ReviewTrackers Reviews
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172 Reviews
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Software for Monitoring Reviews
Reviewed on 2018/11/21
I love Review Tracker. We had to cancel our subscription to this and other social tools at one...
I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.
Pros
This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.
Cons
While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.
Response from InMoment
Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too!
In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well.
We hope you come back and try us again, thank you for your business.
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managing and tracking customer contacts with ease
Reviewed on 2018/09/28
Having researched a few other platforms, I have come to the conclusion that it would take me a lot...
Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.
Pros
The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.
Cons
While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.
Response from InMoment
Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Dash board
Reviewed on 2019/12/20
Great ideas
Does help me when the figures are correct
Great ideas
Does help me when the figures are correct
Pros
Easy to see all platforms and easy to navigate the pages
Cons
Is not accurate
Response time ect
I report back to store owners
When the information is incorrect.
My job becomes very difficult to keep their trust in the business
Response from InMoment
Hi Aida, thanks very much for your review. We are so glad to hear that ReviewTrackers is providing you with greater visibility into online reviews and customer feedback across multiple platforms. We also hear you and your comments about response times shown in your dashboard. Our Customer Success team would love to help. Please send us a message via [email protected] so we can talk in greater detail about how you can maximize the value you're getting from ReviewTrackers.
- Industry: Leisure, Travel & Tourism
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review Monitoring Made Easy
Reviewed on 2019/07/03
Pros
This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.
Cons
While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.
Response from InMoment
Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback!
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 2018/09/28
Very easy to use. Support has always been professional.
Very easy to use. Support has always been professional.
Pros
Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.
Cons
I'm happy with the whole product. There are no issues I have.
Response from InMoment
Thank you so much for the great five star review. Happy to hear that the daily wrap up email is one of your favorite tools! We have worked hard to build out a lot of reporting and customization options in our email reporting, glad you are taking advantage of it. Thank you for being our customer and for your support. - ReviewTrackers Team
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We use review trackers to consolidate our online reviews and to keep everyone in the loop.
Reviewed on 2018/04/23
The ability to get a broad look at our online reviews in one spot.
The ability to get a broad look at our online reviews in one spot.
Pros
I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose.
Cons
I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review.
Response from InMoment
Hi,
Thank you so much for your great review and your business. We really apprechiate your feedback and insights into how we can improve the experience for you. I would like to encourage you to reach out to your account manager, as you can take advantage of our integration with Google to respond within the dashboard as you mentioned in your review. Thank you again for your review and please do not hesitate to reach out to our support team if we can do more to support you to hit your goals and objectives for your online reputation and reviews. - ReviewTrackers Team
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy-to-use customer review tracking software
Reviewed on 2019/12/20
Reviews are very important in our business, and getting out ahead of them is there are some...
Reviews are very important in our business, and getting out ahead of them is there are some negative ones is vital. The daily updates keeps me informed on the most recent reviews quickly, so I we can respond in a timely manner. Fortunately, the vast majority of our reviews are positive!
Pros
The dashboard is very easy to navigate, gives a quick snapshot of average rating, total reviews and where the reviews are coming from. I like the keywords feature, and being able to filter results easily. I also like the "Ask for reviews" feature.
Cons
I really don't have anything negative to say about them. A good overall product.
Response from InMoment
Hi there, thank you for taking the time to write a detailed review of ReviewTrackers. Our team is thrilled to hear your feedback! And we're so glad that our software platform is helping you and your organization manage online reviews, discover keyword trends, and organize customer feedback and data. We wish you great success in the New Year (congratulations on those positive reviews!) and thank you again for supporting ReviewTrackers.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Manage your review easily
Reviewed on 2019/05/30
Pros
The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.
Cons
Reviewtracker is working great but there interface was a bit hard to inderstand for us.
Response from InMoment
Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers!
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review Trackers Opinion
Reviewed on 2022/10/19
Pros
What I like the most about the tool is that it allows us to track our results overtime and to understand which actions are being successfull and which are not. It also is excelent to the fact that it aggregates various platforms data into a single place.
Cons
What I like the least about the tool is that the views it has available are not always what we would need, so some new visuals would be great as a linear view showing all campuses together and their avarage rate overtime.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review Trackers on point
Reviewed on 2018/10/05
Pros
I love the quick look 'at a glance' and how you can dive right in and take action. Love the new updates
Cons
I have been using the system since it's inception and don't have any cons.
Response from InMoment
Thanks so much for being a customer for the past few years. Your support continues to inspire us to keep building great tools and software for our customers. Including the updated dashboard that you mentioned. We look forward to continuing to find ways to delight and take care of our customers like you. Thanks again - ReviewTrackers
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ReviewTracker is a key part of our business
Reviewed on 2023/07/11
Pros
ReviewTrackers simply works, no complicated settings, no weird integrations, just set your review sources, respond, and request customer feedback all in one place. It's a key part of our businesses and plugs right into our websites as well.
