MyTime Reviews
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123 Reviews
- Industry: Restaurants
- Company size: 51–200 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Amazing Family
Reviewed on 2015/11/19
My mother in law and I were setting up an account for her company. The MyTime team walked us...
My mother in law and I were setting up an account for her company. The MyTime team walked us through everything and made sure we understood everything they offered. Everyone seemed genuinely happy to help and we never felt like they were trying to sell anything. They just wanted to make our lives easier, which they did. They just really went above and beyond with their customer service.
Pros
easy to use site
amazing support staff
convenient scheduling/organizing
Cons
we haven't found anything thus far
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MyTime saves my time... and my money!
Reviewed on 2016/09/01
I started using MyTime when it was just an online scheduling tool, but now it is so much more. I...
I started using MyTime when it was just an online scheduling tool, but now it is so much more. I use it for product sales, as a time sheet for my employees, to track sales, to communicate with customers, and for all of my online marketing! If you are a new user, MyTime can replace so many different services that you are probably paying for separately, and save you a ton of money at the same time. If you are a veteran user (like me), keep an eye on all of the extra services that are constantly being added, like the reputation manager and email marketing campaigns.
Pros
It literally replaces what I was using on 6 different subscription services, and at a fraction of the cost. I can keep all of my info in one place instead of having communications in my phone, email marketing on another site, scheduling on yet another site, and so on. Everything works together seamlessly now.
Cons
I can't really think of anything. All of my suggestions or feedback that I send to MyTime relating to the software are actually addressed and they let me know when the changes are complete.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unfair cancelation policy
Reviewed on 2023/06/20
MyTime bullies the small business owner.
MyTime bullies the small business owner.
Pros
There were some good things about the software, but the bad out weighed the good, so I have nothing to say about any of the working features. What mattered to me was being able to cancel when I needed to cancel.
Cons
I used MyTime for several years, in which the contract auto renews, but if you want to cancel you only can cancel during the one month of the year that you joined. MyTime forces you to keep paying for their software even if you no longer need it.MyTime has no integrations worth using.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
crazy good customer support
Reviewed on 2019/04/08
Significantly reduces administrative time, so I can spend more of my time making money and taking...
Significantly reduces administrative time, so I can spend more of my time making money and taking care of my clients.
Pros
MyTime isn't just scheduling; it takes care of all things related to managing a company, including employee time sheets, customer communications, online marketing, and sales tracking. Mobile app and Google calendar syncing are crucial. Discount and promo code options are great. Love the marketing automation!
Cons
Would be nice to make notes per session and client, rather than one long list of notes per client. As a small start-up, cost is our biggest barrier to entry; it's about twice that of some of the competitors. I recognize that all the services it address likely makes this worthwhile, however, and we'll keep an eye on this product as part of our growth model.
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy-to-use Timekeeping Program
Reviewed on 2022/03/28
I use this program almost every day to record my time, for submission once a week.
I use this program almost every day to record my time, for submission once a week.
Pros
It's uncomplicated and easy to use. No extra features that I don't need.
Cons
I wouldn't change anything about this time management program.
- Industry: Cosmetics
- Company size: 51–200 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Company does not honor agreements, zero intengrity.
Reviewed on 2023/01/21
If you own a multi location chain or franchise in the salon vertical, stay away. It is far from...
If you own a multi location chain or franchise in the salon vertical, stay away. It is far from ready for an owner that has developed a multi location business. If you want to spend an enormous amount of time trying to fix the glaring issues with this software then by all means.
Pros
Customer facing is decent. Company stated they had a strong relationship with Google re Google booking. Not at all the case. Google has recommended several times that we stop using MyTime. CC processing via Tsys has been decent but that is not a result of MyTime it is a function of the processor.
Cons
[SENSITIVE CONTENT] is horrible. Support is spotty at best. No accountability. Very expensive. No failover in the event of www outage.
Alternatives Considered
ZENOTIReasons for Choosing MyTime
Super Salon was being sunsetted. Followed the franchise companies advise. Huge mistake. Cloud based, zero failover solution in the event of www outage, company does not/will not honor agreements made, [SENSITIVE CONTENT] apparently is fine having zero integrity. I'm embarrassed for this company. Essentially one of of the lesser crappy solutions among a field of crappy solutions for our vertical. The warts I traded moving to MyTime cost our company substantially more dollars and more of my time dealing with ineptness. 18 years experience in this vertical. If you are a multi location company, steer clear.Reasons for Switching to MyTime
Went with the franchise recommendations.- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Frustrating Booking System
Reviewed on 2022/06/30
Overall it's not a very efficient Booking System when there's other things out there that have far...
