Zoho SalesIQ Reviews

With many suitable features for all type of businesses, specially businesses that require online presensence , Zoho SalesIQ is easy to use, affordable and essential tool to provide excellent customer service. Its customer tracking features are the most suitable for our business. We can easily reach the cross-border customers who are or were visiting our websites and can interact with them immediately. We can also find out the missed clients who visited our sites during 'off time' and can try to contact them accordingly.

Sometimes live update or notification is not working and it may not provide the actual number of visitors in the site if not reloaded.

Zoho SalesIQ allows us to real time track new users to our website from our different marketing campaigns and track the actions they take to become a new lead in our Zoho CRM and eventually become a closed sale.

We found that sometimes the ZohoSalesIQ code on our website caused loading speeds to be slower than usual. But the team at Zoho helped us work on this issue.

so this is a chat program but also a way to mesuare site traffic and a way to capture lead data. it's pretty cool. the way we use it is we send out a mass email and then when people click the email and get on our site we can see that and we can actually call the person who is on our site in real time. This helps close deals soooo much faster and our customers like that!

The UI is pretty good but b/c there's some techy stuff going on here (more so than just a chat program) the UI can get kinds difficult to understand if/when you go to the adv settings area. the normal chat part is fine.

Sales IQ has been great for my business. It has an intuitive interface and it is a great way for me to generate leads and acquire potential customers. Sales IQ gives live status of our customers so we know what website page they are reading and what products they are interested in. By knowing this information, it makes our sales team more efficient in assisting customers with their specific needs.

This may not be the issue of Sales IQ but internet issue. A few of our international customers had trouble using the live chat consistently, but this might be the issue of their internet instead of Sales IQ platform.

I think price wise its the best option. Has all the functionality one could ask for. They've partnered with all the top business functionality companies out there to sync up nicely.

It was a bit difficult for a novice user to setup but their customer service team is good at helping you out.

Zoho Salesiq allows me to know who is on my site, I can identify those who return and realize if they are investigating my business or are interested in doing business.

I think the cost should be for user packages, maybe that will help improve the purchase of small companies.

The option to integrate it into our website is excellent, very easy to integrate and the system provides a code to do it yourself.

If you make any change to the domain name, the code does not take the changes and must be modified manually.

We can easily embed zoho sales iq widget in our site and interact with our live visitors. Through Zoho sales iq panel we can keep track on our site visitors, we can check information about the browser they are using to browse our site, duration they are staying on our site etc.Overall its a good software.

This is a good software. The only issue with this is sometimes the chat session initiated by the visitor does not properly show on user screen. Like the option of accept chat sometimes cause issue rest all things are good with this software.

The design is simple and easy to use. We have 3 operators who have never felt this product is confusing in its functionality. I also like its integration with Zoho Desk, where tickets are created automatically.

We've had serious connection issues. Our widget appears offline to customers when operators are online and not idle. Chats have come in without notification and been labeled as "missed" but over 30 minutes later. I once watched messages previously

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

It is excellent to know which country you are visiting and which section shows the most interest. You can also identify those who return.

I would like the mobile application to have a better way of tracking visitors. Better notification Sometimes I do not realize that there are visitors.

With Zoho Salesiq I can identify my visitors and potential clients of my website. It helps me improve the quality of my service.

I would like the price to be a little more flexible, considering that there are small companies that would like to implement these types of services to grow

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

It is a complement to our vision. It allows us to provide a better service since we can identify our visitors and additional allows us to improve our informative content.

I would like to implement goals for the visitor. Daily, monthly even yearly goals would be interesting.

Ease of use, and visitor website analytics, free plan ti try out

a bit confusing to set up some features

It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

The administration menus are not very intuitive and before their most recent update the chat was not great looking.

It offers a nice way to communicate with customers that are on our website

It was difficult to setup. Also - I would say that the way it physically looks on our website, it does not appear trustworthy. We have gotten feedback that it looks like you would be communicating with someone overseas - rather than here in our office in the US.

This tool is one of the best out there to attend your customers. Easy to integrate to other websites by just entering the code provided in your account.

No so many options to customize it and code might give you trouble on the integrated websites. Live chat support will help you any time you need.

Very cheap (especially when factored in as part of Zoho One)

Chatbot functionality (they're a little tricky to code, but once you have it down, they're easy to set up)

Integration with CRM + Desk is glorious

Mobile app works great, so I can always respond to chats wherever I am

I wish that chatbot development was a little easier. Still, it's absolutely worth it!

So far no complaints. Salesiq does what we need.

Easy to use, chat works well, clients & users seem to like it

Would be great to add different communications channels instead of having everything separate - we will be switching from SalesIQ to FB messenger as we use messenger already and it's one less channel.