As a Technologist, I review the market for leading Financial Services institutions looking for the very best technology in the market. It's my job to ensure we select best-in-class cloud solutions that combine an intuitive interface within an Enterprise grade, scalable and robust solution. I also need to ensure adherence to rigorous security standards that are demanded by our industry and integration of a chosen solution within the client's ecosystem of applications.
Following a detailed review of the market, shortlisting and formal procurement process, Gatekeeper stood out as the class-leading vendor and contract management solution based on the feature set and flexibility of the application. The current solution available and the overall vision is compelling.
We conducted a granular security review including our own penetration testing. It is clear from the output of this process that security is at the very core of the Gatekeeper application. This cannot be underestimated as we all move to the cloud.
We worked with Gatekeeper to implement their solution quickly and effectively across the organization. A seamless integration with OneLogin has made provisioning and user access simple and highly effective. User adoption is high and we look forward to expanding the use of the solution to their Portal Technology.
The Gatekeeper Customer Success Team and Technical support are, like the solution itself, the highest standard we have found in the industry today.
I have no hesitation in strongly recommending Gatekeeper.
- Ease of use
Clear, concise, quick and straightforward GUI. High level of user adoption in first use.
High level of customization allowed while maintaining a robust core.
Mobile interface works as good as normal web interface.
A great team of experienced support people who actually listen and act upon suggestions and even implementing them in the final product. There bug fixing capacity is very quick. We have seen some happen in days after noticing them.
Some features are: When you send a message via Gatekeeper to a supplier their response will also be captured in the tool including any attachments. That allows for a robust audit trail.
Customizable workflows that allows for delegation of responsibilities within your organization.
It's more costly when compared to competitors but it's also much more product for the money.
The supplier portal suggested for us not only onboarding of new suppliers but also a supplier maintaining its own compliance data. At the time of writing this is not yet possible.
At this moment e-signing and redlining is not yet available.
This system helped us maintain all our contractual documentation and vendor contact details in a centralized location. Also we are using this system effectively to track risk based on our audit findings. Overall we are able to transform our vendor management by onboarding Gatekeeper system.
Ideal system with feature set matches our needs. I like workflow flexibility, access control, bulk upload/update, flexible vendor and contract views, user management and dashboards.
Overall, I like intuitive design, it helped our admin and end users to start using without much training.
I am also looking for basic spend functionality without a need for buying additional spend module.
I like all the features, but suggest having more flexibility and options to create additional dashboards.
As a busy legal team we needed a central area to manage all contracts and give full visibility to the business. Gatekeeper has an extremely easy to use interface requiring little to no training. The customer success team worked very closely with us to configure the solution to meet our exact use-case.
The Google Apps integration and unlimited user plan has allowed Lending Home to roll out Gatekeeper to over 200 users giving direct and controlled access to specific contract records company-wide.
Gatekeeper has transformed the way our department engages with the business, improving efficiency, reducing risk and greatly enhancing collaboration.
I have no hesitation to strongly recommending Gatekeeper - it's an excellent solution from a great company
Greatly enhanced clarity of all of our data. We especially enjoy having full visibility of all upcoming renewals.
Getting data into Gatekeeper has been simple and the benefits have far exceeded our original objectives. Our internal owners are now proactively notified when contracts are due for renewals and on other key regular events such as vendor reviews and key documentation updates.
The dashboards in Gatekeeper provide such a clear view of our data so we can be proactive, renewing contracts on better terms and cancelling contracts we do not need well in advance. This all provides an excellent return on our investment. Gatekeeper is simple to use and when some help or guidance is needed, support is always available online in their Live Chat feature.
We has been looking for a cloud tool to help us manage hundreds of contracts with a range of different key deadlines and end dates. Having used Excel as we grew this started to cause a number of problems.
We reviewed the market and either found simplistic solutions that lacked customisation or expensive Enterprise solutions that needed to be tailored costing us more money than we wanted to spend.
Gatekeeper came with almost all of the features at less than 20% of the cost of the bigger vendors. The interface is great and really easy to use. The team just jumped in and got work done. We love the built in email/messaging system. As we deal with many suppliers storing all emails/messages centrally means every member of the team is up to date.
This software has saved us lots of management time along with allow us to reduce costs. The support is great and we get updates on enhancements and new features all of the time - some of these were built based on our own requirements without additional costs.
When Gatekeeper first launched there was no Google Drive or Google Apps integration but this has now been added and it make the administration really simple.
We selected Gatekeeper after spending enough time in the solution to see how easy it was to use compared to other solutions we had demonstrated to us. The team helped us every step of the way to get our vendor and contract data entered and imported. It was very easy to configure the data we needed to store and all of the views to match our exact processes.
I was dreading the process of getting our data into any system but doing this in Gatekeeper was painless. Seeing the dashboards and reports come to life and give us the information and email alerts to get on top of our workload was so satisfying.
I wish all the systems we used were like Gatekeeper.
There was a small learning curve with some features early on, but once those were under control it's been very easy to set up and train others on.
