Brand24 Reviews

I like how it's organized. You don't have to think too long about where to look for the information you need. It's effective and precise. Its development is dynamic and based on the users' feedback. And they offer top-notch customer support. They can even set everything up for you!

If your language is more complicated in word creation than English, and it has multiple versions of one noun (declension), it's likely you will need more keywords than five from the lowest tier. Unfortunately, Brand24 does not accept wildcards, so you have to name every single version of the word.
After a conflict with Facebook, it has also limited capabilities of showing results from Facebook and Instagram.

- with Brand24 you can be up to date with all mentions of your company (or any other word or phrase) on the web;
- It is crucial to react as soon as possible to everything that is written about your company on the Internet. This allows you to quickly solve your customers' problems, calm down troublesome discussions, or even find great solutions for your business. All this is possible with Brand24;
- apart from a great tool, Brand24 provides a lot of interesting use cases, which can be useful for developing your business;
- UI and UX of their tool make using it pleasant and easy;
- they often introduce updates, test various solutions to make the product as useful as possible for their users;
- aside from that, they have a team of awesome people who are always at your service and are willing to support and help in any case.

Literally, I didn't find anything I couldn't like

I love being notified when either my brand or my name is mentioned online. It's a great way to engage with others on social media and to know when my name or brand is mentioned on other blogs or in the news.

#1 price tag. I wish their offered lower price options. I think an option would be easier for bloggers and other small businesses to participate in their software even if it had a few less options for this level.
#2 I like the mobile app but it is not as good as the desktop version. It's a little harder to use than desktop. If there was a way to be notified via phone with it - it would make it even better - probably perfect!

Brand24 is my daily bread , it gave us lots of insights on the trends , mentions, and the most influential profiles, so instead of working hard and losing time to complete a single task, we created a smarter strategy targeting key profiles and medias.

We have lots of arabic contents being grabbed , and the emotional analysis does not work on them , so we are doing this work manually .

The reporting is clean and client facing friendly! The reporting is clean and client facing friendly!

There is no way to track or identify job posting sights. Maybe sometime in the future.

Brand24 provides businesses with an easy to use , and cost friendly program to track,engage relevant online conversations to a business in real time. It is perfect for measuring the effect of marketing campaigns and sales.

The sentiment filter needs be improved .Apart from this Brand24 does a perfect job for our business .

- way more results than other social media monitoring tools tested
- clear and user friendly web app
- smart notifications
- advanced stats and reporting
! great value for money

- takes a bit to get the whole company culture around proactively responding to social media mentions

It's very user-friendly and the UI makes the platform a breeze to use, even when just starting out. There are a lot of options for customization, which means reporting becomes much easier.

The analytics options need to be expanded - there are a lot of numbers floating around within the platform that seem to be generated out of nowhere. Specifying how these were made, or further breaking them down into smaller segments would allow for reporting to be more precise.

If you're crazy with monitoring what other say about your service (which I'm guilty of), then this app is for you. It helps bring up any important mentions that support your service or if there were any unsatisfactory customers who wanted more. I like how they sort between positive and negative feedback, which helps filter out specific comments of interest.

Quite expensive to monitor just a few key words! I would suggest lowering the price a bit if possible.

It's fast, live, simple and it works.

None. Sorry, but it's true

Their results are really exactly.

In my opinion... nothing ;-)

-All major social platforms are integred.
-Easy to use.
-The customer service is always there to help you solve any problem.

-its not very intuitive aplication.
-Theres not option for CRM.
-Being unable to input individual posts to get statistics on them.

It's from country ;) Nice UI and UX. Good coverage of data from non-polish markets.

Only few cstegories have good coverage in polish data, other tools are way ahead.

OI was clean and nice. I liked the pdf reports but also need more options. It did not generate full reports with all mentions. That is something I like to send out to principals.

I needed more options. I'm going to SocialSprout, which has similar features, but a lot more like social posting and interacting with the mentions.

layout
interface
client service

so many data, so many options, so many good things!

I like how it can let me track social media channels all in one place and it has good analytics so we can see the impact of our social posts!

It didn't allow us to post carousels and videos and we weren't able to use it's platform to it's fullest potential

Easy to use
cost effective
gives the knowlege

i can't find any. It finds everything and everywhere

It brings information from different social media, which allows us to see the behavior of Keywords in digital

There are no historical elements, which encourages me not to have complete data of information and that is true for the tool

Very slick design

Complicated rules of using. Might be a bit easier explained with simple examples

A very intuitive and easy-to-learn interface while including some fairly advanced features. Setting up and getting started with a "project" (workspace and dashboard for specific keywords) only takes a couple of seconds. Another big pro is the amount of channels that Brand24 listens to.

Perhaps I missed some functionality but, with a pretty generic brand name, it can be a little hard to isolate only relevant mentions, even when using negative keywords. This is not an issue unique to this solution, however.

Brand24 not only can look into mentions of your brand and products but also can help you find new customers and business possibilities. Thanks to amazing customer service (really helpful support!) you can set up your own projects and monitor them in real-time. Notifications work perfect, e-mail alerts work great, reports in PDF are just so pretty that you want to send them further to your customers, without any corrections. Also, it provides with many interesting results you wouldn't find on your own.

It can be a bit complicated if you have never used it before - but onboarding process is great, customer support is really well-maintained and also there are many extra materials such as webinars and knowledge base to clarify some things for you.

Easy to use, catches most mentions via social media but also via web. Price is correct. But the best is the customer support: fast, professional and reliable. This software has a great value for money

Reports could be more detailed. Also would be great that LinkedIn mentions could be integrated as some companies have their goals on that platform.