Jotform Reviews
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2358 Reviews
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best form builder tool
Reviewed on 2025/01/06
My overall experience with jotform is excellent but mainly I like thier customer support and less...
My overall experience with jotform is excellent but mainly I like thier customer support and less pricing. Also, it has the best helpful resources for their users.
Pros
I like its advanced conditional logic and it's wide integration options. And mainly it is very user friendly to access.
Cons
I like the least with their limited customisation for Advanced Features and file storage charges.
Response from Jotform
Hi ABDUR,
Thanks for leaving a positive review. We're thrilled to hear you enjoy the advanced conditional logic, wide integration options, and user-friendly experience. Your support motivates us to keep improving. Let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
helpful form for our business process
Reviewed on 2024/12/04
the forms are active and it makes our business run smoothly. it saves many repeated step to deliver...
the forms are active and it makes our business run smoothly. it saves many repeated step to deliver the services
Pros
that is has smart-pdf function, very helpful.
Cons
that to have other staff access we need to subscribe to the highest level, very expensive.
our webmaster notice certain SEO function is not facilitated in Jotform so we are moving to wordpress-based form.
Response from Jotform
Hi Andrew,
Thanks for your wonderful review. We're happy to hear that you find our smart PDF forms really helpful. Unfortunately, the multi-user access feature is only available on Enterprise. However, it is possible for anyone in the standard plans to work with anyone through our collaboration feature. Check this out: https://www.jotform.com/help/419-understanding-form-collaboration/.
Reach out to us if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Keep getting suspensed, but customer service is not helpful and
Reviewed on 2024/12/08
Very annoyed, since I am not doing anything wrong, I have read their terms of agreement, and I am...
Very annoyed, since I am not doing anything wrong, I have read their terms of agreement, and I am following the rules. I clarified what they thought was wrong accepted my issue and went on to ignore it once again.
Pros
Found it functional. It’s easy to create logic paths.
Cons
I keep getting suspended for not good reason and customer service has not been helpful. I got suspended so I contacted the support team, I received a message saying that they could see that there was no ill-intend, but remained suspended. I then went on for 2-days trying to fix this, finally got an answer from someone saying it would be unsuspended and I asked what I could do for it to not happened again. I followed her advice to the letter and haven't gone into the account in five days. Today I find that it is suspended again. Not only that, but I can't seem to respond to customer service messages because the only form of communication is through a 'thread' to which they as you to log in. Which I am not allowed since my account is suspended. In the first time I was being able to do this, but not sure what is happening now. Please use another software.
Response from Jotform
Hi Carol,
Thanks for your feedback. We appreciate your positive words. To address the issue with your account, you can also send us a direct message from our Facebook page at https://fb.com/jotform or on X (Twitter) at https://x.com/jotformsupport. You can share with us your form link so we can quickly locate your account and help get the issue resolved. Thanks for your patience and understanding.
- Industry: Events Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Step up from Google Forms!
Reviewed on 2024/09/14
Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate...
Jotform is a GREAT step up from Google Forms at an affordable price and a great intermediate between Google and Typeform. If you need a signature or to connect with Stripe, Jotform is a great choice!
Pros
Jotform allows advanced automation and branching, signature, and purchases. We've been able to set up advanced forms that even allow for custom invoicing. Jotform has incredible customer support. They respond with screenshots and videos publically so that others can also gleam from your questions!
Cons
Compared to Typeform, Jotform is harder to create branches and you do not have as much control of the design. You cannot create as advanced of automations.
Alternatives Considered
TypeformReasons for Choosing Jotform
To be able to allow customers to make purchases through the formReasons for Switching to Jotform
Purchasing capabilities - was easy to integrate Stripe and also create an invoice optionResponse from Jotform
Hi Ali,
Thanks for your detailed review. We’re glad to hear that our platform has been a solid step up from other platforms and that you’ve found features like advanced automation, conditions, and payment integrations helpful. It's awesome to know that our Support Team has been able to help you well with screenshots and videos.
