While the product Logi Info has more horsepower than we needed and costs more than we should have spent to develop reports, once it's set it works well. The huge downside for us and the reason we had to leave Logi is that the support team was unable to resolve a security requirement enforced from our data source (Salesforce - TLS 1.1 encryption). The support team spent more than 2 months to try and resolve and was unable to resolve during that time.
We had bought into the product and was able to develop what we needed with the help of one of their premier partners, dbSeer. However looking back, the costs were too much and the development method employed may have been the reason we were unable to meet what should have been a simple security requirement.
Unfortunately we lost out in a big way by terminating our relationship in advance of the contract expiration and lost out on what to us is a large sum of money. On top of that Logi support required us to purchase additional software in hopes to remedy the situation but it didn’t and we were unable to get a refund. All said and done, Logi refused to refund the amounts we believed through their failures was due to us.
So all in all were not happy that we had to quickly scramble to get another solution in place before the security requirement expired. The only good side is that Salesforce gave us multiple grace periods which was so helpful so we could find something else that would work for us.
A small non-profit that we are probably made a bad decision in the first place partnering with Logi. Partly our fault but when it came to being there for us and taking responsibility Logi left us in the cold.
It can do anything you want it to do with ones data as long as you don't mind the development costs.
Complicated relationships with data sources that make it very expensive to maintain and support gave up on us when we needed them the most.
Payroll, HR, A/R, Analytics, Business Intelligence, Reducing Overtime, reducing expense, etc.
I have 4 years of experience using the tool. Used to love it when they had good support. But, they have changed support models. They used to help you over the phone. Now that love is gone. If you need a hint or tip, you will need to submit a ticket, wait 8 hours, and get a response by mail. Normally, that response will only open up another problem, so you'll need to wait again for another email response.
I do not like their new support model. You cannot develop fast enough to make it worth it. You just spend your weeks, waiting in a queue for an answer to be partially answered via email. I am very frustrated with this software at the moment!
LOGI has a great support team. They have been helpful in developing and deploying several web applications. It is a good tool.
The support team bends over backward to make sure my products work as designed.
It takes a while to learn everything.
I have used Logi in 2016-17 and found lot of bugs in the software and after contacting the customer support they term that this is their known issue and they would be releasing the update with fixes soon
I have used this software for about an year. Great features and able to connect with every type of database.
1) No Online tutorials available if we need any help.
2) High Priced Software
the software will get you the answers you need
there is a heavy lift for your team to get it up and running and they are going through organizational changes
overall satisfied with logi. We have had some quality issues the past few SSRM releases where existing visuals have broke when upgrading with no work around. This has led us to be very cautious with upgrades as it seems like every release existing visuals have been broken upon upgrade.
Great working with the updated product. looking forward to more integration with Discovery and SSRM