Ignition Reviews

* Being able to collect client direct debit payment.* Being able to quickly draft a engagement agreement or authority document.* It's quite easy to use with a simple interface, and good customer client. This is excellent & very practical.

* They tried to change the pricing model (remove a discount) even though I was originally promised a particular discount in perpetuity. It must be noted though that when I made a point of this, they were understanding and happy to honour the original discount promise.* Some features were still lacking, e.g. the ability to change pricing without have to re-do the whole process. But again, it should be noted, I think this has been updated and now rolled out (although I haven't used it yet).

Having my engagement letters stored in one area rather than sending them via PDF, getting the e-signature back and having to save the file on the shared drive saves me many hours. Also, it's pretty slick if you use all of the tools like adding a video.

The engagement letter could be improved upon. When you alter their version, the font appears different. It's recommended to upload you own version for modifications. Also, the payment processing is slow. It is very nice to have the auto pay on for subscription revenue but it can take up to a week for the funds to reach your bank account.

Ignition allows us to send branded proposals to our clients and lay out all of their options to give them the choice of service levels after our proposal discussions with them. It is intuitive to use and is well presented enabling us to build out the proposa with the client present.

The inability to add pricing variations dependent on different metrics per service line.

The biggest pro for us is the automatic billing once a customer has signed and the fact that most customers do not ask about direct debiting they simply provide details and sign. This is wonderful as cash flow is never an issue.

Manual billing is our least favourite side. We understand why it is there but we could set this up directly in our accounting software rather than running it through ignition as it has little value. Having said that we do use it to keep the billing moving forward and to remind us it is yet to be billed.

Easy to use and deploy in organisation. Easy for clients to use. Automated payments and collection from customers. Fully customisable to suit business processes and practices.

5 days to receive money from a direct debit on a customer's bank account. 3 days would improve the experience.

I love the ability to send a professional proposal and have the prospect sign up for services without having to reconnect.

It does not integrate with Monday.com CRM.

The ease of use and the interface to the client. Getting paid right away for our services and integrating into our firm's QBO so that we can easily track our clients' billing. The training and support offered are very valuable.

We would like to be able to issue refunds to our customers using PI but thus far we are not able to. Also we would like to build in a surcharge for credit card payments but that is not an option.

I have seen it as a really good and helpful software that has eased my work as it has combined different objectives and tasks and provided them to me on a single platform thus making work more efficient and less time taking. I must admire its ability of Direct debit collection and invoices in soft. It has transformed the power of a single click as I can now send a large engagement with just a single click. It is structured and well organized and with it, I am not able to keep track of proposals which has helped me in modifying my relation with my clients thus resulting in client satisfaction.

The switching option between different templates is also missing in it and also a single proposal sent with a single option bothers me as I think there should be an option of multiple options in single.

We moved to Practice Ignition after using a few other contract management platforms, because we felt it offered a better experience for our clients. It does in offering one signature for multiple contract types (tax, consulting services, implementation services, etc). It is superior to other platforms from that standpoint. We also felt the co-branding was better. Also, greatly appreciate the automated reminders.

By far & the reason I did not score higher, was the fact that we are limited to one template when sending contracts. We send new engagement agreements and renewal letters via Practice Ignition, but the template that accompanies each agreement can not be customized. The email template we send to new clients needs to be different than the email template sent to renewal clients, but I have been told it can’t be changed. This does not allow for a productive workflow.

All in one solution. Client engagement documents, jobflow deployment, billing.

Can take a while to get your head around.

It solves several problems in my business so is great value for money. I can customise how I use it to suit my own workflows and clients. It's simple without compromising effectiveness.

There's nothing I've found that I don't like. A few times I've thought the software didn't contain a certain functionality, but after asking support they were able to turn a new feature on for me to test.