Hoopla Reviews

Being able to rent books, using your library card

Sometimes, the app is very laggy. Other than that, I do enjoy being able to authenticate my library card, anytime I want to rent something.

I like how easy it was to jump into Hoopla and begin using it, especially that you can feed it from a google sheet/excel.

Adding in the users was very easy and training was simple

Sometimes it refuses to update and it is not in live time if not linked to a CRM system
If would freeze on occasion
It's quite expensive in comparison to a competitor we changed to and offers far more functionality

The ease of adding appointments from a variety of different places.

I tried to log in from another device and got a limit error, twice on two different days.

We have been using hoopla to get the sales team more engaged. Love how a rep can directly call someone else out to compete. Helps drive the competition between the sales team and the music and pictures you can add in are great as well. Since implementing I have noticed our team get more driven in setting goals and competing to beat each other. The gifs are fun too and when someone closes a deal they get to hear the song of their choice and their face light up across every tv in the company.

I have no cons for this. It works well for a large sales team but maybe not as well for a smaller one

We have brokers with sales goals and spiffs. This software made it into a game and was a lot of fun.

It has an occasional glitch or "grayed out" feeling in some areas where we wished it could do this or that.

This platform in a improvement over what I used to use and is easy to navigate and use. There are no real bells or whistles here just choose and listen. I have recommended it to many friends.

It could use a update It would be really nice to be able to listen to a short sample, even just a minute or less, before you actually commit to borrowing it..

Hoopla is a great platform to access content.

Not the best for content creation. More for consumption.

I use Hoopla through the Indianapolis Public Library and I love it! While there are music and movies that are available, I mostly use it to read graphic novels. It is easily one the best places to read graphic novels on a tablet without paying for a monthly subscription.

I wish I could use it on my Roku smart TV, to watch movies. That would really expand me use of the program.

It's great software for checking out books and movies. I use it once a month to get book's and movies

You can only get a limited number if items each month. I wish this were different. I would use it more often.

Many options allow customization as well as "out of the box" utilization. For example, walk off songs, pictures, short video clips, background visuals, etc., make the user experience strong.

CRM Integration is decent, but not easy for a non-technical user. Once implementation is completed, it is worth the investment, but the time investment could be lighter from a Hoopla and Hoopla customer standpoint alike.

Great for goal setting and keeping metrics.

Sometimes the information is not as organized as it could be for the user

It allowed for leaderboards for the sales team

I don't like the way they price the software per user

Integration with SFDC for reporting. Real-time notifications.

Creating chaneels is cumbersom. Hard to individualised notifications for each rep.

What I like the most is the convenience of it all! All of the e-books that I haven’t started or I am already in the process of is all located in one place. Not to mention, this app is totally free! All you need is a valid library card.

I don’t like how some e-books that look very interesting aren’t available. I don’t know if this has to do with some sort of licensing issue between the app and the book publishers, but I would love for more options to be available on this already amazing app!

Really enjoyed it for a sales team when closing sales, recognition piece great

Didn't get the full use out of it and ended up not thinking it was worth the investment

This software definitely makes a statement when a rep books a meeting. We have it so a loud gong sound goes off. The team has a love/hate relationship with it.

You have to create special reports for Hoopla. I wish you were able to just have Hoopla pull from existing reports but once they are created it's fine.

You will get basic configurations and metrics for a Gamification process. I had to change it for rise.global because I didn't had advanced metrics calculations, ex: points were the sum of 50% of sales metric + 25% od phone calls + 25% of meetings. Bassicaly you will get Leaderboard charts for a TV Output.

It lacks several advanced functionalities and the possibility of advanced design settings

It works great for what it is needed for

It runs a little slow but it works great

I love the level of transparency that Hoopla brings to my team's performance and metrics. While we have access to our own performance dashboards, Hoopla allows other departments on the floor to see and recognize the work we are doing, as well as to acknowledge top performers.

The creation of the reports and dashboards was a little tricky at first, but our CSM has gone above and beyond to make sure that we got everything up and running and even helped us build some of the reports out.

I like that I can find ebooks to read or listen to

Nothing at the moment. There wasn't anything that I didn't like it