Textedly Reviews

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352 Reviews

- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
From day one we have been impressed with Textedly.
Reviewed on 2018/07/26
Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one...
Marketing is never an easy thing to contend with. With Textedly I can give our prospects that one last chance to commit without being intrusive. we have had great results thus far and are pleased with the Textedly service team.
Pros
They are continuing to grow there features on a regular bases. the price is more than right and the value is beyond wonderful.
Cons
So far it has been hard to find one. We critique our services hard, Textedly has met and exceeded all of our needs and want with there service.

- Industry: Market Research
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Interesting marketing tool
Reviewed on 2018/12/12
Great!
Great!
Pros
I love the idea of mass group texting to your customers and the way how easy you can text scheduling. It's pretty innovative and it's good to use it in mobile-centered marketing era when digital advertising is getting so crowded. A good way to remind your customers about the update in the software or app they use.
Analytics are also very robust!
Cons
Not much, I really like it. If they won't get too expensive I keep using it.
- Industry: Environmental Services
- Company size: 5,001–10,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't allow you to cancel
Reviewed on 2023/03/13
Pros
Nothing, there is nothing redeeming about this service and there is only downside of their overcharging you.
Cons
They won't allow you to cancel only within a narrow window, and continue charging you despite requesting cancellation. In my case multiple times.

- Industry: Retail
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Textedly is at the top for SMS marketing for multiple reasons.
Reviewed on 2020/04/03
Very happy with the web-based UI. It's just so easy and satisfying to use.
One of the surprising...
Very happy with the web-based UI. It's just so easy and satisfying to use.
One of the surprising things is that Textedly is for everybody. There are so many applications you can use it for besides marketing your business. For example, if your hosting an event and you want an easy way to keep people up to date with event details/happenings then use Textedly - you will love it.
Pros
I didn't feel overwhelmed being completely new to SMS-based marketing. The web-based UI is easy to use and the pricing iss low-cost compared to my own competitor research. You will notice that most people gravitate towards Textedly because they offer the same and more features than similar marketing apps.
Cons
I really wish that they had a iOS app available for iPhone and iPad users. I can asssume this is something to be available soon though.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Value, Service, and it works!
Reviewed on 2018/05/02
Time saving
Time saving
Pros
Simple interface. Clear display of primary data. Return of incoming text messages allows query of end users for voting, and/or data collection.
I'm using the service to target multiple groups of current members in our American Legion Post. In the post, we have Regular, Auxiliary, Riders and Sons that are involved in unique/different aspects of service to the community. Additionally we have a large group of regular Bingo attendees. Outreach to these members let's keeps them informed of updates in a simple to manage method.
Cons
Restrictive filtering needs work to allow finer detail of targeted subscribers. System allows filtering for simple text only, no 'or', 'and' or 'not' statements.

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Textedly always delivers what they say they will deliver. Love that. Been using for a few...
Reviewed on 2018/03/23
Quick texting to complete ministry.
Quick texting to complete ministry.
Pros
Super super easy to use. Quick and user friendly! From the first time I logged in with the site, everything was easy to find. Great design.
Cons
There isn't much I don't like about the software. It would be neat if they made an app for this software. Would save a minute or two going online.

- Industry: Entertainment
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Loving It
Reviewed on 2019/10/26
Being able to market to my audience directly
Being able to market to my audience directly
Pros
I love being able to text customers directly to their phones. It allows for direct contact. A Cost Effective, Personal Marketing Tool In A Social Media World
Cons
I wish I had a few more characters, the "Text STOP to End" takes up quite a few

- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome service for text message
Reviewed on 2018/10/29
The textedly web text message service is very awesome and it is above my overall expectations.
The textedly web text message service is very awesome and it is above my overall expectations.
Pros
Easy to text anyone on your subscriber list. Cheapest text messages services. Quick customer support.
Cons
When you erase any subscriber you cant send them a message until they reenroll by themselves.

- Industry: Utilities
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Textedly has provided an easy way to get important information to Customers and business Teams.
Reviewed on 2018/07/17
An effective way to communicate with Customers and Teams.
An effective way to communicate with Customers and Teams.
Pros
After trying several similar programs, Textedly stood out in Customer service, value and ease of use.
The system is clean, easy to use and organized in an intuitive fashion. It is very user friendly.
The Customer Service is responsive, helpful and accommodating.
The Plans are set to meet the needs of users of all levels.
Good product, good service, good value.
Cons
The only thing I would like is an app but they've focused on a good product at a good price and back it with good service so I've learned to adapt to not having an app for it.

- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome SMS Service!
Reviewed on 2018/09/21
If you're considering adding SMS to your marketing strategies, definitely try Textedly!
If you're considering adding SMS to your marketing strategies, definitely try Textedly!
Pros
We're incredibly new to using SMS for marketing. Didn't really know what we were doing, honestly. Textedly gave us a super easy intro, how-to, and focus on how to tackle this new aspect of our business. We don't have a huge market that we send texts to, but the response has been overwhelmingly positive. It's made my job of communicating with the field much easier and more personal.
Cons
There's nothing I don't like! Seriously, such an intuitive platform that makes texting our markets a cinch.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Missing Key Analytics
Reviewed on 2023/02/15
Even though I didn't continue using this platform after my free trial, I still think it's a great...
Even though I didn't continue using this platform after my free trial, I still think it's a great option, especially for small businesses. The customer service is excellent. Their reps are friendly, fast, and effective communicators.
Pros
It's very easy to get started with Textedly. You can quickly figure out how to import contacts, draft/schedule/send texts, etc within a matter of minutes. I found the dashboards of competitors like SimpleTexting and EZTexting to be a bit visually overwhelming compared to Textedly.
Cons
The biggest con for me is that they do not offer link tracking within their platform. You can work around this by using UTM codes to track the links in Google Analytics, but that's kind of inconvenient when you consider that other platforms do track the number of clicks on your links. I asked a customer service rep about this and they told me that Textedly previously DID track links, but they no longer do. I wonder why they did away with that feature.
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
The most important feature doesn't work
Reviewed on 2017/04/24
Pros
When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere.
I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list.
Bottom line, when I want something online I want it to work with ease and no headaches.
My search continues fro a company that I can do business with
Cons
When I purchase something (demo or otherwise) for possible consideration, I simply want it to work, even in demo mode. Went through the process of signing on and spent most of the evening trying to figure out how to upload a simple contact(s) list. No button to do that anywhere.
I would like to purchase a sms marketing plan that allows me to upload an already established list and simply will not start from scratch. EXtexting, (not happy with them, but at least they allow you to upload a list.
Bottom line, when I want something online I want it to work with ease and no headaches.
My search continues fro a company that I can do business with
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Shady
Reviewed on 2020/03/12
see above
see above
Pros
I have used this service since the end of january, it was difficult at first, but eventually I got the hang of it. I was getting some guidence by someone named [SENSITIVE CONTENT HIDDEN]at first she was nice then she got more and more impatient and rude. I asked if I could work with someone else but I kept getting her replying to my emails. I get the impression that this is a fly by night company, I have known a lot over the years as I am always trying a way to communicate better with my customers.
A bunch of contacts were unsubscribed and after a couple days of waiting for IT, [SENSITIVE CONTENT HIDDEN]writers back, "Unfortunately IT has no record of any issues with this account, nor the subscribers being unsubscribed." yet, here I am and I know these 26 people who work for me, they did not unsubscribe.
Cons
Textedly refuses to do anything to help. Its very suspicious. My guess is that there are about 2-4 people that work for this company and they use a answering service who knows nothing about the company nor can they give me any names. I feel they are hiding and misrepresenting themselves. I would do more research before signing up and avoid "[SENSITIVE CONTENT HIDDEN]" she seems vindictive and has a huge attitude.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Buyer beware read the terms and conditions.
Reviewed on 2021/10/18
Pros
Company lacks integrity and willingness to communicate.
Cons
Buyer beware in the instance that you or Textedly terminate the relationship. Textedly will deliberately block your business from accessing their client list. Also Textedly TERMS AND CONDITIONS SAY they will SELL YOUR CLIENT LIST.

- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best, easiest, cheapest, hands down service for mass texting
Reviewed on 2019/08/22
We are currently texting hundreds of people weekly with announcements/sign-ups to keep them...
We are currently texting hundreds of people weekly with announcements/sign-ups to keep them involved and informed. It's a great tool.
Pros
It's the best, cheapest, easiest way to mass text large groups of people, and it's set at SUCH a great price! I did some hunting around and this is the best product I've found. Save yourself some googling and just go with this one. Super easy for people to subscribe and unsubscribe
Cons
There's no cons! It's really great. I guess I'd like if it was cheaper but it's already really cheap so I don't want to press my luck.
Also, the interface could be a little more user-friendly, but it's not too bad.
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
a must have for multi-facility organizations
Reviewed on 2019/10/25
relaying operational changes and situational awareness in emergencies
primary communication vehicle...
relaying operational changes and situational awareness in emergencies
primary communication vehicle for early closures, relaying pertinent info on road closures to transport and field staff. All of these functions are easily accomplished in 2 minutes or less. This is a vital tool in our safety and emergency preparedness and management toolbox. Look forward to utilizing additional functions offered, but not yet explored in the software. We have 10 sites in 2 states and this tool allows the customization for each site.
Pros
Ease of use, reporting functions, useful for normal operations as well as emergency operational change information stream notification, ability to craft and store common communication templates, easy navigation using the dashboard even for first time users.
Cons
doesn't make coffee but I guess I can live with that
- Industry: Retail
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fantastic, and the Best Price for This Type of Service
Reviewed on 2019/04/14
We used this platform to send a series of incentives and promotions to our current customer base...
We used this platform to send a series of incentives and promotions to our current customer base over the holidays. The service worked very well for us, and I can definitely see us doing a similar campaign with them during the next holiday season.
Pros
The interface is easy to navigate, and setting up scheduled messages was simple (they included helpful instructions). The price is also great for the service. It may not offer quite as many features as some of the competitors, but for a simplified version of a bulk messaging service, it's a better value (especially when, like me, you don't use many of the additional features offered by other comparable options. For smaller businesses, this is an exceptional choice.
Cons
It would be nice if it were easier to filter, perhaps some more customization options there would be nice. Aside from that, there's not really anything I can complain about. The one time I had to contact support, the wait time seemed a bit lengthy, but I don't know if that's a regular occurrence or not.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple and Easy
Reviewed on 2018/09/05
This service has been incredibly easy to use. If you need to go to more characters and send two...
This service has been incredibly easy to use. If you need to go to more characters and send two texts that works pretty easy. If you don't have enough messages in your bank, it is easy to purchase the additional ones needed to send those all out. Overall, this is just a basic system that is easy to use. You don't get a lot of customization, but for small companies like us with only a few thousand texts going out each month, it is a perfect fit.
Pros
The set-up was really easy. Once we signed up, we used the online chat for help. They walked us through what we needed, sent us the forms, and then it was super easy to implement. Each time we send out more texts, we can see previous campaigns and even re-send as we choose. Notifications when people text us come to our email so we don't have to log in constantly and check. Very user friendly.
Cons
Unfortunately you cannot send campaigns to only NEW people who sign up. So if you have a campaign this week and send it out and hope more people sign up, you either individually have to text them, or wait until your next campaign. You can't just grab those people all in one swoop. Opt in is easy for the member, but if they opt out in error, and text you that...you can't use this system to opt them back in or contact them. You have to use something else (email, call, etc) and inform them to sign up again.
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Textedly is one of the best Text Messaging Co that we tested and used for our projects in RE.
Reviewed on 2018/03/31
Pros
1. High level of deliverability 2. Ability to communicate & track the process with many clients at the same time 3. Cost per text 4. Ability to send pictures and links 5. Simplicity to use
Cons
It would help if you can have more keywords for the same monthly rate. We need to track different groups on our list and it will help if it is possible to use different keywords without paying extra. You will attract more clients with this flexibility. All the rest works great! Thank you!
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not Worth The Value - Better Software Available
Reviewed on 2020/11/13
Overall we never deployed it because of the difficulties getting it to work with our POS and CRM....
Overall we never deployed it because of the difficulties getting it to work with our POS and CRM. Multiple apps are needed to make it function and then some data doesn't transfer over.
Pros
Easy to setup
Keywords for texting
segmentation
Cons
hard to integrate must use other apps for POS and CRM
Customer service is non existent
Auto renewal without notice or notification
Not worth the expense
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Customer service great
Reviewed on 2021/11/10
Pros
The text service is very easy to use and the customer support is quick and responsive. I was trying to send links and it was functioning properly. They were quick to make it right and looked into alternative solutions.
Cons
You may not be able to send a url link. The mobile carriers block it. Which isn’t textedly fault.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good Texting Program, but Not Efficient
Reviewed on 2019/01/08
Pros
I like that I can schedule out my texts for the whole month, choosing the times and days with ease. It's an affordable solution for SMS Marketing.
Cons
My biggest complaint with Textedly is how long it takes to schedule. There are only 100 numbers per page and you can only choose one page as a time. So if I am sending 500 texts at noon today, I have to go to page one, choose ALL on that page, go to page two, choose ALL, etc... until I have my five pages/500 texts. BUT, if I want to send the same text to another 500 people at 2pm (so we're spacing texts and not overloading phones/websites) I have to go through pages 1 -5 first to get to the next set. When we have 10k+ texts, that can take a long time to schedule -- and it does.
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy-to-use interface and great way to interact with our customers.
Reviewed on 2018/06/22
Pros
Interface - it is easy to use for anyone regardless of technical skill.
Contact management - it is very easy to upload a CSV file of your customer list or manually enter in a new contact. Searching for a specific contact or keyword tied to that contact is also easy.
Ability to schedule texts - this alone is great because I can schedule campaigns ahead of time when a promo goes live and I don't have to worry about setting it up the day-of.
Individual and mass texting abilities - our customers love that now we can send individual texts that their order has been shipped and alerts them. Also the ease of use in sending a mass text is the real use of this and having both capabilities really makes this product shine.
Price - great value for the product. Texting services are a dime-a-dozen these days and I have used a few but Textedly is the best all around for value of what you get!
Cons
Not a major con, but would like the ability to send messages to specific people or keywords using a filter from the new message page. It already can be done by going to the Subscribers page, performing a filtered search and then sending message from there. It's not a major con and is nit picking since that is only one extra step but that's about the only con I can think of using Textedly.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
not good at all
Reviewed on 2017/10/23
Cons
STAY AWAY.......I set up a account with them , then they removed my ability to access my account again due to a credit card issue. I told them I give you another credit card but they never responded back. So they took my money and all the 200 messages I sent. Rude.
Response from Textedly
As we clearly mentioned to you, your credit card was marked as fraud and stolen. We can not have you as a customer.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So easy to use
Reviewed on 2019/04/30
Pros
Textedly allows me to send mass text messages for meeting reminders and other information. I LOVE that incoming text messages are free so they can text me back for one on one communication. The calendar makes it easy to schedule a text message for a future date in case I forget. Love Textedly!
Cons
I will recommend Textedly to my colleagues and business partners. No complaints!