Bookafy Reviews

Great Company, Software and Customer Service

Reviewed on 2015/09/23

The staff at Bookafy are tremendously helpful when it comes to account set up, answering questions and adding feautures. The software works great!

Very good software!

Reviewed on 2018/10/16

I am very pleased with it. I love that I am able to easily have clients and colleagues book appointments. I it is great to able to receive payments and automate the booking with Zoom.

Bookafy makes the process a lot more simpler than the more complicated systems that I have used. Also, the customer service has been exceptional. I booked an on boarding session and the friendliness and helpfulness I received was above and beyond what was required. It was so impressive. I don't recall receiving even a tiny percentage of such an experience from customer service members of other scheduling software I have spent a lot more on.

It works but lacks development & features. It's...rather basic.

Reviewed on 2020/09/07

Eh. I can't really say the experience was necessarily bad, it just seemed like a lot of nickel and diming for features and the lack of progressive development alongside lack of communication, otherwise, it does what it's supposed to.

Very good clean and easy to use interface

Reviewed on 2019/08/15

It has really helped my business, as it allowed me to book appointments with potential clients.

Very Happy! Excellent Software!

Reviewed on 2015/08/23

I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.

Difficult to Manage

Reviewed on 2019/07/18

I don't really like it. It's too hard to manage the dashboard

Customer service is great

Reviewed on 2015/08/22

Even though there are a few things I couldnt figure out right away... Jason was quick to assist with any method possible to help. He even logged into my wordpress website an installed the iframe code... no extra charge. Just good ol fashion customer service... going the extra mile! Within hours, I was all set up and ready to go and still had the support to customize everything to my own company building greater relationships with my clients.

Simply Awesome!

Reviewed on 2015/08/23

We looked at virtually every scheduling software out there and Bookafy has been a great experience. The cost is crazy low (don't tell them), the service has been really good (ive called and emailed a few times), its really easy to use, it has been a real breeze for my staff and receptionists to learn and implement the system pretty seamlessly into our business. The Bookafy customer service agent we have been working with is Sarah and she has been incredible.

Easy, Awesome, Super Fast!!!

Reviewed on 2015/08/23

I would like to thank my Bookafy team for an extremely easy and lightening fast implementation. Everything was very easy to understand and I appreciated having them take me through the system while on the phone. We had everything up and running within one day and I felt confident that their team was always there if I had any questions. Really happy!

I love new start up businesses that kick butt

Reviewed on 2015/09/20

I go out of my way to work with small start ups when possible. Most of the time it's a disaster. In this case, Bookafy is so darn good I could shout it from the roof tops. These guys are on to something really big and I have been telling everyone I know. Also, I called in and one time the owner answered the phone to help... he was super nice and helpful. I love Bookafy!

My Booking Program

Reviewed on 2019/01/08

Overall I haven't missed an appointment, as I have a terrible memory. I like this and I like the branded homepage, even though the url is bookafy, I don't mind.

Best available Cloud based solution for POS & Online Booking

Reviewed on 2015/08/23

So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of
customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option.

Really bad customer service

Reviewed on 2020/05/05

We were overcharged by mistake when we initially set up Bookafy. When I reached out to Bookafy it took 4 weeks for their first response. This was back in August 2019.
I have been emailing them about 8 times, back and forth, with not being able to find the account ect. with the promise the refund would be made, but nothing came through. Then I decided to start a new claim hoping someone else would take the case and help but I NEVER got a response on that. Overall very disappointing and an overcharge of $252. Now it's May 2020 and this is my last resort to hopefully get our money back.

Love it! Life saver...

Reviewed on 2015/04/02

Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!

Fast and easy

Reviewed on 2016/05/08

I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy!

Ease to use platform with the best customer service I've ever had!

Reviewed on 2017/03/24

I am still glowing from my experience with Bookafy. As someone who is not exactly the most tech-savvy person, I require a lot of hands-on customer service attention. When I called, I was lucky enough to chat with the Bookafy CEO. We chatted about my needs and how Bookafy would help my business. After I signed up for the free trial, he walked me through the entire platform until I was confident I could easily navigate it. He knows the platform in and out and explained to me how each setting would help streamline my business. I really enjoy working with Bookafy and look forward to growing my business with it.

Excellent and very affordable system

Reviewed on 2015/11/28

Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney.

Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie.

Overall: I would highly recommend and the value for money is excellent.

Outstanding!

Reviewed on 2015/11/25

I Called customer support this morning (Saturday) and I had the opportunity to work with Sarah on a few questions I was having. She was patient, informative and professional. Thanks for making my life a little easier this morning! BTW, I wasn't expecting anyone to answer their phone, for crying out loud it was Saturday AM, but Sarah let me know that after hours calls route to all of the customer support cell phones to make sure customers can reach help when needed. Pretty cool... I guess this is a benefit of working with a 'startup' that wants to earn our business!

Like a dream

Reviewed on 2015/09/20

I could seriously be their before and after marketing story. My life was a wreck trying to keep up with returning phone calls/emails, appointment scheduling, confirmations, staff scheduling etc... within a week or so, I am completely at ease. Everything works so well and my business has been completely streamlined. I almost laugh at the small cost of the software compared to how much time I save. Its remarkable. I must be saving 30 hours per week easy. Also, our no shows are down, and revenue up. All for a measily $60 per month. So so so awesome.

This was our first year learning and using the scheduler

Reviewed on 2015/11/29

Jason was amazing. He was very patient with us, as we seem to have some special circumstances with our scheduling at our school, and he was able to help us create all the parameters that we needed, even up to the day the final schedule was made live. I am excited to see how easy the scheduler will work for us during parent teacher conferences! I am still learning the software on our end, but the ability to talk to us over the phone/email/chat was a huge plus. Thank you.

problem solved!

Reviewed on 2016/01/09

Im a single operator counselor, and I love the simplicity of Bookafy. I am sure there are some systems that are more robust, but I love that it works simply after only a few minutes of set up... and I also love that they answer the phone when I call with my questions. it allows me a one counselor practice a chance to have the benefits of a scheduler and a call back service all in one. perfect solution for me!

Is the customer service good? I have no idea, I haven't needed it

Reviewed on 2015/11/12

I read all of the reviews about customer service, and I suppose they might be true... but I am even happier that I haven't had to find out for myself. I am pretty tech savy, but I wasn't expecting to be able to set up so easily without having questions. It is very intuitive, and I really really like Bookafy. Thank you!

Great!

Reviewed on 2015/11/26

Every time I have a question, customer service always answers extremely quickly. The features and ease of the program are amazing. My company used to use another company and although the two are very different, Bookafy has shown to be much more effective for us and our clients. Really love this and will continue to be a loyal customer!

Great with the switch

Reviewed on 2015/08/23

We recently expanded our location and switched to a branding system. We loved that Bookafy allowed us to change all of the colors and markings to go with our brand. Its beautiful the way it is built into our existing site via iframe! Very easy and professionally done. Thanks again Keep up the good work Bookafy.

Great Customer Service!

Reviewed on 2015/11/27

I am a pastor and I do a lot of one on one meetings with people from our church. Bookafy is saving me a ton of time scheduling, that is for sure... but one of the things that I really like it the reminders. We have almost entirely eliminated reschedules and no-shows which makes my life so much better. Love it!