eMaint CMMS Reviews

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294 Reviews

- Industry: Farming
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very useful Maintenance Management Tool
Reviewed on 2018/09/01
Pros
I had very simple recurring maintenance items to track and using this tool made it a very organized process in taking care of the large equipment that needed routine services. You can schedule recurring and needed maintenance on your equipment.
Cons
It does take some learning to use, but like any software with some practice you can learn the functionality quickly.
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best CMMS system I’ve used
Reviewed on 2023/03/17
eMaint was the best choice for our facility My experience has been outstanding
eMaint was the best choice for our facility My experience has been outstanding
Pros
Easy to use. Having the ability to design my own work order to track the data that works best for our business
Cons
Charrs in x4 are not very robust looking at move to x5 to solve this problem. There is nothing I dislike about eMaint
Alternatives Considered
SAP ConcurReasons for Switching to eMaint CMMS
I purchased eMaint 14 years and it was the cost and ability to design my own forms- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Waste of Money
Reviewed on 2023/08/15
Bad from the start
Bad from the start
Pros
There really wasn't anything about this that I thought was good. From the initial sales which obviously wasn't clear to the final canceling of the product
Cons
Everything was additional including and detailed client training of the system.
Response from Fluke Corporation
David thanks for taking the time to write a review and sharing your experience with the product. We do have many areas where customers can continue to learn how to use the product which includes eMaint University, chat online support, email, and phone support should customers need help. All of the support features mentioned are included for all customers. If someone is looking to do a bootcamp trainings there is an additional cost for those since they are multiple day trainings.
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Maintenance software for Absolute Energy
Reviewed on 2019/11/22
We have had our ups and downs, the group has always been good to work with but limited time on set...
We have had our ups and downs, the group has always been good to work with but limited time on set up and implementation limited what we were able to accomplish, so this work continues. The team has been great.
Pros
The flexibility to tailor the system to our work flows. Ease of use. Ability to use the software from an advantage as maintenance. Many options and eMaint staff understand maintenance!
Cons
With all the options it is difficult to follow through the setup, Work flows may help stream line this process? Many of the eMaint personnel have better ideas and experience that we did not know going into the process of migrating from another system. This changed are procedures for the better but a lot of group brainstorming has been needed to specify our needs.
Reasons for Choosing eMaint CMMS
We needed more power in the hands of our technicians, operators, purchasing, planning, and management staff. I want personnel to be in the knowing of as much as I can using a program like eMaint. Our old system did well with purchasing and was designed by a group that understood purchasing, I need a system that does all the aspects of asset management, planning work, and maintenance!Reasons for Switching to eMaint CMMS
eMaint met our needs, seemed the easiest for our technicians to navigate and worked with our team to set up an invoicing reconciliation step allocating shipping/tax to the items previously received! This was done at a cost to us but the most important item is that it met a need we had that most maintenance systems do not include.- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eMaint excellent choice for our business
Reviewed on 2021/07/15
The system has never let me down or prevented me to completed my tasks. The few times I had problem...
The system has never let me down or prevented me to completed my tasks. The few times I had problem customer support got on it right away and corrected it. Also I can fix some problems myself through eMaint University or supporting documents.
I have senior service techs that not proficient in using a computer and all of them took to the system pretty quickly which made my job easier
Pros
The easy of use, gives me to be ability to keep track of assets for multiple branches. Also with the new messenger option I can contact my service technicians right on the eMaint screen , saving me time and money.
Cons
One thing I don't like is that there is no option to erase messages in messenger. When I message a tech to clarify a work order for example I have no way of knowing if they have corrected the problem. Unless i go into the work order in question and check it myself . This causes me to backtrack and check to see if it's corrected.
If we had the option to erase messages I would know that the problem was corrected
Alternatives Considered
GeotabReasons for Switching to eMaint CMMS
Customer service , ease of use, support documents reporting was a asset- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Experinces both Good & Bad
Reviewed on 2019/11/19
The implementation was underwhelming. I had to figure out the majority of the form design on my...
