Jotform Reviews

The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.

There isn't much. It isn't the sexiest platform out there, but with a little CSS you can get the forms styled exactly how you want them. It would be nice to have better WYSIWYG options.

Really minor detail, but I get quite annoyed when the forms auto sort in the order of most recently updated. They start by displaying alphabetically, I'll click on my desired form, but right as I click it changes ...

I've come to rely on the Cards version of forms. I like the breadth of integrations and the variety of field types. The new Tables and Reports features are pretty interesting too.
JotForm is reasonably easy to set up and very user-friendly on the front end.

A lot of the default styles are pretty dated, but there are some fine options for styles. The admin UX takes a bit of getting used to--not quite the normal flow, but there are reasons for this.

JotForm is easy to use, powerful and automates our registration process to save me a lot of time.

It took a little bit of time to learn JotForm. A tutorial would have been helpful.

Product is somewhat easy to use. Once it’s figured out. What one wants the end product to look like and have.

If to much info is on form, will crash.

It allows us to carry out a check-in registration by our check-in agents, where you can register instantly if there is any problem in the apartment or with the guests, everything is done through a form that has logical answers to send email alerts in case there is a problem.On the other hand, it allows us to keep track in real time of the money of rates received by the agents.

We would like to customize even more the automatic messages/warnings to make it easier to identify them in the mail. On the other hand, we miss more modes for the forms with more options, such as being able to enter an unlimited number of photos without this number having to come predetermined by default.

The ease of building forms. There's many options available and it's very straight forward.

Not integrating directly with my scheduling system. However, I can copy and paste my link.

We can use a lot of features by paying a small amout. I paid 49$ and i have access to all the features. That's why jotform is my first preference when compared to their other competitors.

The thing i didn't like in jotform is we can't able to use customized URL in bronze subscription it is only available for enterprise subscription.

As a software developer, Jotform has been an invaluable tool for me in creating surveys and managing daily tasks. The platform's user-friendly interface and intuitive form builder have made it easy for me to quickly create custom surveys and gather important data from clients and users.One of the key benefits of Jotform has been its wide range of integrations, which have allowed me to seamlessly connect my forms with other tools and systems. This has saved me a significant amount of time and effort in managing data and workflows across multiple platforms.In addition to its survey capabilities, Jotform has also helped me to manage my daily tasks more efficiently. The platform's task management features, including reminders and notifications, have helped me to stay on top of deadlines and prioritize my workload effectively.

While JotForm offers a lot of integration options with other software and services, setting them up can be time-consuming and complicated. I have had to spend a lot of time troubleshooting and testing integrations to ensure that they work correctly with my forms.

Jotform helps my organisation work like a professional body. With just a few staff, we are able to harmonise works from different department, each knowing what his or her tasks entails. It also gives us the ease of working from any where, and reporting work done, it also helps the HR department assess impute and efficiency of staff. Just don't know he angle to start from, but for best customer experience, use jotform.In essence, in builds the competence of staff, to enhance service delivery of customers

I cannot pinpoint any, but just for the sake of this review, I would say that the software does not support offline work as some of the features are online enabled.

This is such a powerful tool compared to other form builders I've used in the past because it's a one-stop shop place where our clients can fill out the details of their event, it gets assigned to an available team member, then eventually we can export the data, collect payment, and finalize the details of an event. It is web-based so its easier to navigate

Their customer support is only available online and the pricing plans are a little bit expensive

It appears, on the surface, to offer a ton of really nice form elements & features. You can make the forms do a lot of seemingly cool stuff that's difficult, if not impossible in some other form builders (until you actually deploy them & discover their true, undisclosed limitations/quirks).

