Clover Reviews
Overall rating
Filter by
Company size
Time used
513 Reviews
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Use in my small businees
Reviewed on 2018/08/06
Clover has been an excellent option for taking payments in my stores.
Clover has been an excellent option for taking payments in my stores.
Pros
My coffee shop uses clover devices as our POS system. The software is convenient and easy to place in a store. It features many apps that make it applicable to nearly any market. They also have many accessories- the main one we use are the receipt printers (small and regular size), the handheld tablet, and the customer interface screen.
Cons
Over time the clover tablets do slow down. We frequently reboot them to rev up the speed.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Almost Great...
Reviewed on 2020/05/10
My overall experience with clover has spanned from the creation of menus and items with sub menus...
My overall experience with clover has spanned from the creation of menus and items with sub menus and add ons for each item, as well as specials for days of the week as well as happy hour times to daily usage for pos transactions. Overall I have been very happy with everything, other than the need to set up account through bank, as I mentioned before.
Pros
I love how easy it is to use clover for grab and go, sit down service, or retail services. It is the only pos system I know of that is easy to use for one or all three of the above type of service. With one pos you can easily switch apps and have optimized layout and design for each of the above, while keeping the same items and menus/submenus.
Cons
I dislike that it has to be used through your bank. It makes it really hard for management to have the ability to access customer support and full features, since most owners dont want their employees, even management, to have access to full banking info.
Alternatives Considered
Aloha EPOSReasons for Choosing Clover
Better overall bundles and all inclusive services made clover a sole replacement for multiple previous softwares.Switched From
Square for RestaurantsReasons for Switching to Clover
Again it allowed for the use of only one company/software versus having to use multiple items for different needs such as pos transactions, inventory, scheduling etc.- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad Service
Reviewed on 2024/09/13
Pros
Easy to use and install, but be carefull when you close out your account
Cons
I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best restaurant POS system that can be fully customized
Reviewed on 2024/07/11
Honestly the best POS system I have used and I have used many in different establishments within...
Honestly the best POS system I have used and I have used many in different establishments within hospitality. Clover has been the most reliable and consistent, and not to mention the most versatile and customizable. Oh and the POS machines look aesthetically pleasing too!
Pros
Incredibly easy to navigate and simple interface. Love how Clover has the ability to do everything as a restaurant POS including placing orders, taking payments, integrating a reservation/waitlist option, and even a camera option, which allows for digital QR codes/gift cards to be purchased or applied as payments towards order.
Cons
In my 2+ years of using Clover, I haven't identified any cons. The only minor issue I have noticed it connectivity issues on occasion but that is expected with POS systems and also may not be specifically related to Clover.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We needed an upgrade from QBM.
Reviewed on 2023/11/20
We love the web-based back office. Checking sales from my phone and being able to check orders in...
We love the web-based back office. Checking sales from my phone and being able to check orders in real-time has been the best management tool.
Pros
Plug and pay. Clover really is, "plug and pay" we were able to start using it as soon as the machines arrived. We also were able to get a replacement register drawer quickly when one just stopped working.
Cons
Our menu was not completely programmed when the machines were sent this was a bit of a hassle. After some back and forth we were somewhat satisfied with the items programmed and we could take it from there.
Reasons for Choosing Clover
QBM or Quality Business Machines was a failing software that was not integrated with any credit card solution or processor. We were not able to read the reports or manage our cash flow.Reasons for Switching to Clover
Clover was recommended by First Data our credit card processor.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
The crash of Clover
Reviewed on 2024/02/07
I’m a month pass our warranty and because of their crash I end up having to pay over $300 to...
I’m a month pass our warranty and because of their crash I end up having to pay over $300 to replace a piece of equipment
Pros
A piece of equipment failed because of their crash and unable to use the system basically out of business until it is fixed and I had to pay for it. It’s been over a week already looks like another week.
Cons
Very unreliable I had a business you better have a back up system like Square and an iPad and a cash register
Alternatives Considered
Square PaymentsReasons for Choosing Clover
Old equipment outdated, poor customer serviceReasons for Switching to Clover
Good things very disappointed in this crash makes it unreliable- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Needed a new Payment Processor and they killed it
Reviewed on 2020/02/18
Customer service has been great to work with. The integration with my website was beyond simple...
Customer service has been great to work with. The integration with my website was beyond simple which is what I need running a 2 person business.
Pros
The ease of which I was able to set up an account for my business and integrated it into my website was astonishing. Most people think of clover as a POS system but I primarily use it on the back side of my website and needed the option for a mobile POS. They have it both.