The implementation was underwhelming. I had to figure out the majority of the form design on my own by watching videos. I didn't have the greatest interactions with our implementation specialist and I was frustrated by the lack of response from our initial customer success manager. I have had good and bad experiences with eMaint support. I have reached out with issues with a number of the forms we use and was told that certain alterations and customizations weren't possible, so I have adapted to do more stuff manually than I had to in our pervious software. The format of the WO print out is bad, especially the checklist section. There was a significant cost difference between our previous software and eMaint and at this point I am not sure if the cost difference is justified.
Pros
The interface is nice and it's easy to navigate. I enjoy eMaint university and all the webinars. I like the ability to alter certain forms. I love the interactive map tool.
Cons
I don't like layout of the WO print out or PO forms. Its very difficult to get help customizing any of these forms. I am unable to print photos with WO unless the are in PDF form. It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible. I wish it was possible to respond to a WO request through eMaint to ask more questions. I also would like a means of editing photos within eMaint.
Alternatives Considered
IBM Maximo Application SuiteSwitched From
MPulseReasons for Switching to eMaint CMMS
Head of operations has previous experience with software- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very frustrating experience
Reviewed on 2020/02/03
During the sales process we specified 2 items that we needed. These were items that other companies...
During the sales process we specified 2 items that we needed. These were items that other companies had said they could offer and we were shown examples of them working. Emaint said they could do the same with no problems, "we have 2 options to do this", I was told. We signed up to Emaint in September 2019. After weeks of prep work and adding data to their templates we began the implementation process. After 2 weeks implementation, cracks began to show and the items we had specified were now impossible tasks for emaint. Following a few e-mails, we were told that they had resolved the issue and we could continue implementation. One more week, more wasted time and we were again told they could not deliver on what they had promised. We stopped the implementation process and asked for a refund based on the fact that they could not deliver on what they had promised and what we had signed up for. I was passed from one department to another and staff member to staff member. No-one would return my e-mails which in itself was extremely frustrating. One of the staff that I had been dealing with followed up briefly for me and stated that Emaint "could not deliver what was promised even after multiple attempts." Following nearly 8 weeks of e-mails without reply and constant chasing and more wasted time, Emaint agreed to refund some of our money. They kept over €1100 +VAT, put us months behind schedule, cost us days worth of labour. I could not possibly recommend anyone waste their time.
Pros
Huge amount of features that could be helpful. Implementation expert was very helpful and friendly.
Cons
Too many work arounds needed. Too many steps for very simple processes. The whole process fell apart after they could not deliver 2 services we were promised were possible before signing up.
Reasons for Choosing eMaint CMMS
We wanted a program that better suited our businessReasons for Switching to eMaint CMMS
They promised great features and and easy implementation but unfortunately we were misled.Response from Fluke Corporation
Hi Kevin,
Thank you for taking the time to provide your honest feedback. As for your overall experience with eMaint, we pride ourselves on delivering exceptional customer service and are looking into this situation further. Although we were quick to confirm that what you were looking for could not be done, we agree that the refund should have dealt with in a more timely manner. While this is a situation that we don't often find ourselves in, we take full responsibility for the delay. We thank you for both your persistence and patience here.
Aine Whelan
- Industry: Automotive
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CMMS System Bar None
Reviewed on 2019/10/31
I have done two implementations with eMaint at two different companies and several other implemenati...
I have done two implementations with eMaint at two different companies and several other implemenations in my 36 years previous past experience. eMaint is by far the best product and team that i have ever worked with and I look forward to continue this relationship until I retire!
Pros
eMaint is flexible and easy to use, it reporting and workflow function make it extremely valuable in make the data gathered accessible and actionable. This along with the fluke connectivity make it the most user friendly and powerful maintenance tool in the box ! I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome!
Cons
Sometimes the the system does get a bit confusing going between tasks but the team has been working out these bugs.
Reasons for Choosing eMaint CMMS
Changed companies and needed to implement a CMMS system, Maximo could not beat eMaint on service product or price.Switched From
IBM Maximo Application SuiteReasons for Switching to eMaint CMMS
Service, quality and price were all in eMaints favor.- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Keeps the Flow Going
Reviewed on 2021/07/28
I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use...
I really enjoy getting to work in eMaint and smooth out the various wrinkles in the process we use to share/distribute information throughout the maintenance department.
Pros
I am very pleased with the reporting and workflow features, as well as the form customization. This makes it simpler to capture the information and alert users of important system changes.
