While there are a few small changes i might make to really make this software a perfect fit for our business, overall our experience has been exceptional. Everyone we have worked with at GymMaster has been absolutely PHENOMENAL. Even for being on the other side of the globe and in a completely different time zone, they have been amazing at getting back to us quickly when we had any questions or minor issues. I highly recommend this software based on their exceptional service alone!
The GymMaster Software has been absolutely great for our business. We are actually a Car Wash but have been able to implement the GymMaster Software to manage our Unlimited Wash memberships as well as to use as our regular POS system. The POS part of the software has been very easy for our employees to use and making changes in the settings is quick and simple, especially when it comes to adding or changing products or memberships.
I wouldn't say that we disliked anything about the software but there were a few areas that could be tweaked to better serve other types of businesses, like our car wash. It would be great to be able to switch between users more easily. Our employees got frustrated logging out of one users profile and into theirs so we eventually just left it logged in under my profile and everyone just used that. It would be more user friendly (for multiple users like at our business) if there could be a way to have a basic version up and have users prompted to enter a user number or password when they complete certain functions like ringing up a customer or adding a new member. For cash transactions It would be helpful if the receipts could show how much was paid and how much change is due to the customer. or have a window pop up showing how much change a customer is supposed to receive. It would also be great to have the ability to turn off or customize certain fields such as medical information or member details as we don't need it but could use that section to track other information such as the vehicle information. For us, our memberships are attached to a vehicle and not to a person so it would be fantastic to have an option to track memberships in that way. It would also be great to have the option to use a barcode on a membership card or vehicle sticker instead of the RFiD tags.
Thank you so much for this feedback Clare, I have passed on your fantastic ideas and requests for a more specific type of software to be developed.
It has been an absolute pleasure working with you and we hope to be in touch with you in the near future with a more tailored software solution
I have used other Club Management Software at my facility in the past and I have done a lot of trials/demos of other software. GymMaster really is the best available - in my opinion. If you own a club, you owe it to yourself to do a demo.
Door access system is super reliable and has lots of great features (such as Tailgating recognition) to help you manage 24/7 access.
Developers are very good at helping with custom needs. They did a custom project for me in the beginning - the price was very reasonable and it has turned out better than I had hoped for. There have also been several times when I needed a small change made to a report or a setting - they were able to help me out quickly and free of charge.
Customer service is great - you are not going to find this level of customer service in many other companies.
Integrated billing is easy to use and works great - makes life easy.
There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club. There is a great degree of control over how everything functions in the software.
The software is getting new features all the time. Just in the last year I have seen a lot of great features added.
Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!
The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!
It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.
I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.
Thank you, Tosha! It's been our pleasure working with you over the last 10 months.
All in one solution for our business. Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.
When we were looking for a software for our 24 hour gym, we did trials on several different ones. We chose GymMaster because it offered an all in one solution for our business. This software does everything. I really like that it's super simple and very user friendly. Unlike most software's, Gymmaster can be customized to fit the needs of our business. About 6 months after we opened we launched an insurance paid program that we needed specific monthly reports for.... that weren't currently listed in Gymmaster. I made one phone call and those reports were setup and customized in our system. The reporting features, the built in POS system and the dashboard has saved us hours and hours of work. This software meets every need our facility has. A point of sale system alone would cost far more than this whole software does. This software and keyfobs, hands down, are the best prices you will find!!!!
So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.
keeps track of all my members easily. I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries. The 24/7 key system has cut back on payroll costs and brought in many new members. The software can be accessed from any computer or phone with web access. I can even lock and unlock my front door from my phone.
Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active
Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.
At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.
At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.
EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.
Hi Katheryn, thanks for your feedback and apologies for any inconvenience caused.
We?re committed to resolving client issues in a timely manner and where appropriate have provided compensation.
For support, currently we offer a 24 hour emergency number and standard support is 9am to 2am EST. In a minority of cases, delays may be experienced due to issues requiring a specialist or the support lines being busy. However, we will take this on board and move to 24/7 support in the near future.
Often, issues similar to those your club has experienced may be resolved through further training on using the system for the club?s specific needs, however we realise there is always room for improvement on our end.