Regarding on the conditional logics, if you're having difficulties, you can check out these user guides: https://www.jotform.com/help/57-smart-forms-conditional-logic-for-online-forms/.
If you ever have any questions or need help with automations, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Love Jotform!
Reviewed on 2024/12/02
All in all, Jotform is a great product and we've worked through the challenge of one user/team. Its...
All in all, Jotform is a great product and we've worked through the challenge of one user/team. Its great to be able to integrate Jotform into our other data platforms.
Pros
The user experience and interface is clean and easy to use. As a survey taker, I find jotform to be very simple and easy to understand.
Cons
I don't like that, no matter what level of membership you have, your team is only allowed one user. Even with a smaller organization, we have many staff working with different forms. So, to have a membership that would allow multiple staff to have their own profiles would be very helpful.
Alternatives Considered
FormAssemblyReasons for Switching to Jotform
We wanted to see if the form customization was better suited for our needs.Response from Jotform
Hi Jacob,
Thanks for your excellent review. We're happy to know that you had a great experience using our platform, and it was easy for you to use it. We strive to make our platform clean, intuitive, and user-friendly for everyone, so it's great to know that it's been easy for you to navigate as a survey taker. We do have the teams available on our Enterprise plan. You can check out this link for more information regarding Teams: https://www.jotform.com/teams/. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform Review
Reviewed on 2024/11/25
It is easy to use and assimilate detailed data/ Q&A's.
It is easy to use and assimilate detailed data/ Q&A's.
Pros
The ease in delivering and receiving data to end users.
Cons
It is harder to get people on another platform rather than the Google Forms or other sites they use. But the extensions & exporting data are helpful in that regard.
Response from Jotform
Hi Leslie,
Thanks for your excellent review. We’re so glad to hear that our platform is making it easy for you to deliver and receive data to end users.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Education Management
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Student Jotform
Reviewed on 2024/12/04
Very good, it is very helpful in making forms and collecting data
Very good, it is very helpful in making forms and collecting data
Pros
Simplicity
Availability of design features
Cons
It is not as customisable. Let the user be able to customize more things
Response from Jotform
Hi Adnan,
Thanks for your positive review. We're delighted to hear you appreciate the simplicity and availability of design features. If you have specifics about the customizability you're looking, let us know through our Contact Us page at https://www.jotform.com/contact/ so we can help and come up a solution.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A better alternative to Google Forms
Reviewed on 2024/12/05
My son’s PTO used jot forms a lot for parent surveys, sign ups for events and collecting payments...
My son’s PTO used jot forms a lot for parent surveys, sign ups for events and collecting payments for school events and dues for PTO. If had always been super easy to use and I’ve never had any issues with it.
Pros
I like how easy it is to collect responses and send out forms in this platform. Jotform has extra features that Google forms doesn’t have. We use this a lot with the PTO at my son’s school.
Cons
The only downfall is it isn’t 100% free like Google forms but with all of the extras it’s most likely worth it depending on what you intend to use it for.
Response from Jotform
Hi Katherine,
Thanks for your positive review. We're happy to hear that our features are making a positive impact on your activities. It's great to know you're finding it easier to collect responses and manage forms.
If you have any questions or suggestions, let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Customizable Forms
Reviewed on 2024/11/19
Pros
Jotform has a lot of features that allow for customization and many templates built in and ready to go.
Cons
Some of the more advanced features are a bit pricey.
Response from Jotform
Hi Victoria,
Thanks for your excellent review. We're glad that you like our available features and how you can customize your form using our platform.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for online fitness coaches
Reviewed on 2024/12/04
Pros
The ability to design various forms easily and quickly
Cons
Sorting through multiple submissions looking for a specific one from a single person is a bit difficult at times.
Response from Jotform
Hi Trevor,
Thanks for your positive review. We're happy to know that you are able to easily design and create forms using our platform. You can use the sort or search option in the tables to check the specific submissions. You can check out this guide on how to search submission: https://www.jotform.com/help/450. If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very easy to use but a bit pricy.
