AfterShip

4.9 (423)
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Shipment tracking and notification software

Overall rating

4.9 /5
(423)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

97%
recommended this app
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423 Reviews

Kevin
Kevin
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just getting started

Reviewed on 2024/06/24

So far, so good. I added critical team members, so we are excited to see how it goes.

So far, so good. I added critical team members, so we are excited to see how it goes.

Pros

I needed a better way to track shipments and notify customers about their status and deliveries. A trusted colleague suggested AfterShip, so we immediately implemented it.

Cons

The user interface is a bit overwhelming and not the most intuitive. But spend some time with it, and it gets easier.

Darien
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A very resourceful, top 10 shopify app that I've used and must vouch for after now years of...

Reviewed on 2023/03/24

Pros

Probably the features but without [sensitive content hidden], the UI, and the team, It would be just an amazing IDEA [sensitive content hidden] helps. He cares.

Cons

None really, I think just that , I didn't find it before crap tidio.

Lukas
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

General Review

Reviewed on 2023/04/12

Pros

We love that Aftership can offer tracking for multiple carriers and we do not need to waste time to search for alternative sources to get tracking back.

Cons

That tracking event interpretation is not always accurate.

Nick
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Medium Plus, Seattle

Reviewed on 2024/09/07

We have been overall satisfied with the service, and have enjoyed seeing improvements roll out in...

We have been overall satisfied with the service, and have enjoyed seeing improvements roll out in the past few months to continue building the service. Nice work!

Pros

The service is very robust, and an effective solution for our business. It's great to see detailed tracking for each of our shipments, which really helps with our customer satisfaction as well.

Cons

We are intrigued about the Premium tier features for AfterShip, but our business is small and cannot afford to double the investment. Hopefully a mid-tier additional solution will be available in the future.

Response from AfterShip

Dear Medium Plus Team,

Thank you for taking the time to share your thoughts on our service!
We’re thrilled to hear that our robust tracking features are enhancing your customer satisfaction and providing value to your business.

We understand your concerns regarding the Premium tier and appreciate your feedback on the potential for a mid-tier solution. Your input is invaluable as we constantly strive to improve and expand our offerings to better serve businesses of all sizes.
We're glad to know you've noticed the recent improvements, and we’re committed to continuing this momentum.

If you have any more suggestions or specific features you'd like to see in the future, please don’t hesitate to reach out.

Thank you once again for your support, and we look forward to serving you in the coming months!

Rima
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would recommend this app to everyone!

Reviewed on 2024/09/06

I'm very pleased, impressive technical support!

I'm very pleased, impressive technical support!

Pros

I'm giving the Customer Support Team a 5-star rating! The app is easy to set up, and easy to use. But the Customer Support Team is the star of the app! You will always get connected to a real human whenever you have problems and they'll jump straight into it to make sure the problems are solved as quickly as possible, they'll literally go the extra mile for their customers. Well done AfterShip, I'm lucky to find your app.

Cons

I stumbled upon issues sometimes, but like I said in the Pros section, the issues will get resolved asap by the AfterShip Team.

Response from AfterShip

Thank you so much for your incredible feedback!

We're thrilled to hear that you find our app easy to set up and use. Our Customer Support Team is dedicated to providing exceptional service, and it's wonderful to know that you appreciate their efforts.
We understand that encountering issues can be frustrating, but we're glad to hear that our team was able to resolve them promptly for you.

If you have any more questions or need further assistance, please don't hesitate to reach out.
We're here to help, and we look forward to supporting you in the future!

naser
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Advanced tracking App for scaling

Reviewed on 2024/07/06

Better than parcel panel too much , way way much .

Better than parcel panel too much , way way much .

Pros

Customized pages , and very helpful customer service

Cons

Totaaaallyyy nothing , thanks for the team for supporting

Response from AfterShip

We are thrilled to hear that you find our Tracking app advanced and helpful for scaling. Thank you for your kind words about our customized pages and customer service. We appreciate your feedback and support!

Ashley
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Customer Service

Reviewed on 2024/06/25

Pros

Ease of use and accessible support. We've been able to train other team members to use it, and the team likes the product.

Cons

I don't have anything I don't like about Aftership. Our team has used it for years and it works well.

Perry David
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Still Pleased After 4 Years

Reviewed on 2024/06/09

Pros

Simple integration works well. Its set it and forget.

Cons

none. support is excellent. Works perfectly

Response from AfterShip

Thank you for sharing your feedback! We're delighted to hear that you're still pleased with our product after 4 years. It's great to know that the simple integration works well for you and that our support has been excellent. We appreciate your continued support!

