Great Product, Great Price, Wonderful Customer Service
We were able to streamline both our application process as well as the 2 year grant cycle process so it is all in one platform from application through review and then any subsequent reporting requirements of our subgrantees.
I liked how the implementation specialist was willing to answer all of our questions and work with us on our incredibly complex process to make sure our end product met all of our needs.
There are a few features we wished it had, but we understand our application process is far more complex than most organizations.
Response from SurveyMonkey
Hi Michael, Thank you for taking the time to provide this review. It¿s great to hear that your experience with the implementation specialist was positive and that they were able to work with you to design a solution that fit your process. We would love to learn more about product features that would benefit your organization. If you¿d be willing to connect with us about this, please reach out to our customer success team at [email protected] Thank you and and we look forward to continuing our partnership.
We asked for a lot of customization and they delivered well.
Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily.
There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability.
Response from SurveyMonkey
Thank you for taking the time to share your feedback! It¿s great to hear that we could customize the solution to meet your requirements. We did want to follow-up on your comment regarding message automation. This is possible in both SurveyMonkey Apply and FluidReview Pro and Enterprise Packages. Here are some useful articles that identify how this functionality works and get you started:
- FluidReview: https://fluidreview.zendesk.com/hc/en-us/articles/223200748-How-to-Send-Emails-using-Triggers
- SM Apply: https://smapply.zendesk.com/hc/en-us/articles/115001422634-How-to-Send-an-Automated-Email
If this is something you would like to explore more with our team or if there are other improvements you would like to make, please reach out to our Customer Success Team at [email protected] and we will be happy to assist.
Thanks again for taking the time to provide this feedback!
GM - SurveyMonkey Apply
SurveyMonkey Apply (SMA, formerly FluidReview) has a Draconian refund policy: No refunds allowed!
There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.
The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).
Response from SurveyMonkey
Thank you for taking the time to provide this review. We would like to apologize that your experience has not met your expectations. We are always looking to improve and your feedback is critical to that.
We would like the opportunity to address the concerns you¿ve raised as there may be a misunderstanding on the some functionality. For example, organizational profile is country agnostic and can be configured to align with the United States, Canada and other countries. We have users from around the world, and they can submit their address in any format. We will reach out to you directly to discuss further.
We aim to ensure that all of our administrators feel supported and trained with the solution. We understand that learning a new software can be challenging and have built a comprehensive database of training videos and articles for our administrators. We also offer one on one training if you prefer this option.
Thank you again and we look forward to speaking with you.
overall this software is really nice to add to your tools to expand your busniess
our company started using this software as we started using another software platform. they work hand in had.
I havent found anything I dont like about this software because its a nice addition to business platforms for customers to be able to leave reviews
3 Month hiring push for 300 - No problem
Survey Monkey Apply helped us reach some pretty advantageous goals that we didn't think we'd hit. We had a really small team, very few resources, and were strapped for budget. This helped us stay organized and meet our goals while not breaking the bank.
I can't really think of anything I didn't like about it. Perhaps the login process could have been a bit more secure with 2-factor authentification.
quick and easy surveys
great software, great price
Overall, I really like this project (working with this software) and would recommend it if I have the opportunity
I used it when I was consulting for a school in order to manage the scholarship. This application was in the process of being used. I finished the implementation and used it ! It is so easy, fast and reliable
While I was not in the team for the begining of the implemenation, I've heard that they had some trouble for starter. But I haven't seen anything out of the ordinary (when moving from one platform to another, there is always trouble !)
Survey monkey review
I started using Survey Monkey to interact more with my customer base. I use it to create surveys to see what kind of products my customers would like to see me make, and it also helps me to determine what to sell my products for! I create a survey once every week or three, and I post it on social media where my customers can give me their input and help me better my business. I love how easy it is to create a survey and see the results. I'm very happy with this software.
Nothing, I love it very much, its a great way to get customers involved which makes them more interested in what you're doing.
I have used it several times. My most recent experience was collecting information for employees in regards to how they would like to to see the attendance policy demonstrated
Very easy to communicate and collect data for feedback. I have used several times when trying to get a quick response without manually entering the information
I can’t honestly say there is anything that i do not like. It would be one of the few system that i have not had any complaints about
Fantasy Scholarship Management
If I had a fantasy about the perfect scholarship management software, Apply is even better. I never imagined we could get so much in one package, and that's the "lite" version. The students were able to complete their applications online; the staff could see exactly what the status was of every application; and the review committee moved through their scoring tasks efficiently. All in one place. It was so logical, and we adapted to it so readily, that it seemed like it was just made for us. Love that!
