Filter by
Overall rating
Company size
1 review

VIZOR HelpDesk & Assets

ITIL Certified IT Service and Asset Management Solution

4 /5 (1 review) Write a Review!
Overall rating
4
/
5
Value for Money
4
Features
4
Ease of Use
3
Customer Support
5
100% recommended this app
1 review
Ludwig W.
Industry: Computer Software
Company size: 51-200 Employees

ITSM Evaluation of Vizor Helpdesk

Used Other for Free Trial
Reviewed on 2018/09/27
Review Source: Capterra

During our ITSM product evaluation this product ended up in the top-3, but eventually a different solution was chosen by our team. Anyhow a very valuable ITSM solution.

Pros

List of strong points:
Deep search and combining of search criteria. Very simple and compact user interface, not too fancy, just what it needs to be. Tree of smart drop down levels. Automatic reply by email from the system. Knowledge base for incident resolution. Possibility to link to sharepoint and oneNote. extensive list of reports.

Cons

It is not always very clear what is standard and what can be done via integration services from the Vizor company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10