ZenMaid

4.6 (172)
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Scheduling software for maid services

Overall rating

4.6 /5
(172)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support
4.6/5

93%
recommended this app
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172 Reviews

Marco Genaro
Marco Genaro
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great experience - the best software for cleaning services

Reviewed on 2023/06/19

Great app, very easy to use and with a lot of very interesting features that make my work easier....

Great app, very easy to use and with a lot of very interesting features that make my work easier. Great quality-price ratio. It's without any doubt the best cleaning service software in the market!

Pros

What I like the most at ZenMaid is the invoicing and time-tracker features. Also the user experience is amazing!

Cons

There is nothing that I really don't like, but something that could be improved would be the daily report e-mails.

Sharleen
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Satisfaction of Zenmaid

Reviewed on 2023/12/06

Pros

It helps with employee tracking, scheduling and payroll

Cons

I would like to add a different estimate - more detailed

Alternatives Considered

Maidily, Automaid and Jobber

Reasons for Switching to ZenMaid

I liked the name, the price was right and the customer service was helpful.
Michelle
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not recommend. No real customer service and they charge yor credit card the wrong amounts

Reviewed on 2023/02/08

Terrible. No customer support considering the outrageous monthly payments. There is no way for...

Terrible. No customer support considering the outrageous monthly payments. There is no way for your to control your subscription in your profile, AND they charged my credit card after saying they would cancel. The software is very glitchy, it doesn't import client information for recurring cleans, it's just a junk software

Pros

There was nothing note worthy about this software. I had tried 2 others before signing up for this software, but I had to enter my credit card JUST to get access to their free trial. Which was a big mistake, their software was subpar compared to the other 2 I had already tried

Cons

- They charged my credit card even though they give you a "free trial". You MUST put in your credit card to have the free trial. The program is difficult to use, has bad lag times, does not have basic client info that merges into invoicing. More importantly, there is NO customer service. You cannot cancel your service on your account anywhere. I had to open an email complaint, where after days of back and forth with their spectacularly incompetent staff, they finally said they would cancel and remove my credit card from their database. Guess what?? Yes, they CHARGED my credit card $138 a week later. An amount that was far more than my monthly subscription price. I could not reach anyone at the company, and finally had to have my credit card company issue a charge back. Warning- I think this is a fraud company- DO NOT USE

Response from ZenMaid

Nothing about this review has to do with ZenMAID

Michelle here keeps ignoring our messages that she's been charged by zenBUSINESS which is NOT our company

Here's the screenshot that Michelle herself sent us when she got charged.

https://pasteboard.co/B0ozuQ7dPf68.png

Hoping Capterra will take this down ASAP as it's unfair, inaccurate, and negatively affects our business :-(

Hayley
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love ZenMaid

Reviewed on 2024/12/05

Great product to run a cleaning business, all features you need for scheduling customers/staff/wages...

Great product to run a cleaning business, all features you need for scheduling customers/staff/wages. Great support team

Pros

Very easy to use, saves time, great scheduling of customers. Emails/ text your customers there next scheduled clean. Emails/ text customers a follow up how was everything

Cons

Nothing

Tom
Overall rating
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent for scheduling and communication, has some drawbacks

Reviewed on 2019/11/06

Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate...

Zenmaid has done a stellar job at the main thing we wanted it to do, which is helping us communicate effectively within the company and with our clients. It has a lot of room for improvement in all other areas.

Pros

Zenmaid has helped us nearly eliminate lockouts and late cancellations, has improved communication with our staff, and has strengthened our appearance as a professional and organized company. I love the amount of customization available within client/contact notes and notes regarding staff. I want to emphasize that this is the main reason we went shopping for a management software and we have not been disappointed. 5 stars for these features!

Cons

As a company that pays staff travel time between jobs and for office duties, reimburses staff for mileage, and allows unpaid breaks in the middle of longer jobs, we find the timekeeping and payroll side of Zenmaid to be all but useless. If your company only pays time on site and doesn't allow breaks you will have no problem with the software (though you may have trouble retaining staff). We also don't use Zenmaid for billing because we find that software designed for that purpose has better functionality and we get better card processing rates through our own third party provider. So to us, Zenmaid is nowhere near being the complete all-in-one solution that it would like to be.

Furthermore, the scheduling is almost impossible to use on my Android phone. If a client asks me to schedule something for them away from my desktop, it's just pure luck whether I can get the calendar to cooperate with me. The app and website both run slow on mobile as well. The WORST part about mobile usage is the lack of any kind of autosave feature. I can spend an hour in an estimate with a potential client, make a ton of notes, and potentially have all of it disappear if I don't have a good signal and/or don't successfully press the "save" button.

