Procare Solutions Reviews

Procare Solutions

4.6 (2,463)
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The #1 name in child care management software

Overall rating

4.6 /5
(2,463)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.6/5

94%
recommended this app
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2458 Reviews

Marlene
Marlene
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software for Child Care Centers

Reviewed on 2019/07/23

We love this program. It provides us with one place to quickly find out so much information. Log-in...

We love this program. It provides us with one place to quickly find out so much information. Log-in and see total enrollment, enrollment by classes or ages. Tracks child information without searching through files or looking in multiple places. Tracks employee attendance and any other info you might want to add like: Date of Hire, schedules, vacation time accrued or used, etc. Many things a pre-programed, but you can personalize it yourself or request assistance from a fantastic customer service person. This makes my job so much easier, especially with continual changes to State Day Care Licensing regulations. You do have to enter each child's information when they enroll, but once and it's done. Can update any information with only a few clicks and everyone that you assign a role can see everything.

Pros

Simplicity of use. Saves paperwork. Can be used to create reports. Easily see everyone who is still in the building (children and staff members). Records many different types of information (attendance, immunizations, medicals, state required paperwork, Food Program info for the USDA CACFP, tuition fees, and other misc info.) You can program it to add user specific information such as allergies, restricted pick-up, authorized individuals for pick-up, etc. We even have a door unit that stores fingerprints of authorized individuals for pick-up and then allows the door to unlock for entry.

Cons

W e have had to replace the door unit after someone cracked the screen and someone just chipped the fingerprint reader which may need replaced (it is still working). This is the result of individual user misuse though and not an actual flaw of the program or hardware. There is an annual update fee, but it is well worth the cost for the time and paperwork it saves.

Danielle
Overall rating
  • Industry: 2128
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Procare is very user friendly!

Reviewed on 2024/10/04

Pros

Very user friendly. Nice to have one place for all parent communication.

Cons

I wish there was better customizations on what the teachers can have access to. It would be nice to have other limitations on admin vs non admin staff.

Alternatives Considered

brightwheel

Reasons for Choosing Procare Solutions

We went from pc based technology to cloud based technology.

Reasons for Switching to Procare Solutions

Procare was cheaper than the other products offered by other companies. We felt we got more from Procare for our money.
Peter
Overall rating
  • Industry: 2128
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Procare "The Solution"

Reviewed on 2024/10/04

We have enjoyed using Procare for several years.

We have enjoyed using Procare for several years.

Pros

The software is complete and accounts for most of the needs to run your child care business. Regular updates in the software are very good and take into account the customer suggestions. Very good tech team.

Cons

Customer service phone wait times are horrible. The limitations we encountered with using the cloud and desktop versions was frustrating. The flexibility of reports could be much better.

Stacy
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glad I found this company!

Reviewed on 2024/08/20

Procare has been great. Setup was easy, we had great support and guidance. The Extended Day Team...

Procare has been great. Setup was easy, we had great support and guidance. The Extended Day Team is more organized now, our parents get invoices and information on their children more quickly. And for the price point it was well worth it especially since Procare is for these programs unlike the other system we used which had to be shoe horned to fit our needs.

Pros

I like the fact that this has cut way down on unnecessary paperwork and additional spreadsheets just to figure out how our Extended Day and Summer Camp Programs were doing. I also like how this has gotten about 99% of our families to pay online instead of with cash or check.

Cons

Navigating the reports to get all the information I need for the accounting department is a little cumbersome but I'm figuring it out.

Alternatives Considered

EZ School Apps

Reasons for Choosing Procare Solutions

Quickbooks was horrible. The directors of our programs are not business people and it was too cumbersome and complicated. Plus it had to be shoehorned to fit our needs which required a lot of extra spreadsheets and paperwork. Also the expense for what it did (or rather didn't do) for us was ridiculous.