Faiz
Overall rating
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple but effective software!

Reviewed on 2024/09/30

Overall very good for now...
Amazing assistant was very helpful!

Overall very good for now...
Amazing assistant was very helpful!

Pros

Simplicity, and service!
Exceptional assistant was very helpful!

Cons

Cant use royal mail returns labels on essential plan

Conal
Conal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic support & excellent features :)

Reviewed on 2024/06/06

Pros

[sensitive content hidden] was fantastic, her knowledge is extensive and she solved my problems efficiently and effectively. Thanks again :)

Cons

Nothing so far, we will be testing and implementing more of AfterShip features in the future.

Response from AfterShip

Thank you for your kind words! We are thrilled to hear about your positive experience with our support team and the features we offer. Your satisfaction is our top priority, and we look forward to serving you with even more features in the future. Feel free to reach out if you need any assistance along the way!

Colin
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Assistance with leaving reviews via email

Reviewed on 2024/02/26

great experience. Very helpful CS. And a very intuitive and excellent product.

great experience. Very helpful CS. And a very intuitive and excellent product.

Pros

the display of the feedback for customers

Cons

THe UI for navigating Aftership is a little unintuitive.

Response from AfterShip

Thank you for sharing your feedback on AfterShip.
We understand that the UI for navigating AfterShip can be a little unintuitive, and we appreciate your feedback on that.
We're glad that you had a great experience with helpful customer support and found the product to be intuitive and excellent.
Your input helps us improve our services, and we value your thoughts. If you have any further suggestions or need assistance, please let us know.

Karina
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome App

Reviewed on 2024/03/20

very good customer service and seamless delivery

very good customer service and seamless delivery

Pros

Really makes the RMS system efficient and effective and helps customer retention

Cons

Updates can sometimes delay but still very efficient

Spyro
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great app and even better service!

Reviewed on 2024/09/18

Overall great experience and support. The app has a ton of functionality and I'm just scratching...

Overall great experience and support. The app has a ton of functionality and I'm just scratching the surface.

Pros

Very flexible flows. Great support. [sensitive content hidden] was extremely helpful and hopped on a zoom call to walk me through how to achieve my desired flow. Did not expect that kind of service while I was on a trial!

Cons

There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost. Not crazy about the time delay for email changes & updates, but it doesn't take too long to review.

Christine
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredible Customer Service + Product

Reviewed on 2023/08/25

I recently had an amazing experience with [sensitive content hidden]
from AfterShip's customer...

I recently had an amazing experience with [sensitive content hidden]
from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also [sensitive content hidden]
exceptional service. They've secured my trust and loyalty. Kudos to [sensitive content hidden]
and AfterShip for raising the bar for customer support.[sensitive content hidden]
, thank you for your outstanding assistance – this experience truly sets AfterShip apart!

Pros

AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers.

Cons

While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users.

SANJAY
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An error of the upload the CSV file

Reviewed on 2024/07/03

OVER ALL IT WAS GOOD EXPERIENCED WITH THE [sensitive content hidden] PROBLM SOLVING PERSON.

OVER ALL IT WAS GOOD EXPERIENCED WITH THE [sensitive content hidden] PROBLM SOLVING PERSON.

Pros

It was nice experienced to have the problem solving person [sensitive content hidden] have helped me such nicely and easy to understand i would highly recommended to have this amazing experienced to grow your store with an amazing service of After ship and this kind person [sensitive content hidden]. I appreciates lot. thanks.

Cons

Of course rivews to import for my store

Carlos
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customer support

Reviewed on 2024/05/10

Pros

Kind, attentive and ready to answer any of our questions and doubts.

Cons

We are still exploring the application. I have missed a bit more detailed help section.

Response from AfterShip

Thank you so much for your review! We're thrilled to hear that you've had a positive experience with our customer support team. We are happy, you found customer service as kind, attentive, and knowledgeable to provide the best assistance possible.

We understand that exploring a new application can be overwhelming, and we apologize if our help section fell short of your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve and provide more detailed assistance to our users.

If you have any further questions or need any more help, please don't hesitate to reach out to us.

Sarah
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Improve your customer service.

Reviewed on 2023/09/15

I'd rather use aftership services and improve order tracking experience on my store than have to...

I'd rather use aftership services and improve order tracking experience on my store than have to worry about manually updating each orders status.

Pros

Reduced the stress of tracking customer orders while providing updates every step of the way. Easy integration with shopify store. Really has helped reduce "where is my order" emails.

Cons

Sometimes takes days if not weeks to update status of package tracking. Estimated delivery isn't standard on basic subscriptions.

