SurveyMonkey Apply Reviews

Lots of options and great ways to gather data.

Options include a great deal of price and a lack of function for tailoring to needs.

This software is adaptable for our purposes. We were processing grant applications using paper before, and this software was able to covert that same application to an online process for the applicant.

Features that we would like to see are automations prompting administrators when applications have been idle for a time period that we set and reports that can be generated using all fields of data we collect.

I like that there are a lot of automation options and customization features available on the platform. Although we did not integrate it with our website, it was easy to make the portal look like it was part of our online presence.

because there are so many different options, the program requires a person who is fully trained to manage it. For someone who manages it on and off, it is too hard to remember how to change, add or remove features or stages. The reporting feature is a bit confusing.

It was really easy to create and manage surveys. The platform also helps in the questions and data management creation phase.

The software could add extra features for the analysis of the survey data. More metrics and charts and methods of data visualization would be needed.

I love his free version and paid version, like a student and employes who needs make surveys every month i've tried many apps, webs, and software and i totally rather this , it's easy to use and intuitive

Sometimes the template are not necesary, so that should be optional

I love how many options for different kinds of questions are easily added to surveys

Only 40 responses are able to come per survey

The ease of use and various customizations avaialable for creating the surveys

A little too much to invest in the start but totally worth it. I havent had any bad experience yet.

SurveyMonkey Apply streamlines the application process for our applicants, ensuring user-friendliness. It proves to be highly beneficial and convenient to use.

I can't really think of anything. They have good 2FA security feature that is taking time.

The system is easy to use for what we need it for

it took a while for my account to activate on free trial

There's really nothing we liked about SMA because we never got as far as being able to use the software for our grants program. During the implementation process, it became clear that there are several significant flaws in the structure of SMA. As an example, SMA/FluidReview was developed for the Canadian market. As such, the organization information form (which cannot be changed) asks for CITY and PROVINCE. There are no fields for the US market such as STATE and ZIP CODE. Yes, you can add custom fields for STATE and ZIP CODE; however, these fields will appear at the end of the form away from the rest of the address information. And adding custom fields does not remove the PROVINCE field. The implementation person we worked with suggested that we ask for a US-style address on our grant application form, thus duplicating data entry. Using work-around solutions (kludges) was the order of the day. As another example, formatting for the budget form that was created for us was chaotic and confusing. Some number fields had one decimal place, others none (and not the two decimal places we were expecting). Some fields had a US dollar symbol; others did not. Again, we were told that SMA/FluidReview was developed with French formatting conventions in mind. Early on we did not see any way SMA would produce an elegant, easy to navigate solution designed for use in the US. It was at this point that we encountered the aforementioned refund policy.

The implementation process did not go smoothly for us. We were asked questions about our current grants program, which is rather simple: we use one web form hosted by Formstack. The implementation person intended to simply replicate our current grants program. This made no sense to me. We were never given the opportunity to understand what features SMA could bring to our grants process. I'm not sure how this type of implementation process would work for a foundation that is just getting started or is using an informal paper-based process. These implementation questions would be overwhelming. The biggest problem with SMA (and other similar grants software packages) is the amount of time and training expected of an administrator. These grants software packages expect that there will be one person within a foundation whose responsibility it is to administer the software. During the implementation process, it became very clear that SMA expects that administrators would devote significant time to not only training but also administrative duties. Sadly, there is no structured training program, no technical manual. So, training would be catch-as-catch can (a video here, an article there). Without someone on the foundation payroll who has a high degree of technology knowledge, SMA would be a very tough go for small foundations with few to no staff. Before you commit to SMA/FluidReview, make sure you have an administrator with a high degree of technological knowledge (and patience).

The ability to automate and systematize the majority of our administrative tasks is really valuable for our institution. Implementation of SurveyMonkey Apply was a pleasure to work with.

I wish there were more options in terms of customer service in the Caribbean. A live chat feature for queries would be really helpful because I find that serious issues might occasionally take days to resolve owing to the time difference.

As I previously mentioned I love that a holistic view is given. It is clean and concise and meets all needs that I want in the product.

I can't think of anything I dislike. Other similar products don't compare.

Dynamic nature of judges and rounds. We have a competition with many, many rounds and hundreds of judges. No other software could manage it this easily.

There is no messaging automation. This is a burdensome tasks to manually send out messages after round completion. In addition, there is no drip capability.

The drag and drop builder feature is very helpful when creating a new application. The reports can be exported for additional needs and users are able to the count of open and completed requests at all times.

I work for a non-profit that has very specific reporting needs and the support I received when I asked about customizing questions and reporting data was a bit discouraging. I decided to go with another company that already knew what I needed and had prior experience with using existing templates to save me time.

Super easy to create lots of different kinds of survey - the option to create routes through the survey depending on participant answers was intuitive and very helpful

Some more design features could improve it - more colour schemes would make it look more professional

Survey Monkey Apply helped us reach some pretty advantageous goals that we didn't think we'd hit. We had a really small team, very few resources, and were strapped for budget. This helped us stay organized and meet our goals while not breaking the bank.

I can't really think of anything I didn't like about it. Perhaps the login process could have been a bit more secure with 2-factor authentification.