CrashPlan Reviews
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247 Reviews
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Has so much potential but is being held back
Reviewed on 2018/07/12
Unlimited backup storage of my computer system with revision history
Unlimited backup storage of my computer system with revision history
Pros
The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software.
The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use.
Notifications are also a great feature to notify you if there was a problem during a backup.
Cons
My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog.
In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected.
My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers.
The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable backup software that is easy to set up and use
Reviewed on 2021/02/18
CrashPlan was a very affordable online backup solution for our small business. We only have one...
CrashPlan was a very affordable online backup solution for our small business. We only have one server, and even though you can set up multiple servers and computers to use CrashPlan, we only needed one. We also set up continuous backup, but set the hours for the evening so it would not interfere with our daily work (such as Quickbooks). Our SQL data is also backed up.
Pros
We needed to find a replacement for an online backup software package that was no longer working reliably for our company. CrashPlan was easy to install and was up and running within an hour. The initial load of our data took many hours, but that is to be expected.
Cons
The reporting options are actually a bit more complex than what I need. Reports can be set up for several users, but we only have one user.
- Industry: Law Practice
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
This is the most obnoxious and diificult to company to deal with
Reviewed on 2023/09/28
Impossible to deal with.
Impossible to deal with.
Pros
Nothing. Used tio grood Now assistance is so sub par i wonder how they stay in business.
Cons
I’m not a computer expert. My computer expert finds it absolutely impossible to deal with CrashPlan. After months and months of following their suggestions, they now have asked that I personally authorize my computer expert to deal directly with CrashPlan.They are charging me double what I used to pay because we can’t fix the problem. It is impossible to deal with the same person. There’s no ticket created for the problem and I would never recommend this company.
- Industry: Consumer Goods
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CrashPlan Review
Reviewed on 2020/09/29
This software offers a simple and effective data backup solution.
This software offers a simple and effective data backup solution.
Pros
This is an overall great data backup solution. I have used this for many many years for backing up my parents personal and small business computers. Great tool.
Cons
I cannot think of any real cons for this software. There are some cheaper options nowadays for data backup. However, this is still a great tool.
Reasons for Switching to CrashPlan
I have used this for years and was familiar with it.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I relied on Crashplan for document backup while completing my PhD abroad.
Reviewed on 2017/12/15
Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took...
Outstanding performance over the 3 year period that I used it. Once my data was uploaded (it took nearly a year), I was assured that my PhD research was safe.
I stopped using it because the internet in China was simply too restricted and curtailed to make it useful.
Pros
It runs continuously in the background to ensure that the files selected are backed up.
The Crashplan client automatically backs up to ensure that customers are using the very latest client and are not in danger of security leaks.
The Crashplan client is cross-platform and will run on Linux and Mac
Cons
Code42 appears to have removed their plan for standard household users and now only has plans for small and large businesses. Unfortunate for the average household computer user.
When I used Crashplan for backup in Beijing, China, the upload speeds were horrendously slow. I assume this was not the fault of Crashplan, but the result of serious Internet throttling by the internet provider or by state security apparatus in China where all connections to the outside world are severely curtailed. Backing up 200gb of data took nearly half a year. But my experience was likely unusual.
Based on other user reports of Crashplan, the upload and download speeds are quite good.
- Industry: Photography
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crashplan, The Most Affordable Backup Solution
Reviewed on 2019/02/06
Overall, Crashplan has been a wonderful solution to my need for affordable cloud backups. My...
Overall, Crashplan has been a wonderful solution to my need for affordable cloud backups. My photography business would not continue to operate if I couldn't safely save all my work. I've had past wedding clients return five years later asking for a copy of their lost wedding photos; Crashplan will continue to enable me to ensure that I will always have an off-site copy of my work at a really affordable price.
Pros
As a professional freelance photographer, I have to backup huge amounts of data to keep my business safe. After much research, and one bad experience with a different cloud solution company, I found Crashplan (Code42) to be the most affordable system that still allows unlimited backups. They are priced extremely competitively without compromising quality.
Cons
Crashplan used to have a mobile app that allowed users to access all their backed-up files from their phones. They recently discontinued this app. I can hardly believe the company would take such a step backwards. I used the app on a regular basis to refer to documents or images that I needed to access while I was away from my computer. This convenience was one of my biggest draws to Crashplan initially; I wish they would bring back the app.