Cons
The cost of equipment that is needed to use this software as a POS is a bit daunting. There are different levels of equipment, but they are all a little pricey.
Alternatives Considered
Square PaymentsReasons for Choosing Clover
The need for payments to run through my website and at my new storefront without having multiple processors.Switched From
PayPal Commerce Platform- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Clover: Not as reliable as before the switch.
Reviewed on 2023/09/19
They've nearly put us out of business due to the migration from payeezy to clover. The most...
They've nearly put us out of business due to the migration from payeezy to clover. The most frustrating part was the fact that the representatives from clover acted like it's just par for the course and that we should just accept it.
Pros
Our bank migrated from Payeezy to Clover. The migration was easy and was done without our input.
Cons
Our bank migrated from Payeezy to Clover. The migration did not migrate all of the previously existing credit cards into the clover account causing over half of our recurring payments to fail the next month.
Reasons for Choosing Clover
Our bank said they preferred to do business with Clover over Payeezy.Reasons for Switching to Clover
It was supposedly compatible with the payeezy interface without switching software.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
AWFUL FOR SMALL BUSINESS
Reviewed on 2024/05/04
It was terrible from day one.They got my bank account information wrong.Then they got my address...
It was terrible from day one.They got my bank account information wrong.Then they got my address wrong.Every time I spoke to a different person.I was quoted to hit the feet when I finally decided to go and sign up with them.I thought everything was gonna be OK.And so far over the past 2 months.New hidden FEES that popped up and evidently.They can do this whenever they want to.
As a small business that sometimes does not even process credit cards every month they charge you monthly minimums.They don't tell you about.They say they'll take care of it.No one ever calls you back.Nobody emails you back.Do not use the business people I know haven't charged?His cancelation fees.This is the absolute worst processing service out ther
Pros
So far nothing.
It is a nightmare in every way.
Cons
LIARS. SCAMMERS WITH HIDDEN FEES.
FEES ADDED AFTER SIGNING UP.
TERRIBLE CUSTOMER SERVICE.
NEVER USE!!
- Industry: Wireless
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2024/09/16
My experience has been awesome with clover. This site also has a store award system very neat.
My experience has been awesome with clover. This site also has a store award system very neat.
Pros
It can be found on all platforms. You will find a lot of small business use clover.
Cons
sometimes a receipt did not populate, when requested.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use Clover if you own a salon/spa/massage business ! Absolutely awful
Reviewed on 2023/12/19
I can not believe the absolute horrible customer service. No call backs, no answers, no help what...
I can not believe the absolute horrible customer service. No call backs, no answers, no help what so ever! I can't use the program in the most critical time of business. (right before Christmas) I am just blown away at how awful and time consuming this has become. It is literally slowly destroying my business.
Pros
When we first contacted clover we had two specialists. Both of which helped set everything up in a super easy process.
Cons
After about 4 months, both of the people that we had contact with either left, or were fired. We have not received any help from customer service since.
Reasons for Choosing Clover
Credit Card Processing fees were way too high. We needed a program that would allow us to bump those fees on to the consumer.Switched From
MassageBookReasons for Switching to Clover
We liked the way the program and system looked on paper. Not having any idea that we were going to fall in to so many issues. Credit card fees are not being applied, gift card application is not working, website integration is awful, and no help from anyone to resolve these issues.- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Clover is fraud
Reviewed on 2024/08/13
it is a total disaster, double charge came, and support saying no, you were charged just once
it is a total disaster, double charge came, and support saying no, you were charged just once
Pros
it is a fraud, with mistakes of double charges, which you spend hours to fix, talking to absolutely unprofessional support
Cons
everything, support is awful, and you spend precious time being transferred from one person to another with no help
Alternatives Considered
Square Point of SaleReasons for Choosing Clover
i thought i made a right decision, but i regret it dearly, as clover's support is the worst, i cannot get back as they tie you to purchased equipment, which you cannot return (square allows return)Switched From
Square PaymentsReasons for Switching to Clover
i was lied to, representative who since he sold me equipment doesn't pick up the phone- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to Use and Competitive Rates
Reviewed on 2019/12/03
Overall, the product is simple enough to use that I am not worried about any of our contracted...
Overall, the product is simple enough to use that I am not worried about any of our contracted therapists messing up the process and avoiding taking payments.
Pros
What I like most about Clover is that it can be downloaded on any smart device as app and has an easy to use card chip reader. Our agency wanted a chip reader for extra customer security and Clover offered that option.
Cons
I like least about the software is that is does not capture customer information as simple as their first and last name, but simply has a text box for a description. Our agency uses the device for customer copays for therapy appointments and in the text box I am forced to put the customers last name in order to reconcile payments later.
