Cons

The first iteration was new, and functions were missing. All functions are working well now.

Response from CSG Systems International

Thanks for your review, Abir. At Forte, we build web services for developers, by developers. We thrive to eliminate complexity with integration by providing good dev documentation, sample code, work bench, and sandbox environment. And we're always one call away should you need any help.

Jesus
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Forte review

Reviewed on 2019/07/26

We give another payment option to our customers (ach debit) which increases our market share

We give another payment option to our customers (ach debit) which increases our market share

Pros

It is friendly with the user, nice design and it is self-explanatory

Cons

When we try to export transactions they doesn't include the transaction ID which is very important for us to reconcile with our system, you should include a more robust reporting tool inside DEX.

Response from CSG Systems International

Hi Jesus. Thank you for taking the time to provide your feedback. Your input about your experience using Dex is incredibly helpful. Our support team is available to work with you regarding Dex at your earliest convenience.

Matt
Overall rating
  • Industry: Religious Institutions
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exactly what we hoped for

Reviewed on 2019/07/26

Fantastic .

Fantastic .

Pros

Simplicity and effectiveness. Exactly what we were hoping for.

Cons

Sometimes I do wish that it did a little bit more.

Response from CSG Systems International

We're happy to hear you've had such a positive experience with Forte, Matt. Thank you so much for taking the time to leave your feedback. If you ever need anything, our support team is available at your convenience.

Karen
Overall rating
  • Industry: Government Administration
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Forte

Reviewed on 2020/12/16

Pros

Forte is easy to use and has great customer service.

Cons

I had no problems with the implementation of the software.

Response from CSG Systems International

Thanks for your review, Karen. At Forte, we're proud of the ease of use of our products and outstanding customer service.

Gil
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Use

Reviewed on 2019/09/20

Very happy with the software, before I used my banks software was much more complicated to navigate...

Very happy with the software, before I used my banks software was much more complicated to navigate and set up the feature

Pros

From the moment of installation I was able to easily set up the accounts and start applying the different
features.
Great customer service
Reports on transactions

Cons

I don't have any complains on this software

Response from CSG Systems International

Hello Gil,

Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience.

Mark
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Credit card processing made easy

Reviewed on 2019/07/03

Pros

I am using the online processing for my seasonal business. Forte makes it easy, no need for readers, bills are straight forward and easy to account for.

Cons

Not a fan of the annual reporting requirement. Seems like I shouldn't need it due to not using in-house readers, but they have helped there too.

Response from CSG Systems International

Hi Mark.

We're glad you've found our online processing services so helpful to your business. Don't hesitate to reach out if you ever need anything. Our support team is available to assist with whatever you may need.

CHRIS
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OVER ALL GOOD PRODUCT AND VALUE

Reviewed on 2019/08/31

SYSTEM RUNS PRETTY MUCH TROUBLE FREE

SYSTEM RUNS PRETTY MUCH TROUBLE FREE

Pros

EASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE

Cons

i WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE

Adam
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Basic but does what I need it to do

Reviewed on 2019/06/17

Pros

It's simplicity. That is it gives me the basics. Ease of use

Cons

Generally a little difficult to talk to customer service.

Response from CSG Systems International

Hello Adam.

Thanks for taking the time to provide your feedback. It is appreciated and highly valued.

We apologize that you find it difficult to speak with customer service at times. That is something we will certainly make every effort to rectify for you.

Ben
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, great UI, great support

Reviewed on 2020/12/09

Pros

The product is easy to use, support has greatly improved, and our representative, [SENSITIVE CONTENT HIDDEN], is great at following up and making sure our needs are met.

Cons

My one and only con would be when we first started using the product, the support wasn't great. However, this has drastically improved and we are now able to get help immediately whenever we need anything. Great improvements there.

Response from CSG Systems International

Thanks for your review, Ben. At Forte, we are continuously improving the way we serve our customers, and we're glad you are pleased with our support. If you have additional feedback for us, we're always happy to hear them.

Brandon
Overall rating
  • Industry: Building Materials
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Solid reliable product, but the set-up is a nightmare.

Reviewed on 2019/08/09

See cons - that's how I would best describe my experience with Forte Payment Systems.

See cons - that's how I would best describe my experience with Forte Payment Systems.

Pros

Easy to use once implemented. Customers appreciate the convenience.

Cons

Getting set-up is like walking blindfolded through a maze, but the consequences of mistakes have the potential to be costly.

Response from CSG Systems International

Hi Brandon. We are glad that you have found Forte easy to use, now that the implementation is completed. However, we are truly sorry you experienced such issues getting started. Our support team will be reaching out to make sure everything is working as it should be for you.

Thank you for taking the time to provide your feedback. We definitely appreciate it.

Peter
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptional customer support

Reviewed on 2020/10/14

Pros

Any time I have had a problem, the support I receive is remarkable in being personable and professional. They are always patient with correcting my mistakes and I very much appreciate that.

Cons

There is nothing I can identify as a con.

Response from CSG Systems International

Thanks for the review, Peter. We are happy to hear that Forte makes things easy for you, we are always looking for ways to improve our customers' experience. We appreciate your continued business, please feel free to reach out to our support team if you ever need additional assistance.

Randall
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Prejudiced against certain industries

Reviewed on 2020/06/19

They are wholly unprepared to help accounting professionals.

They are wholly unprepared to help accounting professionals.

Pros

Integration of all services is good. That's it.

Cons

The backend provider cut us off once they discovered that our accounting firm helps people resolve tax problems. Apparently, that's a prohibited service. We are a professional firm, not a bunch of late-night TV hucksters. Doesn't matter.

Joel
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Easy way to accept payments

Reviewed on 2019/04/12

very easy to use and setup

very easy to use and setup

Pros

api available, to integrate with other systems, and very easy to use and understand

Cons

no cons, very happy to use, i cant think of anything bad about the software

Response from CSG Systems International

Hello Joel.

We're very happy that you have found our API so easy to use and work with. Thanks for taking the time to provide your feedback. We do appreciate it!

Monica
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Nothing special

Reviewed on 2019/04/13

Payments process is fine. The policies in regarding to holding on your account could stand to be...

Payments process is fine. The policies in regarding to holding on your account could stand to be improve for small business owners just starting out. This company is clear that there is no exception whether you are a big or small company everyone is treated the same and I think it should be some help for small business. Even banks try to help small business.

Pros

The payments was process correctly

Cons

Nothing I like the least.

Response from CSG Systems International

Hi Monica.

Thanks for taking the time to provide your feedback. Doing so helps us continue to improve our service and support capabilities.

Please remember, our support team is available to assist you and answer any questions you may have, at any time.