- Industry: Consumer Services
- Company size: 501–1,000 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
CrashPlan for the Enterprise
Reviewed on 2015/12/26
Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent...
Code42 has done a fantastic job creating a solid enterprise product that is easy to use, transparent to the end-users, and backed by a company that takes an active interest in the input of their customers.
Even with the trend of moving data to the cloud, end-point backup remains a critical necessity in the modern end-user computing environment. Systems fail, users delete data, users switch computers and things still go wrong and make backups a necessity. CrashPlan is equally useful for file recovery or simply moving a user to a new computer.
Client backup products are not always without impact to end-point performance. CrashPlan's interface is simple and easy to use. Virtually no training is required for both end-users and administrators. Granted that backup is not an overly complicated process, but CrashPlan has refined the process better than the competition. Whether using the on-prem or off-prem option, CrashPlan provides security and stability for your company's critical data.
My only real criticism with Code42, is that in the last year they have not focused sufficiently on the development of CrashPlan. I feel like they made a poor choice to focus too much on SharePlan, which was not something that was critical to their core business. CrashPlan is also a bit behind the curve on features related to legal hold and e-discovery, but they are trending in the right direction.
The best part of CrashPlan is that is just works. Its a solid, well-written product with great support that give users a sense of security about the data that keeps the business working.
Pros
Easy to use
Easy to administer
Minimal impact to end-user performance
Cons
Code42 should focus more on the core business and less on additional offerings
Legal-hold e-discovery capabilities are still immature, need more focused development
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Software for Business, Slow Support, Frustraing Configurations for NAS
Reviewed on 2019/04/01
I used this service for several years with multiple PC's before the swapped to the per-device cost....
I used this service for several years with multiple PC's before the swapped to the per-device cost. It was an easy set-it-and-forget-it setup and making sure that all files were backed up. Upload speeds could be hit and miss depending on the server or time of day.
Pros
Once configured, the software is easy to maintain, do backups, and encrypt data.
GUI interface is simple to use and makes restores much less painful
Support can be helpful via e-mail, phone not so much.
Cons
Cost of the software seems to creep up every year, and recently have switched to a per-device cost which makes indivudal backups more expensive.
Headless support is almost non-existant and a pain to set up
QNAP NAS requires a community written docker container to be able to manage as a cloud backup
Phone support is painfully slow to answer questions and immediately requests RDP.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST backup software hands down !!! I love it
Reviewed on 2018/07/10
It kept all my data, photos and docs safe for years !!
It kept all my data, photos and docs safe for years !!
Pros
This is the best backup software for a home user ever. The best part is that you can backup an external USB Drive. I run it on my mac and have been using it for 5+ years. The software runs in the background and backs up my files so I don't have to worry. They have plenty of settings to limit when it backups and how many resources to use. Since I have a capped bandwidth I set it so I just upload in the evening. I've recovered a couple of files by logging into the web interface and downloading a zip of them.
Cons
I'm very sad that they will no longer offer consumer accounts at the end of August 2018 if I'm a small business I would use crashplan. I'm super bummed that the software I recommended to so many is going away :(
- Industry: Publishing
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very flexible backup service that allows you to backup external hard drives w/ strong...
Reviewed on 2018/06/22
Peace of mind knowing our files are safe.
Peace of mind knowing our files are safe.
Pros
Strong encryption helps keep our files safe. Unlike many backup services, Crashplan for Small Business allows you to backup files on any number of external hard drives for no additional fees. Also, you aren't required to move the files/folders you want to backup into a proprietary backup folder...this means you do not have to alter the structure of your file system to have an effective and full backup.
Power Tip: divide your backup into multiple backup sets for increased efficiency and peace of mind.
Cons
I wish you could more easily view the backup log so you could reassure yourself that your most important files are 100% backed up to the latest version. UX is usable but a bit awkward...it can take several somewhat convoluted click-throughs to find the setting you need to alter.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CrashPlan Gives Me Peace Of Mind
Reviewed on 2019/10/22
I really like CrashPlan. Most of the time, you wouldn't even know it was running ... it just does...
I really like CrashPlan. Most of the time, you wouldn't even know it was running ... it just does its thing! I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use. I know that it says you can go with the business use option, even if you just do some freelance work with the computer you back up, but it is a little expensive for just a personal backup if the backup isn't that big. Overall though, I love CrashPlan, and recommend it to many people.
