Peek Pro Reviews

I'm from India , and we searched for a tour operator software that would accommodate our trips and allow for quick and simple payment. As you are aware, it can be challenging to create a dependable system for our clients in our area. It was difficult for us here. No customers are expressing a desire to go, particularly to  Wayanad.  We chose Peek Pro because it is dependable, allows us to change the details of our tours in real time, pays us once the tours are completed, is actively developing new features that we can use in our company, and—most importantly—is run by people.. Having a decent tool to advertise our firm is a relief as we are now moving toward having a greater ROI.

Taxes are already included in the cost of our trips and rentals. But only put their fees in the "Taxes and Fees" section after that. I'm just being nitpicky when I say that I believe the checkout should be improved. The complexity of some of the screens varies, although not significantly.

Peek pro used to be amazing. Those days are gone. Customer service is non existent.

Customer service is absolutely unacceptable. And the lack.of reports and layout of calendar is so far behind other tecnology.

I just setup my business with Peek, and the onboarding supper I received from [sensitive content hidden] has been exceptional! Very grateful to work with a responsive company and excited to see how this platform helps us with our booking operations!

I put in a bunch of feature requests w/ [sensitive content hidden] that I'd love to have reviewed!

The Peek Pro integration team is outstanding. They set up everything based on our needs and make changes as requested.

No cons at this time, this is our second business integration of the Peek Pro platform.

I like that you can have variations to your product

It is very cumbersome to use and the portal is confusing at best.

Them attention to detail by the Peek Pro team was impressive. Every business is different, and for us it was all about rentals. Peek's team took the time to understand our business and gave us plenty of opportunities to provide feedback along the way of our transition from FareHarbor to Peek.

Every business struggles with major transitions. For Peek that showed up in the login process, where their "old" Peek PRO 6 interface can easily be confused for their "new" Peek PRO 7 interface. They should continue to work on cleaning this up, as issues arise from confusing the two. I'm sure they will.

The customer service is excellent. Questions are answered and solutions implemented quickly

I still don’t understand the fee system completely.

Customer service was excellent during the set up

Nothing everything was great don't have any complaints

Peek is very easy to use and the onboarding process was easy and simple!

I haven't had any issues so far, and I don't foresee much of any in the future.

Customer support is the best in my opinion. In particular a huge shout out to [sensitive content hidden] based out of Chile who was a massive help with tweeking, building and launching the website. She deserves a raise!

Some inflexibilities with how gift cards can be promoted and used by the customer. Also there is no peek widget to be able to connect live reviews from tripadvisor or google review.

We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over.

Nothing at this time, they were super easy to work with and made everything very easy to relearn.

Their customer service is amazing. [sensitive content hidden] educated me on how to use the platform super well. She is very smart and sincere and she follows up with you all the way! Also the look of the software is very attractive.

Their is nothing I did not like. I haven’t found any cons.

Easy rollout and fantastic training makes this a no brainer.

Some of the interface can feel a bit vanilla

Peek Pro made it easy to setup a booking system for my client that worked with the features we needed (automated bookings, management of bookings, payment processing, etc).

My biggest gripe with peek Pro is something most inconsequential, but I wish the actual interface looked better. It works great, but it isn't the most beautiful looking booking system I have seen.

We had initially left Peek searching for "more" a little over a year ago. When finding ourselves unhappy in our new platform, our owner suggested revisiting Peek and to our surprise, Peek had done major upgrades to their software and now offer a much more user-friendly software and a multitude of features!

No Cons, the process of adding products could be streamlined just to shorten the amount of time spent on it!

Mobile app is excellent - Ease of integration - Training/Support was excellent.

Some complexities to setup, but training walked us through these configurations.

keeping track of my bookings and not being screwed by no call no shows anymore.

Only issue is charging same for back end appointments as front end. hoping to get that fixed

The user side of Peek Pro is quite attractive, with the design integration between web and phone making it simple to reserve a seat.

A couple of button functions that could be useful during the setup would be the calendar being viewable before selecting the type of pass they will purchase, as well as the shopping cart feature to purchase more than 1 pass in a single transaction.

User friendly . [sensitive content hidden] was a great instructor .

None it is a great software . Looking forward to using it .

Ease of use, not confusing. Always straight forward. Verbage makes sense.

Its all good! Very user friendly. anyone can figure it out!

Specific to my Kayak Training and Rental Business

Needs to be handle multiple days event without user intervention.