There are constant bugs, quirks, and downtime, with ZERO live support regardless of subscriptions level. My biggest issue is with prefilling forms for customers. Important fields like the product list can't be prefilled so all the customer has to do is review & sign. Of course, it doesn't tell you this until you go to actually prefill a form. Now I'm left with a situation where I have to have a different, less-capable form if I want to prefill contracts for customers using existing info. What a waste. Better yet, there's no support. If you have a question or issue, you get to wait for an email response. Of course, they only deal with part of what you've asked, so you then have to send another email, then wait another unknowable period of time for the next person to deal with half of the problem, then requiring another email, another wait.... and so forth. Of course, if it's an underlying issue with their software (like the improperly functioning dropdown quantity selector), they say they'll send it to the developer team, and who knows when/if the problem will get addressed at that point. They literally tell you that they can't tell you. Not acceptable for commercial deployment, imo.

We use Jotform for leave applications and petty cash requests in our small team. Before Jotform, we would typically do it manually and though it is seemingly mundane, does contribute to some inefficiencies specifically for me an my partner who approve these requests. Jotform helped streamline all those.

I like the feature that allows people to sign in the digital forms. This allowed us to completely remove some of the basic forms we have in our office and just transition to digital. It then gives us a PDF report after.

The free version is quite generous, allowing you to use the useful features of the app. I do find the pricing a bit expensive. It start from free and then suddenly jumps to 34 USD.

Jotform is the first software that consistently does exactly what I want. Every. Single. Time. There's a help topic or community response for everything I've tried to create. It also integrates with our email marketing service, which makes customer communication and follow-ups a breeze.

I'm a sucker for flawlessly executed conditional logic, and Jotform does this extremely well. Essentially, every feature I look for is there, ready to do what I need it to, without any kinks, hiccups or work-arounds. Brilliant!

There's no drawback I can think of for Jotform. The only thing that took more effort than I would have liked was verification for sending automatic emails from our domain, but this is only because our organization has tighter security than most.

All forms are mobile responsive and a mobile app for Jotform can be downloaded on your phone. Forms can even be created on the mobile app. The desktop and mobile are similar. Choose from many themes and templates., choose from classic form and card form.
Form fields are less restrictive. Manipulate forms by drag and drop. Widgets can be added to forms for e-signatures and check lists. Image slide is another choice. Forms can be automated and decrease workload. JotForm advises on how to get better response rates from your forms.

I spend a lot longer than I want using JotForm. It takes a long time to find the right template, the right theme, and personalize them. The freemium plan is restrictive. The customer support team did not answer my questions or solve my problem. I had to ask another JotForm user how to even reach them because JotForm is unorganized.

Jotform is realy the best tool about survey and appointment purposes. They have tons of automations features and it has easy of use charachter. Also customer support is very fast and kindly.

Prices! To be honest jotform is very expensive. Thats why althought it was my favorite tool, ı dont use it because of price. Especially country like Turkey which is inflation rate is more than %150, this price is not normal. I think they should define different price point for different country. Or should serve some discount coupon.

Jotform started out as a simple webform application and has grown tremendously since I started using it in 2015. The ability to easily create basic forms with templates is fantastic. The incredible number of form field options and widgets makes creating complex forms with great conditional formatting options. HIPAA compliance and form Encryption make collecting sensitive information very secure. Customer service is quick to respond and people trying to use JotForm to create forms for Phishing are identified and locked out until they prove they are legitimate (it happened to me when trying to create an online W-9 for our clients.

JotForm just released JotForm Reports which may solve my primary "complaint". While you can create awesome notification emails which shows the data collected, You are not able to specify in the notifications to exclude fields with no response. This was important for us and required we use a different vendor since we could not create a workaround.

Jotform is very easy to use and understand software, which makes it a great option for beginners. Forms support is very comprehensive and offers a variety of features and options for customizing forms. The ability to connect forms to third-party applications is very convenient and gives users great flexibility. Built-in analytics tools are great for understanding user behavior and making informed decisions. The ability to create forms from predefined templates is very convenient and time-saving. Finally, the customer support is very responsive and helpful, which is very appreciable.

JotForm has a lot of useful features, but there are a few weak points that are worth mentioning. The first is that the free plan is very limited and does not allow access to certain advanced features. Additionally, forms can sometimes be complicated to set up and customize, which can be frustrating for non-technically-savvy users. Finally, JotForm customer service can be slow to respond and may not always provide the most helpful answers.

