Flipcause Reviews
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325 Reviews
- Industry: Philanthropy
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent customer support with a very quick response time. Very easy to use!!!
Reviewed on 2018/05/08
Pros
Ease of use. We are able to use Flipcause for all of our financial backend needs. Campaigns can be tailored to use peer to peer fundraising, event ticket sales, merchandise sales and volunteer management. The platform is also donor friendly and gives the donor the option to cover all fees so that more funds come to us. They will also design individual campaigns for us - this is HUGE for a small staff of two.
Cons
Like with anything new the hardest part is simply learning the basics! I have found it hard to find tutorials on my own but their customer service staff is so quick to respond that it really is a non-issue.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Plastic Ocean Project NGO
Reviewed on 2023/07/05
I have recommended Flipcause because I think it is one of the best, user friendly, and affordable.
I have recommended Flipcause because I think it is one of the best, user friendly, and affordable.
Pros
I like that our website and fundraising is all in one place. Your team is very responsive and helpful.
Cons
It takes too long to get our funds. It is one of the reasons why I'm looking elsewhere. The other reason is wanting to do more with our website but limited layouts.
Alternatives Considered
Bonterra Guided FundraisingReasons for Switching to Flipcause
More affordable and liked how user friendly it is.Response from Flipcause
Hi Bonnie,
Thanks for taking the time to leave us a review! Wow, we're so happy that you like your website and fundraising all in one place and that your Success team is helpful and responsive to you. We're also honored that you think we're one of the best, user-friendly, and affordable platforms out there. That's what we strive to do! And we totally appreciate you recommending us to other nonprofits.
We hear your concerns about the transfer time of your funds and want to do more with your website. I'll be sure to share that with the team.
Please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't waste your time/money with Flipcause
Reviewed on 2024/07/03
Disappointing and frustrating - bad customer service and lack of tools and little follow-up.
Disappointing and frustrating - bad customer service and lack of tools and little follow-up.
Pros
cheaper than other alternatives; relatively easy to set up campaigns
Cons
1. lack of event functionality
2. they keep your donations! you have to ask to transfer the money to your own account and when you do, it usually takes much longer than the 7-10 business days promised for transfer and often requires calls/email follow-up. Frustrating + a HUGE waste of company time.
3. Very hard to actually speak to a person unless you are threatening to cancel your subscription - only then will they call/email you back within 24 hours.
Alternatives Considered
DonorPerfectReasons for Switching to Flipcause
It seemed easier to implement and a slightly cheaper option.Response from Flipcause
Hi Elya,
Thank you for sharing your feedback and we apologise that Flipcause did not meet your needs.
Our customer service policy is centered around written communication only as is standard for most software companies you purchase a service from. We do make exceptions and reach out by phone when requesting a cancelation to touch base with you to see if there is something we can accommodate and to ensure you have all the account funds and information you need. We strive to provide the very best service to all of our partnered organizations and we are disappointed to hear that this didn't feel like the case for you.
Although we can not speak to individual account delays and your choice to part ways due to our lack of your needed functionality, we wish we had the opportunity still to make things right. We would love to have shown you what Flipcause really can do and how to best use it.
Thanks again for giving us a try.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause saves our nonprofit time and money!
Reviewed on 2023/02/03
Overall I can't thank Flipcause enough for all their support. As a grassroots organization without...
Overall I can't thank Flipcause enough for all their support. As a grassroots organization without a team to manage our online presence, the team at Flipcause has literally been AMAZING and helpful with all our requests in a timely manner.
Pros
The best part about Flipcause is the support team you get to help you set up websites, campaigns, and online donations. It saves us so much time not to have to learn an entirely new platform. It's like having an entire team working for our success on demand. Thank you Flipcause!
Cons
In my experience, the donate page has to open to a new tab in order to work and this extra step is confusing for donors and not user-friendly on mobile devices.
Alternatives Considered
Bonterra Guided FundraisingReasons for Choosing Flipcause
The platform was hard to use, didn't provide a support team, and was the same cost. Also, Flipcause has donor management built in which is the backbone of our website, making it much more impactful for our organization's needs.Switched From
SquarespaceReasons for Switching to Flipcause
We are early stage and really like the one to one support team with Flipcause.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product at an amazing price
Reviewed on 2022/11/04
Flipcause is always easy to contact and work with. We're super happy with our partnership.
