Zoho Forms Reviews

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132 Reviews

- Industry: Retail
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Zoho Forms is a win-win
Reviewed on 2022/09/19
Pros
This product is very simple, clean and easy to use. Being able to capture data such as typed answers, radio buttons, check boxes and pictures is key to a form software for my company.
Cons
Integration with different programs such as Google Sheets would be nice, then there wouldn’t have to be so many moving parts.
Reasons for Choosing Zoho Forms
Google Forms didn’t have options such as choosing an answer by looking at a picture and choosing the radio button below it.Switched From
Google FormsReasons for Switching to Zoho Forms
Because Zoho had a more comprehensive program including the features that I needed.- Industry: Marketing & Advertising
- Company size: 5,001–10,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
"Streamline Data Collection with Zoho Forms: A Review"
Reviewed on 2023/02/18
Overall, the experience with Zoho Forms is positive. The platform's user-friendly interface and...
Overall, the experience with Zoho Forms is positive. The platform's user-friendly interface and flexible form design options make it easy to create and customize forms quickly and easily. Its mobile-friendly nature allows us to collect data in the field or on the go.Overall, Zoho Forms is a solid choice for those looking for an affordable and user-friendly form builder, particularly those already using other Zoho apps.
Pros
I liked the following the most about Zoho forms:Zoho Forms has a user-friendly interface that is easy to use and customize.The platform offers flexible form design options, including branding elements and form logic.Zoho Forms is mobile-friendly, making it easy to collect data on the go.The platform can be integrated with other Zoho apps for seamless data management.Zoho Forms offers powerful automation capabilities to streamline tasks.Data security is a top priority, with SSL encryption, password protection, and CAPTCHA included.It is affordable, with a range of pricing plans available to suit different needs.
Cons
Following disadvantages I faced:Customization options may be limited compared to other form builders.There may be a learning curve for users new to Zoho Forms or online form building.Third-party integrations are limited.Zoho Forms lacks conditional formatting options.Storage space for form data is limited.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Lead form for small business
Reviewed on 2022/08/05
only few templates are availble for free trial
Sign up form not available.
Feel Google forms are...
only few templates are availble for free trial
Sign up form not available.
Feel Google forms are better
Pros
can be used as Lead Form
Ease of creation
Can export report and can view report in a table
Mobile App available
Cons
Bad Support . (Zoho form support not finding issue specifically they are saying problem with Bigin . Bigi saying problem with forms)
O Auth not available
Alternatives Considered
Google FormsReasons for Switching to Zoho Forms
To integrate with other CRM
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very effective in creating online form
Reviewed on 2021/05/11
This software help convert our forms into digital forms help us to reducing the need of physical...
This software help convert our forms into digital forms help us to reducing the need of physical paper. It also help us to collect data from the form easily and no more manual data keying that we use to do when we using the paper form.
Pros
Feature that i really like Zoho Forms is, it can share and distribute the form easily from email or the public link without having the form to be embedded to web pages as it will automatically do it itself. This is a very good feature especially when you do not have your own website or blog to embedded the forms.
Cons
It has a good integration with other Zoho product but has limited integration with software and service outside of Zoho product. The design provided for the form template is also quite old and not updated for a new design. Luckily, the process to make my own customization design is quite easy to do.

- Industry: Retail
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Drag & drop forms
Reviewed on 2021/04/01
The privilege to able building forms online really has help me with my task and work. It is very...
The privilege to able building forms online really has help me with my task and work. It is very flexible as i can use it from any device that i have in hand, and need no installation at all. Overall, i am very satisfied with this software.
Pros
I need a simple forms builder that can work from web browser and don't need too much technical process while building it, and stumble across Zoho Forms. It has every aspect and feature that i need, especially for it to be able to work online and no need any installation on the device. It also has a good sharing option that i can share the forms using the emails.
Cons
This forms builder is a very basic software. I need to build everything from the start because it lacks of template library. Some of the feature is only available for the premium account, which is too expensive for a form builder software should cost.

- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can be use online and offline
Reviewed on 2021/05/01
I use this software to collect survey and data from workers on my organization. Building a form...
I use this software to collect survey and data from workers on my organization. Building a form using Zoho Forms is very easy as it not involving any coding and using the drag and drop interface to construct and managing the form layout.
Pros
One of the best thing that make Zoho Forms different from other form builder is, it can be access and use from online and offline state. Every time there are new entry to the form, it will send notification to the apps and i can set it to send push up notification directly to my phone to avoid me missing anything.
Cons
Lacks of option for the form template and no easy customization to the form is the thing that i least like about this software. The report generated from the data collected from the form is not complete as some of the data field on the form are not included on the report.

- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Best for Data Collection
Reviewed on 2021/07/01
Overall experience with Zoho was very good. It is easy to use for the end-user as well as the...
Overall experience with Zoho was very good. It is easy to use for the end-user as well as the administrator. Form creation is very simple that even a layman can use the features. After moving to Zoho Forms we haven't used any other online forms for data collection. Highly reccomende.
Pros
We are using Zoho forms for over 2 years. Our regular use is for registrations. The best thing about Zoho Forms is that the end-user doesn't need to sign in or sign up anywhere; they just open the link, fill the form and that's it. The other good thing is data management as you can download the data in CVS or PDF.
Cons
Zoho Login was an issue, the two-factor authentication was not working. We had the Zoho authenticator Android app but it required login, at the same time the website needed authentication from the same app to log in there.

