Schedulefly

4.8 (119)
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Restaurant employee scheduling software

Overall rating

4.8 /5
(119)
Value for Money
4.9/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.8/5

99%
recommended this app
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119 Reviews

Travis
Travis
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Solid, thorough, no b.s. frills, quality industry specific program w/ TOP notch customer...

Reviewed on 2018/05/15

Already stated. It's good stuff.

Already stated. It's good stuff.

Pros

It works, it's consistent, it eliminates so many unnecessary miscommunications, it empowers our crew and allows flexibility with scheduling across the board, whilst strengthening the teamwork mentality. It keep everyone accountable and connected without being invasive. The Schedule Fly crew are committed to their product and live it through their customer support as well as involvement in the restaurant industry as a whole.

Cons

Haven't found one yet. It is simplistic, functional and thorough by design, happy customer for several years now.

Todd
Overall rating
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Schedulefly is amazingly fantastic!

Reviewed on 2023/08/02

Our overall experience with Schedulefly has been absolutely fabulous! The support we receive from...

Our overall experience with Schedulefly has been absolutely fabulous! The support we receive from the Schedulefly team is amazing. They are always on top of everything and are super fast to take care of our needs.

Pros

Schedulefly meets all of the scheduling needs for our company. We currently have 11 units across 4 different brands and it works great for all of them. It is easy to manage from adding employees to creating schedules. You can customize it to meet your needs so you get everything you want. The shift exchange, request off, and other features are very useful and easy to use for both employees and managers. The labor management tools and reporting are fantastic and have been a crazy useful tool when it comes to training our managers how to control their labor and scheduling.

Cons

I can't think of a single thing that I don't like about Schedulefly.

Alternatives Considered

HotSchedules

Reasons for Switching to Schedulefly

Met the needs for a company of our size and the pricing was fantastic.
Ivy
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Nice and simple, but maybe too simple?

Reviewed on 2019/12/03

One of our department heads had experience with this software from another job, and he was allowed...

One of our department heads had experience with this software from another job, and he was allowed to use it at our venue although the rest of our team uses Homebase.

That manager obviously loved Schedulefly, but the rest of our department heads did not prefer Schedulefly.

The manager has since moved away and we will be discontinuing the use of Schedulefly altogether.

Pros

This is a very stripped down scheduling solution with a low-tech feel.

I love the daily crib-sheet emails, showing the scheduled staff in a very simple text-based format.

I think that the way employees can be grouped by the roles they fill is much more intuitive and user friendly than with other solutions like T-Sheets or Homebase.

I like that the cost is not based on the number of active users.

Cons

Because our theater uses project-based cost accounting, it's frustrating that I cannot assign a customer or job code to a given shift.

I prefer a solution with an integrated time-clock function. I think you can get a time clock with schedulefly, but it comes at an additional charge.

Alternatives Considered

QuickBooks Time, When I Work and Homebase

Switched From

Homebase
Chris
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable, Simple, and Effective Software for Humans.

Reviewed on 2024/12/11

Pros

I have used Schedulefly multiple times in different cafes I have managed. The consistency, reliability, simplicity, and ease of use made me a fan and now I recommend them to all my consulting clients.

Cons

Nothing really comes to mind to be honest.

Response from Schedulefly

Thanks so much for the awesome review, Chris! Appreciate your business. We're proud to serve you and your crew. Hit my cell any time I can do anything for you 704-906-2031

Emily
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Please Support This Company!!

Reviewed on 2022/01/04

It’s perfection, but that’s not all. They are currently going through a random ware attack and I...

It’s perfection, but that’s not all. They are currently going through a random ware attack and I called to give them well wishes. The literal face of the company called me back to personally thank me in the most genuine way and I was in tears afterwards. Please support good hearted people like this!

Pros

I love everything about it. It’s reliable and easy to use. Not to mention, their team is some of the most kind hearted people I’ve had the pleasure of talking to.

Cons

Literally nothing. This software is perfect

Seth
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Schedulefly

Reviewed on 2024/06/03

Pros

Easy to use. Had multiple stores and roughly 100 plus employees, to see all of their request's offs and schedules at a click of a button was great.

