Emburse Expense Professional (formerly Certify Expense) Reviews

Emburse Expense Professional (formerly Certify Expense)

4.7 (1,280)
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Travel and expense report management software

Overall rating

4.7 /5
(1,280)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.6/5
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1280 Reviews

Shari
Shari
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Certify has helped us process expense reports faster than ever before.

Reviewed on 2017/09/01

Pros

They have a terrific support staff that helps all the employees with any issues they may have using the app. Having the ability to take a photo of receipts is very helpful in the problem with missing receipts. The initial set up was quick & we were able to import the expense reports directly into our accounting software eliminating errors.

Thomas
Thomas
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A company I represent requires us to use this for expense reports

Reviewed on 2018/05/07

Ease of use and ease of submitting the finished expense report.

Ease of use and ease of submitting the finished expense report.

Pros

I like that it is done online and once I complete the expense report it will automatically notify everyone in the chain of command that it is completed and submitted.

Cons

It is not as easy as I would like to connect receipts to the report and I typically scan them on my printer and save to a file on the computer. It should store any previously used receipts in a "completed" folder so they don't continue to come up when I'm trying to attach new receipts to a new report.

Emily
Emily
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do NOT waste your time or money!

Reviewed on 2018/10/04

We spent many weeks researching the best options for what we were looking for in an expense...

We spent many weeks researching the best options for what we were looking for in an expense tracking software. We tried several trials and lastly ended with choosing Certify for the job. Talking with our sales rep, it sounded like a dream! He addressed each of our concerns and assured us everything we were looking for was within their app.

After we signed the contract, we experienced our first taste of what was to follow in how we were to be treated. We set up our first meeting to get started, and after confirming verbally, via email, and google calendar invite, our Account Manager was a no-show. No, follow up, emails, or calls to let us know either. We waited in the meeting link for 30 minutes before we reached out asking what had happened. The response we received was not of an apologetic one, but more of an “oops, I guess I forgot”. With this sort of response, we asked that an honour would be placed in that if the software was to not work for us, we could exit our contract without a penalty. Our sales rep agreed that this was a reasonable request, and confirmed we would have an exit option without penalty if their software did not work out for us.

We contacted our reps and let them know the software was not working for us. We tried, but it left us doing more work than our prior manual process. After requesting our account to be terminated, we were given penalties to be paid for exiting our contract agreement early. They would not honour any other agreements.

Pros

They were willing to work on pricing before we signed up.

Cons

Their system is outdated. The software could be good, but it seems they are not willing to update to get there.

They use a 3rd party linking system which will result in you having to manually reconnect your cards to the system weekly, or your reports will not pull in transactions correctly.

The way the users are set up, it makes no sense and has a very hard flow to things. You constantly have to ghost another user to approve expenses billed to a card that is added to your user.

They are not a customer-focused company who is concerned with their product or how their customers are treated and focused more on filling their pockets.

Certify has a great sales team, but that seems to be where the customer service ends and loads of issues begin.

John
John
Overall rating
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use Certify every month both personally and for my employees

Reviewed on 2018/03/13

It even keeps you updated on the process of your and your employees expenses.

It even keeps you updated on the process of your and your employees expenses.

Pros

Certify is easy to use. It is easy to add receipts. It keeps good records. It has an easy approval process as well.

Anne Marie
Anne Marie
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Very easy to use, extremely straight forward

Reviewed on 2018/06/08

Pros

look and feel, plus great customer service when starting out. They were fast with question responses.

Jim
Jim
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saves time

Reviewed on 2017/09/01

Pros

Saves time, no longer have to keep track with pen and paper.
Ease of use is outstanding and intuitive. Being able to take pics of your receipts and upload them for approval.

Cons

I don't have any Cons to address. I'm totally behind this app. It makes accounting for reimbursables and receipts easy.

Alanna
Alanna
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Certify Review

Reviewed on 2019/05/30

Pros

Certify makes it super simple to take pictures of your travel receipts and upload them straight from your phone.

Cons

No cons about this software from my experience.

Luis
Luis
Overall rating
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

When I first used it, I found it very easy, no issues

Reviewed on 2018/04/27

Pros

Keeps all my expenses in order. It helps me check to see how my driving expenses are for the month which is why I use it so muc.

