Help your customers understand your platform
This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer.
Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them.
On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.
We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.
Great product and amazing customer service and dedication to clients
WhatFix has provided our company with an interactive tool to assist our internal sales reps with multi step processes within our Salesforce. It's created an easy to use, easy to navigate system that promotes action and ultimately saves our employees time having to learn new processes. The customer service and response time is extremely impressive. Working with my sales rep, Srihari and my Customer Success rep, Chirabrata has been a great experience. They're both extremely dedicated to their company and their work. I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the kind words, Kate. Our Customer Success team is exhilarated with your comment.
An Advanced Users Experience
The general support and assistance off whatfix has being a tremendous help in that we are close to realizing our goal of lowered support costs and even happier customers.
The Package is well catered for use by website owners and simple web apps through the help of customer support you are able to get used to using it within a short period of time for the simple areas of the application. Support is almost always available but can be slow with response times, though there is an FAQ to assist your queries. The features available should make most peoples on-boarding and general assistance of their websites a lot easier to navigate.
The only negative I have to say is that whatfix is not catered well for bigger web apps which present the users with multiple options to complete the task they set out to do. I understand now that whatfix is primarily for websites and we are getting to the point of whatfix being the perfect platform for our company so I thank whatfix for being so understanding
Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team!
I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore!
Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly.
Whatfix still lacks some in-depth styling customisations but these are already on the roadmap so they will be available shortly.
Working with the WhatFix team is like being on a team together.
Working with the WhatFix team is like being on a team together. Although in different time zones, their team is passionately available to collaborate on integration ideas and answer questions at all times. The customer success team is second to none and set a standard for how to work with a customer.
The product is maturing and has a world of potential beyond it's existing value that it already serves! We look forward to seeing Whatfix grow and where the company, product, and team will be in a few years time.
Whatfix has been a huge help to onboarding on clients. Great product support!
Excellent product support. Our account specialist, Kritika, is always available and willing to help us with customization and configuration and has come through in a pinch many times!
Configuration can be tricky for a novice, but customer support/account support is great and always available.
Great customer services, little bit of a learning curve
Customer Service Genius
Our support from our Success Manager has been beyond. Whatfix is a great product, but if you value great support from a reliable team: look no further.
We've found a few buggy issues with Whatfix that I think stem from the complex way we segment clients. That said, my success manager and the team are masters at finding and fixing fast.
Great product. In-app help made easy
Instant in-app guides without having to know how to code.
Saves a huge amount of time not having to invest in creating your own system.
A good set of features for the cost.
Desktop/Browser support only
For advanced targeting of workflow, some coding knowledge is required.
Having the ability to security host video guides would be a great feature.
Likelihood to recommend: 10.0/10
WhatFix help guides - enhancing "self-service"
Whatfix, helped to create interactive guides & ease "Self-Service" on-boarding experience for InstaSafe Secure access. Its intuitive interfaces have assisted speedy customer support resolution & simplified navigation.
- Intuitive interface
- awesome support
- Super easy & quick integration
- Looking forward to their analytics features.
Whatfix is Great
As a small startup company, Whatfix does a fabulous job with our user onboarding process . It's unique features, such as the self help tab and the task list, make it easy for to get users started and minimizes customer queries.
It's very easy to use and implement in your application. The Whatfix support page is incredibly helpful and straightforward and the customer service is superb.
It's difficult to integrate the some of the scripted code in the admin integration sections without the help of a Whatfix support team member.
Response from Quicko Technosoft Labs PVT LTD
Thanks for the feedback!
Our next big feature release will include an easy to use User Interface for integrating Whatfix guides into your application. That should help you sort out the issues regarding embedding the scripts.
They will always respond and fix any issues quickly!
As a small startup, we first tried AppCues but ran into several issues with integration (we are a Single Page App) that we could not resolve and all communication was slow and only through email. We switched to WhatFix and now have an account manager we can reach at any time that has been able to resolve any issues quickly.
They use a tagging system to organize onboarding flows but I'm hoping to see them add a folder system as well.
Extremely helpful to us and to our customers!
WhatFix continues to come out with new ways to use their product and also comes out with new features. Setting up the product and learning how to use it was a breeze. At first I was overwhelmed by having to create each step, but after the first flow, you really get the hang of it.
Customer support is also great. They always answer with a timely response and I always get my question answered. I was having trouble with a few of the flows I created and I was able to get the help I needed.
WhatFix helped us onboard thousands of customers to our new website and customer portal!
The ability customize the conditions under which specific workflows are triggered is awesome. The support offered by our agent was extremely helpful in setting up the more complex conditions.
The ability to customize the look and feel of the workflows is limited to just text and color (and a few other options). I would like to be able to customized the look and feel of every aspect of the workflows.
We are so excited to launch Whatfix to our clients! It was extremely easy to set-up and the support along the way was amazing. By launching Whatfix, we are empowering our clients to learn how to use our product without having to make a phone call or send an email to our team
Whatfix - Good Self-Learning/Training Solution, Even Better Customer Service
Creation of the content, and distribution was near flawless. Getting support for questions, best practice, or future features from the support team, was easy and straightforward.
Per application fees. Integration with CRM system left much to be desired, but they are in the process of improving that integration. Challenging to get non-digital natives to adopt usage.
Really awesome people who can help!
Their team really helped us during a project we were doing, and I think they would be great for any company looking for help! This is a must to onboard customers and drive retention.
The only thing I would say is a negative is that it does take resources on your end, whether people or money, but it will be worth it!
Likelihood to recommend: 10.0/10
Likelihood to recommend: 8.0/10
Likelihood to recommend: 9.0/10
An extra layer of our software
We have rewritten our entire onboarding process for new clients using WhatFix as an overlay. When clients see a WhatFix element on our site they think that it is part of our program.
WhatFix makes it easy to add functionality to our software offering without the need for Development to get involved.
The organization of content can be a bit frustrating but once you get the hang of it, it makes sense.
Response from Whatfix
Thank you for taking the time and leaving us a positive review. Customer experience and satisfaction is our priority. We have also noted your suggestions regarding the content organization, and have incorporated them in our roadmap. You can also visit the WHATFIX COMMUNITY to know more about our upcoming releases. Our experts are just a message away to all your queries. Thank you once again for your review!
Whatfix works well for us
Gen25 is a Salesforce partner. We build custom Salesforce environments for our clients.
One of our clients needed a tool to train new employees in using Salesforce. After a review of several onboarding tools we suggested to use WhatFix.
Right now we are implementing WhatFix in a Sandbox Salesforce Environment, building flows, segmenting flows for different user groups, etc.
So far WhatFix has lived up to our expectations. It's easy to use and feedback is great.
- Whatfix is intuitive: You don't need a computer science background to build flows;
- Customer support responds almost instantly to questions;
- Free online training sessions are included;
- Integration with Salesforce works well;
- Segmentation of flows to different user groups works well;
Flows can be turned into Youtube videos. WhatFix told us that they are working on a feature to add voice notes to these videos.
Great tool and better support
I love that I can continuously grow the help library we have for our customers simply without needing the help of my developers. No matter what new thing we release, I know people will understand how to use it now with Whatfix.
Setting up analytics is a little difficult and an added step to check. It would be awesome if it were all on my dashboard when I log in.