Flipcause is always easy to contact and work with. We're super happy with our partnership.
Pros
Flipcause helps us do more with less. Our previous software was expensive and to have full functionality it would require us to pay more, but with Flipcause we have everything at the one price. We're able to do everything we need from campaigns to event sign-ups and everything in between. The big thing we love is how much we can customize every element.
Cons
I wish we had more ability to contact our donors within different segments to help drive donations.
Reasons for Choosing Flipcause
Network for Good was way more expensive, charged for additional elements, and didn't offer nearly as much customization.Switched From
Bonterra Guided FundraisingReasons for Switching to Flipcause
Flipcause was built for smaller non-profits so it offered the features we needed at a great price.Response from Flipcause
Hi Kyle,
Thanks for the review! We're so glad you feel super happy with our partnership and that you find us easy to contact and work with. That's what we strive for! It's also great to hear that you can do everything you need, from campaigns to event sign-ups and everything in between, and that you love how you can customize every element.
Also, thanks for sharing your suggestion to have more ways to contact your donors within different segments to help drive donations. I'll be sure to share it with the team.
In the meantime, don't hesitate to reach out with any questions or concerns!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect bundle for a small nonprofit!
Reviewed on 2022/06/03
Our non-profit has been able to save so much time and money, while reaching more people with our...
Our non-profit has been able to save so much time and money, while reaching more people with our mission due to switching to Flipcause. It truly has helped our small team make a greater impact. We haven't even used it to it's full potential as we haven't touched certain features such as the volunteer or peer-to-peer modules. We've had such great success and experience, we're planning on continuing to use Flipcause as long as possible even as our staff and community grows.
Pros
Flipcause has met our non-profit needs in combining so many products into one easy to use platform. The most useful features are 1) storing unlimited contacts, 2) processing our one-time and monthly donations, 3) managing our event and program registrations, 4) guaranteeing a low credit card processing fee, and 5) amazing real-time support team. We have a peace of mind knowing we can store all of our contacts' (donors, participants, sponsors, potential new clients, etc.) info in one database. Having Flipcause has saved me so much time by easily creating new campaigns that are ready to launch in one sitting. Our donors and participants have remarked how easy it is to make a donation or register for a program. Our monthly donors are even able to edit their contribution amount at any time through Flipcause's automated emails, which is super helpful for our small staff. We have saved so much money by implementing the option for payers to cover processing costs and we are conforted to know that even if people do not opt to cover the processing fee that Flipcause guarantees we would not pay any higher than a 1.5% average processing rate. Lastly, their support team has been superb. Anytime I email a question, I have received a helpful response back within minutes. I find their self-help library of tutorials, videos, and instructions extremely helpful. The downloadable reports, LIVE app, transferring funds, and geographical hot spot map are super intuitive and insightful.
Cons
Generally, I can't complain about any features. We still have to use a separate software for our annual Gala due to our silent and live auction needs, but that has not diminished the usefulness of Flipcause.
Reasons for Switching to Flipcause
It was the best price for our needs. We needed an all inclusive system that could manage multiple needs, primarily processing donations, event/program registrations, and a contact database.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause Fan
Reviewed on 2022/04/08
We are a small organization with a very small staff, but we serve a large five-county region. Since...
We are a small organization with a very small staff, but we serve a large five-county region. Since we've had Flipcause we've become so much more efficient in connecting with people and creating relationships with them. We have been able to run reports that help decide in what direction to move our organization. The pandemic has not slowed our growth due to the type of demographic we serve and it's been really important to have a CRM that does all the work for us as far as reporting, tracking, event planning, and helping decide our next moves. It's also been helpful in analyzing who our donors are, something an organization like ours wasn't able to do before. I would say Flipcause has been in the forefront of our growth as an organization.
