Bookafy

Free online appointment booking software

Overall rating

4,7 /5
(136)
Value for Money
4,5/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,6/5

93%
recommended this app
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136 Reviews

Amber
Amber
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Very Happy! Excellent Software!

Reviewed on 2015/08/23

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to...

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Response from Bookafy Scheduling

Hello Amber, thank you for the kind words! We will work hard on customer service to earn a 5 in the future. Thank you!

Danelle
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  • Industry: Music
  • Company size: Self Employed
  • Used Daily for 1-5 months
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  • Likelihood to recommend 9.0 /10

Very good software!

Reviewed on 2018/10/16

I am very pleased with it. I love that I am able to easily have clients and colleagues book...

I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom.

Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.

Pros

I love the simplicity of the software. It serves as a fantastic tool for clients to book my services on or offline without hassle.

I like the one page 'website', particularly at the moment while I rebuild my business website.

I love that I can have payments made during the booking. I haven't used this feature yet though as I'm transitioning from another platform.

I also like that I can create private links to send to clients for private bookings.

The opportunity for clients to leave a review which visitors can see is a great added bonus.

I like the possibility of creating new integrations with other software.

Cons

I found it tricky to grasp the internal 'back office' set up at first. Probably because I was used to using different software. However, the founder has been exceptionally helpful and spent time investigating my issue. He has made suggestions that helped a great deal. His suggestions have actually helped me to better understand my use of my online calendar outside of Bookafy.

Response from Bookafy Scheduling

Thank you so much for the kind words!

Sashana
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  • Industry: Cosmetics
  • Company size: Self Employed
  • Used for Free Trial
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  • Likelihood to recommend 6.0 /10

Very simple

Reviewed on 2020/01/17

I wanted to ensure that I remain organized and keep in contact with my clients so that good...

I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.

Pros

The scheduling portion of Bookafy is very easy to use and straight to the point. It has the perfect amount of features. Some software have so many features that it's almost overwhelming to use and unnecessarily complex. I didn't experienced that with Bookafy. I love the fact that I can create gaps of time between appointments so that I can rest and prepare for other clients. Also, I love the fact that I can adjust my availability so that my available booking hours are compatible with my school hours.

Cons

When inputting the types of makeup services I offer under "Appointment Types", I realized that there is no option to insert a display picture of what that service would look like. Having a display picture accompanying the type of appointment would not only make for better presentation, but would allow clients who are a bit more indecisive to have an idea of what that service would look like without having to go onto my main website or instagram page. I also had trouble finding the online payment feature. In fact, I still have not found it. But that is easily remedied by accepting payments in person upon arrival or by wire transfer. That being said, it isn't the easiest booking software to use but it can definitely be used efficiently.

Drew
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  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
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  • Likelihood to recommend 10.0 /10

This scheduling app is absolutely crushing its competitors

Reviewed on 2019/04/19

I'm able to set up a scheduler *inside* a popup box within a marketing funnel (a pathway of pages...

I'm able to set up a scheduler *inside* a popup box within a marketing funnel (a pathway of pages that leads cold traffic to book a call). Being able to do this within a popup means my users won't need to leave the particular page where they get the invitation to book in the first place—which removes yet another step (aka 'friction point').

Pros

I use Bookafy for both myself and others. It lets me be really flexible with getting others to schedule appointments with me and the clients for whom I'm setting it up. The biggest deal that I found refreshing when I came across it was: Ability to redirect to a custom URL after booking.
I was able to leave behind a service that was almost 4x the cost… in fact, this competing service WAS more than 4x the cost considering Bookafy will allow me to set up MORE than just two "appointment types" and STILL redirect to custom URLs after the booking!
I love using it inside a popup box so users never have to leave the page. (another functionality bonus)
And in case anyone's wondering, users can also select their time zone (a pitfall of some WordPress plugins)

Cons

I believe it could be easier to set up and customize exactly how I want it. I think it will get there in time though; the support behind it is so responsive and they've listened to the challenges and desires that users are expressing.

MICHAEL
MICHAEL
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  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 1+ year
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  • Likelihood to recommend 10.0 /10

Very good clean and easy to use interface

Reviewed on 2019/08/15

It has really helped my business, as it allowed me to book appointments with potential clients.

It has really helped my business, as it allowed me to book appointments with potential clients.

Pros

Very easy to use user interface, and has some nice integrations with 3rd party apps, like zoom, google calendar.

Cons

The booking page design could be better, it's design I don't like that much.

Raymond
Raymond
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  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
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  • Likelihood to recommend 4.0 /10

It works but lacks development & features. It's...rather basic.