Cons

Non that I have found at this time. I have used it for Travel and also expenses while traveling and it all has worked out Like I said no issues

Sharon
Sharon
Overall rating
  • Industry: Events Services
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SO efficient an ease to use. It practically does it for you

Reviewed on 2017/10/31

The ease of submitting my expense report.

The ease of submitting my expense report.

Pros

The capture receipts feature on mobile app. I love the way it downloads right to the site. I also like the fact Uber automatically downloads

Cons

I love using the mobile app and often times wish I could do it all on there vs computer. Would be extra convenience,

Ashley
Ashley
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Certify has been great to use to report and get reimbursed for my expenses.

Reviewed on 2018/04/27

Pros

Certify makes it easy to submit receipts by taking pictures of them and then uploading them. It is also easy to submit the report and you can get approval from your management within minutes to get reimbursed.

Cons

I like most everything about it. The one thing i would say that would be easier is if once you submitted a receipt you wouldn't have to click three more times to submit the entire wallet of receipts.

John
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Most bang for the buck

Reviewed on 2021/03/30

Certify has made our expense program manageable and transparent.

Certify has made our expense program manageable and transparent.

Pros

Certify is intuitive. Users need minimal training.

Cons

Corporate card holders can edit/delete the vendor information when creating a report.

Alternatives Considered

SAP Concur and Workday HCM

Reasons for Switching to Emburse Expense Professional (formerly Certify Expense)

Pricing and features. Especially mileage calculation feature.
Susan
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simplify your expense reporting now!

Reviewed on 2023/01/26

I've been using Emburse Certify for approximately 10-12 years. I was part of the selection and...

I've been using Emburse Certify for approximately 10-12 years. I was part of the selection and implementation team at two companies and both times, the transition from paper to Emburse Certify has been so simple and quick. Responses from employees have always been positive and even thankful that we transitioned. The software is incredibly user friendly and expense reports can be processed quickly and efficiently every time!

Pros

Emburse has made expense reporting so easy for our company. From the ease of entering in receipts and expenses into the system, to the seemless approval and processing, our employees love how easy it is and how quickly they can now be paid!

Cons

The ACH payment function had a hiccup back in May of 2022 and since then we've noticed it is taking longer for our payments to make it into our employees accounts. We've decided to move away from this feature and handle it through our bank instead. In doing so Emburse has made that transition easy with their pay manual function in the process reimbursements section.

Alternatives Considered

Expensify
Brian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Functional and Economical Certify

Reviewed on 2023/01/26

Our experience with Certify has been great. Before using Certify, our 20 company credit card...

Our experience with Certify has been great. Before using Certify, our 20 company credit card holders submitted monthly expense reports with hard copies of receipts. Having to collect receipts for a month was a burden for the employees and created quite a task for accounting to review and verify them when matching to the credit card statement. And if copies were needed to submit with a customer invoice, it would have to be scanned. Certify is an easy-to-use solution to these issues and saves our company many hours a month. Customer support is top-notch when a problem does arise.

Pros

Reasonable price and the ability to upload receipts and it's ability to "read" the receipts and autofill saves time. Receipts can then be accessed at a later time if necessary. Initial integration was supported by Certify to insure success.

Cons

Usually it imports credit card transactions automatically but, if we need to import them manually, most times it takes several attempts to bring in credit card transactions. Could be our bank but it can take a few tries. Isn't a huge issue at all.

Melanie
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use travel and expense system

Reviewed on 2019/07/04

The business problem I am solving with using Certify is keeping all of the expense reimbursements...

The business problem I am solving with using Certify is keeping all of the expense reimbursements organized. With the organization I currently work with, there are a lot of sales people who do a great deal of traveling that they get reimbursed for. It was difficult in the past to manually look at each receipt and total the amounts. With the system, it helps to streamline the process.

Pros

I like that Certify sends me individual emails for each employee that has submitted an expense reimbursement. It also provides reminders if an expense has been submitted but not approved yet. This helps to keep everything organized and ensure nothing gets missed. With the system, Certify allows the approver to click into each expense and view the receipt. It is easy to approve and if you need to write a note to the employee you can do so within the system. For example, if an employee forgets to submit a receipt, I just write a note to them within the system to please upload the receipt. I then get an email when the employee responds.

