Procare Solutions Reviews

It is easy to use and makes the day-to-day operations manageable.

Some issues with the fingerprint scanner and updates but usually resolved with a quick re-start.

Procare integrates easily with our payroll system. The ease and ability to communicate seamlessly with parents is key to the success of our business.

Limited newsletter background designs/colors. Wish there was a way for families to send us pictures.

The help team was very responsive to our questions

I did not like the platform or interface. It was expensive and did not meet our needs.

We have been using ProCare Solutions at our center for over 10 years. We love the accessibility and connectivity it provides between staff and families.

We would like to see ProCare Solutions and ProCare Connect app integrate the ability to allow parents to view their bills via the app.

Easy to use. Information is in one place and handy. I like the parent connection piece as it allows teachers to easily stay in communication with parents including sending pictures.

I would like to staff messages to work more like email.

Easy to learn and customer service is quick to respond.

I like using it to receive payments and communication with parents.

I love how easy the customer service is! There is an option to chat and if I do call, the customer service is top notch!

I do wish online forms were more user friendly. I still have to use another program to have parents fill out enrollment forms, and I know this could be done in Procare, it just isn’t very user-friendly so I have not switched over yet

WE love how everything is in one place for our families!

We wish there was a way to seamlessly place Creative Curriculum Lesson plans into ProCare

The efficiency, how easy it is to use and it has everything we need.

It has glitches at times and teachers cannot upload any information. They was also glitches in payments and some families were billed double.

The ease of using the app. I’m able to reach parents and the parents can communicate with me through the app. Not get lost as a text message would.

When they shut down and I can’t share the moments with parents. Procare is part of my selling process when I interview clients for the daycare. If it doesn’t work for the day, I do have parents who get concerned

Procare is a central location for student and families information, staff details and communication. It allows for many things to be done well and quickly.

There are some things that needs tweaking; thing we are not finding to be especially intuiative, but the software techs are very open to feedback.

Procare has many attributes that help to make our facility run smoothly, however, the top 2 things that set it apart is when I have a question with the software I am always able to get an answer quickly. I use the chat feature A LOT and I have never waited more than 15 minutes. It is quick and allows me to figure it out quickly. They also listen to you. When you give them feedback about things you want included that they do not yet have or if something needs to be adjusted in their system, they listen. They are constantly releasing new updates and at least 3 have been items that I had asked for.

They have many training videos, but I wish they had question-and-answer sessions with a live person for each of the items on the site. I know this would be difficult because of the sheer number of items they offer, however, at one point this happened because I was the only one who had signed up for a training session, and due to this, the leader unmuted us and allowed us to ask questions as he walked us through the training...it was so helpful!

Very user friendly. Nice to have one place for all parent communication.

I wish there was better customizations on what the teachers can have access to. It would be nice to have other limitations on admin vs non admin staff.

We've used Procare for about 8 years for our Before and After School programs, and this summer started using it for our summer day camps as well. I like the PIN check in / out option, as well as the option to set up carpools so that parents / authorized pickups only have to remember one PIN. The pricing is very reasonable. The app works well for communication with parents.

I wish it was easier to activate participants in the app. We sometimes have kids who are registered for the program but have not attended in a long time, so we inactivate them. But then they show up for a drop in, and it's not easy to re-activate them from the app.

It also takes quite a few clicks to get to the parent kiosk screen for parents to sign their kids in and out, and the steps aren't that intuitive. It would be nice to just have the parent kiosk with the PIN entry as a button on the front screen to get to it quickly.

Some of the reporting processes could be simplified - I wish we could customize the reports more.

Procare is an all in one management system.

The documentation of letters sent doesn't include enough information.

I like that it allows for in depth parent communication. I also like how easy the system is to use.

There are a handful of limitations within the desktop version for administrators. I wish there was an easy way to mark children absent. I also would like to see a higher quality documents system.

Procare is a great product for someone new to childcare management that needs a simple system

When we initially purchased Procare we bought modules and seats for local systems. Then several years ago we moved to cloud based services and minimal features and were then charged a monthly fee. Then about a year and a half ago we were forced to move to the full feature monthly fee even though we weren't using the features nor needed them. The new cost doubled monthly and made us look for a newer product.