First of all, The user interface is brilliant. Very easy to understand. Easy Drag and Drop form builder saves lots of time in our corporate life. JotForm design process is very straight forward and gives ability to customize out forms according to our requirements. It allows our team to collaborate simultaneously which is a grate feature that i did not see from other competitors before. Another Plus point is that JotForm has lots or integration options with 3rd party systems like Paypal, Stripe, Skrill & etc. They provide few different pricing plans with a very attractive Free Plan which includes 5 Free Forms. Of course JotForm has a reasonable price when compare to its competitors. It has a grate library with over 10,000 Templates. E Signature is a another grate feature to mention.

Sometimes, Its confusing to find the right template for us. But eventually we do. I would appreciate if they can improve their customer service center. sometime it is harder to get a help instantly form their side. Better if they can implement more Tutorials and Guides us to follow.

Jotform has been my favorite form builder since 2016. For me, it has been the most useful supporting my work in education advocacy and non-profit project management (for supporter intake, needs assessments, consulting clients, accountability for weekly goals and benchmarks, etc.)

It is not uncommon for the platform to experience glitches as it expands and gains new features. However, it remains useful (versatile and powerful) regardless. The interface is simple and straightforward: you drag and drop elements, add widgets, integrate others tools, etc. Plus, you can view your form and embed it on your site when you are finished with it.

Jotform is so easy to setup if you are a beginner. No experience necessary in coding, just simply pick from a template, edit your branding and away you go! From novice to expert, there are lots of coding features and widgets in their form builders and it connects to mainstream online payment processers very easily.

There is ZERO customer service! There is no live chat feature, no email correspondence and no phone line.
If you have an issue you submit a ticket that ends up in a long queue and more often then not a day later you'll get a response that asks for information that was clearly stated in your ticket or a response that says 'they don't know' and then they close the ticket. If you are not comfortable troubleshooting technical issues yourself, more along to another software. The current Jotform support requests STINKS!

Very easy to use, extremely fast and flexible. They are always improving product and it solves lots of job we need to do.

The pricing should be more flexible based on country I guess.

Easy to use: The platform is user-friendly and intuitive, making it easy to create and customize forms even for those with limited technical skills.Customizable templates: JotForm offers a wide range of templates that can be customized to suit the specific needs of an e-learning form, including assessment forms, feedback forms, registration forms, and more.Integration with popular third-party services: The platform allows easy integration with popular services such as Google Drive, Dropbox, PayPal, and more, making it easy to manage and collect data.

Limited design options: While the platform offers a range of design options, they are limited compared to some other form builders. This may be a drawback for those who want their forms to stand out with unique designs.Limited form submissions: JotForm limits the number of submissions you can receive on your forms each month. This may be a limitation for those with a large number of students.Limited conditional logic: While JotForm offers conditional logic, it is limited compared to some other form builders. This may be a drawback for those who want to create more complex forms with advanced logic.

Integration into our project management system was easy to setup with very little maintenance. We also have greater ability to customize the forms compared to our old form software.

The PDF editor is sometimes slow and clunky. Finding that PDFs look different in the editor when compared to the final product.

You can integrate with almost any CRM in existence today even including project management tools like monday.com

The free version comes with Jotform branding.
Jotform is great but pricey.

There is a long list of capabilities that JotForm comes with, in starting when we were searching for a solution that can build a WYSIWYG form, that can store the data, and reflect the data in real time excel sheet, and Boom, we got it. It solved our problem of payment + data collection in a simple frame. Hats-off to the founders and developers. It would take at-least a week earlier to make a HTML form with custom fields and on top of that validations of each field was a standing nightmare. Now we got an express way, simply loving it..

To be honest, the pricing plans are not use pocket friendly. If you are not working with regular form business then it will be better to use Google or Zoho. In free tier you get 5 forms with 100 submissions each, which is not a great deal. You at-least have to upgrade to their silver plan to accommodate marginal amount of data.
Also, the payment gateways are limited to Stripe and PayPal. Not much useful for your audience based out in South Asia.