Zoho SalesIQ Reviews

- The ease of use
- The accuracy of tracking
- The mobile and desktop App
- Wide possibilities of customization
- Easy screen sharing from within the chat window
- Audio call feature
- Very responsive technical support

- The desktop application is a slight resource intensive
- We can not well proportionate our Logo (too small)

It is a helpful tool that generates leads for us with the chat automation feature.

Its price, it costs quite the penny, but it's worth the investment.

I like that this is a cheap solution for live chat. It is easy to setup in wordpress and get it going.

I never use half of the features. Most times I do not see an alert pop up when someone is trying to communicate with us...I get an email to my junk mail a half hour later saying that I missed a chat.

I love that SalesIQ integrates well with other Zoho apps like the CRM, we can chat history in the CRM.

Nothing much to dislike, one thing maybe is that the status stays as Live even if you've closed the app and I have to always change my status to offline. So would be great if it automatically does that.

Being able to automatically push chats into our CRM (ZohoCRM) as leads is just one helpful feature of Zoho Sales IQ. We are also able to see correlation between chats, pages visited, and user behavior. It provides reliable data to us and a positive user experience to our customers.

I wish there were more powerful reporting tools. The daily reports tell things like top referral sources, page visited--things about visitor behavior. It would be great to be able to view that over time within Zoho SalesIQ.

I liked the quickness you can check out what pages you customers are viewing and what page source referred them to your site like Google Ads or organic search. It allows you to trigger them and after giving some value, you can convert them into leads.

The software might be improved to not interrupt other functionality on the site. For example the chatbox popped up and stopped someone from filling out a pop-up contact form, although it might be rare this would happen.

Customer service was exceptional. I am very pleased with the response time when I presented my issue.

I would have liked to receive more notifications of renewal and perhaps once my account went silent (no activity) for a long period, it would have been great to receive a phone call at the business to inform the correct parties of the paid platform that went without use.

Great software and has lots of great features so you can connect with your customers. My customers are always pleased with their chat experience and I appreciate the Sales IQ Product

The only thing I would change for the software is to have a video option where the user can video chat directly with the chat representative and also share their screen

It is really easy to customize and integrate the code in your website, it also connects really well with other Zoho products.

The administration menus are not very intuitive and before their most recent update the chat was not great looking.

The basic, even free version is good for basic chat and visitor traffic tracking.

Customization of fields might be tricky as hidden fields to CRM and other more robust/advanced features.

I like how great the design of the software is for tracking visits in real time. It's great for global business. It gives you a real sense of how your business is visited across the planet.

I don't like the chat tool in the software. I believe it is a bit complex and requires a large team to be effective.

Integration with zoho crm, zoho campaigns and zoho desk is awesome. For example, you can see if someone visiting your website is a customer or not. When you chat with the person, you can transfer them to support or sale as needed. The chat transcript is saved to the contact in zoho crm.

UI is not as good as LiveChat. The UI isn't bad but LiveChat has the most simple UI out there. Also the chat dialogue box that the customer uses is "cooler" looking in LiveChat - it's more fun looking. Lastly, after the chat is over, a copy of the chat is emailed to the customer but it says "powered by zoho sales iq" at the bottom which ruins the effect here.

Ease of implementation and ease of use. Very little coding needed to add to existing website. Customers can get outside office hours email.

The customer support is severely lacking. Will schedule video calls and then send emails 3 minutes after the initial start time stating they can't join because they are too busy.

It is very easy to integrate into the website and is also really appreciable is the very intuitive user interface and the well working mobile application. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan available.

In the free version Zoho Sales IQ offers only a limited set of features and the paid subscriptions are quite expensive in the long term.

The option to scale up or down. We use it for seasonal events where we can choose to get the premium features for a few months and then switch back to the free version for the year of the year.

The configuration with our sites were a bit difficult, especially with wordpress.

It allows me to know who is on our website, for how long, if they are recurrent visitors, etc

the ID of the visitors only is known if they are processed on the CRM

Easy to use. Low cost. Easy to setup / integrate.

Clunky backend to admin (it's not intuitive where you update the system settings).
Chat emails sent to clients via zoho email address (not branded / my domain)
Chat email transcript template is ugly.

Allows customer engagement which helps with the selling process as well as building customer relationships.

Chats sometimes come in without notification which may result in failure to respond to some chats.

Good tracking visitor activity and very complete set of tools to configure the chat.

A bit complicated UX when you have to setup advanced functionality

You can integrate this tool into your website to always help your customers real-time whenever they need you.

Sometimes the code that is shown for the integrations does not work as expected and you must contact provider's technical support so they can fix it an provide a new one for you.

Like that it integrates seamlessly with CRMq

I would like to do automations, I believe this can do it but need to set it up and test more - no easy flow to onboard a new user into creating autmations

I recently started using this application and it turned out to be wonderful. Compared with another, I feel much more dynamic and better way to interact with the visitor. Try it, you will not regret it.

We should have a general control panel to be able to administer all these magnificent zoho applications. All from a single dashboard.

I like to know who is returning to my website and where they spend most of their time. Additional I can offer help.

I would like this software to be bundle in a package to improve costs. I do not know how to explain a way of more automated process but then it would be like a robot.

The tool is easy to customize with different timer parameters and settings to best track the visitors on your site. Lead scoring is easy to setup and track.

The ZOHO products are harder to connect than is necessary. When setting everything up, you'll want a good road map from the beginning because it can become very tedious to make changes to your system once everything is in motion.

It is excellent for a very complete detail of the visitors. Know their origin, the time they dedicate to the site, great. By offering help you realize that you can improve your website content according to the visitors needs.

I think that the least I can like is that time is not enough to take advantage of all the features that this software have.