Cons

Working on a mobile version, something with more access on phones.

Response from Schedulefly

That's awesome, Seth. Thank you very much for the review!  - Wil, Co-owner, Schedulefly 704-906-2031 (cell)

Brian
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Scheduling Software

Reviewed on 2024/03/30

Pros

Besides the great guys that run the company, it is very user friendly. The customer service is 2nd to none.

Cons

Might not have as many bells and whistles as other scheduling software but that's another pro in my opinion. The ease of use is great.

Response from Schedulefly

Thanks Brian for taking the time to write a review. We appreciate you and your whole crew. As I've told you we think you have one of the best-run restaurant groups in the country, hands down! We believe "less is more" so thank you for using the "Con section to highlight that premise.

Bob
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exactly What We Need

Reviewed on 2024/11/20

Seamless from the start. Had a few questions early on that were answered immediately. Overall...

Seamless from the start. Had a few questions early on that were answered immediately. Overall experience is top notch!

Pros

How user friendly it is and impeccable customer service

Cons

I have nothing to say here. No complaints.

Michael
Overall rating
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ScheduleFly Review

Reviewed on 2024/09/25

Amazing customer service. Operate the way a business should. Cares about their clients.

Amazing customer service. Operate the way a business should. Cares about their clients.

Pros

Easy and efficient to use for both managers and employees.

Cons

No API feeds, but not a huge deal for our business.

Response from Schedulefly

Awesome, thanks Michael! Appreciate you taking the time to write this review. Hit my cell any time I can do anything for you. Wil 704-906-2031

John
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make your life easier

Reviewed on 2024/04/04

Pros

Very user friendly for staff and management.

Cons

Only the fact there is no mobile app - but the desktop version works perfectly fine on any device

Response from Schedulefly

Thanks John, appreciate ya my man! Super proud to serve you and your awesome crew.

Kate
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple Software with Top Tier Customer Service

Reviewed on 2023/08/07

Schedulefly truly strikes the perfect balance between simplicity and functionality, making it the...

Schedulefly truly strikes the perfect balance between simplicity and functionality, making it the ideal scheduling solution. Unlike other bloated software options, Schedulefly focuses solely on the essentials, streamlining the scheduling process and eliminating unnecessary complexities.If you're a business owner seeking an efficient scheduling solution that values personal connection and adaptability, I wholeheartedly recommend Schedulefly. The ease of use, customizable features, and top-notch customer support have made Schedulefly an indispensable tool for our business's success.

Pros

Its user-friendly interface is unmatched, ensuring that administrators and employees alike can navigate the system effortlessly. Moreover, Schedulefly's customizability allows each business to tailor the software to meet their specific needs and setup. As a restaurant group with multiple unique concepts of various sizes, we're able to seamlessly manage all of our location's schedules through Schedulefly.The standout feature though, without a doubt, is their exceptional customer support. Whenever I've sought assistance, their team is quick, reliable, and incredibly helpful. Even more impressive - the [sensitive content hidden]
themselves still answer the phones and emails, reflecting their dedication to personalized service. This level of customer care is a rarity in the software market and leaves us feeling truly valued and supported in our business operations.

Cons

I can't think of anything I dislike about Schedulefly - it provides exactly what our business needs.

Dan
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Employee Scheduling

Reviewed on 2023/08/02

Great, I recommend it to all my friends in the industry.

Great, I recommend it to all my friends in the industry.

Pros

Schedulefly has made our lives so much easier when it comes to scheduling. The modern restaurant employee want a flexible schedule. It's not ideal for us, but it helps us attract better employees and we wouldn't be able t manage all the requests without SF. From my end I like being able to login and see who's working so I can manage payroll expense. SF is by far the best scheduling software I've come across in my 20+ years in the restaurant business.

Cons

I can't think of one right now, I will circle back when I do.

Dave
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simply Amazing!

Reviewed on 2019/01/17

We have been using Schedulefly since 2014 and loving every minute of it. From the first time we...