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best for online form customization
Reviewed on 2021/05/04
I really like that Zoho Forms offer an extensive feature and tools with this software, but not too...
I really like that Zoho Forms offer an extensive feature and tools with this software, but not too expensive with its subscribing plan.
Pros
Zoho Forms is really great in customizing my form layout to be fit with my form objective and needs. Collecting data from customer and employees is very smooth with this software. Distributing the forms also quite easy as they has an option to shares the form by email or posting it to the social media.
Cons
The software will got slower if too many field is added to the form. I will need to use it from my computer if i need to create a complex form and not from my mobile device.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Zoho Forms - Good for complex branching and branding
Reviewed on 2019/08/30
We were looking for solutions that went beyond the simple and free options from other forms...
We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI
Pros
Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.
Cons
Branding options are a bit tricky but mostly solved by embedding on a branded page.
Reasons for Switching to Zoho Forms
Branding options, ease of embedding, dashboard display, value.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brillaint for generating leads
Reviewed on 2019/07/27
It helps me in generating the leads
It helps me in generating the leads
Pros
The most helpfull thing i get from zoho forms is that it gives you an option of adding image in the order forms that helps our customer to select the product easily
Cons
Zoho forms don't have any major issues but some time when we share the link on social media some times it does't open correctly
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Create your forms easy and quickly
Reviewed on 2022/05/18
We can share many data between many applications without need of repeat the documentation or typing...
We can share many data between many applications without need of repeat the documentation or typing the same in the different platforms like Google Calendar, Zoho Desk, ServiceDesk Plus Cloud and more. It is enough to type it in Zoho Forms and it will share the info to the other apps.
Pros
The default integrations that it has like Zoho Desk, ServiceDesk Plus Cloud, Google Calendar, Zoho CRM, Zoho SalesIQ, Zoho Projects and Microsoft Teams. That are very easy to integrate and provide a lot of value for the admin.
Cons
The visual customization in the forms. It only has 19 themes in the gallery but there are people like me that are not so good customizing the forms using the "Customize form" tool, we need to have more templates ready to use, only by clicking on it.
- Industry: E-Learning
- Company size: Self Employed
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good form software with some minor flaws
Reviewed on 2022/05/24
Pros
I really like how easy it is to set up forms. Everything is drag and drop, and there are lots of options for customization. If you’ve used any other form builder, you’ll find Zoho Forms to be very straightforward.
Solid direct integrations with Zapier and Zoho Forms, and easy integration with other software using webhooks.
Cons
I wish you could add logic on the form building page itself. It’s not really clear to me why they require you to visit a separate page, since they do have the aforementioned functionality within Zoho Survey. Having things on a separate page can make things complicated, especially if you need to delete a form field that has rules attached (since you might not know exactly which rule or rules are associated with it).
Additionally, it would be great if they had AND/OR logic built into the rules. This exists natively within Zoho Survey, but Zoho Forms requires you to utilize a workaround using formulas. As an advanced user, I am able to do this easily, but it certainly could be a lot simpler.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Zoho forms for functionality
Reviewed on 2021/02/26
We use a lot of forms in our business and Zoho has freed up a lot of work on the behalf of support...
We use a lot of forms in our business and Zoho has freed up a lot of work on the behalf of support workers having to manually do the forms, scan and email and it's easier than using adobe, which I love, but in this case, ZOHO forms all the way.
Pros
This software is a breeze to use and has saved me a lot of time. As we often have to modify a form, Zoho forms allow me to change just that section, quickly and without fuss. Once submitted, the form is emailed directly to the required recipient or recipients, which is easily set up in the settings for individual forms.
Cons
The thing I find most frustrating is the fact that I can't delete users and have to write to support to get them deleted. Doesn't happen often, but it would be better to have in house control over this.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Questionier and contact form.
Reviewed on 2023/10/17
Zoho form helps in looking for feedback and creating application forms.
Zoho form helps in looking for feedback and creating application forms.
Pros
Zoho form helps in creating questioniers for looking for survey and creating application
Cons
Work on Zoho form is saved on zoho workdrive therefore work never lost therefore I just love it.
- Industry: Newspapers
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
All forms in one place
Reviewed on 2024/02/22
Pros
Very easy to manage my forms and data. Very easy to setup and manage once you created the account.
Cons
None, all worked smoothly for me, no Cons until now.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Zoho Forms: The User-Friendly Solution for Professional Forms
Reviewed on 2023/02/22
I have learned that Zoho Forms has many advantages since we first started using it. First, custom...
I have learned that Zoho Forms has many advantages since we first started using it. First, custom forms for event registration, customer feedback, and lead generation have been made simple thanks to the drag-and-drop interface. We have been able to collect data from any location at any time thanks to the responsiveness of the forms and their compatibility with mobile devices.The capacity to automate workflows and integrate with other Zoho products, such as Zoho CRM, is yet another advantage we have discovered. We are able to collect payments online, automatically route form submissions to the appropriate team members, initiate follow-up actions, and more with Zoho Forms. We have been able to reduce errors and save time by streamlining our data collection and processing thanks to this.Our overall encounter with Zoho Forms has been extremely positive.
Pros
The options for customization are simply amazing, as they enable us to make forms that showcase our brand and have a professional appearance. We can opt for pre-designed templates or even create our very own custom themes, fonts, and colors to ensure that our forms match our website and marketing materials.The conditional logic, multiple pages, and file uploads are very helpful in creating complex and dynamic forms. We can gather the precise data that we require and ensure that the user experience is smooth and effective. Thanks to these features, we were able to craft forms that were tailored to our specific data collection requirements.
Cons
There are a few drawbacks or issues for me.One potential disadvantage is the restricted plan choices, which can make it hard to make frames that stick out. Also, the pricing structure, as being confusing and expensive, is another issue. Although these are just minor aspects or issues with Zoho Forms, we've found that these aren't a big problem for our company.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pretty good
Reviewed on 2023/02/11
Overall, it's a great database builder
Overall, it's a great database builder
Pros
It's easy to use especially for new people
Cons
Not sure I find anything I dislike. I builds databases pretty well
Alternatives Considered
Google FormsReasons for Switching to Zoho Forms
It's much more functional
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
With a little creativity, you can use Zoho Forms for multiple purposes.
Reviewed on 2022/04/11
Before I started using Zoho Forms, I watched some video tutorials to get started on the right foot,...
Before I started using Zoho Forms, I watched some video tutorials to get started on the right foot, and so far I have done very well with this software. It is an intelligent system that gives us overall control over the distribution of forms; organizing the results to manage specific needs.
Pros
I've tried other form building tools, but what I liked about Zoho and what sets it apart from the rest is that the information is quickly obtained, the data can be exported to other platforms, it offers different options for the analysis of the forms, it has pre-built forms that streamline the process and save the user time in creation, and it has more survey-specific options.
The forms are flexible, it can be posted on a website or the link can be shared on social networks, which offers a greater reach and response rate. It can also be sent to a specific audience or sent more privately by email.
Cons
Customization of colors and fonts can be more extensive, and although it has happened on very few occasions, sometimes the forms in social networks do not open correctly and that can be a problem.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool to collect the customer data
Reviewed on 2019/08/31
My overall experience with the zoho forms is good. I am using zoho forms to collect the customer...
My overall experience with the zoho forms is good. I am using zoho forms to collect the customer data and increase my conversions.
Pros
I have been using the Zoho forms to collect customer data from our websites. Users can quickly fill out their details, and we can use it for business needs. One can easily create a particular Zoho form and start collecting valuable customer insights which would have taken a very long time if designed with the backend languages such as PHP. One can import the data from the Zoho forms and upload it on the Zoho CRM for further processing.
Cons
One thing which I would like to mention here is that the User-interface of a Zoho web form is pretty simple. There is no back button on the zoho form after it had been filled to return back to a particular page.