Our Team at Flipcause is extremely professional and knowledgeable. They are also very quick to respond to a question or if we need help, even though we are on the opposite coast. They make it easy to contact them through their website or by email. As the administrator for Flipcause on our end, and as the outreach director, it's good to know I have their support - they're a great scaffold and because of that my anxiety about making sure everything works is alleviated!
Pros
We love the ease of use. The Contact Database is user friendly for all our staff. And as the Outreach Director for our small organization it's taken minimal time and effort to learn how to do our own campaigns. It allows us to be more creative, and build campaigns to integrate into our website which we would not have done before because we would always have an outsider do it for us with more time constraints and less flexibility. This has really helped grow our organization. But even better is that someone from Flipcause will do all the work for us if we are not able as part of our subscription, and at no extra charge. This alleviates so much stress!
The other part we really like is that we can build and manage our own website. Being an organization with constant information changes, this is so important and helps our website be more inclusive because we can do our own updates anytime we want. The platform is user friendly, but again, Flipcause can do it for us at NO EXTRA CHARGE if we need it. For a small organization this is amazing!
Cons
Would like to have an integrated email blast system instead of having to use a separate platform like Mailchimp or Constant Contact. We hear it's coming!
Reasons for Switching to Flipcause
It was awhile ago, but we did think some of the platforms were not conducive to a small organization and didn't want to be a small fish in a big pond.Response from Flipcause
Hi Caroline,
Thank you so much for your thorough review. Wow, we're so happy to hear that you've been able to do so much using Flipcause! We love hearing that you've been able to get creative and easily set up your own campaigns and that you've been able to rely on your Success Team when you've needed support. We're also glad to hear that your contact database freed up some time for your small team, and has given you valuable insight into your donor base. Let us know if there's anything else we can do to help!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We're growing with Flipcause
Reviewed on 2022/02/02
Fantastic. Flipcause was a great choice for our organization. They have amazing service--and care...
Fantastic. Flipcause was a great choice for our organization. They have amazing service--and care about our success. The personalized follow up is rare in this day in age and hugely appreciated.
Pros
The dashboard is clear, with intuitive UX and has everything our project leaders need to raise funds and manage their payments. I also appreciate the reporting system and ability to manage donors directly. The platform is always improving, their support team is always quick to reply AND to follow through.
Cons
Getting some of the graphics to fit was tricky in the beginning, but as they have grown, the glitches are now few.
Alternatives Considered
GoFundMeReasons for Choosing Flipcause
PayPal is not designed to meet the needs of a nonprofit, too few options and tools. It was impossible for multiple users in our network as we needed to use as we needed to use it.Fantastic. The personalized follow up is rare in this day in age and hugely appreciated.Switched From
PayPalReasons for Switching to Flipcause
It's all around the best, most cost effective, and simplest one stop solution.Response from Flipcause
Hi Melanie,
Thank you for leaving us a review! We love hearing that your project leaders have everything they need with Flipcause and that you appreciate the follow-up from your Success Team. We're here for you and looking forward to continuing to support your organization!
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An all-in-one platform for small nonprofits
Reviewed on 2022/02/01
The Flipcause team is responsive and helpful. I was worried we would get less responsiveness after...
The Flipcause team is responsive and helpful. I was worried we would get less responsiveness after our trial ended, but that has not been the case. We are overall very happy with the cost of the platform and the service we receive. We've already referred a fellow nonprofit!
Pros
Flipcause appealed to our small nonprofit because of the number of features available for its very reasonable price. We had been using multiple services to get the features Flipcause offered all-inclusive, so making the switch alone saved us time and money. The biggest sell for us was the inclusion of website design and hosting via Weebly. We were in the market for an updated website, and had been intimidated by the prospect of doing it ourselves, or the price of hiring someone to help us make the switch to a new format/platform. Flipcause made it easy and affordable. We could not be happier with the new site and the simplicity of the Weebly interface! In addition, the fundraising arm of Flipcause is user-friendly and the fees are reasonable. We have moved our event registration over to Flipcause and we are not paying nearly the same percentage of fees we paid with Eventbrite or PayPal!
Cons
It is easiest in retrospect to import all existing payment and database information at once, versus in stages which is how we went about it. I wish there was more automated features for contact outreach and emailing, but this isn't something we had with our prior platforms, either.