Pros
I have been using CrashPlan for many years. I used to use it for personal use, but now I use it for business use. Because I work remotely, I keep a large collection of our graphics/code files on my computer. I don't have access to a work server to keep them on, and I was always concerned about what would happen if I were robbed, or some sort of disaster happened to my home, that wiped out my computer and my local backups. CrashPlan gives me peace of mind, that my files are backed up somewhere safe.
I evaluated other products, before choosing CrashPlan, and for me, CrashPlan was the winner for a couple of reasons. The biggest reason, was that if I had a computer with a smaller hard drive, and had to work off of an external hard drive for some things, CrashPlan also backed up that external hard drive to their system, as long as it was plugged into my computer. Not all backup software will do this. I also love it, because it works well on my Mac, and isn't just targeted at PC users.
Cons
Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low. Every time I have looked into this with support, it has turned out that the correct amount WAS set for backup, but I believe the email went out mid backup, and therefore gave a misleading message. Sometimes that can be a little alarming, even though there was never a true issue.
The initial backup can be very slow ... like months, in my case! If I ever had to restore everything, I am sure it would take a crazy amount of time, so I would have to opt for the option where you pay to have a full hard drive mailed to you, which isn't cheap. Better than losing all your files though! That is why I also keep a local backup.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CrashPlan is an affordable and reliable online backup solution
Reviewed on 2022/12/01
It's great to know our data is secure and is continually being backed up. The tech support is...
It's great to know our data is secure and is continually being backed up. The tech support is excellent.
Pros
We are an architectural firm and have a huge amount of data, partly because of the large size of image files. The unlimited storage and reliability of the product gives us peace of mind.
Cons
I haven't had any problems using this software.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Full-Featured Backup Solution With Good AD Integration
Reviewed on 2018/10/29
We have been very satisfied with the backup capabilities of our CrashPlan implementation. We use...
We have been very satisfied with the backup capabilities of our CrashPlan implementation. We use CrashPlan for backing up the critical files of our employees. The CrashPlan administrative portal is fairly easy to use, and it has many great features. The biggest issue I've had in using their software is getting users to automatically disable when their account has been disabled in Active Directory; I've had the script working in the past, but every time we update, it seems to break the script and takes quite a bit of time to get it running again.
Pros
I like that you can get very granular about what you want to back up. You can select entire folders to backup, but you can also specify that certain file types should be ignored. You can even specify that certain files be ignored or included.
Cons
Using their built-in scripting for auto-disabling accounts when the related account is disabled in Active Directory has proven to be a pain. I've had it working before, but every time I upgrade the software, it seems to break that capability without actually changing the script.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Regularly just disappears from computer
Reviewed on 2022/09/22
Not reliable or cost effective.
Not reliable or cost effective.
Pros
They have good support and their website has good online support.
Cons
Several times over the past year the s/w just disappears from my computer and I have had to reinstall it. Code42 acknowledges that sometimes this happens. The only way I know this happens is that I get an email saying "your computer has not been backed up for <n> ways". The price has also doubled. The s/w also seems unable to complete the backup if scheduled to run only during off hours. I have opted to quit using it when my monthly subscription expires this month and replace it with a less expensive, faster and more reliable product.
- Industry: Music
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our lives are digital; Crashplan is your health insurance!
Reviewed on 2020/03/29
On the whole, if you don't have a ton of data then there are lots of free backup options that might...
On the whole, if you don't have a ton of data then there are lots of free backup options that might meet your needs. On the other hand, if you have many terabytes that need protecting then I thin CrashPlan is the best choice on the market.
Pros
I use CrashPlan for Small Business. The greatest thing about CrashPlan is that it offers unlimited backup and this is not a gimmick. When they say unlimited, we're talking all of your precious terabytes. The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective. If you are someone who has a lot of data then $10 per month is going to seem like a small price to pay to know that data is always safe.
Cons
If you don't have a super fast connection then backing a terabytes is going to take some time but their support forum has a comprehensive guide to increasing speed and decreasing backup time. It's an additional $10 per computer so some people may take issue with this but again for unlimited back up it's still very reasonable in my opinion.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Rock stable
Reviewed on 2022/11/08
Pros
Stable, consistent, efficient, simply works fine
Cons
Non very flexible and quite expensive, compared to previous family version.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A simple endpoint backup solution
Reviewed on 2016/10/03
I have been using CrashPlan for over two years for about 30 of my customers. Aside from a few...
