ThunderTix Reviews

Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use.

None at the present time.

Nothing

Everything

Thundertix seems to anticipate what producers need before we know we need it. Shortcuts and streamlined operations make it so easy to sell, manage and report ticket transactions. Questions are answered quickly by Support, and requests for options are always taken into consideration - often already available.

I can't think of anything at all. Thundertix is pretty great.

There are several positives. But for the me the best is the ease of use for the patron. It is simple and intuitive. We moved to ThunderTix at the start of our 2024 Season and saw a huge uptick in ticket sales. There were many factors in this improvement, but it has to be said that one contributor was certainly our move to ThunderTix which made our reservation process so much simpler for our patrons.

I wish I had the ability to obtain reports of an entire run of a production in a Performance Summary that compared each performance from one production in one document. That said, another great thing about ThunderTix is the ability to submit feature requests and they have always proven to be willing to accept requests to take a look at features that you request.

ThunderTix has A LOT of flexibility about what you do or do not want to post on their site. It's very customizable depending on what your needs are. You can send pre-concert or post-concert emails as well as surveys.

Took me a little bit to learn how to use the menus.

ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate.

No real cons with the system - there is a small learning curve initially, then it's smooth sailing.

ThunderTix is easy to navigate from the admin/selling side and our customers find it easy to use to purchase tickets.

Not really a con, but they're always working to improve the system and take input from users like us directly. There's always features we'd love to have, and lucky they're working on bringing those to reality. I'm just impatient and wish we could have it all now, but as a whole it's a good system.

As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process.

Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.

I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.

Setup and use is fairly intuitive, still need to refer to manual. Help upgraded, now most useful. Small changes to existing business processes, enabled streamlining and much more flexibility. Reporting much faster and more effective. Responsive to customer requests. VERY effective pivot to cope with Covid reality - thank you!

There are a few quirks, like the combination of Public Tickets in a Private event. And others. Read the manual, search the Help. You are most responsive to customer requests, so any issues are quickly and satisfactorily resolved.

We have music shows each Saturday from October through April and without ThunderTix we wouldn’t be able to do presale of seats. It is easy to use and any time I can’t figure something out or have an issue the support is fast, friendly, and easy to access. I wouldn’t change companies because I don’t think you can get better support anywhere else.

The software is easy to use. I would like to be able to sell product a little easier and set up a menu for our food sales -but as ticketing software it is top notch.

Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

The ability to sell tickets to a performance in a variety of ways... season subscriptions, flex passes, gift certificates, multiple price points, discount coupons, "sections of the house".

The biggest challenge to us was that tickets sold "at the venue" were still charged the full rate, even when the customer paid cash. That caused us to not use the software at point of sale, and so our reporting was never clean.

The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

The inability to have a store for merchandise separate from adding to a ticket.
Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

Thnudertix is very easy to learn and to use for us and our customers. As with any new process, we (and our customers) sometimes make errors in setup or ordering, and Thundertix customer support is quick and easy to access and very helpful. They also make sure any problems have been

While there are always "I wish I could do it this way" thoughts, none are important, and Thundertix customer support is always very helpful.

I like that ThunderTix lets us imput dates and times for our events and services. I like receiving the email notice that someone has used ThunderTix. I like that we can make it cost nothing or something again based on our individual event. I appreciate the easy use for our families as they register their children for our Sunday Worship services. I like that parents are able to include a message in their reservation if needed.

When I change my setting from Public to Private I have noticed some of our parents still register their children for our Sunday Worship and they think I have received the notice when in fact I didn't because I changed the setting to Private. So, on a few Sundays I have missed some of the kids whose parents thought they were registered. To avoid this I have left the registration "open" but parents still think it closes at noon on Thursday.

Easy to log on and access data. Easy to export reports. Interfaces good via a web link. ThunderTix team is very responsive to questions and to try to accommodate unique situations. We hold 2-5 special events per year and have used ThunderTix for years. They continue to add new features. We are not your typical event venue, and ThunderTix fit us best.

Setting up an event can be a little tedious, you really need to focus especially with a multiple day event. And I admit, I do not use it as much as I used to as our team has grown, so I do get a little disoriented. I think it is because the software offers flexible options.