Reviewed on 2020/09/07

Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and...

Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and diming for features and the lack of progressive development alongside lack of communication, otherwise, it does what it's supposed to.

Pros

It does what it says, it's just very basic. For the time that I used it, I appreciated the simplicity of it's functions.

Cons

Lack of development & features. Support takes their time responding. The platform feels a bit, outdated compared to others.

Ivan
Ivan
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Customer service is great

Reviewed on 2015/08/22

Even though there are a few things I couldnt figure out right away... Jason was quick to assist...

Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Response from Bookafy Scheduling

Ivan, thank you for your feedback and glad Jason was able to help! Keep in contact if we can help with anything in the future!

Alex
Alex
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Simply Awesome!

Reviewed on 2015/08/23

We looked at virtually every scheduling software out there and Bookafy has been a great experience....

We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don't tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Response from Bookafy Scheduling

Hey Alex, thank you for the nice review of Bookafy! We really appreciate the feedback!

Sarah
Sarah
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Easy, Awesome, Super Fast!!!

Reviewed on 2015/08/23

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation....

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

Response from Bookafy Scheduling

Hi Sarah, thank you for your nice words and the nice review. We really appreciate you taking the time give your feedback!

Stuart
Stuart
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I love new start up businesses that kick butt

Reviewed on 2015/09/20

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In...

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy!

Greg
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  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
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  • Likelihood to recommend 10.0 /10

Amazing and Affordable

Reviewed on 2021/06/29

Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others,...

Upon reopening our library, we needed an appointment scheduler to manage visitors. I tried others, but Bookafy was so far above them that it wasn't even close. The free tier is a godsend for nonprofits, and the paid tiers offer affordable features for leveling up. I don't usually rave about software, but wow, Bookafy is smooth and easy.

Pros

I am so pleased with this product because it offers nonprofits like ours a way for our library patrons to schedule their own appointments without overloading our librarian with email exchanges. As many nonprofit managers know, products like this usually come with extreme limitations unless you move up to a higher tier, but this product was ready to go for us with lots of features right out of the box. I am grateful that Bookafy exists and is so affordable, not to mention it's just well done all around. I can't say enough about it.

Cons

Nothing. It all works beautifully and intuitively.

Steve
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  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
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  • Likelihood to recommend 8.0 /10

Very user friendly software and a must have for businesses with appointments!

Reviewed on 2018/11/13

Pros

I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality

Cons

When first started using this software, it didn't have capability to sync my availability from more than one of my calendars. This has since been updated.

Response from Bookafy Scheduling

Thank you Steve! We love having you as a customer... if you have any other feedback, we are all ears! Hoping we can keep working to earn a 5 from you, so feel free to share anything you need! :)

Ghislaine
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  • Industry: Program Development
  • Company size: 2–10 Employees
  • Used for 6-12 months
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  • Likelihood to recommend 0.0 /10

Really bad customer service

Reviewed on 2020/05/05

We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it...

We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019.
I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.

Pros

Easy to manage
Easy integration on the website

Cons

Needed to manually block out times
the customer service is really bad

Kellie
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Love it! Life saver...

Reviewed on 2015/04/02

Thank you Bookafy... I found you on Capterra last month and I have been using your software ever...

Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Response from Bookafy Scheduling

Kellie, thank you for the kind words. I really appreciate this!

Lary
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Ill be honest!

Reviewed on 2015/08/22

We bought this program for our wellness center in Denver. I am not super tech savy, so at first I...

We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little Start video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.

Response from Bookafy Scheduling

Lary, thanks for your honesty! I really appreciate your feedback!

Luis
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  • Industry: Education Management
  • Company size: Self Employed
  • Used Monthly for 1-5 months
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  • Likelihood to recommend 8.0 /10

Good online scheduling software

Reviewed on 2018/09/20

Bookafy is a great way to offer customers the possibility of booking a session with you and accept...

Bookafy is a great way to offer customers the possibility of booking a session with you and accept payments in advance. However, their user interface and customisation options need a lot of work and maybe having so many options in the back-end make it somewhat complicated to get it up and running at first.

Pros

What I like about Bookafy:
- Many features which make it a complete customer scheduling solution.
- Accept payments upon reservation
- Integration with main calendar apps (Google, Apple, Outlook, etc.)
- You can add team members and separate booking times.

It is, in general, a very complete booking solution.

Cons

I find that Bookafy is slightly complicated to set up. Plus their user interface can be quite unfriendly at times. The booking landing page is virtually impossible to edit, besides changing the background picture and logo.