I have been using CrashPlan for over two years for about 30 of my customers. Aside from a few issues with memory usage for larger backup sets (issues that were quickly resolved with by a chat with support), I have had almost no problems. Backups run, complete, and restores always work.
The software's focus is on backing up endpoints, not servers. But it works fine with simple file servers and is a very inexpensive way to protect data. It's really a last resort backup for most of my clients - not something they depend on from day to day, but it's a great solution in case they end up with a hole in the ground for an office.
The setup process only takes a few minutes. Restores are relatively intuitive - just pick a date and then pick a file. Small restores can be done through a web interface. I have never had to do any large scale restores, but I can imagine that they would be difficult since there is no way to have a hard drive shipped to you - the restores have to be done over the internet through their software.
Pros
Inexpensive, remarkably reliable.
Cons
Tends to be a bit of a memory hog.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
CrashPlan- Review
Reviewed on 2022/08/01
It was good.
You have options to take the entire backup or you can choose the folder as per your...
It was good.
You have options to take the entire backup or you can choose the folder as per your need.
The restoration is also very convenient to do.
Pros
The most impactful feature is backup and restore.
We use this product to take backup of our entire data on the PC.
The entire backup process goes easy and ofcourse because its automated.
Cons
There is no such feature that I find is missing from my perspective.
It gives all the possible and feasible options which are required from a user's point of view.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Crashplan individual and family plan is. great
Reviewed on 2021/05/01
Pros
Software had an amazing design. You could use an an existing old computer as a backup drive for your other computers on the network and share it with additional family members.
this was new and different from competitors
Also - the software subscription fees is quite affordable
Cons
With cloud services coming on and advent of networked machines, expecting that Crashplan would continue to offer more differentiating features
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Solid Backup Software for Orgs of A Certain Size
Reviewed on 2022/09/11
Pros
Crashplan was easy to setup and provided great customer service for a fair price.
Cons
Many of the features of Crashplan were aimed at enterprise clients, and the management portal was somewhat overwhelming for the needs of our small organization.
Alternatives Considered
Carbonite- Industry: Airlines/Aviation
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good way to archive your whole machine to the cloud
Reviewed on 2018/05/31
Pros
Crashplan is great because most times I don't even remember it's there. However I am safe in the knowledge that should anything happen to my machine I have an up to date copy of all my data on the cloud.
Cons
The web interface is quite buggy and I had multiple issues trying to enter my credit card details into it until it was resolved by a support rep.
- Industry: Accounting
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Utility
Reviewed on 2017/03/02
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now!...
Before starting with my current company I had not heard of Code 42 CrashPlan. I know of them now! They application is very easy to deploy and even easier to maintain. We deployed the application to over 150 field sales associates with little or no input or assistance from the help desk. The application is almost self maintaining. We have used the restore functionality on many occasions and have been successful in keeping our field sales associates technologically ready and current.
Pros
Ease of deployment
Ease of use
The support team
Cons
The movement from Cold Storage could use a little more work.
- Industry: Defense & Space
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to set up and use for admins and end users.
Reviewed on 2017/10/06
Pros
CrashPlan is simple to use and has a nice interface. I like the variety of backup options it provides. It is completely customizable for your environment.
Cons
I would like to see more options for automated install and registration of users. Something that can be installed on a computer before it is given to the end user.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Endpoint backup without the endpoint pain
Reviewed on 2016/06/30
We have several mobile users and if you have ever tried normal backup software you know that it can...
We have several mobile users and if you have ever tried normal backup software you know that it can be difficult. With Crashplan it just sits on the system and does what it does best, backup the laptop. No admin interaction is needed. New version? No problem, auto updates if configured. Users can restore a file by themselves.
Pros
Just works, low admin overhead.
- Industry: Computer & Network Security
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Recovering my data
Reviewed on 2019/10/19
I've used it to have a smooth transition to my new laptop and for the most part it allowed me to...
I've used it to have a smooth transition to my new laptop and for the most part it allowed me to get all my files in place with a few exceptions but were not a real issue.
Pros
Makes it really easy to select the files and directories to back up and recover.
Cons
Some times a few files get corrupted when trying to recover them.
