Payment Depot Reviews

Pros

the rates were ok at best but the support is there. Its nice to get a hold of someone right away when you need it and they use the authorize.net gateway which is good.

Cons

its horrible that you have to work with multiple portals when dealing with charges and chargebacks. No notifications of charge backs were even given to us and on top of that the rates were higher than paypal and other companies.

Pros

While I don't necessarily use Payment Depot software exclusively, their implementation of the Clover device works nicely.

Cons

I wish that there was a more open and direct API to work with different systems. My POS software through Microsoft RMS does not communicate directly with the device which means I have to manually type in the total for every credit/debit transaction.

Pros

Significant cost savings from their clear approach to interchange billing + an annual fee.

Cons

Amex setup not supported for our industry unless we go directly to Amex, and the rates are horrible direct with Amex. You take some risk on buying terminals out right, but in reality you're savings so much compared to any of the major re-sellers you can buy a few a year. PCI compliance testing for some locations is very odd and needs to be re-certified every 90 days, significant hassle to PCI compliance, again only for some locations.

Pros

The cost savings initially attracted me to Payment Depot, however, they have been so easy to work with and had superb customer service. They have eve helped guide me in switching over to a new POS system. I couldn't recommend them more!

Cons

I only wish I could easily directly process online with pd.

Pros

We love the pricing, customer service brings options and we can integrate with just about anything by using their included gateway partners.

Cons

Nothing... works great. We saved almost 3% in fees when I switched to payment depot. The other guys were taking our lunch with upcharges and hidden fees.

Pros

It uses authorize.net and the rates are comparable.

Cons

You have to go to multiple sites to get information on chargebacks.

Pros

Confidence that I am definitely getting the best rate for my merchant credit card acceptance.

Cons

They made one pretty big mistake, but the rectification was quick and complete. We just had some extra money in our bank for a couple of weeks. No Problem!

Pros

Easy to use, straight forward, good customer support

Cons

I wish we could bill through 2 computer terminals without having to pay for 2 separate processing machines and accounts

Pros

Overall this was one of the best processors I've ever used. They even refunded my entire year even though I switched a month after my contract started.

Cons

But when it came to actually getting help from them it was so tough to talk to someone. I was always passed along and never seemed to really get great answers from them.

Pros

Payment depot had fair upfront fees. Good online reporting via Clover website as well.

Cons

I wish there was a better way to process online payments

Pros

Very reasonable pricing, fast payments. No hidden charges or fees.

Cons

Could not integrate with my program so I had to find a different company

Pros

I like the fact that there is a small but sufficient team dedicated to making sure you have great customer service. Everyone is fast and friendly. They always follow up when in an inquiry is made.

Cons

The way the payments batch out is strange. Some are delayed 2 days and some are next day. Makes keeping track of deposits a litttle cumbersome.

Pros

Competitive rates
Ease of Use
Customer Support
Bug free

Cons

Annual Fee
Initial hardware cost and setup

Pros

Easy to use. Never had a problem. Customer service is friendly and always resolved problems right away.

Cons

Did not come with a pin extension for the customer.

Pros

VERY LOW RATES NO ADDED PERCENTAGES JUST A SUBSCRIPTION AND A FLAT RATE PER SWIPE CHARGE

Cons

Customer support is lacking big time. Only open 9 - 5 mon - fri

Pros

Payment Depot makes signup and processing easy with the best pricing and support.

Cons

Not much, perhaps online access to PD statements.

Pros

Saves Money over other payment processors

Cons

Hard to figure out the root cause of transactions not going through.

Pros

Simple set up, works well and has a fair cost compared to others

Cons

Nothing. I have had no issues with the service

Pros

Easy to work with
Excellent price
Friendly customer service who can answer questions

Cons

I don't have any complaints. Easy to use software.

Pros

Vendor services are generally a thorn in the side of business owners. Hidden fees, dishonest price quotes that don't reflect your final bill, the list goes on. I have been very pleasantly surprised with Payment Depot. They are one of the good ones in a field or predators.

Cons

I haven't had any problems with the service that customer service hasn't correctly almost immediately and happily. That said, I don't have any complaints.

Pros

No Monthly Fees.

Cons

None.

Pros

No surprise fees. Less than 1/2 the cost of my previous processor and statements that are more clear. Daily deposits match the settlement amount.

Cons

The receipts that print out are longer than necessary.

Pros

I like how fast the cards process. We get the cheapest rates available.

Cons

No cons as of now I wish there was a iPhone app I could view live transactions as they happen

Pros

Ease of use - its very functional and relatively easy to understand.

Cons

(I know its about security) but in my situation I have to sign in too often in a day.

Pros

It is slightly less expensive than what I was paying previously, but the negotiated rates for credit cards must be a higher percentage than my previous merchant service provider. I expected to be saving more than I am.

Cons

The rates for the card processing is higher than my previous provider.