Switched From

QuickBooks Online

Reasons for Switching to Procare Solutions

I found a few different companies that worked with Extended Day Programs. Working with our Program Director we decided Procare served us best in terms of what the product could do and for its price point.
Chelsey
Overall rating
  • Industry: 2128
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great System; needs some glitches fixed

Reviewed on 2024/10/07

Overall, they have seemed to be available for when we send in feedback or need assistance.

Overall, they have seemed to be available for when we send in feedback or need assistance.

Pros

It is a great way to connect school with the families. We like that children can be individually tagged so you can group them in various ways such as messaging. We also like how parents can view their child's day.

Cons

The system does have some quarks. It seems to be slower than other programs we have used. Sometimes the system is down and parents are unable to sign in or receive messages/updates throughout the day. We would like to be able to use a laptop (desktop) to be able to use for a sign in kiosk. Some things we can do on the iPads are not accessible on the desktop and vice versa. One thing that is not working right now is signing incident reports. There seems to be a glitch in the system when we submit for a parent to sign and it will not go through after the parent has signed.

Jill
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quality early childhood communication tool

Reviewed on 2024/10/04

We have found Procare Solutions to answer questions quickly and walk us through any situations...

We have found Procare Solutions to answer questions quickly and walk us through any situations where we need more training on the various options available.

Pros

Our families enjoy the ease of use and talking with teachers in real time regarding their child's day. Payment options are incredibly simple, and parents enjoy the convenience.

Cons

I would like ProCare to have a better option to upload weekly lesson plans on the app. Right now we simply take pictures of lesson plans at the beginning of the week and share them in our students daily activities. A user friendly lesson plan option is our biggest con at this time.

Myah
Overall rating
  • Industry: 2128
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We love Procare!

Reviewed on 2024/10/04

We have loved utilizing Procare for all of our childcare management needs. The program has been...

We have loved utilizing Procare for all of our childcare management needs. The program has been flawless, and the customer support and training videos are exceptional.

Pros

Procare is extremely user friendly, functional, and has lots of features specifically crafted for childcare!

Cons

We haven't run into any issues with Procare. We greatly appreciate how well thought out it is!

Mattie
Overall rating
  • Industry: 2128
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Communication

Reviewed on 2024/10/04

We have had great expereince overall and families seem pleased with the information they receive...

We have had great expereince overall and families seem pleased with the information they receive through the parent portal.

Pros

Procare is a central location for student and families information, staff details and communication. It allows for many things to be done well and quickly.

Cons

There are some things that needs tweaking; thing we are not finding to be especially intuiative, but the software techs are very open to feedback.

Michelle
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LOVE PROCARE

Reviewed on 2024/10/04

Great experience!! Would definitely recommend to others.

Great experience!! Would definitely recommend to others.

Pros

Ease of use and setup. Support staff was great with assistance and answering any and all questions throughout the setup process.

Cons

Needs to be a way to archive employees so their records are still accessible in the system.

Alternatives Considered

brightwheel

Reasons for Switching to Procare Solutions

Ease of use, payment processing, and employee sign-in
Chloe
Chloe
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good but tweaks are welcome

Reviewed on 2024/07/16

Pros

My staff has mentioned that they like the napping/diaper functions.

Cons

Lesson planning has been a bit difficult, and for some reason it will not allow us to print the lesson plans landscape-wise. It is also somewhat difficult to find the total number of children attending at a glance.

Connie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Saving time, saves money

Reviewed on 2019/07/12

Overall, Procare has been amazing and provided us with prompt and effective support. We've been...

Overall, Procare has been amazing and provided us with prompt and effective support. We've been with them through all the different stages of software development.

Pros

It provides an attendance record that allows me to stay on top of building census. It also allows me to process tuition on just a few clicks. It works with our door strike security

Cons

The software update that was done last year did not work with the Procare interface and crashed our computer. Procare offered to send us a new video card that would fix the issue however the expense of a technician to repair it is on us. The alternative is to mail them the device and to go without a check-in station(which also allows access to our security system and unlocks the door for parents.) This options had a 2 week turn around in which our program would have no way to secure our door to the center. Additionally, I do not like that when they change software or Hardware, it is the customers responsibility to absorb the loss of the use of outdated equipment . The initial investment is not cheap and the updates are absolutely mandatory, to mainitain functionality. Also, the number of seats you need to run your business can vary based on how much of their products you use. everything has a cost. This cost does not include equipment that you need, it just is the ability to access your software that you are already paying for.

