Pingboard Reviews

Pingboard is easy for end-users and admins alike, integrates with GSuite and auto-syncs, and allows everyone in our org to connect our schedules and statuses. Pingboard support is genuine, quick to reply, and very helpful.

Inviting new employees is sometimes accidentally forgotten when a new admin uses the software. Adding a new employee vs generating the invite can be easily mistaken. Timezone issues have confused one or two of our users but Pingboard support quickly resolved this for us.

The Pingboard software is very easy to use. We utilize for company communication, so that people are aware when teammate our on vacation, out sick, or on a business trip. The integrations are very helpful as well. Our Out-of-Office calendar links directly to Google Calendar and Slack, which makes communication seamless. Their customer service is exceptional as well, as they always return my requests by the next business day, and are very flexible.

Overall, the features are somewhat limited. The Out-of-Office reporting gives you a breakdown the PTO/Sick Days taken, but it would be nice to export into an .xls or .csv file that depicted the actual dates, and not just the number of days taken. We also run into issues with offices in different time zones. The Slack integration does not seem to be sophisticated enough to differentiate the different zones, so there is often confusion as to when people are actually out of office.

Easy to read org chart
Tracks OOO, WFH, PTO

The check in system shows the whole company directory, with photo. Huge security issue here
It would be nice if there was some sort of approval process when people submit PTO,WFH etc

I love using Pingboard to keep up with my fellow employees and it helps keep our schedules up to date. The Anniversary and Birthday notifications are great as well.

Haven't really found any cons to this app and have never had issues either.

I like that you can update your status and your team can see where you are. I like that you can see everyone's info like their title, where they are located. Makes it easy for Recruiting to use this app.

I wish you could find our own status easily to either update or cancel, you have to go search for it.

Pingboard is really helpful for me, as an account specialist i need to send emails constantly to my coworkers when i need their help with a client, usually on my system i show the name of the person that can help me but not the contact information, thats when Pingboard comes handy and i can access to numbers and email address from the person i need to talk with.

I wish it had a way to chat directly with the people on it.

The software is very user friendly and intuitive. It is great for finding out who is out of the office and the reasons (vacation, travel). As a project manager is very helpful when managing resources from cross-functional teams, as the functional managers do not always communicate approved vacation. This tools allows for complete visibility.

The only thing I found difficult in the beginning is reporting one's status. If you need to report out of office, one needs to go to the out of office section and then it will allow you to provide new status.

- Intuitive workflows
- Slack integration for OOO info
- Democratization of company information

- Needs better mobile experience
- Not great for bigger companies as the software is in the mantra of "employees tells employers their intention (e.g. in regards to time off)", not the other way around

Pingboard does a great job with including enough features to make it helpful for specific use cases, but not making it an over-complicated system. It is very user-friendly and straight-forward.

It doesn't offer too many options for permission levels, which can be limiting depending on how you plan to use it.

The best thing about Pingboard is that you can see all of a manager's direct reports.

Sometimes when you search for a person they won't pop up on the screen, so after you search for their name, you have to manually look for them too. Also, there is no historical data, so you can't see what the org chart looked like a few months ago.

I love that it's such an intuitive product. As new hire start, you assign their manager and they get added to the system. I also LOVE the reporting tool. We use it often when we need an accurate headcount of active employees and their emails. It's so quick, and so easy to use.

The UX/UI is also beautiful. Pingboard is the standard that we hold all org charts to.

I also LOVE the weekly emails. Our employees really reference them, especially for new hires, knowing birthdays and anniversaries.

The Out of Office integration is so great. It feeds over automatically to our Google Calendars.

I wish that you had a help line that we can call. We have to submit a inquiry whenever we have questions. Response time is still great. We typically get a response within 24 hours, but would love for a line to call directly.

There aren't different levels of admin privileges. For example: if our IT team were admins. they can log in and see all the information, so we have to limit them, and only keep the admin rights with our HR team.

Also the "Remote" feature of the OOO calendars was really confusing for our recruiting team, as they're heavily reliant on our G-Cal, and the remote feature does not show up when the person's calendar is set to private. This has caused our team to schedule several interviews for directors and employees who are working from home.

Ease of use in building a dynamic org chart. Searchable directory, customizable profile fields, admin and end user views, ability to create multiple org charts.

Everything needs to be tied to a box. Would be helpful to add text box fields ex: a text box or popup box to appear when hovering over a particular position title that explains what the responsibilities for that role are. There are times where a box that's created shouldn't show that it is a direct report of someone above. For instance, it makes sense instead of listing all sales reps to be directly under the VP of sales, that we have boxes for each region that say something such as west, central, east, etc. and have the reps underneath those boxes. This setup currently how the program functions shows that the person's manager is the west region.

Bulk import. Would like an option to bulk add a few users or a few new fields to all users instead of having to submit a whole spreadsheet of all of the company data again.

Printed fully expanded org chart functionality needed where org chart can be large enough to read (should likely printed on MULITPLE pages).

The best aspect of Pingboard is the ease of onboarding, implementation, and management of the product. We can stand up new, complicated organizations in about an hour. The users love it, and it is immediately publishable.
Also, the ability to have multiple versions of the org chart that you can keep hidden, in draft, allow for the management team to collaboratively work on org design without the hassle of sharing ppt or visio slides, using tools like SharePoint, etc.....

I really do not have anything negative to say about the solution.