Cons
I wish we could customize the word cloud to categorize different terms as "positive" or "negative."
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you, RT!
Reviewed on 2022/09/07
I love them.
I love them.
Pros
It is incredibly easy to setup, navigate, and analyze the information available. I enjoy the notification and reporting options, and being able to manage multiple location reputations from one platform.
Cons
I do wish the keyword tracking was perfect, but I do understand that AI can't be 100% accurate depending on what words are used before or after the keywords. Example "cold cobb salad" could be viewed as a negative, but it's actually positive.
Response from InMoment
Hello Grace!
Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear how our product has streamlined your processes and how easy it is to use. Thank you for the feedback you provided and we will pass along to our team. Again, we appreciate you leaving us a review!
- Industry: Restaurants
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Ease and Convenience with a Few Flaws
Reviewed on 2022/08/30
ReviewTrackers has made responding to guest reviews easier in that they are all in one location....
ReviewTrackers has made responding to guest reviews easier in that they are all in one location. The software is easy to use, but needs some enhancements to include additional review sites for auto responses.
Pros
Auto responses and reporting make managing the large volume of reviews we receive easier to manage.
Cons
Only Google responses are autogenerated. To respond to Yelp, TripAdvisor, etc., you need to leave the website and respond to all reviews. Not as convenient as it should be.
Response from InMoment
Hi Daysha!
Thank you for leaving us a review on Capterra! We are so glad that our auto responses and reporting features are streamlining your processes and decision making for your brand. Your feedback is very valuable and appreciated, we will pass along to our team!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
All you need in one place!
Reviewed on 2022/09/07
Pros
I love that ReviewTrackers alerts me quickly when any of our locations has a review so we can either send our appreciation or even try to correct an experience that we were unaware of. It's essential to me for reputation management.
Cons
asking for reviews and posting them online could be worked on. Reviewers don't share online and the internal feedback is helpful, but not the end result wanted.
Response from InMoment
Hello Afsana!
Thank you for taking the time to leave us a review on Capterra! We are thrilled to hear how useful the alerts are to your day to day operations and reputation management. Your feedback is valuable and greatly appreciated, we will pass it along to our team!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review Tracker the future
Reviewed on 2022/08/31
I really like the up too date emails and end of week collection of good bad emails
I really like the up too date emails and end of week collection of good bad emails
Pros
Daily emails and end of week data that was sent. Very informative
Cons
Different locations certain reviews nit received by all members
Response from InMoment
Hi Linda!
Thank you for taking the time to leave us a Capterra review! We are glad to hear you are loving our product and the weekly data features. Thank you for providing us with feedback and we will pass it along to our team.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Love the product, look forward to future updates.
Reviewed on 2019/12/18
Absolutely love using the product, and again, love its ease of use. Looking forward to updates on...
Absolutely love using the product, and again, love its ease of use. Looking forward to updates on auto replies. Will definitely give it a 10/10 once that happens!
Pros
I love how easy it is to filter reviews, whether by company, stars, or platform. The interface is extremely easy to use. The support is fantastic and will get back to you in a timely manner.
Cons
I currently manage the reviews for three restaurants and would love to have individual auto-replies for each restaurant as opposed to an all encompassing one.
Response from InMoment
Hi James, thanks for taking the time to share your review with Capterra. We're thrilled to hear that you love ReviewTrackers! The software platform is easy to use, and can really help you stay efficient in terms of managing online reviews and customer feedback. Thanks, too, for your suggestion about auto-replies! If you have additional feedback and ideas, please don't hesitate to let our Customer Success team know. Again, thanks for sharing your ReviewTrackers experience.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
A great tool
Reviewed on 2019/12/19
Pros
It keeps me up to date every day on the good and bad experiences with our company that our guests are talking about on any of the online review platforms. ReviewTrackers saves me an immense amount of time by alerting me to new reviews, so I don’t have to go searching for them on the numerous review sites that are out there these days.
Cons
No complaints. It does what I need it to.
Response from InMoment
Hi David, thanks for calling ReviewTrackers a "great tool!" We're so happy to hear that our software platform is helping your team save time and manage reviews efficiently. You're right: it's too time-consuming and resource-intensive to go searching for reviews one by one across dozens of sites. Again, thanks for taking the time to share your ReviewTrackers experience, and for your support in all these years.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great way to stay up to date!
Reviewed on 2018/08/15
It is a been a great benefit to our business and being able to respond to people immediately.
It is a been a great benefit to our business and being able to respond to people immediately.