Alternatives Considered
Square PaymentsReasons for Switching to Clover
The start up costs and credit card processing fees were lower.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Clover is Cumbersome and You Need Third Party Paid Apps to do Basic Functionality
Reviewed on 2021/07/27
Want to have a seamless point of sale software and this was not it. The approval process was...
Want to have a seamless point of sale software and this was not it. The approval process was difficult and extensive just to find out they are out of stock of their hardware so I am charged the manual entry rate versus the keyed in rate even thought they are out of stock of Clover Go until and undetermined time.
Pros
I like the Clover Gos swipe and cost per transaction option but it is out of stock for months. I like the dashboard.
Cons
Wanted to import products from another system and tried to match the template provided by Clover to import and never got it in. Plus size of file is limited to 10MB which for the effort I could have keyed in the few items quickly to get to the file limit size. Customer support was painful to interact with and not helpful.
Alternatives Considered
StripeSwitched From
Square Point of SaleReasons for Switching to Clover
because of the swiping capability which does not exist on Stripe- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
No support, at all.
Reviewed on 2021/03/13
Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call...
Terrible. 25% of the time iy works great....but the 75% it runs terribly. And if I choose to call them about a problem, I will be on the phone for a hour or longer, every time!
Pros
It looks modern, but it doesn't function like they said it will.
Cons
Deleting whole orders. Combining tables without approval. Running credit cards for the whole order, it chooses to run for half or some random total...but not what it says! Beyond frustrated with this pos.
Alternatives Considered
Aloha EPOSReasons for Switching to Clover
Salesman. He was great to sell us, but nothing after. He should have more information and intelligence about this product.- Industry: Retail
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Clover not a choice for retail, very misrepresented and pricey
Reviewed on 2016/09/22
Pros
There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.
Cons
This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT BUY A CLOVER DEVICE UNTIL YOU READ THIS REVIEW.
Reviewed on 2020/06/19
Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the...
Everyone passes the buck. When you call Clover they tell you to call the app maker. You call the app maker and they tell you to call Clover. If you call your bank that you bought the system from, they tell you to call Clover. Everyone is "sorry" but no one can fix the issue or can offer an alternative.
Pros
There is nothing I like about my Clover device other than the price labels it can print for my products, BUT, that is an additional app you have to pay for and an additional piece of equipment you have to buy, which the rep told me was all included. I have to pay a monthly fee to be able to print price tags, he said that was also included.
Cons
1)Don't get too excited about all the apps they offer! They all cost money (if you want the version that actually does more than the basics) and NONE OF THE THIRD PARTY APPS WORK WITH EACH OTHER!!! So, you may download the rewards app and an invoicing app. Because they don't work together, the customer will never get credit for any of their rewards, etc.. 2) Technical support always says they will call you back but they NEVER do 3)Your system comes with minimal capabilities. Think of it as a calculator that can process payments. 4) Sometimes it keeps accurate inventory counts, sometimes it doesn't. 5) When entering inventory, it frequently saves an item twice. You may enter an item with a quantity of 6. Clover enters the item twice, now you have the item at 12!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Clover Pos
Reviewed on 2017/02/24
From the pos system itself, we are multistore, so that is added complications for the clover...
From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.
Pros
clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things
Cons
to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clover
Reviewed on 2022/12/28
Clover is great in the event that you will have steady business the entire year, wish to have stock...
Clover is great in the event that you will have steady business the entire year, wish to have stock control, and have a solid web association.Clover is ideal for restaurants, as well as any client-confronting organization (whether an eatery or other retail and so on) that has different workers because of its shift in the board. Clover is extraordinary when you are evaluating different limited-time offers and limits also, like cheerful hours at eateries. It is less suitable for an independent venture with not many workers, or sole ownership, which probably won't utilize every one of the additional elements Clover brings to the table.
Pros
Clover coordinates in its activity a stock control system that is refreshed in every exchange, this permits the client to certainly stand out in the renewal of stocks, consequently assisting with staying away from the stock misfortunes and permitting to quickly work out continuously the benefit and revolution of the item.Because of the security and effectiveness given by Clover we can deal with our installment payment system in a quicker and more robotized way, by utilizing their electronic gadgets we have fundamentally worked on the speed of our conveyances and the lift it produces to the consideration of potential customers.pe capabilities with most perusers.
Cons
The arrangement of the application could utilize some improvement.I feel like the application is somewhat aggravating to explore.Not outfitted towards bigger associations.Very few areas of customization.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great modern POS system for independent businesses
Reviewed on 2023/05/05
They installed and set up our Clover devices for us and ensured we understood how to use the...