Reviewed on 2024/05/20
Overall, I have found JotForm easy to use and am still learning much of what is available. Their...
Overall, I have found JotForm easy to use and am still learning much of what is available. Their biggest downfall so far is their customer services, they do respond but mainly with generic answers that really do not help with specific enquiries.
Pros
There is a wide range is fields available which makes forms highly customizable. The form builder interface is easy to use.
The final form is clean and well presented, even with the default overlay.
There are many integrations to choose from.
Cons
The price is quite high especially as there are alternatives available that are much cheaper.
Support is very sparse and a little erratic with questions being answered is a very generic way.
Integrations are not very straightforward to set up.
Reasons for Switching to Jotform
Very easy to use. Highly customizable. Nice clean end product.Response from Jotform
Hi Andrew,
Thanks for your positive review. We're glad to hear that you find our platform easy to use and appreciate the wide range of customizable fields and integrations. It's great to know that the results meet your expectations. We understand your views about our pricing, rest assured it reflects the top-notch features, robust security, and comprehensive support we offer. These are aspects often lacking in cheaper options.
Feel free to reach out to us if you have any questions through our Contact Us page at https://www.jotform.com/contact/, and we will do our best to help you.
- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good support
Reviewed on 2024/07/31
Overall, the experience is good. It is our primary platform
Overall, the experience is good. It is our primary platform
Pros
Jotform is easy to use and the customizations are good for growth
Cons
I don't like that my team can't be in jotform working on the same form at the same time unless we pay for enterprise.
Response from Jotform
Hi Karen,
Thanks for your positive review. We're delighted to hear that you find our platform and its features easy to use. Your feedback is valuable to us.
I'd also like you to know that it is possible for others to edit your form in Form Builder through our form collaboration feature without upgrading to Enterprise. Check this out: https://www.jotform.com/help/419-understanding-form-collaboration/. However, if you wish to use the Teams feature and have better controls for managing your forms, feel free to upgrade to Enterprise.
Feel free to let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fully recommend considering Jotform for coaches, practitioners etc
Reviewed on 2024/02/21
I love my overall experience with Jotform, I fully recommend it
I love my overall experience with Jotform, I fully recommend it
Pros
It's super easy to use, has lots of templates so you don't have to start from scratch. Super adaptable, can replace squeeze pages or simple landing pages for paid events sign-ups. Looks super professional.
Cons
For the free trial the number of forms is lower than I'd like. I think 10 would be more suitable, rather than 5. Also the paid submissions would be better put at 20 instead of 10 per month, that way, the cost of upgrading to paid Jotform would cover itself through the cashing in allowed by the platform in the free trial
Alternatives Considered
TypeformReasons for Switching to Jotform
Because of the free trial I tested it out and liked it, ended up sticking with itResponse from Jotform
Hi Laura,
Thank you for your positive review and for sharing your experience with our platform. We're delighted to hear that you find our platform easy to use and versatile. Your satisfaction with our templates and professional-looking forms is exactly what we strive for. We understand your concerns about the form limits on the Starter plan, but we believe the current limit is sufficient for basic usage. As a tip, you can archive or disable unused forms to free up your form count limit.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best option for simple use
Reviewed on 2024/11/09
The product is good. It's a very simple set up experience. If you just need something simple to...
The product is good. It's a very simple set up experience. If you just need something simple to solve some of your business problems this is a perfect solution. More complicated processes you'll need a different product.
Pros
It is a very simple workflow solution or customer interaction platform.
Cons
It didn't have a live pull feature to utilize API integrations and pull in information based on an entry.
Reasons for Switching to Jotform
It was a better fit with more options. The pricing was good too.Response from Jotform
Hi Nathan,
Thanks for your 5-star review. We are happy to know that you enjoy using our workflow feature. As for your request, while we don't have a feature available for that, what we can recommend is to use Prefill. This allows you to fetch existing data from your forms, tables, or third-party platforms. You can check out this guide to know more about prefill: https://www.jotform.com/help/1805-what-is-jotform-prefill-and-how-does-it-work/. If you want to create a custom function using our API, you can check out our API documentation on this page: https://api.jotform.com/docs/.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Experience the greatness of creating incredible forms with Jotform.