Overall it's not a very efficient Booking System when there's other things out there that have far more useful features. In a small scale Salon this should be fine, but anything over 20 dogs a Day for Capacity this is just outdated.
Pros
Automated Alerts for Customers for their future Appointment the next Day. Can disable online booking for Customers
Cons
Very outdated technology, has no alert icons, has no indication if you have multiple pets from the same owner expected, same issue occurs at checkout with multiple pets. Long wait times for Customers to Book while you're following up with any manually inputted Staff notes on Pet Profiles at the bottom of the profile. Issues with Retail POS items and trying to process a return
- Industry: Financial Services
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pretty good software
Reviewed on 2018/04/02
Pros
Ease of use
Layout and design
Ability to book appointments is super easy
The dashboard is a great way to view a snapshot of the business
Cons
Reports could be better and provide more comprehensive detail
Schedule design needs some improvement to be easier to read
Payment processing is somewhat iffy
Social media review feature doesn't fully work
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- Value for Money
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Best Resource for my Business by far!!
Reviewed on 2016/10/04
Mytime started off as a trial service for me and turned into a service I could not do without!...
Mytime started off as a trial service for me and turned into a service I could not do without!
The Customer Service they provide is also beyond and far from most!
I plan to use Mytime in the future and my future businesses and I will recommend this to all who need organization and just a flat out service that will blow anything else away!!
- Industry: Cosmetics
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- Value for Money
- Ease of Use
- Customer Support
Extremely professional and personable
Reviewed on 2015/11/19
I was amazed at the level of expertise and professionalism. The customer support is on point! They...
I was amazed at the level of expertise and professionalism. The customer support is on point! They made the transition seamless and easy.
As far as the whole concept goes, I love that it combines SEO with your profile and the fact that they work to assure that all of your information out there on the wan is correct.
Pros
Great customer service
SEO
REVIEW TRACKER
- Industry: Cosmetics
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of Access
Reviewed on 2022/10/26
Pros
Ease of use, scheduling, checking clients in and out and the communication function works great
Cons
That our payweek starts monday and mytime starts on Sunday
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loyal customer
Reviewed on 2016/11/11
I've been with my time over a year and have been able to increase my business because I can study...
I've been with my time over a year and have been able to increase my business because I can study my business thanks to the reports that they system can run. Anytime I have ever had a suggestion or a problem the customer service has been prompt to respond and improve upon the system. Even the CEO has contacted me directly to gain understanding off a past issue! I'm in love with MyTime and couldn't see myself using anything different!
Pros
Ease if use. Sophistication.
Cons
I would like to make it mandatory for some clients to pay a deposit not All or Nothing
Response from MyTime
Thank you Jovan! We really appreciate the review. By the way, you can collect a cancellation fee of a specific $ amount or % of the appointment value if clients cancel last minute or no show. You can set your cancellation policy on the Settings page.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Clients love MyTime and so do I
Reviewed on 2016/09/18
MyTime has really helped me organize my practice. Clients can schedule and reschedule their...
MyTime has really helped me organize my practice. Clients can schedule and reschedule their sessions without having to reach me by phone. I keep all my notes and records in one place. One thing I really like is that it automatically applies the cancellation policy without making me enter into an awkward conversation or negotiation with the client. It's also helped me improve my online reviews which has in turn brought me additional clients. Their customer service is fantastic and always responsive and helpful.
Pros
Easy to use, manages all the major parts of my business from scheduling to payments. The messaging function which allows clients to reach me with a text message is great - much better than handing out my personal cell phone number to everyone.
Cons
No real cons so far.
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Makes scheduling a total dream
Reviewed on 2017/09/24
Pros
Easy to use, great support, sooooo streamlined! They really make it easy to use, which makes running my business(es) much easier
Cons
Hm... I guess I'd like to be able to link up multiple google calendars? My situation is weird though and I suspect no one else would need this feature
- Used Daily for 6-12 months
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- Value for Money
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It's the best booking software for small businesses!
Reviewed on 2017/05/10
Pros
I love that my hair clients can book online and it frees me up from having to do it all. I love how the schedule keeps me organized. The online booking connected to my Facebook page was the main reason I chose MY time. These days, you don't really need a website, if you have a Facebook page. Also, I love how the Mytime calendar syncs with my iPhone calendar.
Cons
The only thing I would like to see is a CAPTCHA when someone books, to make sure it's a real person. Other than that, nothing at all.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lovin MyTime!
Reviewed on 2016/09/16
My experience has been so awesome that I switched to MyTime from another software after 5 years of...
My experience has been so awesome that I switched to MyTime from another software after 5 years of service and their failure to keep with changing technology.