We have been using Schedulefly since 2014 and loving every minute of it. From the first time we posted the schedule, and someone wanted to trade a shift - we directed right to Schedulefly. The ease of use for this system is absolutely amazing, while offering a level of detail you would find in systems costing thousands of dollars. There are so many cool features about Schedulefly - the one that we love the most is how the Company is run. When you call Schedulefly, you don't get sent to a call center with people reading a script - you actually talk with one of the 5 guys that created the system. In the years that we have used the system, we have called about 4 times, not for issues, but for adding a location, or asking for a little guidance on a report. Each call was answered by one of the guys and they were very pleased to talk with us, and guide us int the right direction. The system is so intuitive, you can be up and running in no time. The schedule is sent via text and/or email, along with being on the home screen for the user, you can view the schedule in graph (coverage) format, by person or by department. We have eliminated our manager log, as everything is recorded on the system. I absolutely love to tell our new hires about Schedulefly, and always get great feedback from the users. Rep. have created an amazing, value-added system - my review can't even do it justice. Thank you Schedulefly Team!

Pros

Schedulefly's ease of use is amazing. Amazing level of detail. Value-added reports, team messaging, system dashboard for all locations, post to one or all locations. Zero learning curve for new hires. Affordable pricing plans. When people here we use an online system they love it. Web based app for mobile device. Shift transfers and time off request take no time, and you can track for each team member. Hours and hours of schedule preparation has been cut down to minutes for every department manager.

Cons

Honestly, I haven't found an issue with the service

Leigh
Leigh
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

By far the best I have ever used....

Reviewed on 2018/11/05

You can swap shifts by sending the swap to one person or offering it to all staff. All shift...

You can swap shifts by sending the swap to one person or offering it to all staff. All shift changes are approved by management via smartphone or computer and real time alerts are sent out. Your schedule is posted on Schedulefly and all employees contact info is literally at your fingertips. Awesome way to staff and organize efficiently.

Pros

Schedulefly is the absolute easiest, most obviously simple scheduling software for a restaurant EVER. It never misses a text to anyone, it always stays right on time. There are no complications if you have whatever kind of phone, Schedulefly works. You could have a flip phone from 2008, have no fear...Schedulefly is going to still send you real time notifications and send real time notifications to the management team.

Cons

The only thing I wish was that Schedulefly had more of a following. They put HotSchedules to shame, Schedulicity to shame, etc. Unfortunately, both of those software systems tend to be used more which I think is a shame.

Ryan
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Observations

Reviewed on 2020/02/19

The software helps us keep all scheduling in line while ensuring our employees are responsible for...

The software helps us keep all scheduling in line while ensuring our employees are responsible for their own time off requests and pick up needs. The message wall is helpful to get a message out to the entire team.

Pros

I like being able to have a view of a schedules draft while being able to edit. It is also helpful they do not need to be both set to the same position.

Cons

It would be helpful to have a feature that lists a prefers to work and does not prefer to work designation that each employee can fill out. Sometimes employees will try to use their time off requests to accommodate their preferences, not necessarily their actual availability.

It would also be helpful to have shift swaps made clear, separate from shift pick ups.

The mobile version of the site doesn't allow me to see a quick view of the schedule for the day of the pick up request.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best thing that happened to our staff!

Reviewed on 2018/11/29

Many in the restaurant industry need a very flexible schedule. This software helps to keep the many...

Many in the restaurant industry need a very flexible schedule. This software helps to keep the many shifts trades and crazy schedules straight.

Pros

Staff is able to take shift trades and scheduling into their own hands.

Cons

Software will not allow shift trades less than 24 hours in advance.

Response from Schedulefly

Thank for the nice review! Shift trades can happen within 24 hours - that's a setting your GM/owner has in place. They can remove the 24-hour block any time.

Marilyn
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We were their first paying customer 15 years ago and have been pleased with them since day one.

Reviewed on 2022/10/17

It let me know if there are shift trades so I know what who is working everyday.

It let me know if there are shift trades so I know what who is working everyday.

Pros

It is very user friendly. I never have any problems showing people the ins and out of this product.

Cons

Not sure I can come up with a con. I does exactly what I need it to do in a clean and simple manner.

Elissa
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I Love Schedulefly

Reviewed on 2018/11/02

Schedulefly is especially great for a restaurant setting. We hire a lot of students and professiona...