Olivia
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Quick response time, polite and nice costumer servers

Reviewed on 2024/05/10

Pretty new, yet so far, so good. I am eager to used this in the time coming.

Pretty new, yet so far, so good. I am eager to used this in the time coming.

Pros

Know i will get the assistance quick if i need it

Cons

How hard it it to understand, long swr up progress.

Response from AfterShip

Thank you for your wonderful review! We appreciate your kind words about our quick response time and polite customer service. Rest assured, we will always be there to assist you promptly when needed. We apologize if you found some parts of the setup process confusing. We are continuously working to improve and make it more user-friendly. We are glad to hear that you are enjoying our service so far and we look forward to serving you in the future.

Jessica
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Support

Reviewed on 2024/05/07

Pros

Aftership is very helpful, and their customer support is top notch. I was having issues with adding my dns, and someone was able to meet with me and help me through this process. It was a very easy experience, and I am grateful for the support.

Cons

there are no cons at this time. I am a new user and so far so good

Response from AfterShip

Thank you for taking the time to share your feedback about your experience with Aftership. We truly appreciate your kind words and are delighted to know that our customer support was able to assist you effectively.

We are grateful for your support and for choosing Aftership as your trusted service provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help!

Best Regards,
Team AfterShip

Cherie
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick and Efficient

Reviewed on 2024/04/18

Pros

Fast and Friendly customer service. Also a quality product.

Cons

NA. I have not found anything wrong with these products.

Response from AfterShip

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our customer service to be fast and friendly and that you are pleased with the quality of our product.

Your positive feedback is greatly appreciated, and it serves as motivation for us to continue delivering excellent customer service. If you have any further feedback or suggestions for us, please feel free to share them. We value your input and are always looking for ways to enhance our services.

Thank you once again for choosing AfterShip. We hope to serve you again in the future.

Regards
Team AfterShip

Julian
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2024/03/19

Pros

I have to say, I'm blown away by the quality of customer service provided by this app. They have a relaxed, cheerful tone while still being professional and knowledgeable. They make you feel almost like you're part of the team!Best app and great service and support always. Can always recommend this app!

Cons

There is nothing as such they are very attentive to user issues and user friendly

Response from AfterShip

Thank you for your review! We're thrilled to hear that you had a great experience with our app's customer service. Our team strives to provide a relaxed and cheerful tone while maintaining professionalism and knowledge. We appreciate your kind words and recommendation. Please let us know if there's anything else we can assist you with!

HAZ
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

GREAT SERVICE

Reviewed on 2024/04/15

Pros

GREAT SERVICE, AND I RECOMMEND THE SERVICE

Cons

GREAT SERVICE, AND I RECOMMEND THE SERVICE

Response from AfterShip

Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with our service. Providing exceptional customer service is our top priority, and we're glad that we were able to meet your expectations. Your recommendation means a lot to us. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!

Regards
Team AfterShip

Yuliia
Overall rating
  • Industry: Sporting Goods
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Support review

Reviewed on 2024/06/11

Pros

I liked the support experience I had with AfterShip, I asked the question that was answered and quickly clarified for me, and the communication with [sensitive content hidden] was quick and smooth

Cons

I have not used it so far, once I try it I will be able to give a feedback

Response from AfterShip

Thank you for sharing your positive support experience with AfterShip. We're glad to hear that our support team provided you with quick and smooth communication. We look forward to your feedback once you have had a chance to try our services.

Jack
Overall rating
  • Industry: Computer Games
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

This is a very user-friendly app

Reviewed on 2024/03/06

Pros

The UIUX is very user friendly. Easy to set up

Cons

Still in the process of checking the app.

Response from AfterShip

We're thrilled to hear that you find our app user-friendly and easy to set up! Your feedback is invaluable to us as we strive to provide the best possible experience for our users. As you continue to explore the app, please don't hesitate to reach out if you have any questions, concerns, or further feedback. We're here to help. Thank you for choosing our app and taking the time to leave a review.

Robert
Overall rating
  • Industry: Automotive
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Service

Reviewed on 2024/03/26

Pros

I was very satisfied (and have been) with AfterShip's customer service team. They always provide a solution in a quick, timely, and courteous manner. Kudos!

Cons

No complaints! Everything I requested for needs is fulfilled by AfterShip.

Response from AfterShip

Thank you for your wonderful review! We are delighted to hear that you are highly satisfied with our customer service team. Providing efficient and courteous solutions is our top priority. We truly appreciate your kind words and rest assured, we will continue fulfilling all your needs. Thank you for choosing AfterShip!

Regards
Team AfterShip