ABC Glofox Reviews

Went well, like I said don’t have any experience with the actual product. But looks cool and [sensitive content hidden] was awesome

[sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier !

[sensitive content hidden] has made this stressful experience very pleasant! She’s very patient, attentive and knowledgeable. I can always count on her for a quick response. Truly appreciate all she’s done for me, couldn’t have done it without her <3

I wanted to take a moment to share my thoughts regarding my recent experience with GloFox.

While I appreciate the friendly demeanor of the staff, I have unfortunately encountered significant challenges with support from both the staff and management. We were charged $1,500 despite not being fully onboarded due to ongoing software issues. It appears that the contract primarily serves to protect GloFox from customer dissatisfaction and the implications of its practices.

I feel that management prioritizes financial gain over customer satisfaction, which has impacted my overall experience. I believe there is an opportunity for improvement in how customer concerns are addressed.

Thank you for considering this feedback.

Other solutions such as Mindbody, Acuity, and Vagaro offered the features GloFox lacked but we did not discover these missing features until we signed a 3-month contract.

Spend more time than you think you need with the sales staff before committing. Software may work for a ton of companies but if you have a unique use case then ask every question you have before signing anything and make them demo everything before signing. They will not let you out of the contract even when they realize they will not be able to serve your needs. $1500 wasted.

Best regards,
Andrew Woodward

Very smooth onboarding. But very labour intensive manually transferring booked classes over from the old booking system

It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise

It was long but [sensitive content hidden] made it easy and nice.. she supported me all the time and was always there to help and support and explain all I need to learn. She the implementation much easier and helped even in her vacation.

They are very helpful, professional and have good quality of an app.

I really have appreciated my time with ABC Glofox - everyone is professional and positive

This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be.

Overall experience has been great!

We had issues with customers not approving payments. Customers received their purchase but we didn't receive payment! I flagged this with Glofox (it was a software flaw), they basically said tough sh*t. The customer support is useless, the software is constantly glitching.
Disgrace don't go near them,

Thank you, Glofox and Team for 2 wonderful years of admin Help.

Excellent. All down to [sensitive content hidden]. Her expertise and support is impeccable!

Amazing experience all round from enquiry with Brian, to the sales call with [sensitive content hidden]. They are a credit to the company.

Horrible customer service. Sold my gym in February 2023 and was charged extra payments of $1,239 in May, August and October. The June payment they got me on a technicality saying that I needed to give 30days notice before the next 3 month instalment was due. (I gave 23days). They charge you in 3 month blocks whether you are using the product of not.

They then charged me again in October even after they said they would not charge me again

Its not a cheap service, and especially expensive when you haven't used it for 8months and are still getting charged.

Operating system isnt that good to put up with the rude staff and poor customer service

Would NOT recommend.

Very good. The team have been fantastic at helping me navigate the set up.

The customer service is amazing! Very helpful and respond very quickly.

Very good experience

I have had problems around scheduling, double-booking and always being on the clock .

[sensitive content hidden]
, who ran through the demo process with me has been extremely helpful and supportive, as well as having good knowledge and experience of the industry.

Miserable bag of lies, deception and unkept promises.