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5 Reviews
- Industry: Higher Education
- Company size: 5 001–10 000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A complete project management software
Reviewed on 2022/12/22
Pros
Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.
Cons
The interface is a little complex to navigate.
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simplify Your Work with OneDesk's All-in-One Platform
Reviewed on 2022/12/31
Pros
1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.
Cons
Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Using as a service desk but unfortunately not the most ideal
Reviewed on 2022/09/16
Pros
There is automated timesheet tracking for each tickets.
Cons
Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)
Alternatives Considered
Jira-
Review Source
Overall rating
Good solution to combine voice of the customer with product management
Reviewed on 2011/05/04
It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros
For a first-time user of the product, I thought support was excellent
- Industry: Government Administration
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Reviewed on 2017/05/08