Response from Flipcause
Hi Courtney,
Thanks so much for the review! It's so great to hear you have been able to consolidate a number of tools with Flipcause and as a result, saved some money! We're also happy to hear you're pleased with your new website.
And thanks for your feedback about having more emailing features. I'll be sharing your feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Better fundraising results with Flipcause
Reviewed on 2021/12/01
I call and email frequently especially around donor fundraising campaigns. Everyone is always...
I call and email frequently especially around donor fundraising campaigns. Everyone is always friendly, helpful and ready to serve. I would not use any other platform!
Pros
I recommend Flipcause to all other non-profits because the website interface/update is integrated with all campaigns, CRM and you it's a subscription service where you always get support. I've used numerous other platforms and this by far is the easiest, user-friendly and easily understood by my staff members and Board members.
Cons
The only con is we are still cleaning up the data integration from past data-- maybe better integration with Quickbooks?
Response from Flipcause
Hi Erica,
Thanks for the review! We're pleased to hear that you and your team have all found Flipcause to be user-friendly. And we love hearing that your Success Team has been friendly and responsive, especially during times when you are launching a campaign. We know how stressful it can be coordinating all the details and launching a successful campaign, and we'll continue to be there for you as you launch more!
Also, thanks for your feedback about data and QuickBooks integration. I'll pass it along to our development team. We look forward to building out more functionality to even better serve you. And please continue to reach out to your Success Team if you need support with your data.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause User Experience and Support Are Wonderful!
Reviewed on 2021/12/01
We did not have any fundraising software before Flipcause. Since adopting Flipcause, we have been...
We did not have any fundraising software before Flipcause. Since adopting Flipcause, we have been able to establish a monthly donor program and give our supporters the option to cover credit card fees, both of which have increased our overall fundraising. The user experience and the customer support have be wonderful and are the reasons why we continue to use Flipcause.
Pros
Flipcause makes it quick and easy to set up professional landing pages for each fundraising campaign. We have been able to run several successful campaigns to help us navigate the uncertainties caused by COVID-19. The customer service and support is wonderful! They are always able to help and show us tricks and tips to better use the software to meet our needs.
Cons
Occasionally there are phrases/terms that we'd like to be able to change (e.g. on a landing page or a receipt) to better match our organization's vernacular. But that is a very minor concern, we are truly very happy with the software.
Alternatives Considered
ClassyReasons for Switching to Flipcause
Better credit card rate We were also interested in the website management, but ultimately did not use that featureResponse from Flipcause
Hi Julie,
Thanks for leaving us a review! That's so great to hear that you've found success with your campaigns during these uncertain times. We also love hearing that you've been able to establish a monthly donor program and that you've been pleased with the level of support you've received from your Success Team. I'll be sure to pass the message along to them. Don't hesitate to let us know if there's anything else we can do to help!
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause has revolutionized our processes
Reviewed on 2022/07/14
Donor management, recurring membership subscriptions, event creation tracking and marketing, some...
Donor management, recurring membership subscriptions, event creation tracking and marketing, some mailchimp integration for new members, email campaigns, payment processing. Having so many resources under one application is game changing!
Pros
The Flipcause team made it easy to transfer to the new platform and onboard all our important features like a website redesign, swapping over recurring donors, establishing a membership program, and creating an events marketing workflow. Among many other important capabilities that allow us to house nearly all of our vital services under one roof for the first time. Of course transfers of this magnitude are gradual and take time, but the Flipcause team has always been accessible to help answer questions and provide timely solutions. I honestly can't believe such an incredible software and support solution exists for an affordable price. It makes running a nonprofit not only possible, but feasible and enjoyable.
Cons
I wish Flipcause had more mailchimp integrations, so that syncing new members and cancelled memberships happened automatically.
Response from Flipcause
Hi Nathan,
Thanks for the review! We're so happy to hear that Flipcause made it easy for you to transfer to the new platform and that you're satisfied with the support you've received from your Success Team. We love hearing that you've found running a nonprofit enjoyable because of Flipcause.