They installed and set up our Clover devices for us and ensured we understood how to use the device. We rarely run into issues using our Clover systems, and the only issues are internet based and require us to simply check our network connectivity. We are very happy with Clover and would not consider switching.
Pros
Clover has a very clean and user-friendly design. It took some getting used to when implementing our Cafe POS system and the use of tabs, but it has become very simple after the initial learning curve. Our sports facility has an easy time selling skating time, skate rentals, and some small retail items using this device. It is easy to refund and add discounts as an admin, and easy to set user privileges. The reports are helpful for bookkeeping and understanding how many attendees we have for a skating session or the number of skate rentals sold.
Cons
Utilizing Clover with a cafe was tricky to navigate initially. The tab system was not the easiest to implement, but we have grown more used to it with time.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Could be incredible, but appears to be more geared toward restaurants instead of retail
Reviewed on 2022/06/17
It's been okay. When something goes wrong, there can be a lot of runaround from different techs....
It's been okay. When something goes wrong, there can be a lot of runaround from different techs. There is a support number that we have to contact for technical issues, a different one for banking issues, and a third for issues with certain settings within the system. It would be helpful if there was one tech support contact instead of three. The main tech support doesn't usually seem to be very knowledgeable, and have to reach out to a specialist to figure out how to help most of the time.
Pros
Clover itself wouldn't be much more than a payment processing system if it wasn't for the many apps that you can add to make it work for your business. The catch is, most of the add on apps cost a monthly fee. The option to have these apps make Clover incredibly customizable to fit exactly what you need for your store. Overall, we still saved money switching to Clover from our previous company.
Cons
The software seems to be geared more toward the restaurant industry. When we got it, we did so because it was supposed to be for all retail. We likely would not have gone this route if we had known what we do now, but we have made it work for a retail setting with the help of certain apps.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DON'T DO IT. Clover POS (Piece of Sh..)
Reviewed on 2023/02/16
Not good. The machine was always down and cost me a lot of business as a result of customers...
Not good. The machine was always down and cost me a lot of business as a result of customers having to wait for their cards to process. When I divorced them after less than a year and went with another company, First Data told me that I still had to pay for the overpriced POS equipment, which I thought was a rental, but it actually a lease. So, now I have to pay over $38 a month on a piece of crap that I don't even use. In addtion, to add insult to injury, I just recieved a letter stating they are going to take out another freakin fee for annual taxes on the property and a freakin handling fee for doing so! SMH. The annual property tax is based upon the value of the equipment and since it is over valued, so in my property tax!
Pros
It's small and handy is about the only thing good I can say about it.
Cons
Equipment technology is old and antiquated. Overrated and overpriced. My phone has 4 times the processing power of the POS device they sent me. Lacks sufficient memory and processing speed. Phone backup interfered with land line call in orders. Machine was always down. Clocked often during the processing of transactions which made customers wait and backed up check out lines. Processing fees, transaction fees, monthly maintenance fees, annual property fees and handling fees are all expensive.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
money hungry company
Reviewed on 2017/07/13
I purchased these clovers in full and was to have a one year warranty. but every time one didn't...
I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed
Pros
Quick use of device when it functions has been better in last 6 months 111111111111111111111111111
Cons
Half of inventory data moved out of category. ease of saving data without excel not possible. 111111
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very poor service and very confused company, no secure for your money.
Reviewed on 2024/04/04
Very frustrating experience, customer service department has no idea what to do, managers say...
Very frustrating experience, customer service department has no idea what to do, managers say things and never do it.
Pros
Nothing for comment, poor customer service no one is responding.
Cons
Nothing to say like them, it was nightmare with this company. Every day have to check bank statement make sure they deposit money and not stealing money.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great but has limitations
Reviewed on 2022/04/08
Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their...
Overall, it’s been really great. Whenever we have issues, clover is usually able to solve it. Their customer service has been wonderful; they take time to understand issues and make notes for their software engineers when there’s a bug.
Pros
Easy to use; intuitive layout.
The report overview can show sales by-the-hour which is helpful for planning.
The add-on apps have been working well; Menufy & the inventory audit are great.
The inventory audit add on also has a downloadable app which has significantly streamlined our inventory process.
Great customer service-they are able and willing to help fix any issues that come up.
Cons
The hardware can be glitchy. 2 examples: (1) the station will start clicking buttons randomly and sometimes this can only be stopped by restarting the machine. (2) the biometric finger print sign in will crash about 50% of the time when trying to add new employees.
The reports could be more customizable and the filters could be more detailed.
It would be nice if the whole thing was able to be customized to fit our unique needs, but for the price it works well enough.