Pros
The ease of organizing where the reviews are coming from for each property that we manage and being able to respond directly from the software.
Cons
Some of the numbers are a little difficult to understand and aren't necessarily updated in real time.
Response from InMoment
Wes,
First thank you so much for being a customer and for your fantastic review.
We are so happy to hear that you are getting great value from ReviewTrackers. I have already shared your feedback with our product team as we are constantly working to improve our product. If there is anything else that you would like to mention or anything that you may need help with, please don't hesitate to let us know.
Every single day we work hard as a team to deliver crazy value to our customers like you Wes, to help them manage their online reviews with ReviewTrackers. Thank you for being a customer and your support.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to Use
Reviewed on 2022/10/25
Pros
It's very user friendly and incorporates all platforms into one. The reporting is also very helpful.
Cons
I wish there were more review site management tools, like changing hours, menus etc across the board.
Response from InMoment
Leela, thank you for the review. Glad you are able to use our platform with ease!
- Industry: Utilities
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Stay Up To Date With ReviewTrackers
Reviewed on 2022/06/26
Pros
Great UI, very easy to navigate and understand the general settings and sense of the application. Reviews are often regulated and very reliable in regards to the scale of the website, there are always constant maintenance by the very great and competent staff.
Cons
There is nothing I found to be particularly wrong, the only problem I necessarily have is that I have come across a couple verified reviews that turned out to be false and that can't be ignored.
Response from InMoment
Hello! We are thrilled to hear you are enjoying our platform and appreciate you taking the time to leave us feedback, which we will pass along.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
TEM
Reviewed on 2019/12/20
Pros
It keeps me updated on reviews. It updates me on reviews without response
Cons
You cannot actually click and make reviews with some platforms, also at times tells me no response on things I responded to in the actual review site platform
Response from InMoment
Hi Dave, thank you for sharing your candid feedback here. We're glad to hear that ReviewTrackers is keeping you and your team updated on reviews.
We also appreciate and understand your comments about the ability to select which websites you can request reviews for. There are some websites that don't allow businesses to actively solicit reviews. Our priority is to deliver a technology solution compliant with the policies of today's review platforms, as well as responsive to the ever-increasing demand for transparency and authenticity in reviews.
Please reach out at anytime if you'd like our team to share knowledge and best practices to help you achieve the best possible results for your review generation efforts. Again, thank you for taking the time to share your review.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So Easy
Reviewed on 2019/12/19
raised reviews with great responses and following through on the comments.
raised reviews with great responses and following through on the comments.
Pros
It is very nice to have every review in one spot and the ability to respond to everyone from this platform is so easy!
Cons
Open table reviews show up in spurts and getting to respond to a google review you have to go straight to your google page.
Response from InMoment
Dan, thanks for your perfect 5-star ratings across the board. We are so thrilled to hear that you find ReviewTrackers so easy to use, and we're glad you're using our software platform to respond to reviews on websites and sources that matter most to your business.
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform, Easy to Use
Reviewed on 2022/08/30
I love using the platform for my daily review management tasks! It's easy to use and support is...
I love using the platform for my daily review management tasks! It's easy to use and support is easy to work with.
Pros
I love the ease of use and how easy it streamlines my everyday tasks in review management!
Cons
I wish I knew more about how to utilize the other capabilities of the platform. I only know how to confidently manage reviews and how to break down for reporting purposes.
Response from InMoment
Hi Destine!
Thank you for leaving us a review on Capterra! We love that our software streamlines your daily routine. We appreciate your feedback and will pass along to our team!
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy tracking of reviews makes my job easier
Reviewed on 2020/01/08
Weekly reporting of all reviews are easy in one spot verses looking at different platforms.
Weekly reporting of all reviews are easy in one spot verses looking at different platforms.
Pros
ease of use, analytics are precise, reporting weekly helps for my power point slides to report all of our reviews in one spot
Cons
If you do not know the software it could be confusing
Response from InMoment
Hi Jennifer, thank you for taking the time to share your ReviewTrackers experience with the Capterra community. We're so glad our software platform is helping your team manage online reviews. We also appreciate your kind words about the precision of ReviewTrackers' analytics and reporting tools. If you have any questions about using ReviewTrackers, please don't hesitate to get in touch with our Customer Success team at any time.
- Industry: Entertainment
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Quality Review Tracking
Reviewed on 2019/12/19
Pros
The ease of access, functionality and how up to date it is.
Cons
Not being able to respond to all platforms from the reviews.
Response from InMoment
Hi Joey, thanks for taking the time to review ReviewTrackers. We're glad you find our software platform easy to use! We also appreciate your comments about the ability to respond to reviews on all platforms. If you have any additional feedback or suggestions, please don't hesitate to reach out to our Customer Success team. They'd love to hear more from you!