Over the years, the continual development and improvement of GymMaster has been praised by the majority of our clients. Those who do not wish to see new features added to their system may request to be shifted to a server which doesn?t receive frequent updates.
I tried three different software companies before switching to Gymmaster and I have found my home and unless this company shuts down I will not be leaving them.
The customer support is second to none and they actually care about you and your business. They are very prompt on fixing problems and even taking suggestions and integrating new solutions into the software. Gymmaster has made my life night and day better and takes care of all our client and payment needs.
There is absolutely nothing that I cannot handle about this company.
Hi Tomi, thank you for the wonderful review. We are thrilled to hear that GymMaster has made such positive changes to you and your members. We take pride in listening to our clients to determining their particular needs and assist where we can. Please don't hesitate to keep the suggestions coming as we are always looking for ways to improve the system for you.
Profitability. Able to see our profits every time we log into the system and NOT having to run a report. Although I do still use the reports weekly.
Time Saving. I love being able to run the expired members report and TEXT the members directly. Our members love this feature as well. It's quick and easy to renew their membership. They prefer this over email.
Being able to access on my smart phone is THE BEST. I can let members into our gym with the click of a button from my phone and I don't have to physically be at the gym. The software is super easy to use and I love that I can customize reports to my specific needs.
Really, nothing. We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.
Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite.
We look forward to working with you as you achieve all your business goals.
We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation. Any technical problems have been dealt with remotely by gymmaster. I would definitely recommend them.
Easy to use
No down time
Fantastic back up from service staff/tech staff
Nothing springs to mind, we probably don't use it to its full potential
Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future
Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention. Email function to keep in contact with our students has made it easier to communicate keeping up with today's new trend of communication. Customization features are great it making it easy to create several different memberships to meet my students needs.
As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.
Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.
It was very easy to organize and create the memberships and different class options I wanted to offer.
The simplicity of the entire program. Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work. The customer support was by-far one of the best I have experienced with any product in my 11 years of being in business. They are very quick to respond to inquiries and are also quick to have the answers.
The one issue I didn't care for was the fact that I could not directly link my billing account to the software. I have used an alternative billing company for almost 5 years and would have loved to be able to have it all seamless instead of having to have the memberships in the GymMaster System and then still bill outside of the system. It made some double-work for me.
Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!
Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.
It had every thing I needed to run a small personal training gym.
Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout.
My queries were always answered immediately and the support was excellent.
Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.
Streamlined the entry/patron-recording process for our gym facility. That was the number one functionality of the product for us and it was wonderfully easy to use in that respect.
The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons. The support team is wonderful and are quick to help you troubleshoot as problems arise. The team is flexible to help tailor GymMaster to meet your needs. The software/hardware is also easy for gym patrons to use and understand. GymMaster helps create a seamless gym-entry experience.
As with all new technologies, it does take some time to learn the software. There is an adjustment period as you figure things out.
Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again.
They are working hard to customize features to suit different types of business. No request is ever denied without careful consideration. and the customer service is quick at answering
Sometimes the hardware fails, however, the new update has been great. The biggest con about this software is the reporting is inaccurate.
Hi Jarryd, thanks for your kind words, we really do pride ourselves on the development of GymMaster being driven by our clients.
We're sorry to hear you've been experiencing inaccuracies with your reporting - and would love to get this sorted for you as quickly as possible. Please send us an email to [email protected] with details of your issue so we can get your reporting back on track!
I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.
Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.
Thanks for your review, Kimberly. We're thrilled that GymMaster is a one stop shop for your business! Thanks also for your feedback about upcoming appointments. While we intentionally try to keep the dashboard as clutter-free as possible, we are always open to suggestion for a better way to display this information :)
Great software for medium to large business owners, with outstanding customer support services. Once the software was upgraded to 24/7 access, it reduced work hours by over 50%!
Allows 24/7 access for members without having to be on site 24/7 in person.
Updates have removed certain features that were useful to me. i.e., referral source
Hi Sonja, thanks so much for the great feedback, we love hearing how GymMaster has helped our clients!