The software is very easy to use and allows both managers and employees to know each other's whereabouts. The mobile app. is very convenient and the integration with Google Calendar allows you to set a status in Pingboard and have it appear automatically in your Google Calendar. The "face game" is an especially nice way to get to know co-workers when your company goes from a small to medium-sized company. Also, Google Authentication makes it very easy to login both at a computer and on-the-go.

It is slightly inconvenient that if you first put an event in Google Calendar, it does not sync with Pingboard (although the it DOES work the other way).

EVERYTHING- in today's world of dynamic and nomadic workforces this tool is incredibly easy to communicate new faces, location statuses, and act as a central repository for where our largely remote workforce happens to be that day.
It also ends up being a great way to explain a re-org of teams (happening often when you're growing fast!), since you can graphically see the new table of organization and who reports to who.

The desktop version is not as slick as the mobile application. Other than that, the program is very flexible and can be easily integrated with other products.

1. The org chart visualization is absolutely great and considering how fast it loads, I love referring back to it all the time.
2. Integration with Google Calendar is great! Single place to provide your Out of Office status and you're done!

1. "Out of Office" option is a bit hidden, I wish there was a way to set an out of status state from my profile page itself; instead of going to the overall "Out of office" page.
2. It sometimes takes a while to see the title/report structure changes on Pingboard but I doubt this is related to Pingboard itself but more like how the data is fed into it.

Easy access to profile of each employees. I work with different departments and teams, but I'm not good in memorizing names and faces. Whenever I need to coordinate with someone from a different team or office, I check their Pingboard profile first. I try to improve in getting to know my colleagues by playing the Pingboard game in the Android app.

The changing your status when you are out of the office. I always forget where to find it.

It is helpful to find who folks's roll into (who is their manager, director, vp, etc.). We also use the Out of Office to tie into a Google Calendar so everyone across the team is updated on when folks are out. The shared skills are also useful, for identifying who speaks foreign languages. I like the weekly emails. I typically take birthdays and anniversaries for my team and plug them into my calendar each week so I can remember to get that person a card, etc.

The Teams don't seem to always line up. I realize that is ridiculous, given it is something my company manages. However, it makes me believe that there is something inherently tricky about this from an admin perspective.

I wish that I could see items such as T-Shirt size for just my team, as a Manager. I don't think I have this ability, but this could also be an admin setting?

Pingboard is so simple to use for both admins and end-users. They make regular improvements to help integrate with other apps, to the org char user interface, and to the overall feel of the product. It feels like their engineering team is really on top of things, we've had very few issues with the software.

As much as we love the product it is priced a little high. I would love to see more integrations with HRIS systems and other tools for the price asked for. At the end of the day it's the perfect team directory! Their API is awesome and easy to use which has helped me get around the lack of integrations with a few other products we use.

It's really fun to use and new hires routinely let us know how helpful it is in their first days with the company.

There's definitely a ramp-up learning period because different functions/actions are hidden in magical mystical spots. After the new hire learns everyone face, I feel usage drops off substantially, we need to find a way to keep employees engaged and coming back to Pingboard on a regular basis. Thoughts they can submit colleagues for Above & Beyond recognition by completing a Google form/survey. Let HR, or Workplace use Pingboard as a survey system.

I love the out of office feature. Its the biggest reason I implemented Pingboard when I joined my current company. The org chart feature and integration with GSuite has come in handy and made onboarding super easy.

The reporting could use some work. There is a lack of being able to filter things like Out of Office statuses to just the team you are a member of, especially through the Slack integration.

There used to be a feature too where you could post In and Out status on a big board which my leadership team was looking for. I'd like to see that sort of In/Out board feature that could be posted on monitors or public spaces for everyone to easily know.

Single source for clear photos and information about your coworkers. I like being able to check my teammate's start dates, birthdays, job titles, or upcoming vacations from time to time. The Slack integration is helpful to know what's happening across your entire organization for the day.

- Some individuals didn't have photos of themselves
- I often want to sort people by start date so I can see the newest hires.
- It's another piece of software to keep track of. For example, when I submit PTO, I have to submit it in payment software, put it on my calendar, and then add it to Pingboard.

Easily to deploy if you use an IdP such as Okta. This made populating data and rolling out to our end users a breeze. Easy to use, mobile phone game is loved in our company, and overall is a must-have app for our company.

Some critical features for us are missing with no progress or updates on them since we rolled Pingboard out over a year ago. More flexibility and customizability are needed but there haven't been a ton of new updates.

Also got rid of their TV app to showcase your company on digital signage which I think is a must for an app like Pingboard.

I like that contractors can indicate their current or future status as working remote, on vacation, sick, etc. I can quickly run a report on the status of all contractors on my team or run a report of those out of office.

There is no ability to mark a team as a Favorite, so it floats to the top of the team directory. There are several teams I manage in Pingboard and I would like to be able to mark some as Favorites, or have a Favorites option in the Directory.

I like how easy it is to use. I can use it on my computer or on my phone, and I appreciate that I can have a colleague's contact information readily at my fingertips if I need to get a hold of them. I also like that there are pictures for each employee, I am a visual learner so it helps me match faces to a name. There are a lot of employees at my organization, so that feature is helpful.

There are some features that are easier to use/access on the computer than on the phone app. It would be nice if they were more similar, but I do understand that a phone cannot view all the things a computer has the capability of doing.