The training and onboarding was awesome. What could have been intimidating learning new software was paced so well, with training videos I could re-watch and plenty of support in helping us get set up initially. Support continued through each stage of the scholarship cycle. The "lite" version of Apply was a perfect fit for our small scholarship program. The dashboard data told us how many students explored the site, even if they didn't submit applications. We never knew this before. We completely replaced our old manual processes with efficient, automated systems, saving hours and hours of staff administration time. The members of our review committee found it so intuitive to use, they were able to review materials and score applicants without help from our staff. Apply kept everything organized and accessible. And I was so impressed by the level of service from the Apply team. The decision to renew our subscription is a no-brainer.
I have no complaints regarding Apply. While the scholarship application form can be customized to a high degree, there are one or two fine points where we had to work around the limitations. But everything can be accomplished that we need. I know the price is more than reasonable for what we get, but it can be a hard sell to the board of trustees of a small nonprofit organization who would rather put the money toward scholarships. Because they don't all work with the software, they may not realize the huge advantages. I have to explain that it's our "mission-critical infrastructure investment."
From Paper to Portal
We have been processing paper applications since 1979 and we have finally gone from paper to portal in 2016! We collected bids from three companies and Apply was able to provide everything we were looking for and they were able to make suggestions on improving our current process through the online portal. While working with Maureen in getting a quote, she was very precise in knowing our needs and meeting them. Once we made our decision to use Apply I was introduced to Becky and she was very patient with me and worked at my pace when necessary. The online tutorials were very helpful and I appreciate that I can still go back and review them today as a refresher. We are launching our site in several different stages over a year time span so Becky was able to email me detailed notes for each process, which I have put into a reference notebook. I was apprehensive about ending the portal building stage with Becky, she was my rock, but every time I have had a question since then someone has responded to me very promptly either by email or phone call, when I have requested. It has taken some time to get used to the site but it has become user friendly as time goes by and I am able to tweak the system as I obtain feedback from our users. I was so excited when during our first launch I would just sit and watch the portal in amazement as students were completing their online documents. I have since limited myself to checking the portal during office hours only. I remain very excited about our upcoming launches within our new system.
This software is saving paper, time, and money. This new system can be accessed anywhere at anytime. After processing paper applications for 28 years it is a nice change.
We had a bug in the system that merged a couple of our applicants when creating a user upload and we really never figured out why.
Apply is a great fit for our needs. Our organization takes submissions for multiple grant applications with different branding and this site makes accommodations for this. I find that the site functions well and becomes easy to navigate over time. Thankfully, the onboarding process was smooth due to the patient vigilance and assistance of our onboarder. The preliminary training videos are also very helpful with getting acclimated to the site. I look forward to using Apply for many years to come!
I like that Apply is set up to be user-friendly and highly customizable. I feel like it is flexible and that the support team really tries to listen to feedback to make positive changes to the site. The site itself is modern and has many amazing features such as being able to "assume" the role of an applicant, which, for example, allows you to troubleshoot in a very effective way.
The learning curve is initially steep. I am well-versed in learning different types of software and various proprietary applications at my organization, but Apply is not precisely intuitive when you first start out learning the software. Furthermore, while there is often an easy solution to simple problems, getting to the solution often requires a more abstract problem-solving style to find the correct workaround for an issue. Over time, through the training videos, using the site, and the help of your onboarder, you learn the system and its features and it all starts to make sense.
Ease of use
Excellent. We transitioned this summer from fluid review to Survey Monkey. It was easy for the onboard specialist to fit all of our application process into Survey Monkey. Also we received training on the new system.
I like the ease of use. Applicants are really responding to our system. I am assuming they are finding the process easy and quick to use.
The best part of Survey Monkey is the tech support I receive. They do an excellent job of walking me through my problems and help me troubleshoot any issues that arrive.
I don't like that I have to send separate emails from several pages or I have not figured out how to send to all. For example: I needed to send 81 emails today. One page shows 50 and then I have to go to the next page.