Cons
I would love to be able to normalize the various tables so it'd be a little easier to control the inputs for fields. I have to set up things through form field validation at the moment. However, I might be missing something!
- Industry: Utilities
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
eMaint is Fairly Easy To Use
Reviewed on 2024/02/05
Pros
Ease of use for scheduling routine preventive maintenance, easy to complete maintenance work orders
Cons
pictures can't be customized for each maintenance item, only for the overall asset
- Industry: Gambling & Casinos
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customized
Reviewed on 2019/06/24
The various options for service or help are great. The messaging option is quick and even phone...
The various options for service or help are great. The messaging option is quick and even phone calls are received or return in a very fashionable time. They want the customer to get the best product for their needs.
Pros
The software allows for easy customization to your needs. eMaint's team of professionals will help you get the product functionality that you desire. The software is adjustable by the property's administrator and does not always need eMaints help. The ease of making tweaks and adjustments allows great adaptability to situations that arise.
Cons
The initial cost and set up was hard to serve to upper management. The overall options for customization can be overwhelming.
Alternatives Considered
Hippo CMMSReasons for Choosing eMaint CMMS
MP2 did not offer us the adaptability that we need for our property. The mobile user option for eMaint would allow for less time loss as the technicians returned to a desktop computer.Reasons for Switching to eMaint CMMS
At the time eMaint had more of what we were looking for. Hippo's interactive map is a nice feature just wasn't robust enough for us at the time of the decision.- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
First time eMAINT user, nice admin capabilities.
Reviewed on 2020/10/14
Customer service is fantastic. Software is fairly easy to navigate, add parts, assets, and work...
Customer service is fantastic. Software is fairly easy to navigate, add parts, assets, and work orders. Working with the support staff has also allowed me to hide fields in the background that are required for some of my reports.
Pros
Ease of entering data; parts, assets, work orders etc. The reporting structure is very versatile with full customisation reporting available.
Cons
The mobile view is where I'd like to see improvements. This software was implemented at our plant for the use of production and maintenance personal. The lack of customization for what each technician can see is disappointing. It would be nice to be able to alter the columns in mobile view for the mechanics.
The other function I wished eMAINT had would be a way to record multiple readings for performing calibrations that would show percent of error with an automatic pass/fail.
Reasons for Choosing eMaint CMMS
MP2 was an extremely old system that reminded me of DOS. Simple software but did not have the functionality needed for equipment life cycle tracking.Reasons for Switching to eMaint CMMS
Functionality, ease of use for the front line workers and mechanics. Has capabilities to tie in with equipment which we plan on using in the future.- Industry: Farming
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pwsac
Reviewed on 2023/08/10
Pros
Ease of use, functionality, and broad spectrum of product
Cons
The time difference where tech support is located, not having the ability to add users without tech support
- Industry: Construction
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Impressive software for Asset tracking
Reviewed on 2023/08/19
Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or...
Overall it’s a useful tool for tracking assets across the organization and integrating with ERP or other software can elevate its usefulness
Pros
Easy to use, user friendly interface and accessibility
Cons
Sometimes takes longer to load due to Technical problems
- Industry: Textiles
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eMaint at HDK
Reviewed on 2023/03/15
eMaint has proven to be an invaluable tool for maintenance management and for providing reliability...
eMaint has proven to be an invaluable tool for maintenance management and for providing reliability to equipment.
Pros
Ease of use and functionality to provide management to maintenance.
Cons
Customization process and data entry can be time and labor intensive.
- Industry: Food Production
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Just starting
Reviewed on 2023/03/16
Good, glad we made the transition from our old infor system.
Good, glad we made the transition from our old infor system.
Pros
The question should be, "What DO you like"... the easy access to reporting, the quick online support has yet to disappoint and getting out cmms mobile. Gone are the days of notebooks and trying to remember what you did.
Cons
The communication between fluke mobile and eMaint has been less than smooth. Enough that I'm concerned with the fluke online connectivity options we're currently looking into.
- Industry: Sporting Goods
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
N/a
Reviewed on 2023/03/16
Pros
Customization
Cons
Everting there is an update it creates an issue in the system and now X5 is getting all the support and it seems harder to get ahold of anyone.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
our experience with EMaint
Reviewed on 2022/02/01
Search options are great. But for a fast-paced and international service company, they were not...
