Click2Coach Reviews

Click2Coach

Workforce optimization software for contact centers

4.3/5 (2 reviews)
John P.

Click2Coach review

Reviewed on 2014/11/18
Review Source: SoftwareAdvice

Pros

The ease of use, the use voice of the customer data to find out what is trending now, and being able to use that data to make intelligent decisions.

Cons

It does not increase operational efficiency with multi-dimensional analytics to take agent performance to a whole new level.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Perry K.

Fantastic relationship with Envision and this product for many years!

Reviewed on 2014/09/30
Review Source: SoftwareAdvice

Pros

I like the user-friendly functionality, the agent interface, and Envision's support team.

Cons

We waited a little longer than expected for a "Find the Agent" functionality, but we have it now and it works great.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10