We also really appreciate your feedback about the removal of the referral source - and have since reinstated it in response to your comment :)
The GymMaster System is very easy to use
The software is very intuitive to use.
The client file information is stored in a very readable format
The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.
Hi Chris, thanks for your wonderful review! We'll be updating the notes section in the next release to make them easier to be read quickly :)
My experience with GymMaster has been exceptional. They have delivered an outstanding service and understanding each time we call for assistance or looking for the best option on how we can utililize the software more efficiently.
Cost saving and user friendly.
The software has allowed us to set-up our schedule classes and other services to reflect our business needs. GymMaster’s reporting set-up and templates are taking our business to another level. The reporting allows our business to identify ways on how to improve our service and increase our revenue each week. As for the templates it has made is easier for us to reach out to our members daily.
Our customize app has taken our business to another level. Our member finds it easy to access and use our app.
Sorry I don't have any cons about this software. Changing provider to GymMaster has been the best decision for our business (gym).
Thank you for the great feedback. The team here at GymMaster are always thrilled to see how the software can make such a positive difference to our clients and the day to day management of the business.
We look forward to assisting you further into the future.
Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.
Easy member management and a great marketing tool! When used properly, the software more than pays for itself with picking up leads and customer follow up.
Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.
Thanks so much for your review, Michelle. We're thrilled to hear that you're getting some great results from the marketing tools in GymMaster!
The software is very user friendly. It is also fairly easy to navigate. If you need help with something there staff is very helpful and quick to respond. Anytime I have had a issue the tech support had it resolved very quickly
Had some problems with the software communicating to the database once in a while but that got better over time. At first when we had to input the programs with dates it was a little difficult to figure out but that improved as we continued to use the system. Just a lack of experience
Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist.
Wish you all the best and don't hesitate to contact us if we can help in any way.
Great customer service
I enjoy using gym master, i like how easy it is to navigate and they make it so simple adding members and billing them. I especially like how I have the option to bill automatically or manually.
No cons with this software I would recommend it to anyone who would like to keep track of their clients!
Thank you for this great review Tayo, it's a pleasure working with you. We will continue to deliver on great options for making it easier to run your business.
Easy membership management. Easy billing and point of sale. Great customer service.
I like how you can easily contact all of your members and that billing in integrated into the software.
Everything has been great! No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!
Thank you so much for this great review!
We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them.
We spent 4 months negotiating and going back forth on which club software company we should go with and landed between ABC and Motionsoft. We landed on Motionsoft...big mistake. After getting everything ready and setting up our Pre-Sales office for our newest location in late December ready for the January crowd...we were told that they could not have people signup online as we discussed and they could not make a mobile site work with their sign up system. All that to say that Gymmaster not only came in and got us going they did it a couple days before Christmas and worked over the holiday to get us up and running by January 1st. We have had bumps along the way but each time we hit a snag their tech team goes above and beyond to make it work for us. Even to the degree that their staff log in while on vacation to fix the issues we are having. They also are willing to listen to their customers and create a custom experience that works for best for our needs. I cannot say enough things about this company...if you are still trying to decide just stop and talk with GymMaster. They are the best in the industry in my opinion.
Thanks Jeff for the feedback, it has been our pleasure to be a partner with Athletic Apex.
We particularly enjoyed the opportunity we had to visit your Florida site location assisting in the initial GymMaster setup, seeing such an uncompromising health club concept in person was a rewarding and eye opening experience for us.
The support from gym master is awesome ! When you have to call they are so very nice and helpful ..
The only think would be the time zones ... they are located New Zealand .
Sometimes I have a hard time with their accent . This is the only thing I can say as a con... but it's really not
Thank you so much for this great review! We appreciate all feedback from our clients and appreciate your patience with our accent!
Customer service is excellent! Extremely patient and so thorough with their explanations. Easy membership management.
A lot to learn during the early stages of set up. The team at Gym Master were excellent at providing different options and solutions tailored for my small business.
Thank you for the wonderful feedback, Mendy. We take pride in GymMaster being an easy to use management system. For us to provide great support for our clients is paramount so we know you are making the most of what we can offer you and your business. Look forward to helping you grow further into the future.