And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Entry Level or Advanced Fundraising
Reviewed on 2022/12/02
Great overall experience. Have raised over $2M since incept with the software. Support department...
Great overall experience. Have raised over $2M since incept with the software. Support department is good to respond to any problems.
Pros
It's fast and easy to create impactful campaigns and launch them online. You have creative control over the output. They are not "cookie-cutter" pages.
Cons
There is nothing I don't like about the software. I don't like having to use the payment processor Flipcause chose, but it is a condition of the software use. Rates are too high and transfers are taking too long.
Alternatives Considered
ClassyReasons for Switching to Flipcause
Pricing and ease of use seemed better with Flipcause.Response from Flipcause
Hi Robert,
Thanks for taking the time to leave us a review! It's a pleasure to hear that you have had a very good overall experience with us and have raised over $2M since your incept with us. It's also a delight that you're satisfied with your website and the service your Success team provides.
Also, thanks for letting us know about your feedback with our payment processor. I'll be sure to share this with the team. Please let us know if there's anything else we can do to help!
- Industry: Sports
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause has been an invaluable host for the Girls Golf of Tucson website
Reviewed on 2021/08/16
Donations are more easily made using this software. Flipcause personnel are awesome problem solvers...
Donations are more easily made using this software. Flipcause personnel are awesome problem solvers when it comes to making requested changes to our website using their software to make it happen.
Pros
The software has been integral to building a user and donor platform which has helped grow our organization. The software is readily supported by Flipcause staff who will answer questions, make changes to our website and teach us how to make changes during these changes.
Cons
Integrating this software into our organization was very easy thanks to the Flipcause staff. While we can eventually create a list, wish we could integrate our membership info more easily into their software database.
Alternatives Considered
GoDaddy Website BuilderReasons for Switching to Flipcause
Customer service with Flipcause is better and website builder with Flipcause is better served.Response from Flipcause
Hi Christopher,
Thank you so much for your review! We're happy to hear that you are satisfied with the support you have received from Flipcause and that you have been able to grow your organization with your user and donor platform. That is what we strive to do. Please don't hesitate to reach out to your Success Team if you need any assistance with getting your membership information set up.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause is the BEST!
Reviewed on 2022/05/04
As much as I expect good service, my Flipcause team, from the very first contact, has made me feel...
As much as I expect good service, my Flipcause team, from the very first contact, has made me feel like they are friends. I am always treated with patience and kindness and of course knowledge. I have been moved to joyous tears on many occasions as I have been led down the path of an outstanding website, a happy team and people who understand my dream, not just my needs. I honor Flipcause every chance I get and cannot imagine not being a part of the program in any way. Thank you, thanks you, thank you!
Pros
Everything about the process has been easy or easy to learn with the help of my tam when portions are new to me.
Cons
NOTHING! This space wants me to put down at least 40 characters but what can I say? I have never had a problem with the software or the people behind it. I feel ther is no need for improvement at this time. My needs have been easily met!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product for Small - Mid Nonprofits
Reviewed on 2021/06/10
Flipcause CRM, from our experiences, is not as powerful as a Salesforce or any of the other...
Flipcause CRM, from our experiences, is not as powerful as a Salesforce or any of the other big-name CRM companies, but if you are looking for just a basic donor database that tracks donations and information such as contact information and notes in their accounts, then I would recommend Flipcause. If you are planning to use Flipcause for all that it has to offer and a big part of that decision is the CRM, just be prepared to deal with those small nuances. It's been a great product for us overall.
Pros
Flipcause is a clean and very manageable donation and event management software. From day 1, we were able to easily create events and fundraising opportunities, track donations, and embed information on our website. Flipcause makes it extremely easy to customize event and fundraising webpages and tools, which always allowed our donors to know exactly what they were doing.