Response from SurveyMonkey
Thank you for taking the time to provide this review. It¿s great to hear that you find the solution easy to use and that applicants are responding well to the system. Your comment about sending separate emails from several pages did catch my attention. I would love to connect with you to understand the emails you are sending in more detail and explore a solution to this pain point. I will follow-up via email. Thank you again for taking the time to provide feedback and we look forward to continuing our partnership.
Giving Kitchen loves SurveyMonkey Apply
As a nonprofit organization that offers emergency assistance to food service workers, we rely heavily on having a reliable application system to maintain all of our records and make the application process as simple as possible for our clients. SurveyMonkey Apply's platform is built to allow us to develop our applications from the ground up with a lot of flexibility for customizing each one. The fact that it connects to Salesforce, the CRM we currently use, is something we are really excited about as we contemplate the possibilities.
The customer service is easily the best thing about working with this software. Always accessible and very helpful. SMA offered free on-boarding support at the start of our term, and we receive an additional few hours each year - which are incredibly helpful for evaluating our applications for improvements on a regular basis.
There honestly isn't much to dislike about this software. If I had to pick something it would be an improved capability for language translations and support in that realm. SMA is not currently offered in many languages yet, and the transition for the ones available can be costly and time-consuming.
Software Successful for Music Program
We receive over 400 applications annually for our summer programs, which draw gifted young classical musicians from all over the world. Apply offers us an affordable, easy-to-manage solution for hosting our application, comprised of a written questionnaire and video submissions. While we utilize a breadth of features on the application side, our review side is much simpler - we do not use the rankings, scales, or comments - we've set up the system so the reviewers can view the application material, and that's it. We've used the software in the last five application cycles, and over the course of that time have seen regular improvements to both the backend and frontend interfaces. Apply even custom-built features for us; when they learned one of our reviewers needed to watch the videos on a mobile device, they customized the platform quickly so he could do so. They expanded the storage capacity, which enabled our applicants to complete the video submissions more efficiently. Overall, we're pleased to continue to use the software into the future.
Affordability, backend usability, regular improvements.
We do not use all of the functionality of the software on the review side, but this isn't really a con - we've been able to figure out a workaround every time.
So glad we went with Apply!
From the day I first met the Apply salesperson, I've been impressed with the professionalism and thoroughness of everyone on the team. Their product functions exactly as they claim, and they work closely with clients to customize each organization's platform. We use Apply for our grants and scholarship programs, and although there are similarities in our use of the platform, they were customized to best fit each time of award program. The help desk is responsive, the on-board team is accessible and explains how best to use the system that they create with your input. One of the great features of Apply is that we, the administrators, can go in and tweak the application, build reports and communicate with our applicants through the system. We've been through onboarding, one full year's cycle of scholarships and grant making, as well as an annual review and subsequent tweaks, and we're in the midst of our second round, and we couldn't be more pleased.
Professionalism of staff, ease of use, ability to change our platform ourselves as needed, and the ability to build reports on any piece of data that we collect from our applicants. We even have happy reviewers use the system.
Arts Granting use of Apply
We have found that Applyhas streamlined the intake process for out 14+ grant programs that run annually and get 40 - 200 applications. The majority of our applicants like that our grant programs are now online and that they no longer have to submit paper applications in person to us at the office on deadline day. The customer support has been great and personable.
We find that building forms that are unique to each grant program is very easy and customizable. We used to have a contracted graphic designer make all the edits to our PDF grant forms. Now we can make edits ourselves, and quickly. It's very easy for applicants to use. We can download applications right after the deadline and quickly and easily know how many submissions we have and from who. The drag and drop form builder is very user friendly. The new Awards site works very well for us to manage our 14+ grant programs.
Getting the Good Work Done
If it were possible to give more than five stars for customer service, we would. We have had a positive experience with Apply from the start of our build more than two years ago through daily use by our staff, funders, and non-profit clients.
Very intuitive, internally flexible (that is, there are typically multiple ways to access a command or list), built with the user in mind, very robust in terms of crunch times and multiple access
Sometimes I deal with people who like a simple picture and are easily confused by different routes to the same goal, or too many alternatives. Easily dealt with by giving them a specific path to follow, but it took me a while to figure out that occasionally the system can look complex (when it really is just flexible).
