LeadSquared Reviews

LeadSquared

4.3 (164)
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Marketing automation and sales execution platform

Overall rating

4.3 /5
(164)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.3/5

86%
recommended this app
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164 Reviews

Aqeel
Aqeel
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A CRM for statups

Reviewed on 2022/09/14

Pros

It's inexpensive with all the functionalities for lead management and nurturing.

Cons

The turn around time from customer success team is bad.

Alternatives Considered

Freshsales

Response from LeadSquared

Thank you so much Aqeel for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

MD Masoom
MD Masoom
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Marketing Automation and CRM Software

Reviewed on 2019/07/17

My overall experience with LeadSquared is amazing, I like their dashboard and reporting features...

My overall experience with LeadSquared is amazing, I like their dashboard and reporting features the most.

Pros

I like everything about LeadSquared but mostly I like their simple CRM interface. I like the way we are able to create different camping for different members and shoot an email at one go. like their dashboard and report feature the most, they are very accurate and informative.

Cons

There is one thing that I want to say about it that I dislike about it and that is their price is a little bit expensive compared to others, but I can say that it is worth to spend on it.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Bryan
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Has abilities but very lacking is support and implementation

Reviewed on 2023/10/30

Very bad experience. Once the sale was completed reliable support was hard to find. I had many...

Very bad experience. Once the sale was completed reliable support was hard to find. I had many issues and upper management didnt respond.

Pros

It was nice to see what emails had been opened and read. The system overall was hard to navigate.

Cons

Too many issues and broken promises during the sales process. I was told that their system would work with our SMS provider. Turned out that it didnt. Was told many times that things were in development but never made the date that they were supposed to be finished. The start up period took 3 months yes 3 months for them to get the system up and running. Once it was "ready" we quickly found out that it didn't work. Asking for help was hard to get things corrected. It was a waste of time as we never got it working correct. The system would send out appointment reminders with the wrong time and that happened more than once even after i told them about the problem.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Switching to LeadSquared

It was supposed to be better for education but it was a disaster for us.
Jagriti
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Brilliant tool for Lead Automation - helping Marketing and Campaigns

Reviewed on 2015/12/14

I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools...

I have been very impressed with LeadSquared - that we had chosen amongst a plethora of tools available for the purpose - but none was as useful and easy to use as LeadSquared. We were doubly impressed with the depth of thinking that had gone in thinking each feature and how to make it the most useful for actual users. My sales and marketing team are quite excited by the effectiveness of the tool - and our witnessed business growth is a strong testimonial. As a decision maker, I get quick and intuitive reports which helps in aligning our strategy to our business goals and keeps team performance high. LeadSquared team has been exceptional in providing support and promptly resolving our queries in minutes. I strongly recommend LeadSquared.

Pros

1. Can be used even by Junior staff with minimal training - very intuitive product.
2. Has all the features that help us in our sales/marketing automation.
3. Landing page feature helps us creating mini sites and getting effective metrics.
4. Strong reliable support.
5. Good pricing options - value for money!

I would strongly recommend the reader to take LeadSquared tour and try it - you shall definitely find it worth your business value!

Cons

Granularity of access for lists for campaigns can be improved.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Venkat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Leadsquared - Simple, Feature Rich and Powerful Lead Management Solution

Reviewed on 2015/11/26

We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management...

We have been using LeadSquared for about 2 years now for all our Email Marketing and Lead Management requirements. LeadSquared has been exceptionally good and has been evolving continuously to give us more features and options. My teams love the ease of use, the design and the continuously evolving new features. The customer support has been exceptional. The LeadSquared team has heard and responded to us extremely well, be it new feature request or other support requirements. The lead capture and nurturing dashboards have been immensely useful in our sales and marketing reviews. The dashboards and reports helped us improve our process. Kudos to the LeadSquared team for developing an excellent software. I would strongly recommend LeadSquared to anybody that is looking for a great lead management tool with an excellent ROI.

Pros

1) Excellent set of features and continuously evolving
2) Simple and Extremely user friendly Interface
3) Powerful and extremely useful dashboards
4) Quality of support
5) Excellent Up time record without any problems

Cons

1) We would love to replace our CRM completely but there are a few things that LeadSquared misses for our needs. But we believe that these features are scheduled in the roadmap. So, its just a matter of time.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Altaf
Altaf
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

A Frustrating Experience of Inefficiency and Disregard

Reviewed on 2024/05/03

Working with LeadSquared has been a nightmare. They took six months to implement their system,...

Working with LeadSquared has been a nightmare. They took six months to implement their system, during which they made numerous blunders and constantly changed developers. This caused us to lose business for an extended period.

Their customer service is abysmal, showing a lack of concern for the issues we faced. They seem more interested in manipulating situations than resolving them. Even now, we continue to struggle with their platform."

Pros

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Cons

I found nothing to like about LeadSquared; my experience has been incredibly frustrating.

Avishek
Overall rating
  • Industry: Accounting
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Lead Management is on your CLICK

Reviewed on 2015/12/18

We are pleased to write a review on Leadsquared. We would like to thank your team which has reduce...

