ConnectWise ScreenConnect Reviews

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Connectwise control is a good product, but there are better out there for the cost with more features.

Clunky, often disconnects and reconnects

Screenconnect has allowed us to add all of our 100 workstations to it and monitor and remotely assist them at a moments notice, we can host meetings, fix issues. they also allow us to have a custom domain and splash screen for a professional look

The price is higher than what it originally was with CWSC but its still worth it.

This software is amazing! It can be used as a basic RMM even. Run tools, scripts, or just good ole remote access.

Nothing! This is great software that is beyond comparison.

Deploying is easy, customization is pretty simple, and the app's functionality is the best compared to every other app I've used (anydesk, teamviewer, splashtop, vnc solutions)

There's some features that just dont exist and they expect the community to develop plugins for those instead of doing it themselves. Things such as "prevent user from initiating chat when host is not connected" just isn't possible and evey though there's page after page of requests for it they don't do it for whatever reason.

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

very robust platform used daily to provide remote assistance to end-users in my company and to troubleshoot unattended computers from anywhere.

Setup can be a little time-consuming, but overall, a great tool for IT professionals.

These tools Are very useful to do remote diagnostics and troubleshooting secure fast and very intuitive, our clients love when they know the support goes beyond the call and the chat.

something to consider is to have a web-based deployment, but in general terms the application is seamless

The ability to have an easy rollout, ease of use for engineers and end users (as a replacement for RDP).

There are instances where it can take a while for the device to show as online before you can reconnect

very easy to use for admins and clients to download/install on ad-hoc basis

would like to see the naming convention change to easier options

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Small, clean, easily implemented and integrates well with our tool stack. It's pretty much everything we could as for from a tool like this and includes use auditing and recordings to meet any compliance requirements we've encountered.

Very little. The only real challenges we have are deployment and required end user actions for environments where it is not deployed. Honestly I don't know what they could even do about that as it's neither a deployment tool itself nor can they circumvent browser and OS security to be able to eliminate the necessity or end user actions in certain circumstances.

Ease of use and setup. It works for what we need it to do, no issues for daily remote work.

Sometimes when users are not on a high speed connection it can be choppy, but most times works fine.

Very easy to install on Windows and Mac alike.

Maybe the price is a little higher than it should be.

The best feature I found from ScreenConnect was easily doing backstage where I could remotely shell into a computer to help run powershell commands to help maintain and monitor workstations.

The ConnectWise portal was difficult to navigate to find the latest updates for the tool.

ConnectWise Control is useful software, It helps to guide other people, and it resolves many problems easily which looks very giant, It smooths the process of working and removes barriers to other cities and offices. It has uncountable benefits I really love to use it, Another app has bug issues but it has nothing.

ConnectWise Control has proper screen sharing and access tools, It increases the quality by giving its updates and customer support, The interface is clear and significant to understand, The one thing I just want is some free tools which are accessible.

Very easy to install on client computers.

The licensing it a bit overly complicated.

1. Clients get a good experience when their ticket is resolved through ConnectWise.2. It's a new platform in the market even then it is getting good attention.3. Provides end to end encryption.

1. Sometimes service providers are used for malicious use.2. A bit of professional UI which new users find difficult.

It is widely used for Remote desktop connection to support other users remotely.It can be easily configured and we can access the ed users machine with full access.

We always need better bandwidth to manage and control end user machines.Can bring few features on privacy and management.

That I can get more work done and I'm able to transfer things to it and able to share

The cons about it is that it's not that much beginner friendly but all in all it's good