Alternatives Considered

Housecall Pro

Reasons for Choosing ZenMaid

We needed better/automated communication options than G Suite provides.

Switched From

Google Workspace

Reasons for Switching to ZenMaid

It's specific to the cleaning service. Tons of customization options. Pricing.
Erin
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

The worst software

Reviewed on 2022/07/27

Extremely disappointed. We went with Zenmaid because we had the impression that it was built for...

Extremely disappointed. We went with Zenmaid because we had the impression that it was built for made services. But now that we are working with them we realize they have no idea how cleaning companies are ran and what features are needed for a company to be successful. There is a long growing list of items they are working on and you vote on what's important to you. They are building the software and you are the guinea pig.
This is clearly a tech company that has created a software with no to little experience.

Pros

We are able to schedule clients easily… With limitations. So far we have not had any issues with our customers getting emails or text message reminders.

Cons

There are so many to mention. We are contacting tech-support every other day about an issue. They also do not answer the phone but push you to use the chat feature. However it is not a chat since it takes hours for a representative to get back to you. There are other issues that we have had using ZenMaid that they have had to fix behind the scenes. Meaning that it is a software issue and not a user issue. The app works If you don’t make any updates, otherwise you do have to shut the app down and restart it. We have constant issues with our team not being able to clock in and out on the app. Not being able to use any security features when our customers are making payments using a credit card is our biggest issue. They have down right refused to make any modifications to the payment page in order to protect our customers information.

Alternatives Considered

Jobber

Reasons for Choosing ZenMaid

Consistent issues with the app. Issues with scheduling duplicate appointments for different cleanings. And no security features when processing credit cards

Reasons for Switching to ZenMaid

We got the impression it was made for cleaning companies. Specializing in one type of business

Response from ZenMaid

This is a very frustrating and unfair review to read. All we're going to say is that these folks who left us this review are still using ZenMaid daily and have no intention of leaving us.

Ariel
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Co-Owner

Reviewed on 2019/11/06

We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling...

We have benefited from using ZenMaid tremendously. We have become VERY organized with scheduling our clients. More organized business = happy clients = more business.

We have grown our team due to the scheduling feature as it became easy to see and record workers' appointments.

We have saved TIME. Our teams have saved time thanks to the map feature being able to click right on the address and not get lost. As owners, we have saved time with scheduling, billing, etc.!

Pros

Gosh, this is tough to answer...I like most how it is affordable. Also everything for operating my cleaning business is in one place. It is SIMPLY laid out and easy to navigate through. TONS of useful features from color coordination, on my way texts, tracking client payments, dashboard, etc.. Also there's such caring team who operates Zenmaid where they RESPOND to your questions and concerns in a timely manner.

Cons

The thing I like LEAST is the name...We are not MAIDS but cleaners. It would be ideal if it was called Zen.

The task feature is something I don't care for. It seems like there isn't much usefulness to it. It would be ideal if there was a icon on the left side for tasks and it was like a "To-Do" list. I feel it's currently more of a "reminder" than a task.

As an owner, needing to use the browser to change the schedule/assign workers last minutes. It would be ideal if there was a separate thing so we can do that right from our phone with ease.

Alternatives Considered

Jobber

Reasons for Choosing ZenMaid

ZenMaid was tailored to cleaning companies. I felt confident switching after reading the reviews and looking at the FaceBook support group.

Switched From

monday.com

Reasons for Switching to ZenMaid

ZenMaid's layout and navigation is so much easier/smooth and less overwhelming.
Amanda
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

“There is no failure. Only feedback.” – Robert Allen

Reviewed on 2019/11/05

The benefits of having someone else take care of an important software we use daily has been great....

The benefits of having someone else take care of an important software we use daily has been great. Because our other software was in house, the upkeep and updating took a lot of time and pulled us away from things we should be focusing on instead. Its the saying "leave it to the pros" is where I am going with this. I think its hard for anyone to switch to something completely new after using something else for years, but the Zenmaid team made it easy.

Pros

The layout is easy to look at and use. If we have any issues at all, we can easily contact someone in the company for help (and they are always helpful!) It makes us question systems we have put in place before we started the software showing us that there are other ways to do things. (makes us think more efficiently). I love the ideas/feedback section on the software and being able to see other peoples suggestions AND I really love the Facebook group and getting to know other companies all over the world. So coo!

Cons

Im not sure if its because our last software had a custom online booking we created, so I am comparing, but I wish it was more customizable for how we charge and lets us have more forms for difference services we offer. We have had to add a step back in our process to confirm booking information, where we wish it could be a one in done on the clients end. We had spots we put on our schedule that were specific for online bookings, so anytime a potential client tried to book, they could see what was available and book it themselves. Easy money for us not having to do anything! haha.