Schedulefly is especially great for a restaurant setting. We hire a lot of students and professionals in other industries with already busy schedules. Our staff enjoys the ease of switching shifts without having to come in to hand write on a paper schedule. The format is very clear and organized in a fast paced environment. There is also a great support system if any questions arise. I have already recommended using Schedulefly to friends of mine in the same industry, and they really enjoy it as well!

Pros

I really enjoy using this software. It makes the schedule very straightforward for the schedule makers and scheduled employees. Our employees really like the ease of checking schedules on their phone, the ability of switching shifts, and having communication with each other. I highly recommend using Schedulefly!

Cons

N/A - I have really liked it all - if I ever have a question the Schedulefly team is there to help me.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very handy tool for a restaurant business

Reviewed on 2018/08/11

Pros

Makes giving up and picking up shifts super simple, it also keeps everyone in the restaurant updated on all changes so everyone is on the same page, which is very helpful for a restaurant with over 75 employees

Cons

I have not found a con yet, it's very user friendly. Small or large restaurant, this software will make your life so much easier!

Chester
Overall rating
  • Industry: Restaurants
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Product

Reviewed on 2018/10/31

Communications with staff has increased dramatically. Staff is also able to request and offer...

Communications with staff has increased dramatically. Staff is also able to request and offer shifts without manager involvement. As such, the time spent by management on scheduling has decreased dramatically.

Pros

Everything! The system is perfect for our use in contacting employees and scheduling them.

Cons

I have found nothing about this system that I dislike. However, it would be nice to be able to embed photos. I may simply not know how to do this, but would like to be able to let m y staff see actual promotional pieces and photos of specials etc.

Emmy
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

makes my life much easier

Reviewed on 2018/10/31

amazing!!

amazing!!

Pros

scheduling for a restaurant is difficult bc so many different people have different schedules and different shifts. The Fly lets the employees request days off without having to tell me the whole song and dance etc etc etc. Just helps on so many levels. They can also trade shifts very easy and all I have to do is approve. 5 stars I have been using this for over 5 years

Cons

no problems whatsoever. If I have problems, the owners are always available

Bret
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I own 2 restaurants and Schedule Fly has made my life much easier!

Reviewed on 2018/06/29

Pros

Super easy to use. Relatively inexpensive for what you get. Schedule Fly has helped make my restaurants run more smoothly. I can't imagine not using Schedule Fly.

Cons

If there is one, maybe it's awareness- I didn't even know a Scheduling software geared toward independent restaurants was even available. For years I tacked Excel spreadsheets to a cork board. So happy I found Schedule Fly (through word of mouth).

Micheal
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No Nonsense Solution

Reviewed on 2018/11/26

Schedule Fly has taken a major problematic factor of the restaurant business (no call/no shows) and...

Schedule Fly has taken a major problematic factor of the restaurant business (no call/no shows) and reduced it to a rare occurrence. Employees can connect directly and the manager is not spending time fixing scheduling conflicts.
They are very responsive and add a personal touch to business.

Pros

The interface for our business managers and staff is concise, easy to use and mobile friendly.

Cons

If there was more integration with our POS that would be beneficial.

Rachel
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love schedulefly!

Reviewed on 2018/12/07

I have been using schedulefly for years and really appreciate how Intuitive and reliable the...

I have been using schedulefly for years and really appreciate how Intuitive and reliable the product is.

Pros

Schedulefly is incredibly easy to use and the customer support is top notch.

Cons

I wish there was an app for schedulefly and that you could upload photos to the message wall.

Response from Schedulefly

Thanks for the nice review, we appreciate it! You can post photos on the Message Wall - there's a Share a Photo button next to Post Message.

Kelsey
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Monen Family Restaurant Group

Reviewed on 2018/12/17

Overall , it is very easy and helps me be able to create a schedule quickly and efficiently.

Overall , it is very easy and helps me be able to create a schedule quickly and efficiently.

Pros

Very user friendly for staff to figure out how to use!

Cons

I would like to be able to create new shift "in" times in real time rather than having to exit the schedule I am currently working on and go back to the page to add in a whole new shift time.