osTicket Reviews

osTicket

Customer support ticket system

4.5/5 (5 reviews)
Gerson O.

Flexible and very user friendly software

Used Daily for 1+ year
Reviewed on 2018/12/06
Review Source: SoftwareAdvice

It's a good and free platform!

Pros

Being free to use and easy to implementation gives us a huge savings in our organization. osTicket offers large sets of free plugins and options that enables to customize the osTicket dashboard based on your organization. For example, you can customize the user support like email sents, knowledge based or FAQ in front of the report ticket dashboard.

Cons

Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Ron O.

Awesome Ticketing System Once Set Up

Used Weekly for 2+ years
Reviewed on 2018/04/16
Review Source: SoftwareAdvice

Pros

I love that this can be used for various types of jobs, and that you can use it for multiple job types at once. For instance I use osTicket as my IT helpdesk to assign tickets and track the progress of the issue resolution with a written record. But not only that, we have a separate service department for cleaning equipment that can use it as well. All running from the same install.

Cons

Learning curve and initial set up. It is a long process to get through all the settings and features available. Once you do you won't regret it though.

Rating breakdown

Ease of Use

Likelihood to recommend

9.0/10
Josh R.

Amazing free software

Used Daily for 1+ year
Reviewed on 2018/07/05
Review Source: SoftwareAdvice

Pros

+ Free
+ Supports many email addresses
+ Ticket filters come as a bonus to allow automatic assigning to staff

Cons

- Appears to be quite clunky in regards to making changes
- Staff backend is quite outdated and doesn't perform above standards
- Some minor bugs here and there

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Ericus S.

The free version works perfectly

Used Daily for 6-12 months
Reviewed on 2018/10/17
Review Source: Capterra

Pros

It's a complete system, despite being free. Documentation is more than enough to get it functional and in production.

Cons

It's not easy to setup which is understandable for free software. The learning curve is pretty steep.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Sai P.

Its easy and user friendly

Used Daily for 2+ years
Reviewed on 2017/11/07
Review Source: SoftwareAdvice

Pros

The way of answering the tickets is prety much easier on os tickets and ot helps the user to assign the tickets to any one from staff and the notification of alerts look good

Cons

Filters doesn't work good its really hard to filter tickets based on the name or client name it should be done better and add few addtional options to advance filter

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10