Alternatives Considered

Jobber

Reasons for Choosing ZenMaid

The person who designed/managed our software got a new job and wasnt able to keep up with the needs of the company.

Reasons for Switching to ZenMaid

It had significantly more features that fit our needs.
Leah
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

zenmaid review

Reviewed on 2019/11/10

Pros

I like the way it looks and I like how it takes small jobs away from me so I have more time to focus on the business

Cons

I don’t like that i can’t view my calendar in paid and unpaid as a default

Alternatives Considered

Jobber

Reasons for Switching to ZenMaid

I like hoe there are a lot of the same people i follow from cbf peeps involved with zenmaid
Tammy
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZenMaid is the best

Reviewed on 2024/03/20

Very happy with ZenMaid and will be using them as long as they are a available

Very happy with ZenMaid and will be using them as long as they are a available

Pros

Regardless of how big they grow I’m always treated like a part of a small family that has time for me when I need them.

Cons

No complaints they honestly care about the accounts they have and solve any problems that might come

Jasmine
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Must have

Reviewed on 2019/11/08

Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have...

Zen Maid overall is a must-have for any cleaning service. It is a professional advantage to have clear communication from your client to the office to the field . As you grow scheduling can become challenging Zen helps to keep things simple and the features improve all the time . The zen maid team is also a great resource to those newer to the industry. I’d recommend using zen to help you grow and obtain a professional image .

Pros

We love the auto scheduling and reminder features . The system is very helpful for keeping all your clients info in one place and staying on track of things . The app is also great for keeping track of employees with GPS and auto reminders

Cons

There are a few issues from the technicians cell app our cleaners report connection issues and notes don’t always save . It would be amazing to see photo sharing , live dispatch screen that shows openings vrs bookings to assist with scheduling . A group message area would be awesome too .

Alternatives Considered

Jobber and Google Sheets

Reasons for Choosing ZenMaid

No auto scheduling and not industry specific

Switched From

Deputy

Reasons for Switching to ZenMaid

Industry specific with auto scheduling, staff auto reminders . Text / email capability’s , cell phone app, gps in / out times , made by cleaners for cleaners !
Stacy
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software, Continuous Improvements, Great Staff Support

Reviewed on 2019/11/12

Pros

I really like that Zenmaid has a very responsive team and they seem eager to offer updates at a client's request. I also like that Zenmaid is specifically tailored to the cleaning business industry and that they offer valuable support of the industry, in addition to providing a great software. Many of the top cleaning businesses use this software and there is so much online interaction. I tried Jobber for a short period of time and although it had similar features, they didn't have the same kind of ongoing support that is specific to the business. I love that Zenmaid is continuing to improve and add more reports. I like to analyze data company data in excel, and some of these reports make it much easier for me to analyze. I appreciate that that I am able to offer feedback easily and just recently I requested a report, and it was included by the team within a few days.

Cons

Initially the program did not have a map however they are currently working on this. Also there weren't many reports that could be pulled from the database. I would love to be able to have more reports in the future, such as a calculation of drive time spent between the "clock in" and "clock out" time of client houses.

Natalie
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Life Changing

Reviewed on 2019/11/12

When I started my residential cleaning company, we were completely on paper. I started searching...

When I started my residential cleaning company, we were completely on paper. I started searching for a scheduling software. I had tried several and was unhappy with each of them. Then I found ZenMaid. Not only did they import all of my customers (saving me many many hours), they also put my schedule together and set up my booking page!

This software has freed up so much of my time, so that I am no longer spending hours a day working my business. On top of all of that, they have the best customer service that I have ever come across.

Thank you ZenMaid for changing my business and giving me my life back!

Pros

Its customization makes for ease of use

Cons

The only con is that I didn't find it sooner.

Alternatives Considered

Automaid, Setmore, Housecall Pro and Jobber

Reasons for Choosing ZenMaid

The other scheduling software's, although the worked for maid services, they were more geared toward other service companies, like HVAC and Plumbing.

Switched From

Housecall Pro

Reasons for Switching to ZenMaid

ZenMaid was the only scheduling software made by maid service owners for maid service owners.
Ryan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great program

Reviewed on 2022/10/19

Pros

I like that it is user friendly and the customer support team is very responsive.

Cons

Really I just think the program needs more features. I switched to markate bc if the amount of features is has, and seems to be a very clean cut program so far.

Alternatives Considered

Jobber

Reasons for Switching to ZenMaid

At the time I was in a hurry and thought ZenMaid was a great start.
Diane
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changing Software

Reviewed on 2019/11/13

5 star experience. The team is diligent in responding to questions. They are a progressive company...