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to implement forms solutions for all companies
Reviewed on 2022/05/13
Pros
It really satisfies form or data entry needs for companies using zoho suites, this helps keeping everything integrated within one environment.
Cons
It could be better to implement visual edits in the CSS part of the forms but with workarounds you can easily solve this.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ZOHO The ultimate form maker
Reviewed on 2021/06/09
Make sure you utilize Zoho Form in conjunction with the other Zoho products. It's well worth the...
Make sure you utilize Zoho Form in conjunction with the other Zoho products. It's well worth the money. We use Zoho One and are quite pleased with its versatility and ease of use. Every tool accomplishes precisely what it's supposed to accomplish, and by watching a few training films, you'll save time and money.
Pros
Zoho has a variety of tools, and as an researcher, I use a handful of them. Forms is my favorite of all the items. I've created some rather extensive forms with a LOT of restrictions, and they function fine! It's great that it can be tweaked in so many ways. We've paid for our subscription, which allows us to change the backdrop of the form and add our corporate logo.
Cons
The only thing I don't like about them is that they provide a large range of membership options at exorbitant prices. I'd like to see them combine several plans and lower their rates.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
collection of data using Zoho forms
Reviewed on 2020/09/25
was easy to set up and use.
integration with Zoho crm was a breeze.
was easy to set up and use.
integration with Zoho crm was a breeze.
Pros
ease of use and simplicity in integration with Zoho CRM.
integrates well with workflows. and the published forms render well on all devices - web, mobile with responsive rendering.
possibility os restrictive sharing is a good feature that can be useful for restricted data collection .
Cons
publishing info back from Zoho crm was a bit of a challenge but this also was possible with some workaround.
Alternatives Considered
Google FormsReasons for Switching to Zoho Forms
integration with Zoho CRM- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zoho Forms are a great value add for field teams
Reviewed on 2018/11/27
We used zohoforms to help us gather and collect data in the field, without having to use paperwork...
We used zohoforms to help us gather and collect data in the field, without having to use paperwork and data entry staff.
Pros
Ease of use, easy to build forms and great resources to get started
Cons
Customer service took a little longer than expected, but were very helpful
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy way to use and manage forms like you never thought possible
Reviewed on 2018/01/30
Zoho Forms is an amazing way to give a client or company control over their contact and feedback...
Zoho Forms is an amazing way to give a client or company control over their contact and feedback forms, and also allow them to use forms for simple shopping and payment gathering.
Pros
I LOVE how easy it is to not only get started making online forms, but also how easy it is to manage and expand those forms for ANYONE, even those with know website development experience. I use this system for customers that need to manage their own forms, or customers that use their forms for more than just contacting people - like eCommerce or appointments. The free version does a lot of stuff and is great for small businesses that need a little help, but the paid versions also do SO much more! The form builder is also AMAZING and unlike most others, allowing even a novice to make an interactive form.
Cons
The ONLY thing I don't like about this system is how expensive things can get once you outgrow the free version. There is a HUGE gap between the free version and the first paid version, not only in the number of monthly submissions but also the price is a bit high too.
- Industry: Law Practice
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great For Reviews, Surveys and Client Intake
Reviewed on 2018/04/11
Pros
We set up Zoho forms so it integrates perfectly with our CRM. When we onboard new clients we just have them enter all the appropriate information into the form and it attaches the completed form to their profile.
Cons
The settings for each experience needs to be better formatted. it can be difficult to do all of the things necessary to set up a form properly. It is possible to even forget important settings because it is not readily available to customize. It's hidden and you have to dig for the setting.