Reviewed on 2024/11/25
Our experience with Jotform has been exceptional. Thanks to Jotform, we now have a very resourceful...
Our experience with Jotform has been exceptional. Thanks to Jotform, we now have a very resourceful platform for creating all kind of forms that we need. Creating forms with Jotform requires no coding skills and this allows everyone to be able to create forms on their own without asking for assistance.
Pros
Jotform has the simplest user working interface making it so effortless for us to create our forms. It has a very feature-rich form builder that allows us to create any type of form. Jotform no-code form builder uses drag and drop to create a form which makes it quick and possible for anyone to create a form. It has excellent analytics and reporting functions that allows us to analyze our forms data especially the survey forms. Jotform security is very good and ensure that all our data and form remain safe.
Cons
We haven't had any upsets with Jotform to this point. It has served us right and we have nothing not to like.
Response from Jotform
Hi Christina,
Thanks for your excellent review. We're so glad to hear that you find our platform easy-to-use. And enjoy its feature-rich form builder, and drag-and-drop functionality has made it effortless for you to create forms. It's great to know that our analytics, reporting features, and strong security measures have been helpful for your surveys and data analysis.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No writing codes creating forms with Jotform.
Reviewed on 2024/08/20
It has been a very simple yet effective experience with Jotform and we are very impressed how...
It has been a very simple yet effective experience with Jotform and we are very impressed how everything has worked perfectly for us. It was so easy to learn how to use Jotform and it uses drag and drop form creation technology which is quicker and simply compared to writing codes.
Pros
Jotform drag and drop form editor makes form creation very undemanding for us. The editor is very much loaded with premium form design tools that help craft very beautiful forms for almost every functionality. Jotform advanced security helps keep all forms and their data safe from any kind of security threats.
Cons
Jotform has offered us everything we have needed to create forms and there has been no cons so far.
Response from Jotform
Hi Rhea,
Thanks for sharing your experience. It's amazing to hear how our platform has streamlined your form creation process. We're glad that our security features have given you peace of mind. It's always our goal to make complex tasks effortless, and we're thrilled that everything has worked seamlessly for you.
If you ever need anything, let us know from our Contact Us page at https://www.jotform.com/contact/. We’re here to help you every step of the way.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform is effortlessly easy to use
Reviewed on 2024/08/06
My experience with Jotform has been excellent. It helped me to streamline data collection processes...
My experience with Jotform has been excellent. It helped me to streamline data collection processes and manage responses efficiently.
Pros
I love how user-friendly Jotform is. easy to create and customize forms effortlessly with its drag-and-drop interface.
Cons
The only downside is that the advanced features and higher submission limits come at a cost. For small projects or startups, the pricing can be a bit steep.
Response from Jotform
Hi Betty,
Thanks for taking the time to write us a positive review. We're delighted to hear that you find our platform user-friendly and that you enjoy the ease of creating and customizing forms with our drag-and-drop interface. Your satisfaction is our priority.
We appreciate your perspective on our pricing. Our free plans are designed to provide sufficient limits for basic usage and startups, offering access to nearly all the same features as our paid plans. We strive to balance advanced features and higher submission limits with reasonable costs to support both small projects and growing businesses. Your input is valuable, and we will continue to assess our pricing to ensure it meets the needs of all our users.
Feel free to reach out to us if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Events Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform gives new light when creating digital forms.
Reviewed on 2024/06/12
Jotform has made our work to create digital forms very easy and effective. It is very easy to use...
Jotform has made our work to create digital forms very easy and effective. It is very easy to use and has very functional form building tools that gives us the best experience.
Pros
Jotform user interface is very well organized which makes it lightweight and easy to use. The e-signature tool allows us to sign our forms electronically from anywhere. Jotform form building tools are very flexible and allows us to create any type of digital form for our different uses.