5 star experience. The team is diligent in responding to questions. They are a progressive company and I know they will continue to be innovative. I look forward to each new item they add to the software as it means more free time for me!!

Pros

Ease of use. Makes for clear communication with our team. Automations give me my time back!!!

Cons

Lack of route density options ( glad a beta map feature is in the works )
that adding images to each clients homes is not an option... Yet :)
The onboarding process initially

Alternatives Considered

Jobber and Thrive

Reasons for Choosing ZenMaid

I needed automations to remind our cients of there visits, payment processing and follow up.

Reasons for Switching to ZenMaid

cost efficiency maid service specific innovative progressive
Chelsea
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DO IT! Game changer

Reviewed on 2024/11/15

pretty sweet thanks for all the hard work!

pretty sweet thanks for all the hard work!

Pros

Quick to respond to any questions. User Friendly!

Cons

Cant save invoices to edit later or add on details later.

Response from ZenMaid

Thank you, Chelsea!

Erika
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great functions, couldn’t work without it!

Reviewed on 2024/03/14

Love Zenmaid - I couldn’t operate as efficently without it! Staff love how easy it is to use also.

Love Zenmaid - I couldn’t operate as efficently without it! Staff love how easy it is to use also.

Pros

Functions available in free version are superb. I only pay per text reminders now which really suits me.

Cons

Would be good to pay for additional functions separately. For example if I could add on clock in/out only this would be really beneficial to me.

Nicole
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zenmaid review

Reviewed on 2024/02/07

Its been very easy to use. My staff and customers love it. It fits well with my company

Its been very easy to use. My staff and customers love it. It fits well with my company

Pros

Easy to use and automated customers schedules and reminders

Cons

nothing really its pretty easy to use and they are quick to get back to you

Penny
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2023/09/21

Pros

The ease of scheduleing and being able to set up an invoice for each client

Cons

I don't have any thing to say on this topic

Response from ZenMaid

Thank you, Penny!

Gina
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ZenMaid for Scheduling & Customer Database Functions

Reviewed on 2019/11/01

We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing...

We are only using ZenMaid for scheduling purposes so I cannot speak to the payroll / invoicing experience.

Pros

*Designed specifically for cleaning companies
* Options for automated communications for both customers and employees (email and/or text) - eg. appointment reminders, schedule changes, customer follow ups after service and more
* Excellent customer service - Zenmaid extremely responsive and helpful with questions or concerns
*Reasonably priced
*Constantly upgrading, improving & adding new features (built in feedback system for feedback from users)
*The app is super helpful for obtaining information on the go but does have its limitations - promises have been made to increase app functionality soon
* Customizable - can add your own custom fields for customer information, statuses, etc. and can make determination as to who can see information (employees vs management)
* Multiple viewing options for schedule
* Multiple options for recurring service frequencies
* Feedback section where users vote on suggestions for improvement
* Also provide other useful tips/videos/articles on how to successfully run a cleaning company
* Love how the software tracks your leads and how they came to you - provides great reporting for tracking which marketing sources are the most effective for you
* Can link with your website for managing leads & online appointment bookings (if you want)
* Like how employees can clock in and out of a job and can see a map of where they have to go

Cons

* Can be cumbersome at times - particularly with making changes to recurring services. They seem to be aware of the issue and have been working on making improvements but it's not quite there yet.
* Can be glitchy at times but generally can be correlated with when they have been introducing a new update which is understandable I guess.
* Custom fields show up in order created and cannot change order they appear. This drives me nuts because as we are using we think of new things to add but cannot put the new fields next to others of similar vein so the information is a bit disjointed in appearance.
* Wish we could print schedules
* Wish we could visualize the schedule by customer on the monthly view
* You can see all upcoming appointments for a customer but cannot print or email that to send to customer

Michelle
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Zenmaid Review 11 months use

Reviewed on 2019/11/07

The software is definitely getting better. In the beginning there was a TON of glitches or things...

The software is definitely getting better. In the beginning there was a TON of glitches or things that would happen such as appointments not saving or not being able to see what I was typing, or just the overall speed of the application was running at turtle speed. Over the months it has definitely gotten better. I'd say in the last 3 specifically

Pros

I like having everything in one place. Being able to look at when our cleaning techs clock in/out and simple one click options

Cons

I hate the little circles with the tech's initials. We have many employees with very similar initials. Also, when I schedule a team to clean a location, it always turns the job ticket to one specific tech's color, I wish there was a way that it would divide the color in half or by 3 or 4, so that I could easily pull up the calendar and see who is working right then without clicking into the job.
Right now, if I am out of the office and need to look quickly, it is physically impossible from my phone without clicking all the way into the job.
I would love for it to take up across the day with however many people I schedule, and allow me to click once and they all pull up as the same job ticket. Because..... I have tried doing them all separately so that I was able to quickly see them and then it sent my clients 4 reminders for their upcoming appt. That definitely was not ideal!!