Cons
The tools to build campaigns could be more customizable. As for a donor database, we were a part of their Customer Relationship Management (CRM) tools beta launch and had access to their fully active tool. It is a very helpful tool with good information and search functions. It is especially handy if you import and manually input your donor information before you begin to use Flipcause as a donation host. Our issue was that we had been using them for a couple of years prior to the launch, so when we imported all of our donor information, it didn't merge perfectly with the current records they had - instead it created new accounts. You can manually merge multiple accounts at the same time, but that takes manpower. The other issue we had is that if a donor makes a one-time donation through a Flipcause campaign, it must match the information you have for that donor exactly, or else it'll create another customer account. So this creates regular maintenance if you are using Flipcause as both a CRM and a donation host.
Response from Flipcause
Hi Aaron,
Thank you for your review! We so appreciate your partnership through the years and love hearing we've been able to offer value.
Thank you also for participating in our Beta launch! Feedback from Beta testers like you has been hugely helpful in improving. Any CRM requires a regular and manual data cleaning habit to keep it accurate, and I can imagine how tedious it was to have to do this after importing a large dataset in one go - I'll see if this is something we can improve in the future.
You're right--our Contact Database will never compare to Salesforce! Our focus remains on saving nonprofits time and money with customizable campaigns and unlimited human support. We look forward to offering integration options in the future for organizations that need to utilize more robust CRM's.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Our humane society has been extremely impressed with the ease and functionality of using...
Reviewed on 2018/06/15
We can now now update and customize our website whenever and however we like instead of calling a...
We can now now update and customize our website whenever and however we like instead of calling a third party. I have zero experience with website editing and even for someone like me it is extremely easy to figure out. The biggest benefit has been that the credit card processing is all essentially done through our website as well. They charge the lowest credit card processing fee we have seen and then all the information is stored in a donor database in the back end. Another great perk of this software is the customer service/design team that comes with it. We host many events and donation campaigns throughout the year and they make it easy to customize and create something for each event on their website including ticket sales and specialty requests. If you don't have time to create the campaign yourself you can send the information over to them and they will create it for you. We really don't have enough great things to say about the Flipcause team because the change has just been so monumental since switching over. It is much less stressful to manage our website and donations and donor database through one company than having 6+ third parties we constantly have to call.
Pros
Prior to using Flipcause we had third party entities which hosted our website (3+ outside parties) plus more third parties that ran just the donation part of our website (again 3+ other parties). Because we were using all these third parties it was very difficult to track down individual transactions and edit our website or really just any of the basic components we needed to do. Switching to Flipcause has made a WORLD of difference. Now our online payments and website hosting/editing is all run through ONE company. We have saved a lot of money (and time) by cutting down on all the third parties we were using and have been able to take better control of our brand because it is so easy to run our website and donations on our own. A major bonus has been the donor database feature of the website. Customer service is always quick to get back to you, and they will even set up donation campaigns and events for you. Another great thing about Flipcause is they are always adding and updating features. I feel like they truly listen to their clients and what they need and update their software to fit that. Unlike other companies we've worked with, I truly feel like they are listening to us and care what we have to say.
Cons
We have been very satisfied with the software, and the customer service team. It may not be the ideal software for a very large non-profit, but for small-medium ones I think it is a great fit.
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy-to-use Website Portal
Reviewed on 2023/04/14
We're grateful to have received Flipcause as part of a grant program they offer. We look forward to...
We're grateful to have received Flipcause as part of a grant program they offer. We look forward to further integrating it into our organizational procedures and protocols.
Pros
The Website Portal is extremely user friendly and makes building and updating our website very easy. It's helped us increase our practice of accessibility by making it easy to include image descriptions and alt text. We are always asking folks to fill out forms and I find this feature on the Website Portal to be more secure than Google Forms as it provides us with more backend information. Also, the data and activity from our campaigns are consolidated and put on a transaction heat map on the Dashboard; it's fun to see it update as our network participates with our campaigns, donations, etc. and gives us information on the regions we can better prioritize.
Cons
Creating campaigns had a high learning curve for me but once I learned how to navigate it, it became easier and easier. At first, it took me a few hours to make a campaign landing page and now it takes 20-30 minutes as I can also duplicate and edit past campaigns.
Response from Flipcause
Hi Chanel,
Thanks for leaving a great review! We're so pleased to hear that you consider our website portal to be extremely user-friendly and that it makes building and updating your website very easy. We're also proud that you find our website portal to be more secure, that it helped you increase your practice of accessibility by making it easy to include image descriptions and alternative text, and that the data and activity from your campaigns are giving you information on the regions you can better prioritize.
