Helpshift Reviews

Effective Ticketing Software for Chats

Reviewed on 2020/02/20

We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes.

Customer facing first

Reviewed on 2017/03/27

HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support.

Good platfom to reply Mobile app support tickets, but it lacks features.

Reviewed on 2018/10/16

It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.

Review as a Team leader

Reviewed on 2021/08/20

Efficient

Helpshift has improved our support significantly

Reviewed on 2017/03/27

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

The only disadvantage of Helpshift so far was slow response to a significant issue on iOS and the difficult negotiations about renewing the contract whereby the price was increased in a non logical way. In the end this was resolved.

Artificial intelligence is the future,so is Helpshift.

Reviewed on 2018/09/06

Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team.

Helpshift provides easy customer support at a cost

Reviewed on 2018/02/06

Easy to use tool

Reviewed on 2018/09/25

Right Tool for Customer Relationship Services

Reviewed on 2020/05/03

For localized Customer Relationship Management it is the one solid product can give you what you want. It also eases to use.

Helpshift Review

Reviewed on 2017/03/27

I have been using Helpshift for almost 2 years, it is a great product! It hasn't been buggy and is overall fast and efficient.

Advanced Chat Portal to use

Reviewed on 2017/04/01

Easy accessibility, Advanced Chat Portal, Easy Chat Transfers, Agent Tag Routing, Knowledge Database Integration. Multiple Widgets.

Chasing bugs in the Helpshift platform

Reviewed on 2018/10/09

Pain.

Dragon Friends

Reviewed on 2017/04/01

Helpshift help us to solve our CS problem immediatly. But we want to add more usefull functions. For example, we want to count numberof CS e-mail each title too.

Exceptional Customer Service Platform!

Reviewed on 2017/03/27

Helpshift helps our CS team's job easy breezy! Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful. Here's to one great customer experience- from ours to you! Cheers, Helpshift!

Its really good easy to handle

Reviewed on 2017/05/10

Need more Improvement

Reviewed on 2017/03/25

I have been using helpshift for the past 3 months and I don't really like it at all. Partly bcoz in my previous company I was using Zendesk and I felt its feature much more userfriendly than help shift. It could also be possible that my current company dont feel those features or functionality as neccessary but it really sucks big time. Positive points would be that the downtime is very much less and if issue reported, it is quickly addressed realtime. Keep up the good work in that front. But seriously you shld improve a lot.

Powerfull Customer Satisfaction Tool

Reviewed on 2017/03/27

Definitely a powerfull customer satisfaction tool I ever used.
Hopefully chat ops functions would be integrated in future.

Bait & Switch

Reviewed on 2017/11/08

The company has been acquired by an India company and the new CEO is taking it in a very "customer unfriendly" direction.

Very Helpfull

Reviewed on 2017/05/10

Our customers loved us more after we gave them Helpshift

Reviewed on 2017/03/24

We thought we were responsive and cared about our customers, but trying to handle issues with email and a FAQ page was no substitute for a carefully designed, scalable, and easy to use system. Helpshift makes it great when our users get into a jam ... because they get to learn, talk, and get out of the jam - without having to go to email or a website.

It's expensive, but worth it

Reviewed on 2017/03/24

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

We've had some problems with integration, but their support team is quite responsive and we've been able to work through the problems.

Huge fan of Helpshift

Reviewed on 2017/03/24

I've used and recommended Helpshift across a number of different companies, and have always been greatly impressed with the service - both the in-app experience as well as the back-end agent and management tools.

Need more Analytics

Reviewed on 2017/03/27

The platform is easy to use and navigate but wish we had more analytics and better stats for tracking individual and team performance.

Helpshift

Reviewed on 2017/03/25

Pros:
FAQ
Knowledge base
Survey and feedback
Analytics

Cons :
Support
Automated issue routing

Excellent customer support software

Reviewed on 2017/03/24

Once we moved to Helpshift from forums that we were using, for customer support, we never looked back!