Atera Reviews

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

I love the integration of AI within the ticketing and scripting sides. It make everything easier to do and helps you out whenever you forget that one command to make progress. It makes implementation of maintenence scripts easy and makes you want to get in and start taking care of issues! Customer support is easily accessible as well and can help you out with whatever is needed

There are a lot of menus to navigate. This can make it slower to get around until you are fully familair with the platform. Give it time though, it is well worth it!

I really love the way Atera integrates seamlessly with billing, giving real-time tracking of service profitability and client expenses. This saves us hours of manual reconciliation and frees us to work on higher-value tasks. The excellent reporting also provides insights on IT costs that were previously not available.

Good overall value for the price of Atera; more flexible pricing will be valuable for small organizations. Some advanced features require learning, but the support team has always been very responsive and helpful.

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Atera's built-in helpdesk helps a lot in steamlining customer support by managing and prioritizing tickets efficiently. Another point is it also offers automated reports on system health, performance and ticket resolution, thus giving clear insights for both the internal teams and clients.
The platform's remote access features allow technicians to connect instantly to client devices, thereby providing fast and effective support from anywhere.

While the software provides automated reports, customization options are limited. It would be beneficial to have more flexibility in creating more customized reports to meet specific client requirements or internal KPIs.

The patch management feature is useful, but it lacks granual control options. If it can have more advanced scheduling and testing phases, it will be more helpful for the IT teams to manage updates with great precision.

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

No cons at all! All around great product!