Fishbowl Reviews

The feature I like best is that you can post work related queries and job reviews and get genuine responses instantly.

It has a very basic user interface, I think they can work on making it better

The platform set up
The integration set up
Customer service
I really liked our rep

Making the spreadsheet to import into an excel document

Customer service is really good. Friendly staff willing to work through issues

Getting kicked off all the time on a Mac...this is happening less.

I like its multiple functions.

It is also designed to be easily integrated with multiple platforms.

Upgrades. They are very frequent which makes the work difficult.

customer service was the best part. very direct and clear

aren't really any cons at this point. There are a few things on fishbowl client that are not that direct. example- when adjusting the inventory, there is no option to just adjust. You have to hit the "cycle" button. It's just getting used to the lingo of the software.

Creating work orders and then linking them with Fishbowl Time.

BI Reports. I think they should be in more details.

The support team is very knowledgeable and responsive!

I would love to customize reports on my own, make changes to the layouts, etc.

We can manage all of our inventory efficiently. It is much better than the system we used to use.

It would be nice if we could void a shipment. It is also a little frustrating that we can't edit a purchase order after the product has moved, eg: been committed to a sales order. Sometimes we get invoices for freight after we receive the product, and there is no way to edit the reconciliation after the product has moved. So we're forced to go in and manually re-enter each product with the new landed cost.

It's extremely helpful to track our inventory at multiple warehouses and for planning our future inventory needs. The wide array of reports is super helpful for a growing business such as ours. It's extremely helpful for us to be able to track what's been ordered by a customer, what is left in stock, and if we have anymore stock coming in. It's truly changed the way we do our business.

It was definitely a learning curve for a lot of people on our team and some processes can be a little tricky until you fully understand exactly how it works.

Fishbowl works for our business and is easy to leanr to use.

Sometimes response time can be longer being in EST time zone

Simplicity and straightforward way to manage stock and shipments. The mobile app is great.

Lack of data collection. There is only one date I can put on a Sales Order. I want to be able to put PO received date, PO request date, commit dates, etc. to help me keep track of on time delivery and know where we can improve using KPIs.

Keeps inventory counts great. Real easy to use for the most part.

Can't back anything out if made mistake once it posts to QuickBooks.

Our implementation Specialist was absolutely incredible. When you has this level of customer support, implementing was a breeze. I don't know that we ever had a question that he could not answer.

There are some reporting barrier on canned reports that is a bit frustrating, but I am sure there are work arounds for those.

Easy to use, and thorough support documentation

Cost seems high for the program when compared to other services

Fishbowl works like it should and is expected to but make sure everyone who will be using it understands how it works and how things should to be set

Can't fix mistakes made once something is fulfilled
Not all feature will work for company
The reporting could be better

My software implementation specialist was friendly.

I wish I would have thoroughly read these reviews before making the awful decision to give fishbowl a try. I had been in the market for this type of software for a while and had a long conversation with a fishbowl sales rep who promised me that fishbowl could do exactly what I was needing. I was hesitant, because it did not seem like this was true, but he promised me they could do a "custom build" that would address my company's specific needs. Most importantly, he assured me over and over that I could get a full refund if it turned out that the software was not a fit for my company. He promised that I would be able to go through training, implementation, and use the software for a full 30 days after the end of training to decide if it was going to work out. So I spent countless hours over the next several months in the training and implementation of the product. Throughout the training, I expressed my doubts that it would work out, but I had hopes that the "custom build" would be the solution. Training concluded, implementation began, I tried my best to make this thing work for my company, but we were approaching the money-back deadline, no custom build had been provided, and I could not see any way this software would do what I needed. So I attempted to contact my sales rep multiple times via email and phone but got no response. Miraculously, four days AFTER the deadline, I was finally able to communicate with someone who informed me that my sales rep was no longer with the company and that I had missed the deadline for a refund. So let's try that custom build now and see if that'll work. So we did, and to no one's surprise, it was still useless. I again asked for a refund at that point but was denied - "past the deadline." And all this communication was by email because they refuse to offer a phone number to actually speak with someone. So after a complete waste of $14,000 and about year of my time, I'm right back where I started, except poorer and older. I would STRONGLY advise thinking twice before entering into any relationship with fishbowl.

Fishbowl has sped up our process from ordering to sending out invoices to our customers. We used to do it by hand, and now Fishbowl automatically does it for me. It then sends it over to Quickbooks with a push of a button. It saves us so much time.

When Fishbowl goes down (doesn't happen often) it takes a long time to get help to get everything back up and running. I was recently on a phone call for 3 hours to get Fishbowl back up and running. I also wish Fishbowl could take the tracking numbers and push them over to QuickBooks. I also wish Fishbowl could use 2 or 3 email addresses instead of just 1 email. You can log more than 1 email address but not use it when sending emails or pushing over to QuickBooks. They still haven't figured out why one of my license's won't work on one of my computers. They told me after a long time I have to look into it on my end.

The ease of being able to track inventory via cloud, and also, being able to track through other shippers, like DHL, UPS, FEDEX, and other warehouses.

Honestly, I’ve had issues while using fishbowl, with lagging, and/or, the app being really slow. Other than that, I like the program more than I dislike the program.

Efficient and cost effective for small business applications

Training/tech support sometimes not adequate.

I like that it would allow us to keep an acuate inventory if it actually worked.

Integration to QuickBooks is horrible. And getting support for any issues takes a long time. Then you do get a person, it's very time consuming.