Qualaroo Reviews

I discovered more user persona using Qualaroo which I never thought of. It is an elite marketing tool for gathering clients feedback really fast.

The tool has helped us instantly set up survey campaigns on our mobile apps and website to collect feedback from users. It has helped us assess both channels' performance, find UX issues, and optimize them. The sentiment analysis feature makes it easy to dig through the survey responses so we can act on feedback quickly.

Qualaroo is a great tool for data collection. You can collect feedback in multiple ways from website visitors and customers. If you are looking for an advanced survey tool, this is your best bet.

The fact that my team can apply branching and skip logic to make surveys more relevant and contextual is remarkable. We can now set different triggers for our surveys and target specific website visitors.

My overall experience was very positive since the tool performed exceptionally and fetched better results than expected.

We were experimenting with our website's performance on desktop and mobile. Qualoroo’s popup surveys called Nudge proved to be the perfect tool for A/B testing. The on-site surveys captured user feedback on two alternative versions, and we were able to determine which platform is bringing more traffic.

We wanted to reduce the bounce rate from our website pages, such as articles and product pages. We deployed pop-up surveys on these pages, asking people what was missing or what they would like changed. The feedback was helpful, and we also didn’t have any problem sharing the feedback throughout the company, thanks to many integrations.

I choose Qualaroo to test our app’s performance by targeting different user groups at different times to roll out frequent updates and fixes. We wanted to address and resolve all the major issues before the final app launch. We launched popup surveys at various stages based on user behavior. The tool helped us get user feedback most efficiently, and we learned unique ways our app can be helpful and run smoothly.

In a text-based survey, respondents are allowed to answer questions in their own words, which is sometimes easy to understand, sometimes not. This AI-powered sentiment analysis feature automatically calculates the sentiments behind the phrases used by the customers as a part of survey responses to understand their positive and negative feelings.

Surprisingly, the tool was not difficult to work with. It was easy to set it up on our website and as soon as we did it, we were able to collect feedback right away. Sentiment analysis was a great help to understand the overall sentiment of customers and the level of satisfaction we are providing.

I've used the NPS score and CRO solution to improve my ecommerce clients' revenue and get quality insights which I wasn't able to get using other tools like Hotjar. The interface us oretty straight forward and really easy to set-up, so I was able to configure it in a morning.

I went for Qualaroo because we needed to target a very specific set of our product’s users. Our new product was proving to be quite polarizing, with some users loving it and some unable to figure out the new features.

We needed to know this group’s pain points. So, we targeted the popup questions based on user behaviour to ask them what we should do to address their concerns. We identified the solution as including hover-popups to explain the functions of the new icons, as well as a link at the top to our help section.

We ran a survey that provided valuable insights into our customer journey - allowing us to make small tweaks on our homepage that resulted in a 35% uplift in conversions on a test.

We liked using the pop-up Nugde surveys to collect customer feedback in real-time and start working on resolving the issues. Because we are a startup, verbatim feedback means a lot, and advanced reporting with the Sentiment Analyses was a big help in procuring actionable insights.

Installing parts always gives me a headache but it was different with Qualaroo. Its a simple tool that is easy to install and setup. It was easy to create surveys as well with many templates and different question types. I also appreciate tool support 21 languages.

Had an amazing time using the tool. It has a huge question library and survey templates which made it easy for us to create and deploy surveys in real time.

For the last few months, our online sales were receding, and we could not figure out why. By incorporating the popup surveys, we could pinpoint that the customers face difficulties in the navigation and checkout process, which made them abandon the website before completing the purchase. We rectified the processes and improved our website to offer a better experience to our customers.

Haven't had first hand experience with the software yet, but my interactions with their customer service team has been most enjoyable! A friendly, informative, and helpful team that seems to truly believe in their product and care about their customers.