Master's Program Online Application Made Easy
Albany Law School was in a time crunch to get our Master's in Legal Studies application up and online. We gave Apply a tight deadline and they were able to accomplish the task quickly and professionally. The representatives we worked with were knowledgeable about how the product worked and helpful about best practices. We felt confident from day one that we would have a quality application process that would make both us, the reviewer, and the applicant happy. Any time we had questions or wanted to make an adjustment our Onboarding Specialist was quick to respond, often coming up with solutions that were better than we expected.
I like how easily customizable it is. We already had an idea of how we wanted things to look and Apply was able to deliver the application questions in the format we wanted. I also really like the automatic emails that can be triggered on an action. That makes communicating with applicants simple. I also appreciate the ability to "assume the role" which makes it easy to understand what the applicant is seeing.
The only thing that I wish it had was a communication log. However, because emails are automatic, we feel confident that the applicant has received the information we have sent.
Highly recommend Apply
As a part of my role at Teach For America, I manage two teaching awards where we had looked for an online platform to manage our applications. My immediate team had used Apply last year, but only with one of the teaching awards. This year I had joined the team as a new staff member, and we were looking not only to add another application platform for the second teaching award, but we also wanted to build out a separate nomination platform. I am new to Apply and struggle overall with technology, especially navigating platforms.
My team and I were lucky to work with Christian updating our existing teaching award application platform, building out a new platform, and creating a new nomination site. We initially worked with Mike and then Christian was assigned to us in the middle of our planning conversations. He quickly learned our context and figured out our needs in a short amount of time. It was rightfully challenging to figure out what was happening, but Christian did so with a lot of patience. We also needed to launch everything on a VERY tight timeline. We first spoke with Christian at the end of September and needed both new sites ready by November 2nd. Christian owned getting us organized by scheduling calls with us, checking in to follow up, and was able to meet our tight timeline. When we have talked with him, he is patient to talk with us, dedicated to getting answers to our questions, and resolving our needs/concerns. He has also been overall responsive to our emails. He was honest when the Apply site cannot be changed to meet some of our unique preferences, but brainstormed ways we could get around some of the hurdles. We have been happy with the Apply site and the customer service that has been provided. I highly recommend Apply and their services!!
We have been using this product to award safety grants. We have had two cycles so far.
It's fairly intuitive from the admin side. I like how easy it is to make changes to the homepage and link to resources. I like being able to set up automatic trigger emails. Very happy there is a new version (SurveyMonkey Apply) coming out next month!! Watched the demo yesterday and it will certainly address many current issues.
The reporting capabilities do not produce anything my superiors would like to see on a regular basis which causes a ton of manual work on my part. Also the users get frustrated with not being able to easily understand the flow of what they are to do.
Apply software exceeded expectations
Our organization successfully replaced its application tracking system with Apply in 2015. The first year we worked closely with the Apply onboarding team to build a program that allowed us to manage over 140 individual scholarships and approximately two thousand applications. The many options and features of Apply have allowed us to build a system that is easy for the applicants, as well as, the reviewers to navigate, while allowing us to successfully manage the processes. The onboarding and support staffs respond timely to questions and continues to assist us in customizing the system to meet our highly-individualized requirements.
Robust and flexible
Support from Apply staff
Ease of use
Ability to customize
Standard reporting - less standard reports that expected. Would like to be able to create more reports within the system that are suitable for distribution. Most reports must be edited outside of Apply for presentation purposes.
Ordering of reports - would like to be able to dictate how reports are ordered. Currently ordered by date of creation.
Improved our process tremendously
We've been with Apply for two annual application cycles and are about to begin our third. We can't say enough positive things about the tool and it's capabilities. Applying, reviewing and scoring applications, and accomplishing administrative tasks (emailing applicants) on the back end is more improved and seamless than we could have hoped when we first switched to Apply from an in-house application tool. I would recommend Apply to anyone reviewing applications, whether it be a small, medium, or large organization.
Apply streamlined my processes!
This is my second year to use Apply and I am very excited to continue to use this product. Last year, Apply helped me manage all of the paper that comes during an application cycle. I was able to view online who has completed what sections, email reminders about deadlines, and download complete applications. This year I plan to bring my current students online, and my onboarder this year worked with me to help set this up as I had envisioned, which makes me even more excited about Apply. Carmelita listened and asked the right questions to make sure we setting this up the best way and utilizing all the system could offer. Also, I want to note that the day to day support is great as well. They generally respond within the hour to any problems.
The ease of use.
There are a few things that I would like to be able to do and I am not able to. Not a huge deal.