MyTime Reviews

Easy reminders, confirmations and updates with clients. I think my favorite feature is the communicator tool inside the platform where I can communicate with all of my clients easily.

The reputation features allow us to really keep an eye for how my reviews are doing and helps me respond to any concerns quickly.

Also, there is a dedicated team that helped me train my employees and we started using in less than a week.

I can't think of any Con. It still need to get familiar with all of its features, including all of their marketing automation tools.

I love the ease of booking appointments from an app. Also, Mytime links to my other accounts like Facebook and Google, connecting my ratings and comments from other places. Also when connecting multiple forums it allows me to add "book now" buttons with automatic links back to Mytime.

There are often odd bugs in the app. At random times it will not allow me to block off my schedule or it wont let me switch profiles from personal to business. Managing the App/profile can be a lengthy process to learn, but once you have each process memorized it is very convenient to have.

Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers

Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return

Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier

Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature

The continuity of image it creates for my business!

Every improvement or addition seems to come with bugs.

s a massage therapist I can't answer the phone when I am working. My Time lets my clients schedule quickly without phone tag.

The software is great. My only critical remark is they don't email statements to me when they take payment from me. And their website could be more user friendly- such as an easier to find log-in button on the front page.

It's adaptability to my type of business

Lotta glitches in the system when customers are trying to schedule

I need to be in front of clients and not playing phone tag to set appointments. Many of my clients jumped onboard right away to set their own appointments. Others are coming along once they get over the initial scare.

I need to allow clients to pick if I am working with them in person or by phone or screen share. At this time, they can only write that in the comments section if they know or remember to do that.

I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.

The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.

Always available for genuine help.

because of the new technology they are marketing for the US, there has been a few changes in they processing that make it a bit more time consuming to track some things, but again, every time i need help, i just give them a call.

I love that MYTIME offers online booking that is extremely easy for my customers to use! My customers love being able to book online whenever and wherever they want! My groomers love that MYTIME is like having a very smart receptionist on staff at all times! MYTIME is always adding new features which is awesome

Like the ability to change apps and make detailed notes about clients

took awhile to understand and maneuver about, but once I played around with the system, I became comfortable with everything

I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media

I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed

I like booking appointments, keeping track of clients, calling to remind people of upcoming and overdue appointments, and so on.

The mobile app seems to crash quite a bit and customers have complaints about that its hard for them to book appointments or some of the information and their bookings are not showing...

Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.

As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.

Easy to use, except for their POS

POS is not friendly.

This cap terra.com review survey won't accept my business email address

I thought the on-boarding process was excellent. The software is fairly intuitive but Mytime provides great support where other providers just sell the program and you are on your own.

There was a minor glitch using an old version of windows and every once in a while the site will go down for a couple of minutes.

Does everything I need it to do and it's affordable!

Sometimes my scheduler will go blank and seems like it doesn't want to save my notes about clients services. Don't really like how when I type in a name for a new client and I have an existing client with the same first name, it tells me that his client already exist. I tend to have to type in an extra letter or number so it will work. Then I go back and edit that clients name. Just extra work i don't feel is necessary.

We started using mytime about a year ago and definitely recommend it. It's reliable and easy to reach them by phone anytime I need them. Their scheduling and marketing work well and my clients like it. Glad I went with them!

Clients are easily able to book online, which is great. And automatic appointment reminders and confirmations just happen - I don't need to do anything.

No complaints. Everything has worked well so far and they've been available for any issues on the phone quickly.

Easy to use and fast.

Some people don't like to be reminded of their appointments.

It is easy for my clients to chose a practitioner and location. other products were not as easy.

Some of my clients don't care for having to make an account to schedule an appointment.

Inventory tracking, CRM, POS, etc all in one place. Since the transition has been made, our business has run much more smoothly.

I couldn't forget the review manager- We have grown our reviews by over 30 in the past 2 months which is incredible.

Very user friendly for myself, the business owner and for my staff. For the most part it's been working nicely for us and is making things much more streamlined

There are some minor functionality issues but they are open to feedback and suggestions to help improve the system.

Easy for clients to book. Gives us less time to focus on the client rather than booking/checking out

Still some glitches with adding tickets together for services and adding product to tickets. Also the card swiper has been out of stock for months.