Cons

I have had an issue in the past where the employees would not receive emails when I write a note to them in the system. They would have to log into Certify. This issue has since seemed to have been fixed. Other than that the system is easy to use.

Yvonne
Overall rating
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use in the field.

Reviewed on 2019/04/05

Pros

Entry is very easy with the mobile app. I use this in the field. It is so much more convenient than doing expense reports longhand and having to fax in. Data entry is very fast. Sending in for review and processing is seamless. The few times I needed directions I was able to get accurate help from customer service immediately. They are professional, knowledgeable, and supportive.

Cons

The app has minimal instructions for correcting entry errors after the expense report has been generated. Customer service redeemed this issue by being very knowledgeable and helpful. The available tutorials also only cover general field usage with no help for doing fixes. Also, photos of receipts do not always accurately fill the expense field and do need to be reviewed before saving in order to correct blank or incorrect fields.

Donald
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

It's not bad, not great either.

Reviewed on 2015/03/05

It's not the best, but it's not horrible either.

The mobile app works well. Auto-expenses are not...

It's not the best, but it's not horrible either.

The mobile app works well. Auto-expenses are not reliable though. Rarely gets 'auto-fill' correct and most of the time have to manually enter everything (no big deal, still a time saver).

Web app, however, has a serious problem: linking uploaded receipts to existing expenses. If I create a new expense, upload a .pdf receipt (scanned in image of phone bill for example) and then try to link the two...it invariably creates havoc. Looks fine on my end, but as soon as I submit it for approval the links get broken (no joke, the expense shows receipts from a few months ago or other random flakiness). This, of course, results in more time to fix things. Which, as a field guy, means more time waiting to get paid.

I have a work around for that but it's still a bug...and it was annoying ;>).

The other thing I don't like about Certify: reimbursement. Yes, they do direct deposit into bank account. That's nice.

However....and this is where I have an issue...they say 'up to 5 business days'. Skip the 'up to' bit. It is 5 business days on the button every single time. So, for example...if our manager doesn't get around to approving the expenses for whatever reason...there could be (and is) a significantly delay in payment (keep in mind, business days...weekends don't count). The odd bit is Certify takes the money out as soon as approval is submitted...but takes 5 business days to pay out. Sorry, it should be a simple take -> pay process. Not take -> hold -> pay. There clearly is inefficiency somewhere on there side.

Our office manager could do a transfer that day (takes all of two minutes).

Overall, I am sure the bean counters like it. But as a field guy...I am not thoroughly impressed. Some flakiness in the software, the delays involved in reimbursement, and so on. Really hasn't made my life easier. There are much better apps out there for expense management.

Karen
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Certify expense report usage

Reviewed on 2023/01/31

Certify has enabled us to reconcile our corporate credit cards easier and get receipts for the...

Certify has enabled us to reconcile our corporate credit cards easier and get receipts for the transactions. It has also improved the process of reimbursing our employees for expenses made on their personal credit cards.

Pros

The software is easy to use. We have a number of different people using the software and they are all able to figure it out. We are also getting a lot more receipts than we used to because it is easy for a picture to be taken and attached to the expense report.

Cons

We can't lock down departments based on the user so people can pick the wrong information. We review the coding before an expense report is approved, so this adds extra review time.

Risa
Risa
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Creating expense reports couldn't be easier!

Reviewed on 2019/02/25

Before Certify, I had to physically tape receipts to a piece of paper and scan it to our finance...

Before Certify, I had to physically tape receipts to a piece of paper and scan it to our finance department. Now, I take pictures of receipts as I get them or forward receipts from my email. I can then easily create, send, and approve expense reports.

Pros

Creating expense reports couldn't be easier! I set up my account so that I can forward email receipts directly to Certify and the app makes it super easy to snap photos of receipts and upload them. In my role, I also have to approve expense reports - Certify makes it easy to do that (and make edits when something is submitted incorrectly). PLUS, their customer service is great - they are super supportive and friendly and are able to resolve any issues that arise quickly.

Cons

There's not much I don't like about it, but sometimes Certify will guess what expense category something belongs in, but it is often wrong (I just ignore it, so it's not a huge problem).

