I have worked with the Logi Info platform since v9. The greatest thing about Logi is the ability to quickly create reports/dashboards that provide value to our organization. In a matter of hours something pretty special can be created and deployed. Unlike other platforms, Logi allows us to easily white-label the interface and easily work with external frameworks and libraries such as Bootstrap. New users don't need a PhD to get started and the DevNet website is one of the best product documentation sources around.
The Logi Info platform allows us to deliver great looking dashboards in a matter of days rather than months.
As a long time user the addition of new features has slowed over the years and bugs have increased. That being said, these issues are relatively small and shouldn't detract from picking Logi.
Developer-Grade Analytics Toolkit
We have authored a reporting and dashboard solution composed of 350+ reports/dashboards, and deployed that solution to clients across the U.S. and Australia. Our application is updated automatically every evening (thanks to the ease of distributing the code generated in Logi), so our clients always have the LATEST version of our solution available. We have deployed Logi servers on-premise, in the cloud (AWS and Azure), and used it to access both SQL and REST data sources.
Tremendous flexibility and control of the "user-experience" for the solution that you develop with Logi. Can access data from a huge variety of datasources, both traditional and emerging big data and cloud. Visual development interface which creates underlying text-based code, which allows easy manipulation both for development as well as 'mass-change' editing. Text-based code is small in size and easy to distribute to remote sites for a distributed solution if required. Obfuscation of the code protects your intellectual property in the case of a commercial deployment. Developer-grade debugging capabilities greatly assist in isolating issues for quick remediation.
Logi offers a broad range of solutions, and sometimes it can be confusing to know if new features/capabilities are available for your use under your current licenses.
Logi Ananlytics Fails fto support security updates
While the product Logi Info has more horsepower than we needed and costs more than we should have spent to develop reports, once it's set it works well. The huge downside for us and the reason we had to leave Logi is that the support team was unable to resolve a security requirement enforced from our data source (Salesforce - TLS 1.1 encryption). The support team spent more than 2 months to try and resolve and was unable to resolve during that time.
We had bought into the product and was able to develop what we needed with the help of one of their premier partners, dbSeer. However looking back, the costs were too much and the development method employed may have been the reason we were unable to meet what should have been a simple security requirement.
Unfortunately we lost out in a big way by terminating our relationship in advance of the contract expiration and lost out on what to us is a large sum of money. On top of that Logi support required us to purchase additional software in hopes to remedy the situation but it didn’t and we were unable to get a refund. All said and done, Logi refused to refund the amounts we believed through their failures was due to us.
So all in all were not happy that we had to quickly scramble to get another solution in place before the security requirement expired. The only good side is that Salesforce gave us multiple grace periods which was so helpful so we could find something else that would work for us.
A small non-profit that we are probably made a bad decision in the first place partnering with Logi. Partly our fault but when it came to being there for us and taking responsibility Logi left us in the cold.
It can do anything you want it to do with ones data as long as you don't mind the development costs.
Complicated relationships with data sources that make it very expensive to maintain and support gave up on us when we needed them the most.
Logi Analytics for BI and General Web Publishing
We collect a tremendous amount of data from over 70 institutions and publish about 400 pages of reports of those data. We have built publication and management tools, including a robust CMS using Logi.
Versatility. The Business Intelligence tools are good, not as shiny as Tableau, but flexible, solid, and relatively easy to use. Logi shines as development platform to create a complete website or application. We use it multiple ways including a public-facing website hosted completely in Logi and IIS, and multiple private sites for data submission, review, and management.
There are a few things I would change about the graphics. I want more options to put text labels with values to reduce reliance on legends. There are also minor challenges with seamless detection of mobile device detection.
Great Company, Fantastic Customer Support
Logi's approach to me as a customer has made me feel like part of the family, they are approachable and friendly at all levels. Besides having a great product, the outstanding Customer and Technical Support is one of the main reasons why we retain them.
Embeddable - Logi Studio expedites development. Most basic reports can be written in minutes and published via drag and drop in seconds.
Customer Support - Logi respond to all questions and problems I encounter in a timely manner, in fact they often go beyond what I expect and provide. These are dealt with at the Technical Account Manager level without having to open a case number.
Nothing comes to mind... Nope, still nothing!
Logi is Great
Our dashboards are able to provide vital information to our clients to make a positive impact on our rural communities.
Need ability to have a logi element create a temp table that I can query using sql data layer for multiple panel views.
Easy to use
Great rapid development tool
Excellent experience with Logi as well as their employees. The support we receive is exceptional in every way, for customer support to our account manager, Logi employees go above and beyond for their customers.
The ability to develop quality web application in a very short period of time.
Nothing at the moment that would make me not use the product
LOGI Info is a GREAT product
Customers love it!
Love the support team! They really go the extra mile in addressing questions and concerns.
Brings users functionality they need with minimal impact on our development team.
Some updates have broken previously saved dashboards and reports, requiring us to rebuild or write extra scripts to fix.
Love this product!
Logi has added amazing value to our product
Next Gen Analytics
Logi Info - Going down the drain
Payroll, HR, A/R, Analytics, Business Intelligence, Reducing Overtime, reducing expense, etc.
I have 4 years of experience using the tool. Used to love it when they had good support. But, they have changed support models. They used to help you over the phone. Now that love is gone. If you need a hint or tip, you will need to submit a ticket, wait 8 hours, and get a response by mail. Normally, that response will only open up another problem, so you'll need to wait again for another email response.
I do not like their new support model. You cannot develop fast enough to make it worth it. You just spend your weeks, waiting in a queue for an answer to be partially answered via email. I am very frustrated with this software at the moment!
Best Product for our dashboards
Logi Info Review
Great support, passion, and cooperative nature to extend Logi product features to meet our growing needs.
The implementation options and impact on user experience exceeded what I expected.
Limited implementation options when looking at embedding Logi into our application.