And as always, please don't hesitate to reach out to your Success team whenever you need support- they're happy to assist you in getting the job done! Please let us know if there's anything else we can do to help!
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent beginning software for Nonprofit
Reviewed on 2021/11/02
The quality of the appearance of our website is great. The ability to get technical help is very...
The quality of the appearance of our website is great. The ability to get technical help is very good. We have added numerous new donors due to the ease of making donations online. I am very pleased with the results of selecting Flipcause as our host company.
Pros
From initial investigation to the launching of the final product was about 3 months. The website works perfectly and has caused our donation frequency and repeat donations to increase substantially.
Cons
We have selected two optional fields that are critical to us. These fields allow donors to direct where their funds are used. Many donors select repeated donations, up to multiple months. A significant concern is that when they select where the funds are to be used, that is only reported one time, at the first donation. All subsequently repeated donations omit the direction to which their funds are to be used. This is a major problem.
Response from Flipcause
Hi Ken,
Thanks for leaving us a review. Wow, that's so great to hear that you've seen a substantial increase in donations since the launch of your new website!
And I understand how frustrating it is not to be able to easily match donations to their designations using the custom field method. Thanks for bringing that to our attention! Hopefully, the method your Success Team created for you will solve that pain point as we continue to make improvements based on your feedback. We're here for you and looking forward to continuing to support your organization!
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flipcause was a gamechanger for us
Reviewed on 2021/12/08
Flipcause has completely streamlined our donor program. The customer service is quick and right on...
Flipcause has completely streamlined our donor program. The customer service is quick and right on point. This is a benefit we can offer to our sponsored organizations that we can afford and makes their lives (and ours) much easier.
Pros
Where do I start?? We are a fiscal sponsor for 35 different organizations. We used to use our merchant account to take in all of the donations and I had to write donor letters for every single one. Also there was no way for donors to offer to pay the fee, so that took away from the donation. Now each sponsored organization and manage its own campaign, the donor letters are sent out automatically and we have the reports to keep track of everyone's funds.
Cons
Our sponsored organizations are not particularly tech-savvy. We had to record a Zoom video to train them on how to get set up and use the features. It would be great if Flipcause could do one comprehensive set-up video for the basics instead of a single how-to video for each feature.
Response from Flipcause
Hi Stacey,
Thanks so much for the review! We love hearing that Flipcause has made both your sponsored organizations' and your lives much easier! I can see how processing donations for all 35 of your sponsored organizations could be very time-consuming so we're happy to hear you've benefited from the automatic thank you letters and each of your sponsored organizations being able to manage their own campaigns.
And thanks for your suggestion of having a set-up video for new fiscally sponsored organizations. I'll be sharing this feedback with the team. Don't hesitate to let us know if there's anything else we can do to help!
- Industry: Research
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for micro and small nonprofits
Reviewed on 2022/09/08
Any time I have contacted my service team they respond quickly and efficiently. Set up of the...
Any time I have contacted my service team they respond quickly and efficiently. Set up of the account was easy. I continue to refer this service to colleagues who work with other small nonprofits.
Pros
This is very easy to integrate into an existing website and use. The support team is fabulous and the help pages actually explain how to do things, if you want to do it yourself. Management of campaigns and donors is easy.
Cons
I would like to see mass email added into the program, but it is not a reason to not use this.
Response from Flipcause
Hi Emily,
Thanks for leaving us a review! We're pleased to hear that you find Flipcause easy to use, that you find your Success team fabulous, and that the help center was able to help you. We're also honored that you continue to refer our service to other nonprofits.
Mass emailing is definitely on our roadmap. I'll be sure to communicate with you as we get closer to a release date. And please continue to reach out to us for support. We're here for you and looking forward to continuing to support your organization's needs.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good for a Small Non-Profit
Reviewed on 2022/12/08
I like Flipcause overall but I do believe it could have an updated look and a "chat now" option so...