Response from Bookafy Scheduling

Hey there Luis! I appriate the feedback... and we took your review to heart. We have made a ton of changes, and I think you will really like what we have done. Are you up for giving it another try? I would love to know what you think of all the updates!

Emily
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Casey is Great to work with

Reviewed on 2015/11/27

We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked...

We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked with Casey early on to get our account all set up and working perfectly. There are so many options to customize, so I definitely recommend that new users do a walk through with the bookafy staff to make sure you are fully utilizing the software. Really great and has been working wonders in our business! Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it... I didn't know he was the owner until long after... I guess that is what humble service looks like!

Dani
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One of the best business decisions in over 20 years!

Reviewed on 2015/09/20

Switched to Bookafy almost a year ago now. One of the best business decisions I have made in over...

Switched to Bookafy almost a year ago now. One of the best business decisions I have made in over 20 years in the massage industry. Great product, great support. I studied the competition for six months before going with Bookafy. I know that sounds a little crazy, but I wanted to find a good fit. What I liked about Bookafy then has only gotten better in time, as
they role out improvements on a regular basis. I love the software then, and I really love it now! If you are looking for software for your small business, look no further!

Response from Bookafy Scheduling

Hello Dani, thank you for your nice review.

Gary
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Bookafy is Amazing!!

Reviewed on 2015/11/12

I work for a company that manages over 75 locations nationwide. We have utilized a few other...

I work for a company that manages over 75 locations nationwide. We have utilized a few other software platforms and Bookafy is by far the best to work with. I like two things in particular, 1. I can customize so much. From staff schedules to service stat times, colors, branding,etc. There is so much to customize for my business and for each of our specific locations. 2. Their support staff is fantastic. They are always available to help, they never complain for my many (maybe too many) questions. They are really nice and great to work with. Highly recommend!

Leslie
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Hello Sanity, goodbye the old crazy me!

Reviewed on 2015/12/03

I schedule all of the parent teacher conferences at our school, and three times per year I feel...

I schedule all of the parent teacher conferences at our school, and three times per year I feel like I am going crazy. The razzle frazzle that it takes to book nearly 900 families with nearly 50 teachers is enough to make me want to pull my hair out. Then... we started using Bookafy. Seriously, this is ridiculous how easy it is. I send an email, and that's it. Then I am back to doing useful things in the office instead of going B.A.N.A.N.A.S! Sorry, I am just a little excited!

Marty
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Powerful Software

Reviewed on 2016/02/12

We are using the software for our business coaching company. We have 7 coaches that are working in...

We are using the software for our business coaching company. We have 7 coaches that are working in almost every time zone with customers throughout the world. We have loved working with Bookafy and it has been invaluable. We drive all of our customers to schedule appointments on our website, and all of our staff use the staff links on their email signatures to set up appointments directly with them. It is tremendous!

Greg
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Couldn't be Happier!' Brian

Reviewed on 2015/11/12

As a current user of Bookafy, I am now quite loyal to product. The benefits are great and couldn't...

As a current user of Bookafy, I am now quite loyal to product. The benefits are great and couldn't imagine life without it. Sarah from their customer service team has been a tremendous help in customizing out account for our team. We are really happy and quite thankful. I know it is a bit cliché to say, but this software saves me so much time it is ridiculous. Love it!

Todd
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Great software for my medium sized massage studio

Reviewed on 2016/02/11

Bookafy is Easy to use, has great features, and is Reliable, Cost Effective and overall huge time...

Bookafy is Easy to use, has great features, and is Reliable, Cost Effective and overall huge time saver. Bookafy so far has saved me a lot of money and time. As a small studio this system has worked wonders for us and simplified our appointment booking process for guest and my employees. I would recommend the system to other studios.

Michelle
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Happy Happy Customer

Reviewed on 2015/09/16

I have used your services off and on for the last year and have loved every minute of it! I have...

I have used your services off and on for the last year and have loved every minute of it! I have not ever had any problems or issues at all! I also love that it seems daily you guys add new features, integrations and make it prettier and easier and easier to use. Your product just gets better and better! Keep up the good work!

James
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Great software, tried a few others and this one is my favorite

Reviewed on 2015/02/27

We have about 20 reps out in the field daily, and this has been a great tool for our company. ...

We have about 20 reps out in the field daily, and this has been a great tool for our company. Instead of meeting in the office to get everyone their list of jobs for the day... the reps just look at their phones and off they go. Most of the time, we dont even meet now. Its saved us a ton of time and I couldn't be happier.