Response from ZenMaid

Thanks for the review, Michelle - please contact [email protected] if you continue to struggle with anything in the system :-)

For anyone else reading - here's what the owner of Above the Line Cleaning (Michelle's company) sent our support this morning (11/10/2019):

"We're good! Trying to grow obviously; booked a record breaking FIVE new clients today, which is literally record breaking as we may go a month to do that...finally have a good team and the last two months have been prosperous. Saving up to step up marketing. Feels like a helluva a lot longer than a year but I am SOOOO grateful to you, Courtney, and Maria. Literally lifesaving :-) :-) :-) "

Verified Reviewer
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Has potential but isnt reaching it

Reviewed on 2019/05/02

I solved the problem of using multiple software's to keep track and book my clients while organizinf...

I solved the problem of using multiple software's to keep track and book my clients while organizinf my staff in one spot. But its overly complicated to use, the mobile app sucks and certain features you would expect from a software of this calibre dont exist.

Pros

That it attempts to encompass all the things any cleaning company would need to run a streamlined, smooth operation. Also, the customer service is great. If you tell them theyre missing a feature you need they will do what they can to develop that feature.

Cons

It never works!!! The mobile app version is HORRIBLE. Certain things you would expect from a software like this (like proper clocking in functionality and proper payroll calculations) never work properly, its overly complicated to use (deleting a clients appointment takes 4-5 steps) and from one day to the next you dont know whether or not you'll get a random error when entering information.

Response from ZenMaid

First and foremost, thank you for your candid review. We love that you were impressed by our customer service! That's awesome and not a lot of our competitors can deliver the same level of personalized service.

With that being said, we hate to hear that some things didn't go so well. I especially hate that because I know the experience we usually offer people and for whatever reason, you didn't get our best.

Please know that we will be looking into your account history to see when/if you reached out to us to make us aware of these issues. Usually, when odd things happen like that, or discontentment happens, a quick message to us gives us the tools and the opportunity to make it right. It's also important because things like the app (which is solely an employee app) and the payroll issues could have been a setting that our team could have easily adjusted for you, or shown you how to edit.

Thanks again for the candid feedback and I hope that you take another look at us soon

Kelseray
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy ZenMaid User

Reviewed on 2019/11/02

Overall it's positive, it makes life easy for keep tracking of client appointments and providing...

Overall it's positive, it makes life easy for keep tracking of client appointments and providing schedules for my employees, I always recommend it to those looking for scheduling software.

Pros

Layout/design. Multiple options for viewing the schedule. Option for tasks. Billing capabilities. Reminders. OMW texts. E-mail templates. Fairly easy to use.

Cons

It would be nice if the remember me function worked for desktops. And maybe a stay signed in option. Staying signed in on the website for mobile as well. (I don't tend to use the app much except when I want to quickly glance at the day's appts.)

An option for photos would be really cool.

An option for a 'clock in' and 'clock out', that has no correlation to appointments would be handy because I pay drive time and it's way easier to have them clock in at the start of the day, out for lunch, then back in, then out at the end of the day. I currently use Tsheets to do this.

Quentin
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Hard work made easy with ZenMaid software

Reviewed on 2019/11/19

Before starting my business I knew that I needed software to run things efficiently. Before I found...

Before starting my business I knew that I needed software to run things efficiently. Before I found ZenMaid, I have 3 other software and they all lacked in places in needed the most (organization). Needless to say, after the free trial and onboarding through ZenMaid, which was a plus, I've never looked for another software company since.

Pros

Customer service is the highest priority, always there in minutes to a answer any questions and they look for ways to improve there software by reaching to end user.

Cons

Going on two years using the software and I don't have anything least to say about the software.

angela
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Scheduling and invoicing with one program

Reviewed on 2022/09/30

Any time there's any questions, Zenmaid is there to answer it. Not only will they answer your...

Any time there's any questions, Zenmaid is there to answer it. Not only will they answer your question, they offer to do a video walk through with you over video chat. It's amazing!

Pros

I love that I can do both scheduling and invoicing with the same software. It's super easy to use and customer service is AMAZING!

Cons

My only dislike is the cost as it's quite pricey once converted to Canadian dollars. It may not be as much of a hit for a larger business but for a very small one it's pricey.