Madison
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Certify Employee Review

Reviewed on 2019/03/27

A huge business problem that certify has to help me to fix, is cutting unnecessary cost in our...

A huge business problem that certify has to help me to fix, is cutting unnecessary cost in our company. With its easy to use software, I was able to see what cost I could cut, therefore saving our company more money!

Pros

This software is really great. I provide all the snacks, office supplies, and other employee-related equipment to my team of about 120 employees. Therefore I use Certify a lot and its extremely easy to use. I love how I can just snap a photo an upload my receipt right after purchase to keep things in order. It also gives you tips and tricks if you mess up an expense. I would highly recommend this software to any companies that have company credit cards. It's very easy to learn and very easy to use!

Cons

There really is not a lot of things I dislike about Certfity. I use it every day and I find it a very easy product to use.!

Jon
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Certify

Reviewed on 2023/02/07

Certify is a huge step up from the prior software we were using. Integrates with our ERP and credit...

Certify is a huge step up from the prior software we were using. Integrates with our ERP and credit card provider to provide a pretty seemless experience

Pros

Product is easy to use, can be easily integrated with your ERP and credit card vendor. Mobile app works well

Cons

Reporting is somewhat limited without paying more for the dashboard

Alternatives Considered

SAP Concur

Reasons for Switching to Emburse Expense Professional (formerly Certify Expense)

Better value for money
Victor
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Certify Expense helps save money

Reviewed on 2020/08/03

My overall experience with Certify Expense has been great. It has helped our company cut costs and...

My overall experience with Certify Expense has been great. It has helped our company cut costs and survive in a harsh economic climate. We're in the Casino industry which has been hit hard during this time and we've still managed to stay afloat because of Certify Expense.

Pros

My favorite thing about Certify Expense is how simple it is to approve or deny expenses and we can add notes to explain the reasons for our decision. We handle several projects at once and Certify has helped us cut costs on travel, reduce spending on projects and we've reduced our finance department drastically which helped us save on labor expenses as well. Employees can manage their own travel plan and expenses but adhere to the limits set by management.

Cons

Customer service has been slow to respond to our requests and we often end up solving the issues on our own.

Brittney
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Expenses

Reviewed on 2023/01/26

I love Certify and think it is a great asset to our company.

I love Certify and think it is a great asset to our company.

Pros

Easy to use, to train employees to use, track expenses, etc.

Cons

Sometimes can be hard to find what you are looking for by the descriptions in reports. Long lists of reporting. Summarized bullet points might be easier to use for all generations of people.

Alex
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent value for money

Reviewed on 2019/05/10

Timely reporting of expense reports, visibility of all expenses, easy to track & review. Historical...

Timely reporting of expense reports, visibility of all expenses, easy to track & review. Historical data available and can review previous information very easily

Pros

Easy to use and the step by step implmentation process was well supported. Good training materials and support after implementation is available. Many good reports are also available.

Did not have any issues with implementing the new expense report process and approval process within the system works well

Cons

Does not handle the GST specific to Canada very well. However we were able to customize a field to capture the information on a report that can be exported to excel to suit our needs.
Does not readily integrate into Sage to simplify data entry.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use expense tracking software with a large feature set.

Reviewed on 2018/07/25

Ability to keep track of expenses and get manager approval much easier for projects.

Ability to keep track of expenses and get manager approval much easier for projects.

Pros

I like the ability to track expenses and submit them to your manager for approval. This keeps a record and avoid discrepancies in the future. Ability to have a mobile app is great as well.

Cons

The software layout can be improved, especially on mobile. The interface is hard to learn and required some training for our user base.

Steven
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 10,000+ Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Expense Reporting Tool

Reviewed on 2020/09/22

This replaces the old excel expense report, copying of receipts and waiting weeks for approval, now...

This replaces the old excel expense report, copying of receipts and waiting weeks for approval, now it just does it quick and painless. Expenses go from being done monthly to weekly.

Pros

Ability to book travel through corporate polices with no out of pocket expenses incurred by the user. The app for the smart phone makes it so easy to take a picture of an expense receipt without having to keep track of, which is great when traveling. Customer service is superior for when you need to change travel they assist within minutes and keep you moving all with ease and updates.

Cons

None it works great for my needs. Software is easy to use, great features, easy help topics and great customer services.