--- description: Learn how Smartsupp can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartsupp Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Smartsupp](/software/101363/smartsupp-live-chat) # Smartsupp Canonical: https://www.getapp.za.com/software/101363/smartsupp-live-chat Page: 1 / 15\ Next: [Next page](https://www.getapp.za.com/software/101363/smartsupp-live-chat?page=2) > Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat, chatbots, and video recordings. As one of the most popular live chat solutions, we help 50,000 active webshops of all sizes worldwide turn website visitors into loyal customers. > > Verdict: Rated **4.6/5** by 343 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Smartsupp The only product that combines live chat, chatbots and video recordings – automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop Access real-time visitor list enriched with e-commerce data – see who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale. The most popular online chat in Europe – with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages. GDPR compliant – we securely store your data in the European Union and comply with strict EU data protection laws Powerful API for advanced customization (chat box design, visitor identification and more) ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 343 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smartsupp - **Location**: Brno, Czechia - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$17,00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: $17/month for Solo (billed annually), $25/month for Plus (billed annually), $83/month for Expert (billed annually). Extra agents can be added to the Expert plan. All paid plans come with a 14-day free trial. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Polish, Russian, Spanish - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany and 41 more ## Features - AI Copilot - AI/Machine Learning - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Automated Responses - Automated Routing - Autoresponders - Canned Responses - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Contact Management - Conversation Intelligence - Customer Communication - Customer Database ## Integrations (21 total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Google Analytics 360 - Instapage - Jimdo - Joomla - Lightspeed Retail - OpenCart - PrestaShop - QuickSilk - Shopify - Shoplo - Squarespace ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.za.com/directory/561/live-chat/software) - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Chatbot Software](https://www.getapp.za.com/directory/2795/chatbot/software) - [Complaint Management Software](https://www.getapp.za.com/directory/841/complaint-management/software) - [Customer Communications Management Software](https://www.getapp.za.com/directory/1139/customer-communications-management/software) ## Alternatives 1. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 2. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Tidio](https://www.getapp.za.com/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.getapp.za.com/software/91379/intercom) — 4.5/5 (1131 reviews) 5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "My Favorite Live Chat Feature\!" — 5.0/5 > **Renee** | *16 January 2019* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Free version is an INCREDIBLE value. You can see when people are on your site instantly, and what page they are on. You can even block IP addresses if needed. The chat feature is also fantastic with the option to receive transcripts via email when you're offline. > > **Cons**: Honestly, not a thing. It's one of those solutions that just blows away your expectations. > > We use Smartsupp in my organization to chat internally with our Team Members in the field. We have an internal website that they can log into that serves as a performance aid and if they can't find what they're looking for or if they have any questions, they can chat with us live. They love it and we love it. It was extremely easy to install on our site and configure with our branding. I would recommend it to anyone who is looking for a live chat feature for their business or organization, whether you use it with your Team Members or your customers. ----- ### "The Best Live Chat System\!" — 5.0/5 > **Michael** | *20 March 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Easy To Use Easy To Setup Great Support Fantastic Additional Features Smart Customisation > > **Cons**: Nothing - everything seems to tick the right boxes. > > We've used SmartSupp for over a year now and have never thought to replace it. The live chat is fantastic, it's smart, fast and very lightweight. You can customise everything on it, from users, teams, automatic messages and online/offline times. The reporting insights are brilliant and let you know if you and your team are responding to clients in a good amount of time. We'll be using SmartSupp for the foreseeable future\! ----- ### "Absolute con merchants" — 1.0/5 > **Phil** | *18 April 2023* | Retail | Recommendation rating: 0.0/10 > > **Pros**: We had used Smartsupp since 2016 and thought we would try out their pro package. We tried it for two weeks and they charged us €580 euros changed back to the standard plan and basically charged us €200 euros for 14 days trial of their pro plan. I DO NOT RECOMMEND THIS COMPANY TO ANYONE THEY ARE ABSOLUTE CON MERCHANTS > > **Cons**: Their ABSOLUTELY USELESS ACCOUNTS AND HELP TEAMS > > The WORST EVER\! I DO NOT RECOMMEND ANYONE USE THIS COMPANY THEY ARE RIP OFF MERCHANTS ----- ### "Smartsupp connects us with our customers" — 5.0/5 > **Don** | *21 March 2019* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: 1. Instant notice when someone visits our site 2. Direct Communication with our customers 3. Recording of site visits to understand usage > > **Cons**: Nothing that I could think of. Smartsupp just works. > > Smartsupp was easy to install and gives us direct contact with potential customers. Support extends to our mobile phones allowing direct communication between us and students. Smartsupp allows a small group of professionals to manage a large number of online students. ----- ### "Smartsupp Live Chat review" — 5.0/5 > **Olivier** | *10 December 2015* | Internet > > **Pros**: - Easy to use - Many tools - Great support > > **Cons**: - Need only more people to use it > > The best way to review an app, is to try this one. And i pass more than a year using everyday the Smartsupp tools for Live Chat. Now i can say is for me the easier and best way to make live chat on a website (chat writing) and have tools of analytic usefull for ecommerce and other websites. The last updates help very much this application to be more usefull. The configuration is easy, during the day, the technical service is available by chat for the companies who use the tool if they have questions and the tool is light to dont lose speed on page load. In two words : Great App. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.za.com/software/101363/smartsupp-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/101363/smartsupp-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data