Buildium Reviews

Buildium is incredible. We came from PropertyWare which is old and lame. The UI dated and lame, but Buildium is all improved. We love it!! The leasing process and managing tenant move it’s is a breeze. Honestly every part has been great. Support is also very good if a question comes up.

The only thing that tenants have complained about are the fees associated with online payments. They are close to $15 for a transaction (tenant pays). We were used to our tenants only need to pay a $1-$3 fee per transaction. But it’s not that big a deal.

Friendly interface and good functionality overall.

The Customer Service is VERY POOR - tickets get generated but not followed up on. You have to call multiple times because you get to speak to untrained and unexperienced people who are very limited in their action to solve an issue. Our business was in put in serious jeopardy due to Buildium's decision to put a hold on our bank account due to incompetencies of underwriting team of verifying basic information as an SSN - we had to wait a week to get the funds released when finally (after 3 years of service) they were able to run a basic background check on us to confirm that everything was in order. Very poor business decision on Buildium's side....
Be very careful when trusting a company like Buildium run your customer finances in this manner..... Very disappointing and unprofessional!!!

The support staff has always been exceptionally helpful. I am pretty stupid about some accounting procedures and they walked me step-by-step through my problems. They went beyond what anyone should expect and was always patient and pleasant.
I liked their shortcuts that were available for often used entry.

I really had few if any complaints. Weaknesses were on my part and not Buildium.

Buildium is very user friendly and provides owner access 24/7/365 which is vital.

Multiple screens to get needed information, i.e. applicant email was removed from list of new applicants. Application must be opened to get contact information. Ability to copy email addresses from screen to send email outside Buildium system was removed.
Most cons would be slanted toward my personal usage requirements of the product.

Other than how easy and clean the layout is.....my favorite part of Buildium is how they utilize and solicit user feedback....and then for the most part, implement the right changes.

The Financial Reports and Accounting modules are still lacking. Not to mention the Financials Tab within the Accounting module....is just useless in my opinion. Would love to see Buildium really take the time and initiate to improve and revise this. Which would include getting feedback from any users who are Accountants or CPAs by trade or have those backgrounds. Myself for example would love to partake in this if asked.

The reporting and accounting is very good in comparison to other softwares.

You have to click through several links to get to places when it could be compartmentalized better. Example - Click property, click unit, click lease, click tenant. This could be cut in half.

It's really easy to use, but still gives us very advanced tools. Robust trust accounting makes auditing and compliance easy. Support is always good and prompt. They are constantly making updates and improvements and seem to really care about the product. I like features that save me time and Buildium delivers. Really good tenant app, tenants really like it. Communication features work well.

Buildium is great for PMs who manage up to about 100 properties. It lacks the features that you need for over that amount, such as advanced batch reports, missing many standardized features and tools, no inspection schedule tracking, and the manager app isn't the best.

The agents are always available when I call and are very patient in helping me walk through how to perform different task that are new to me. I also like Buildium's help and support give step by step instructions and also shows visuals.

Sometimes they update or change the look of the site without notice which sometimes can be confusing but like I said i can always call for advice.

The tenant portal works great to track and update their ledger. Most of your tenants will use the portal to pay which makes it easy to identify which tenants are behind.

ePay is too slow to process payments. In some instances tenant payments show up in the bank account within a couple days but other times it has taken up to 10 days which is too long in my opinion. The penalties for late fees cannot be separately set up for each tenant which makes the process manual each month for leases that don't follow your standard penalty rate. The 1099 reporting is also very limited.

Sending Text messages and task management

That you have to create a template every time you want to dent a letter

Update several tasks due date, status, assignees and collaborators at the same time

I can't add a note or change title to multiple tasks at the same time

I can't update several recurring tasks due date, status, assignees and collaborators at the same time like regular tasks

We have to use other system to complement calendar and guest messages

It allows clear docmented communication between us, the tenants, and the owners. All their financial documents and monthly bills can be easily tracked in one place. Only one place to track rent payments is the most efficient system.

Some of our tenants have a hard time pulling up documents we've uploaded to the system.

The Buildium service team is very responsive, and it's an overall easy software to navigate.

Have had a good bit of technical issues before, they never last long but can last up to an hour.

Ease of use, intuitive, able to look up information accurately and the real time updates.

Sometimes slow to start up, especially with Bill Pay, Mailings, and it can be frustrating with the new email settings to move forward with composing emails and sending them out in a fast an accurate manner.

ease of use. as a first time user of this program, I was skeptical of my ability. the biggest hurdle is to NOT overthink what you should do. This is a very easy program to utilize.

I wish there were some "build in" letters regarding lease expiration.

Customer service is usually fast and always pleasant.

No negative experiences with Buildium. It has been great.

Integration of all modules. Mini SAP w/o the cost

Onboarding was very challenging, little support/

I love the ease of having all my property information in one place with easy access.

I would like to be able to list a unit as coming soon before the current lease expires

The ease of use and collaboration with team members and tenants

Some of the accounting features. You have to "move" someone in before being able to collect money. No ability to take a deposits.