Survicate Reviews

Embedding a question into an email intergrated with intercom is a killer feature.

That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?

They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive

To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.

Help desk support for my issues and providing continues support.
specially Anastasiia, & Daniela
UI and Guides.

There are not much option to play with Font and subject body within for normal user who don't know backend coding.

The Survicate support team is very helpful with any of your concern. The team is kind and approachable.

Time zone might have an impact when you have query/concern

Easy to use
Good APIs to use
Support Team is especially very responsive and willing to help

More logic customizations needed for the questions

The platform performs as advertised, but the thing that makes Survicate stand out is the support if you have questions. The employees there are very knowledgeable and have been able to solve each challenges I've had.

There were a couple of issues with email security software duplicating responses to surveys. Survicate was able to help me resolve them, but it would have been nice to know what was a potential issue when I was earlier in the survey design process.

I like the service! They are very helpful and prompt.

I want more analysis tools - crosstabs would be extremely helpful.

The tool is easy to set up and pricing is competitive

Some small issues with integrating with Salesforce

It's simplicity of use.
Very easy integration with Customer.io
Can update customer's attributes based on the responses.

A direct integration in more CRM systems would be great (and not through Zapier).

Easy to use interface.

Ability to get several different customer insights in one place.

Good tools for analyzing results, outcomes and customer feedback. What I would be thinking about in this step is how can we help our clients to package insights in the best way to make it easy to communicate to the organisation?

Great customer support. Proactive, helpful and good tools. I get the feeling you have thought through you own customer journey i the help phase.

Proactive product development. New and relevant features are released. I believe the step towards using AI to analyze large sets of customer feedback is the right strategic step for you product.

Not much. Small thing: for some reason I have to log-in every by typing my email manually. A "remember me" function in the log-in step would be nice.

Very flexible tool enabling you to get to know your users. Beautiful and functional interface with charts and graphs that neatly communicate survey outcomes visually.

Survey logic features are quite limited. AI features are promising but not good enough yet to be really useful.

I like how accommodating the staff is and how they are always looking for ways to improve the product.

I wish there were style customization options in the analyze dashboard.

Really easy to set up surveys and it links the name and email from Helpscout

Found it hard to work out how to put email notifications on and it's not standard you have to manually set it up

Easy to use.
Support always available.
Immediate results.

If I need to send a survey to a specific group of users (let's say 1000 specific user IDs), I can't enter a bulk of IDs into Survicate. I need to copy and paste each individual ID which is impossible and time consuming. Please solve this issue.

It's a very friendly interface! We can set up many surveys simultaneously and with different publics.

It is not possible to upload a list of users that will receive a survey on the platform

Very attentive customer support, with high knowledge of the technical aspects of the product.

Missing functionalities like auto-translating the user feedback text.

In the middle of a survey they just froze the survey access to respondents demanding we upgrade. By the time we did of course, we now have to re-send the survey. Awful and completely illogical way of running a survey service. It is tremendously expensive if you are regularly surveying people. 1,000 responses a month (for all surveys) is 1500 a year base. It gets very pricey, very quickly. Do not recommend them.

Pricing freezes - complete shut-down of active surveys.

It reduces effort in creating feedback surveys with easy to understand placement options for the survey on a website.

The code for embedding is difficult to spot and quite hidden. it should be present either on the dashboard or in the launch step.

I like the email integration with HTML. However, the Zapier Connection did not work with infusionsoft.

This company mislead me by saying that my essential plan would get me access to excel export features. Long behold when I tried to use it they said I had to upgrade my plan even though I had a screenshot that clearly says "your plan" has access to " export features". I showed this to the support team and they simply said not our problem you will have to upload to get access to this feature. I feel like this was a misleading bait and switch by survicate. One of the worst customer service experiences I have ever had with a company.