We are pleased to write a review on Leadsquared. We would like to thank your team which has reduce our effort and time very both. Leadsquared gives us proper real-time report with respect to each leads we receive for our company which is very helpful to connect with the clients without fail. As you all know to acquire new clients from the market is very difficult in today's market. I feel each lead is precious for every business, and if you miss them, you miss a potential opportunity.

We had taken the light plan just to give a try we feel was very helpful to catch the leads in once place without missing them also we can connect them back for sure whenever we want.
The customer support team is also very helpful and responsive.

In one sentence I would say Bodycraft Spa & Salon is satisfied with Leadsquared.

Leadsquared helped a lot to increase the rate of conversation of leads.

Pros

1. Catches all the leads in one place
2. Follow with the clients makes easy and convenient.
3. Time efficiency is a major advantage for Leadsquared.
4. Landing page facility is quite helpful to promote offers, catching leads and follow ups with them.

Cons

1. Linking of more websites with Lead squared will be appreciated.
2. Lead squared have to increases the number of user access obliviously.
3. Request you to increase the Number of landing pages.
4. It is very difficult to work with constant number of contacts in big organization. You should increase it little bit more according to the plans.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM

Reviewed on 2022/07/17

Amazing experience using this platform

Amazing experience using this platform

Pros

Absolutely love the lead management
Very easy to track the progress of every lead in the system to effectively and efficiently manage leads

Cons

Is a little expensive
User interface is a little complicated for a starter

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

A Comprehensive Lead Management and Marketing Automation Platform

Reviewed on 2023/01/03

Pros

LeadSquared has proven to be a powerful asset for our business, streamlining lead management and marketing automation processes. The platform is easy to use and integrates well with other tools we utilize. Its customization capabilities have helped us tailor the experience to meet our clients' specific needs. Overall, LeadSquared has greatly improved the efficiency of our team and has been a valuable addition to our workflow.

Cons

As of yet, I have not identified any downsides or negative aspects of this tool.

RAJESH
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Worth the money paid.

Reviewed on 2018/09/28

Pros

Seen the company move and evolve as per the needs of the market. When AI was not integrated , things were missing , with feedback given , and well taken , AI is in and the Utility is now in place.

Cons

Company needs to be a bit more aggressive. The leads need to be pushed to a concerned and accountable person to be converted. This appears missing.

Response from LeadSquared

Thank you so much Rajesh for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Akash
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Support Available for Account Manager

Reviewed on 2022/07/23

Overall experience is very good. Initially we struggle to implement the system in our organisation...

Overall experience is very good. Initially we struggle to implement the system in our organisation but with the help of current Account Manager it really helps and able to implement the Leadsquared in a very short time.

Pros

Account Managers at Leadsqaured are doing great job. They have supported us at every point. Where ever we need help. They taught me everything so that i will not have any dependency and able to resolve most of the things myself. Features at leadsquared are decent enough. They have fulfill at least basic to moderate requriement.

Cons

I can see there is only one major Con. Reports available on the Leadsquared are very limited. Most of the time we have to use custom report or skip reports.

Alternatives Considered

Salesforce Sales Cloud

Response from LeadSquared

Thank you so much Akash for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Dawn
Overall rating
  • Industry: Higher Education
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software with excellent support and customer software

Reviewed on 2022/04/07

Leadsquared has helped us to automate our admissions department and to better manage our leads. We...

Leadsquared has helped us to automate our admissions department and to better manage our leads. We no longer miss most of our calls and we are able to manage communication with students. One of the great feature is that each email that is sent to and received from a student is logged into the student's file. This has eliminated students denying that they received important communications.

Pros

Integration was easy and the flexibility we had in establishing lead status was a great benefit

Cons

The application is not accessible via mobile phones
Not able to restrict some areas of the application.
Not able to differentiate admissions call from other calls so every call gets set up in the database as a lead

Response from LeadSquared

Thank you so much Dawn for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Rajneesh
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review by an Admin for Sales CRM, Marketing Automation

Reviewed on 2023/02/24

Overall, my experience is great with Leadsqaured so far and it's helping me in optimizing my daily...

Overall, my experience is great with Leadsqaured so far and it's helping me in optimizing my daily process and operations.

Pros

1. Marketing Automation2. The process designer3. Activity Reports 4. The smart views for more efficiency5. The daily reports

Cons

1. More Marketing solutions can be built into the CRM2. The dashboards are very limited for the use cases. Must have more options

Alternatives Considered

Zoho CRM and Freshsales
Arun
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lead squared halp us in sales and marketing automation processes

Reviewed on 2022/07/19

It is easy to use and if problem arises the customer support is quick. I would highly recommend...

It is easy to use and if problem arises the customer support is quick. I would highly recommend this CRM

Pros

The leads captured in real time by using CRM automation and improve the sales and clients.
It makes tracking of sales funnel more easy and that clarity helps drive growth in the direction necessary.
Integrations with APIs makes connecting with clients more systematic, fast and easy.