Pros
The personal service from customer care to my clients when I am not available.
Cons
I hate paying for it but is it so worth the money and one stop everything in software and marketing for my business.
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I spent many months looking for the right software for my company and finally I found it!
Reviewed on 2017/11/03
Client accessibility, an app for both myself and the client, and ability to hold all forms.
Client accessibility, an app for both myself and the client, and ability to hold all forms.
Pros
The software allows me to handle everything in one place. My clients, pictures of my clients hair, forms, and my favorite an app for the clients to make their appointments.
Cons
Missing: Ability to have more than one waiver. I have been asking constantly. I really need to be able to create several waivers for client signatures. I would like my pictures to have the ability to show as a gallery within the client file and all photos of all clients to show in a gallery on the dashboard in case I want to show a potential client my work.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I like that we can schedule for two different offices
Reviewed on 2017/09/25
it's affordable and I can schedule for two different locations.
it's affordable and I can schedule for two different locations.
Pros
I love the way it reaches out to our clients and asks for a review. Those reviews help so much in social media
Cons
I wish there was more room to add customer information. Currently it shows up as NOTES with the full length showing up by their appointment. I wish it would stay more with the client info, so I can look up and add as needed
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Makes for a fluid and efficient day
Reviewed on 2017/10/16
Pros
I like being able to book appointments of my clients on the spot myself when they reach out. Also like being able to book people on the spot when Im out and about.
Cons
The only issue I've experienced with Mytime has been when the system has gone down. When its been booted back up there's been errors to the book that weren't there before.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great customer service. They did help my business grow!
Reviewed on 2017/09/01
I had been looking to do online bookings for a while. I couldn't ask for a better vendor than...
I had been looking to do online bookings for a while. I couldn't ask for a better vendor than MyTime. There are some minor customization that they are not able to fix, but other than that everything was great!
Pros
Easy integration, great customer service. They really go out of their way to help ensure that I understand and am utilizing the software. They also have a lot of preset options for lots of different industries.
Cons
As each industry is different, there are some minor tweaks on my checkout process that they are unable to customize. I had several customers book my services incorrectly and were charged incorrectly because of this. There are ways around most of these kinks, it is just a little less efficient.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nifty system for service professionals.
Reviewed on 2016/07/21
MyTime keeps all my appointments organized. My no show rate has fallen to a minimal.
I have had...
MyTime keeps all my appointments organized. My no show rate has fallen to a minimal.
I have had some technical strangeties with the tagged customer promo email blasts. For this reason, along with the absence of automated campaigns, whereby I can send out a series of emails in sequence, I could not give out higher stars in some productivity areas. MyTime is led by a great executive team and I'm sure they will work out the bugs and expand in product services.
Pros
MyTime just keeps me organized. Easy to set up. Communicates with customers. No fuss appointment managing. Love it!
Cons
Some bugs need to be worked out in area of email contacts and more automation capacity. Meaning, we click a tab and preset emails are sent in a campaign sequence.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Massage Health LLC My Time Review
Reviewed on 2016/09/21
Used Schedilicity prior to. This is a much easier product that is constantly improving. Customer s...
Used Schedilicity prior to. This is a much easier product that is constantly improving. Customer s Service has responded to minor issues quickly and with great sucess
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software!
Reviewed on 2016/07/22
I love how easy it is to do everything I need it to do. Customer service is amazing every time...
I love how easy it is to do everything I need it to do. Customer service is amazing every time I've had to call!
Pros
Does everything I need it to do and it's affordable!
Cons
Sometimes my scheduler will go blank and seems like it doesn't want to save my notes about clients services. Don't really like how when I type in a name for a new client and I have an existing client with the same first name, it tells me that his client already exist. I tend to have to type in an extra letter or number so it will work. Then I go back and edit that clients name. Just extra work i don't feel is necessary.
- Used Daily for 6-12 months
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- Value for Money
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I like it
Reviewed on 2018/03/26
Pros
Easy to use and after the upgrade it got even easier. Very easy to keep track of customers and times.
Cons
Sometimes it's hard to tell between am and pm times. You have to get set in a contract to use the product.
- Used Daily for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
meets all the needs of my business.
Reviewed on 2017/08/04
It has allowed me greater control over my business operations. It has also allowed me to consolidate...
It has allowed me greater control over my business operations. It has also allowed me to consolidate several facets of my business in one place.
Pros
The marketing functions allow me to exert greater control over my business operations. The ability to make my own discount codes and individualize them allows me to market my products with greater flexibility.
Cons
The new change does not allow us to look at the intake form with a single click. This creates more work for me as I have to go into each appointment to check on the details on the intake form