SightCall Reviews
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7 Reviews
- Industry: Printing
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Multiple sessions
Reviewed on 2022/03/24
Very Good
Very Good
Pros
The quality of the photos taken during the call is excellent and it saves a huge time.
Cons
Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call.
When we have to start the new session we are forced to end the previous session and create the new code.
We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.
- Industry: Printing
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Sightcall review
Reviewed on 2022/03/23
Overall, it's a useful application.
However, in our region, I personally feel like battling against...
Overall, it's a useful application.
However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc.
So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.
Pros
it makes remote troubleshooting easier, i feel like being onsite
Cons
And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function.
On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.
- Industry: Printing
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good
Reviewed on 2022/03/24
Very stable connection
Very stable connection
Pros
Easy for photo taken at the field site.
Cons
No have history ticket number was stored
- Industry: Printing
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
sight call review
Reviewed on 2022/03/24
diagnose technical problems with large printing presses is difficult. Sight call helps seeing and...
diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.
Pros
Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.
Cons
if wyfi is weak then it is not worth while using the tool
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
First experience with SightCall
Reviewed on 2022/03/16
Customer is not always willing to work with something like this because of data protection
Customer is not always willing to work with something like this because of data protection
Pros
The possibility to help the customer immediately
Cons
Customer can not start the software via WLan
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pass the distance
Reviewed on 2022/03/23
Very usefull and easy to handle, also with our customers
Very usefull and easy to handle, also with our customers
Pros
Mostly very good video - quality.
Very good audio - quality
Cons
Text reading was not working for me to well.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Visio assistance
Reviewed on 2023/12/21
Pros
Prise en main à distance et interaction avec le client.
Cons
Le prix, les évolutions limités et l'accompagnement.