I like Flipcause overall but I do believe it could have an updated look and a "chat now" option so users can get help immediately instead of waiting for days or weeks to hear back, if we hear back at all.
Pros
The software is easy once you figure it out. The price is good for a small non-profit.
Cons
It is very difficult to get help with customer service. Every time I use the "get help" section on the website, I get no reply. I have resulted in figuring out and doing everything myself because I cannot get any help from customer service. I've complained about this previously but nothing was done to improve it. The reports are also not easy to use to find what information you're looking for.
Response from Flipcause
Hi Tori,
Thanks for leaving a review! We're happy to hear that you can easily use our software and that the price is good for you. We strive to keep our prices affordable.
We're sorry to hear that you've been having difficulties reaching your Success team and finding the information you're looking for using the reports. I'll be sure to share your feedback with the team. In the meantime, don't hesitate to reach out with any questions or concerns!
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product to run my Nonprofit
Reviewed on 2022/04/04
I absolutely love Flipcause and have been a customer for four years now. I also recommended another...
I absolutely love Flipcause and have been a customer for four years now. I also recommended another nonprofit who is also still a customer. It is excellent.
Pros
I love how it holds all of the data for my whole nonprofit business. Everything that comes in through my website and I enter into the software is then held into the system on our business. It is excellent and keeps everything organized.
Cons
Some of the nonprofit store functionality could be better. I wish it could be sorted by category of products. I wish when customers bought at my location that it did not shut down when too many people used my internet. It flags it as fraudulent when too many people buy in one location, but we have a physical store.
Response from Flipcause
Hi Jennifer,
Thanks for leaving us a review! That's great to hear that Flipcause is helping you keep everything organized. And we appreciate you recommending us to another nonprofit!
Also, thanks for your feedback about the online store functionality. I will be sharing this with the team. We're here for you and looking forward to continuing to support your organization!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FlipCause Strong Partner with Our Non-Profit
Reviewed on 2022/09/01
A great, accessible, affordable, and solid platform.
A great, accessible, affordable, and solid platform.
Pros
Campaign management
Website management
Set-up to be fundraising platform once we turn 501c3
Cons
We would love to also run our membership platform through FlipCause as a revenue stream and not a fundraising stream and currently this is not possible. We would like to be able to decipher between donors and members.
We would also like for there to be ways to directly register folks who opt into our mailing list to our MailChimp and Mighty Networks accounts
Response from Flipcause
Hi Jill,
Thanks for leaving us a review! We're happy to hear that you find Flipcause as a great, accessible, affordable, and solid platform.
Also, thanks for letting us know you'd like to run your membership platform through FlipCause as a revenue stream and not a fundraising stream, decipher between donors and members, and for there to be ways to directly register people who opt into your mailing list to your MailChimp and Mighty Networks accounts. I'll be sharing your feedback with the team. And for additional information, currently, you can pull a report specifically of everyone who opted-in to your mailing list through Flipcause for you to import them to your email marketing service. You can see more about that here: https://help.flipcause.com/help/mailing-list-report
Don't hesitate to let us know if there's anything else we can do to help!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gamechanger!
Reviewed on 2021/12/08
Amazing, it has been extremely beneficial to our work and our ability to raise money and stay...
Amazing, it has been extremely beneficial to our work and our ability to raise money and stay engaged with our donors.
Pros
This software has been a life saver as far as increasing our engagement as an organization. As a small organization, having the ability to fundraise, capture donor information, create student registration forms AND have a website created has saved me countless hours and has freed me up to actually do the work necessary to our foundation.
Cons
Starting out, the software wasn't as intuitive as I might have liked. There were some glitches when we set up our first campaign, but after learning more, I think we have worked out the kinks going forward.
Response from Flipcause
Hi Danny,
Thanks for the review! Wow, that's so great to hear that you've been able to increase the engagement for your small organization. That's a big part of what our mission is. And we know how valuable time is, so it's also great to hear that having us take care of your website had saved you a lot of time!
Please don't hesitate to reach out to your Success Team whenever you need support with your campaign settings- they're happy to assist you in getting the job done! We're here for you and looking forward to continuing to support your organization!