The support has been so good that I often find myself feeling guilty for bothering them. "Surely they're going to be fed up this time..." but no, they were always eager to help out at any time and as much as needed.
The customization is a massive plus. Not only is it vital to meet our needs, but it's easy to set up and very flexible. Additionally the customer support is unparalleled, not only with responsiveness but with their eagerness to make sure our experience with Gatekeeper is as seamless as possible.
The biggest issue we currently have is not being able to make customized fields mandatory (unless it's done through a workflow). This requires stricter administration to make sure everyone is filling out everything as we as an organization require.
The user interface is very intuitive and the ability to customise allows us to easily integrate with existing processes and engage users in order to maximise the benefits of using the system.
The Gatekeeper team have done a great job onboarding and go above and beyond to find effective solutions.
The product team are quick to develop smart features in response to our business needs.
There is room for development of the product, in particular eSignature, but we expect to see this in the near future.
We chose to partner with Gatekeeper as their technology was by far the most intuitive we evaluated. Our challenge was to secure accurate master data and compliance information from over 3,500 suppliers across Europe.
We simply didn't have the manpower to take on this challenge alone. Gatekeeper Vendor Portal technology and the supporting team are a vital partner for the SCC procurement and commercial teams moving forward
Gatekeeper has a clean user interface, it's easy to use, and the customer support has been excellent. It takes a bit of time to learn how to configure the workflows, but the kanban layout makes it easy to keep an eye on each contract as it moves through the review and negotiation processes. We like the ability to do a lot of the customization ourselves. We've had top-notch account management and implementation support.
No cons so far, but we're hoping for a couple of enhancements in the future. We handle a lot of addendums that currently have to be split into separate documents to use the e-Sign tool. We also don't always communicate directly with our counterparty's signer and it would be helpful if the link could be forwarded to the appropriate person.
The Gatekeeper team is amazing. They are very responsive when there are questions.
I like the one stop shop feel of the software and the ease of notifying BU leaders that their software is coming up for renewal. This makes them accountable
Great having all of my contracts at my fingertips. We are a nonprofit organization with limited budget, but Gatekeeper was very willing to work with us to allow it to fit into our numbers. Staff are very eager to make updates to their system based on customer feedback. We've had a few features added very quickly after we made a request. Program is very user friendly.
We have been using Gatekeeper for just over a year. I have not found anything that I would consider a con.
Very intuitive and easy to use. Requires very little user training and support. Also like the ease in which fields can be added via administration profile.
Roles - need the ability to further restrict functions and visibility based on specific groups or criteria.
This tool has been very useful because it allows you to control and track the cash flow, as well as the process of buying and selling with suppliers and customers, allows us to view and create the process from scratch, it also allows you to store and send reminder messages with certain dates
As it is a platform with many functions and activities, the loading process tends to be slow for everything that registers in it, the rest works perfect
Great tool, giving me a complete overview of contracts within the business, giving me the added benefit of strategic planning.
Ease of use and the central contract database.
Lack of e-signature tool. Once in place, this would be a fantastic added feature.
Ease of use, customization on the fly by end user is very good, not needing to rely on support
Some search, navigation is a little clunky
The program has eliminated the need for drawers full of hanging file folders, with a variety of different individuals. GATEKEEPER has allowed us to centralize contracts, and create a workflow that tracks where contracts are in the process.
There are a few fields that are not relevant to our industry, so we have to navigate those. Overall the system is easy to use
Very easy to use and support responses are fast and effective.
Gatekeeper allows us to capture the necessary data easily, you can renew and cancel contracts. It is a very useful application and quite comfortable to use.
In the time that has been used we do not find any inconvenience, on the contrary it allows us to give better results in the work performance,
10/10 experience, great implementation team!
Gatekeeper has a fantastic dashboard with overall information, they are developing a lot of fs to bring even more value to the tool
nothing at all, it works pretty fine and they are under big user experience development so you have to be a little patient with your implementation process
In my team we have little time using it but in general we do very well with the software
It allows you to see several important details of the same contracts, such as dates, types of services, billing schedule etc.
On the part of the costumer sales it could be a bit confusing to complete so many details
So happy with the software. Any "cons" surfaced have been addressed in a timely manner and the team is SO helpful and friendly to work with. We love it!
Links made between contracts, counterparties, projects, entities. Ease of use.
Project tracking features are less extensive than thought
Compared with other solutions, Gatekeeper is very intuitive and simple to use. Also important that support is at a high level.
Compared to similar solutions from the competition - this program is expensive, but working with this product is very efficient.
Every type of information can be loaded into Gatekeeper. Their system allows full automation and easily recall your data
When trying to compare information, it is somewhat difficult to organize into a spread sheet. However once accomplished its just great
Gatekeeper has become the central solution we rely on for managing our contracts and
suppliers every day. The interface is beautiful and extremely easy to use - no training required.
There are a whole range of options to customise the application and views to our exact needs.
The Gatekeeper support team are very responsive to any request, proactively keep us updated on new development and also involve us in the overall product roadmap - its a true partner model.
I would thoroughly recommend Gatekeeper and the team to any company wanting to get their suppliers and contracts under control.