Cons
Nothing about Jotform is hard to like. Things work really well in Jotform and there no difficult aspects.
Response from Jotform
Hi Courtney,
Thanks for leaving us a positive review. We're delighted to hear that you find our platform's user interface well-organized and easy to use. It's great to know that the e-signature and flexible form building features are meeting your needs. We appreciate your support and look forward to continuing to provide you with a great experience.
Feel free to reach out to us if you have questions or if you need help with your forms from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform for Non-Profit/PTO
Reviewed on 2024/07/03
Overall, Jotform has helped our non-profit look more professional and many of our volunteers are...
Overall, Jotform has helped our non-profit look more professional and many of our volunteers are able to request a form and we can have that link ready for them within the hour. It has helped us with organization and has helped increase our yearly donations.
Pros
What we really love about Jotform is the ability to do customized forms, digital payments, and have a separate spreadsheet that collects all the form data. As a PTO our forms changed weekly and it was incredibly user friendly. We went from sending paper forms home to being able to send digital links with the instant ability to make a payment.
Cons
I don't really see any cons to this software. We pay for the software but its a manageable price.
Response from Jotform
Hi Diana,
Thanks for your positive review. We're thrilled to hear that our platform's customization options, payments integrations, and our tables features have been so beneficial for your needs. It's fantastic to know that our platform has made it easier for you to transition from paper forms to seamless digital processes. We appreciate your support and look forward to continuing to serve your needs.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Museums & Institutions
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Efficient Form Building and Data Collection
Reviewed on 2024/07/14
My overall experience with Jotform has been exceptionally positive and transformative for our...
My overall experience with Jotform has been exceptionally positive and transformative for our organization's data collection and management processes. From the moment we started using Jotform, it became evident that the platform's strengths lie in its intuitive form builder, extensive customization options, and seamless integration capabilities.
Pros
Jotform has been an invaluable tool for streamlining our form-building process. The customization capabilities are robust, from themes and layouts to advanced settings like conditional logic, ensuring our forms are both visually appealing and functionally efficient.
Cons
While Jotform offers extensive features and flexibility, there are a few areas where improvements could enhance the user experience further. Occasionally, navigating through advanced settings and configurations can be overwhelming, especially for new users. More guided tutorials or tooltips could help mitigate this learning curve. For instance, when setting up complex forms with advanced features like conditional logic, it took some time to understand all the available options.
Response from Jotform
Hi Bridgette,
Thanks for your amazing review. We're happy to hear that our platform has been invaluable in streamlining your form-building process. Our goal is to provide robust customization capabilities to ensure your forms are both visually appealing and functionally efficient. We're glad to know that features like themes and conditional logic have been beneficial to you.
We understand that navigating through advanced settings can be challenging for new users. To help with this, we have an extensive User Guide section filled with many guides, most of which include video tutorials. You can find them here: https://www.jotform.com/help/. Additionally, you can search for answers in our Support Forum at https://www.jotform.com/answers/ or ask questions at any time from our Contact Us page at https://www.jotform.com/contact/. Our Support Team will be happy to help.
- Industry: Computer & Network Security
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform Best Product
Reviewed on 2024/05/27
Jotform experience is very nice to use it helps you a lot specialy for your work.
Jotform experience is very nice to use it helps you a lot specialy for your work.
Pros
I like this product all platforms. Cause its easy to use and helpful for everyone.
Cons
Nothing least i like here for this product. Very nice
Response from Jotform
Hi Heidelyn,
Thanks for your positive review. We're happy to know that you find our platform easy to use and helpful for you.
Let us know if you have questions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jotform Saved Us Hours
Reviewed on 2024/07/15
Up until April this year I couldn't fault it. The issue with the billing and the old plan we were...
Up until April this year I couldn't fault it. The issue with the billing and the old plan we were on has left a bit of a sour taste, however, the product itself is a no brainer and we recommend it to all web devs.