Cons

The performance speed of the CRM can be improved upon.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A solid CRM and marketing system that has a bit too many user bug issues

Reviewed on 2018/11/03

Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead...

Our sales team of 5+ switched to LeadSquared to manage our client database. Marketing uses for lead nurturing. We often face minor bugs that we need to contact the customer support team about.

Pros

Has the basics of what you need in a CRM and marketing platform: lead management, calendaring, emailing, marketing campaigns, automation and others. Solid user interface that also includes lead scoring by tracking how many touch points your lead interacts with your website and emails.

Cons

A lot of small bugs when using this. We would build an automation campaign and go live. But it wouldn't work. I would message the support team, and they would eventually get back to me 3-7 days later with the issue fixed. Team is India with little bit of translation issues.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Abel
Abel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Avis leadsquared

Reviewed on 2023/10/14

the beginning of using this software was a little difficult for me but in the long run I found it...

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports but it would be great if the installation process did not take as long as we hoped and the problem of lack of self-customization options should also be resolved]

Pros

the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my daily reports

Cons

the installation process took longer than expected and also lacked self-customization options

Reto
Reto
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Marketing Automation - easy & straight forward Marketing Campaigns

Reviewed on 2015/12/21

Leadsquare opens the world to automated lead campaign management. It is easy to use and straight...

Leadsquare opens the world to automated lead campaign management. It is easy to use and straight forward when it comes to campaigns and lead generation. With it’s built in CRM and the focus on the engaged leads, your sales have the right customers in focus.

Pros

It needs minimal training and setup to start. The built in reports, E-Mail and Landingpage templates are state of the art.
With the engagement score, you focus on the real engaged leads.
If you need help, the support acts fast. Usually you should just look on price, but with Leadsquare you get a lot marketing automation for the price you pay.

Cons

When it comes to track incoming traffic on your landing pages by different sources, it is possible but could be solved more straight forward.
CRM is fine for small business with small organisations. For bigger sales organisations, there are some points to improve productivity.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Shari
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Good CRM

Reviewed on 2022/07/19

Pros

Lead Management and Mobile CRM. Through mobile CRM, calls and whatsapp are more easy for me.

Cons

I didn't face any severe issue till now. But sometimes mobile app got to hang. takes time to update then

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Arathy
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Lead Management

Reviewed on 2022/07/19

Pros

Lead management made my work easy. I could do the follow-ups effectively

Cons

Mobile CRM sometimes gets hang. So takes time to update the notes

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Sejal
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good CRM

Reviewed on 2022/07/22

Good

Good

Pros

1. Call TRACKING
2. Lead distribution
3 ease of team management

Cons

1. Leadsquared has a lot of good features. However, to avail the same there is always an external charges hence it could be expensive for small business owners like SkillEnable.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Rohit
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Leadsquared has really helped our organization streamline the process of leads management.

Reviewed on 2017/08/22

Better Leads management and sales funnel tracking along with better lead nurturing process.

Better Leads management and sales funnel tracking along with better lead nurturing process.

Pros

Customization of fields and reports. Favorite reports option. User access control are all features that make this easy to use.

Cons

Integration with other MIS softwares is a bit of a pain. Emailer campaign setup could be a little easier.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Puneet
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Leadsquared CRM- A User friendly tool

Reviewed on 2017/08/11

It will be good if we can have a complete automated tool starting from lead capturing to sending...

It will be good if we can have a complete automated tool starting from lead capturing to sending offer letters and finally keep a track of complete life cycle of student

Pros

Easy to navigate, user friendly interface, very good tool for marketing automation. Create list on various parameters is a very useful feature.

Cons

User specific roles and permissions can be further improved. Complete lifecycle of student starting from lead to student placement is missing.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.

Vikash Deep
Overall rating
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

LSQ - Review

Reviewed on 2022/07/25

It was really good working in LeadSquared.

It was really good working in LeadSquared.

Pros

LeadSquared helps in the time management, easy to use , also helps in great follow up.

Cons

Sometimes there is a downtime which can hamper our work but for a short period of time

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. We look forward to your continued support. Best Regards, Team LeadSquared

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

An all-in-one platform to manage and capture your leads

Reviewed on 2023/03/05

I have been using it for last 5-6 months and found it good as ot has all features I wanted.

I have been using it for last 5-6 months and found it good as ot has all features I wanted.

Pros

The thing I liked with Leadsquared is it has each and every feature to capture and manage leads. It seamlessly integrate with other tools. Magic button feature in lead management module is great.

Cons

It works a bit slow. As well as it's ui/ux isn't that good so first-time user can find it difficult to learn. It integrates with Ameyo but sometimes it can't make called through it. We have to do it manually most of the times.

Gary
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Post sales Customer queries

Reviewed on 2022/07/22

Pros

Excellent post sales team. With excellent customer support and immediate assistance is provided if needed.

Cons

Usability and userflow is not as expected.

Response from LeadSquared

Thank you so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us. Please do not hesitate to contact us at [email protected]. Best regards, Team LeadSquared.