Search options are great. But for a fast-paced and international service company, they were not able to deliver everything they promised.
Pros
It does have major sorting features, which were not available with our previous software. We are a service/repair company needing to consolidate to a single software to handle work order mgmt, asset mgmt, inventory mgmt, purchasing mgmt, etc. Being able to quickly sort and locate an item is a major plus.
Cons
We were hurried through the implementation process, and other than the initial call and giving you a few days, there was little or scattered help and customizing the software. After purchasing the software and implementation, they essentially tell you to watch some videos and have fun setting it up yourself. We have had the software for over a year and are still not able to fully utilize it for our company. We still having to use our previous software while crippling along trying to get some use out of this software and the mobile app, while still trying to get main features set up and fine-tuning others. Not that we haven't had any assistance at all. But it's back-and-forth emails that sometimes get answered and sometimes do not, and a lot of them not understanding your requests, and sometimes situations never getting handled at all. If you are looking for a company that will work to make sure your software is functioning to your liking, this is sadly not it.
Response from Fluke Corporation
Hi Adam,
Thanks for reaching out and for your feedback - we're so sorry to hear your eMaint experience has not met expectations! Our goal is to always provide the best customer service in the industry and ensure your team's use of the system is nothing less than successful. Your customer success manager will be reaching out to align the next best steps through the use of our different resources available. Thank you again for your honest feedback and we look forward to helping you move forward in the best manner possible.
Your eMaint team
-
Review Source
Overall rating
- Ease of Use
- Customer Support
Reviewed on 2011/07/18
We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier,...
We began searching for a CMMS about 2 years ago. We explored our present CCMS system supplier, trying to get it to communicate with our ERP system, but were dissatisfied with the results. I once found myself in a hour-long conference call with our I.T. director, our ERP in-house person, myself, and our Maintenance Supervisor, speaking to our ERP Consultant, to go over the email I sent previously with a detailed list of questions. At the end of the meeting, it dawned upon me we had spent $250.00 in direct costs to our ERP consultant and wasted several hours of time for each of the individuals listed above in order to get some questions defined that I had already submitted. This was looking like a long and painful road.
I began looking around at other systems from other companies, with the idea of using Excel to import into our ERP. The entire concept of SaaS was new to me, and instantly I saw the benefits as if it were made just for us: low initial cost, no server space to hold the program, ease of use on site and off and limited involvement by our overstressed I.T. department. We won management approval, and the system was turned on August 2010.
In the year since, we have completed and documented a staggering number of jobs. Our craftsman and contractors use the system basically to justify the hours they have on their timecards or invoices. When a request is submitted, and approved, it is assigned and from there our craftsman self manage their work.
Our past system was a home-grown version of Excel, and while it was a first step, its difficulty made it a roadblock to quantify each and every job performed. The implementation of eMaint was easy and involved getting the assets correct as documentation revolves around the asset numbers. Once we knew what we wanted to see, we customized the reports desired from the list of available reports and we were on our way. Daily reports of previous day's activity enables us to see what my direct reports and contractors accomplished.
If I ran into program problems with eMaint, I kept a logbook with issues to discuss with eMaint and we emailed, or called, to resolve. Response has been good, and most of our issues are resolved quickly, and if not we keep discussing until we come to a resolution. We have not needed enough support to generate an invoice as of yet. My maintenance team is computer savvy, but we still needed to go over some items from time to time.
Once we got over the hump regarding the task of documenting each job, the craftsman were on board. Then when we showed them the job count, and how many jobs each one was doing each month, the increase in self pride was obvious. Now the craftsman ask for work orders for each job they run across, and instead of viewing it as an roadblock, they understand this is a visible validation of their hard work. In addition, having a system as easy to use, and easy to view past history as eMaint is, allows us to look for past clues on how a problem was solved. Additionally, we have a much better PM system in place, allowing us to do things the same way each time we perform a PM evolution.