Pros
As we are WP developers, there is always the issue of SMTP. Jotform solves this instantly. The quickness of deploying forms is impressive. The ability to have exactly the form fields we require is massive.
Cons
The pricing modal. We've been Jotform users for literally years. We were on a grandfathered plan that we had enjoyed for years. All of a sudden, our form limits were exceeded and view limits were exceeded. To the point where all of our forms were stopped. Speaking to support was frustrating at the time, however, we did finally manage to come to a resolution and received a reduction in price for the silver package.
Response from Jotform
Hi Katie,
Thanks for your positive review. We're thrilled to hear that our platform really helps and has finally solved your issue with SMTP. It's great to know we are able to help you meet your needs perfectly.
If you have any questions or if you encounter any issues with your forms or account, let us know through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplify your life with JotForm!
Reviewed on 2024/09/25
Pros
I love the integration with critical products/software I use daily for business and how it has streamlined the process of creating forms. It has saved time and creative energy with the templates already created. I have been able to devote more time to the growth of my business because of the increased productivity and efficiency JotForm has created in my life.
Cons
The paid plans can be a bit pricey, but it is still worth the investment.
Response from Jotform
Hi Jenna,
Thanks for your positive review. We're glad to hear that our integrations and form templates have helped streamline your workflow and boost your productivity. It's fantastic to hear that you can now focus more on growing your business.
Feel free to let us know if you have questions or suggestions through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
The Go to Form Creator
Reviewed on 2024/04/22
Overall, I love Jotform. While not specifically an education website, it definitely helps makes a...
Overall, I love Jotform. While not specifically an education website, it definitely helps makes a tedious process easier for the teachers involved. It saved a lot of time for the "shoppers" to be able to put together the bags of items needed by our students in poverty. Only negative is that it is still over $200 for a basic membership and when coming out of pocket, it's too much for a teacher to do.
Pros
I created accounts on many form generator websites. However, none, with the exception of JotForm, were able to get the form to look and function like I wanted it to. It was simple to use and with a few hours spent getting the form set-up, it was ready to go.
Cons
As a teacher, only one form was being used, and the cost to keep that form going would be at least $200 coming out of pocket to get more monthly submissions. If the form was being used to collect money or for a business, I could see charging, but for our simple purpose, it seems like a high cost when we don't know how much the form will be used each month.
Response from Jotform
Hi Emily,
Thanks for taking the time to share your thoughts about our platform. It's truly heartening to hear that our platform has been such a valuable tool for you, especially in your role as a teacher.
We understand your concerns about the cost, especially when it comes out of your own pocket. If you haven't yet known, we offer a 50% discount for non-profit educations, and you can apply on this page: https://www.jotform.com/education/pricing/.
If you have any questions, reach out to us through our Support Contact Form at https://www.jotform.com/contact/. We’ll be happy to help.
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jotform Review
Reviewed on 2024/04/04
Jotform delivers a seamless and efficient form-building experience, making it a preferred choice...
Jotform delivers a seamless and efficient form-building experience, making it a preferred choice for individuals, businesses, educational institutions, and non-profit organizations alike. Its combination of ease of use, extensive features, and reliable support makes it a valuable tool for collecting and managing data online.
Pros
Jotform's combination of user-friendliness, form flexibility, strong integrations, and affordability makes it a popular choice for businesses and individuals who need to collect data and manage submissions efficiently.
Cons
the main concerns about Jotform are the lack of customization options in terms of format, limited export options, and restrictions on form submissions for free plans. However, it's important to note that Jotform offers a wide range of features and integrations that can help users create professional-looking forms and streamline their workflow.
Response from Jotform
Hi,
Thank you for your detailed review. I’m glad to hear you find our platform's user-friendliness, integrations, and affordability beneficial. It's great to know these aspects have made it a popular choice for your needs. I'd like to clarify that our free plan has access to almost all of the same features as paid plans. They mainly differ on monthly submissions, form views, upload space and form limits. To understand more about account limits and usage, check out this link: https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/.
If you have more questions, let us know from the Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
