PhoneBurner Reviews

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done.

Favorite features:

* Interface is incredibly user friendly

* Caller ID can be set to your number (or a local number) and all return calls will go to your personal line regardless

* Pre-recorded voicemails so you can tailor them to the type of calls you're making.

* Call session recordings (optional, but I really like being able to refer back to calls I made for training or missed info)

* Dial Sessions can be easily picked back up if you didn't get through one.

* Their support/customer service team has always been incredibly helpful and pleasant. Something you don't think about until you're having a bad experience elsewhere.

* Super easy to upload contacts. They've done a lot to eliminate as much manual work as possible. If you can export your contacts into an excel sheet you're looking at a 2 minute, organized upload. And if not, their support team is so helpful.

* Pays for itself with the time you're able to save

Can't recommend it enough.

I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Phone Burner is great if you need an autodialer. It is easy to use and can be customized. Easy to set up

It is expensive but not fully developed when it comes to additional features. No inbound call feature and needs a another softphone

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

It was very easy to set up dial plans to do mass outbound dialing and set up voicemails for each call. The customer support team was always available and

The software did not exactly fit our needs as an inbound/outbound call center solution. However this was our only deciding factor to leave. I see this software performing great in the right environment.

Ease of use, functionality, integration, customer support

Completely intuitive and user-friendly. Full of great features

Any cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long.

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

If I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue.

The company is consistently adding valuable features to make our job easier. I only have to focus on speaking to people. PhoneBurner takes care of the rest.

The ability to load large lists and dial those down immediately, without manual processes, is the best part of the application. Another great feature is the newer list loading tool, which allows you to create a new folder for the contacts on the fly, making organized call campaigns really easy to start.

Limitations on sort options are a pain to work around, but workable. It would also be helpful to have more integrations like an easy ServiceNow integration.

The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

The features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so

Sometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing

Some of my favorite features of PhoneBurner include scripts, automatic voicemails and emails because of how much they increase our contact ratios and allow us to reach such high volume when dialing prospects.

We are now 12 months in to this software and I haven't had any complaints yet. The set up was easy and our inside sales team absolutely loves it!

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

I love how it send emails and voicemail with in one click

There is nothing i can say that i like the least about phone buerner, it does it job. sometimes the calls drop from fax or internet noise but thats about it.

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder. Also, I found that the calendar makes the lists of names that are ready to be called each day as a reminder.

I guess the only thing that bothered me is that when someone hung up on your when they were not interested you couldn't really tell. So I noticed that whomever I was talking to suddenly became silent and must of hung up without knowig that they did.

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

No cons - it’s very user friendly and works really well.

Easy to use, reliable and with a lot of features.

Reporting, need to be able to customize the reports for the users. (Example, divide the phones per zone)

They do not lie when they claim they can increase dial time by 4X. As soon as one call is finished, it's on to the next one. And if you need time to take notes you can obviously pause it.

Implementing this software was somewhat of a hassle but maybe that's because I myself am not the most computer savvy.

User friendly, and support is second to none.

Don't really have any cons. They have great software and are always looking to improve.

PhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.

I think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team.

I haven't found any real cons yet, but it can get a little pricey depending on how many seats you purchase.

Efficiency & Productivity in the lead dialing process

Can't think of anything I don't like