The past year was exciting, interesting, and revealed a lot about this company's maintenance department. We always though we did a good job, but there is a big difference in our upper management's eyes when we now tell them 'Let me show you' instead of 'I feel'. Now we have documentation showing our strengths and our weaknesses. Using eMaint has brought pride to the department, allowed continuity in job plans and PM performance, and allowed us to work on our areas of concern. These were not goals when I began the search for a CMMS system, but since have eclipsed the system itself and really have made us a more efficient department. We are now exploring how to use eMaint in our engineering department and our tool and die department.
- Industry: Renewables & Environment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great out of-the-box solution to CMMS
Reviewed on 2018/12/11
Great overall experience from my past year and a half using the system, working with multiple CMMS,...
Great overall experience from my past year and a half using the system, working with multiple CMMS, attending multiple in person training, and using their online training tools. I am always recommending eMaint to anyone that i think could benefit from a system of this caliber.
Pros
The software has all the basic features and functionalities that you need for a great CMMS program, that is adaptable and customization for many industries and demands. There is more in the system than i think most customers even take advantage of, but the customer support team has always been there to help brainstorm ideas and best practices for implementing the system to deliver what you need.
Cons
There are certain scenarios that the system can act a little glitchy at times in regards to the reports and report output into HTML/excel that can be frustrating, in terms of formatting not being adjustable and other quirks that you just have to accept. For example the excel reports only export as an excel 2003 doc, i mean come on that is sooo outdated, and then on top of that all the columns are tiny, and you have to manually drag them out each time, these are small annoyances. The HTML exported reports also have no page margins, so the table literally goes all the way to the edge of the page, making parts get cut off upon printing, and this is something that cant be adjusted in the system. There are other limits that the system can just not do for reporting that i wish it could. In general though, the bulk of my grips with the system are all reporting based, the system itself and its functionality and consistency with the base CMMS module is great and even the reporting is still great, just small improvements could be made to make it even better.
- Industry: Machinery
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
eMaint Point of View
Reviewed on 2022/01/28
its just fair, accepting reality that this is the software we had.
its just fair, accepting reality that this is the software we had.
Pros
I don't have choice this is the system that company used
Cons
What I've noticed, you keep on calling the IT people to help you do this do that and so on. It's not really a friendly user, You need to call IT to help you fix something that is too small and supposedly easy. It seems that they controlled everything. which is not good
Response from Fluke Corporation
Thank you for providing feedback, and I'm very sorry to hear that your experience hasn't been what you expected. Our goal is to provide the best customer service possible and ensure that your team is set up for success. Your Customer Success Manager would be happy to continue to work with you to improve your experience.
Thank you again for your honest feedback. I am confident we can make the necessary adjustments to ensure your success with eMaint. Please get in touch with us at your earliest convenience.
eMaint Customer Success Team
- Industry: Aviation & Aerospace
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Calspan eMaint Review
Reviewed on 2022/02/04
Over its a very good system. Some flaws that need to be corrected in the higher level portions.
Over its a very good system. Some flaws that need to be corrected in the higher level portions.
Pros
Layout is easy to navigate for main features. PM's are relatively simple to setup and use.
Cons
Some items are very difficult to find. Correcting problems is also a problem.
- Industry: Facilities Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The Community College View.
Reviewed on 2022/02/01
I have been involved with eMaint since the beginning.
I have been involved with eMaint since the beginning.
Pros
The ability to have every bit of information you need to make repairs and/or service equipment at your fingertips.
Cons
This isn't a software problem, but getting employees to adapt to a new technology.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Customer Support
Reviewed on 2022/01/27
Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of...
Great for tracking downtime and equipment issues, and equipment costs. Great for keeping track of spare parts inventory.
Pros
Very easy to set up and use. Very user friendly compared to similar products. Customer support is very helpful.
Cons
Reports are a bit difficult and confusing to create. However, a call to customer service will resolve your issues.
Alternatives Considered
SAP Concur- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Maintenance Database With Potential
Reviewed on 2022/11/28
It was made more so for someone who could sit behind a desk and put information into the system all...
It was made more so for someone who could sit behind a desk and put information into the system all day. We did not have that capability. It was not easy to generate reports or to pure information that had been stored for years.
Pros
The on-line aspect was useful for administrators, but the mobile app was most helpful for the workers in the field.
Cons
The trainings were not easy to follow, and one on one help was difficult. The on boarding process seemed unavailable after the sale so we were paying for parts of the system that were never used