Chalayne
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Procare is the best over other softwares I've tried

Reviewed on 2019/09/11

Collections and Tuition Express has been a blessing, almost EVERY parent Has been impressed with...

Collections and Tuition Express has been a blessing, almost EVERY parent Has been impressed with the idea that we can take a debit or credit card they can also login in the evenings after they've taken care of their families and pay their bill or check on tomorrow's schedule it's made our life easier. I like to work smater vs harder and thus totally fits in to with us.

Pros

I love just about everything in this software it is so efficient. Covers all my bases for the business side of things and customer service side of things. I've dealt with other softwares in my career at least 4 and this is the best. I can't see me ever changing software again. I use it for everything and there still Room to grow. I still need to learn things that I'm not using to the fullest, so I got more than my money's worth. I highly recommend that you give it a whirl. I don't think oe see anyone being disappointed. The support team there for us is truly AMAZING. THANK YOU Procare!!

Cons

Learning or trying any new software is difficult and a nightmare in itself. Y
This was not a nightmare and I have more to learn and it's already doing so much for me. If that's what I like the least I'm doing really good.

Alternatives Considered

Crystal Practice Management

Reasons for Switching to Procare Solutions

I have used crystal management before when I was doing optometry and a couple other software programs that were very difficult to navigate not user friendly. E Worked with them for over 10 years and became wary and more frustrated with what they couldn't do; pro care really is ALL that.
Mo
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Left Kinderlime but came back after 2 months!

Reviewed on 2019/11/19

It's got all the bells and whistles yet maintains a clean and uncomplicated design. We actually...

It's got all the bells and whistles yet maintains a clean and uncomplicated design. We actually tried going with a competitor after issues with Stripe and dealing with Kinderlime's messaging system and came back after using the other one for 2 months. Kinderlime truly is so user friendly and if I ever have a question, I get a response within the hour. It's good to be home!

Pros

This software is so user friendly! The layout and design is easy to navigate through. The billing feature has been the greatest asset using this software.

Cons

Our biggest issues with Kinderlime have been over the messaging system. I don't like that it doesn't show the string of messages between the parents and staff. You can't see at a glance if a staff member replied to a parent's message and sometimes messages get missed and no one replies thinking someone else did. It makes us look unprofessional when we aren't sure if a message has been answered. Our other issue was with Stripe and almost $20,000 not being deposited into our account for 3 months until our accountant caught it. No one from Stripe or Kinderlime informed us that they were needing additional info for security, even though we had already been using the system for over a year. It was nearly impossible to speak to someone from Stripe with NO customer service. Another level of communication between the two would be helpful. Kinderlime was so helpful in getting the issue resolved.

Babita
Overall rating
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Most advanced and well managed child care management software for child care business !

Reviewed on 2023/04/26

Procare solutions online platform is proven to be one of the most effective child care management...

Procare solutions online platform is proven to be one of the most effective child care management business platform to improve the child care experience. Child care management business is revolutionized by this software as it has automated all the manual activities and tasks throughout and has improved the efficiency and effectiveness of child care outcome with improved revenue and less expense burden on manpower cost

Pros

The software is easy to use and understand. The training provided on utility of the software is well understood by target audience easily without much hiccups. The child care management business and system has been automated after introduction of Procare online software in mainstream business end to end. The auto capturing of attendance records of child management system in schools and day care is done easily without any manual intervention or issues. We have been able to streamlined our revenue system with this as it helps in auto calculation and collection of fees in systematic and structured way. This is one of the leading and most progressive way of best in class online child management system efficiently.

Cons

No issues as such. Though, we request for multiple logins /child logins after buying subscription without any restriction on number of user fir using the software by multiple user profiles. Also, the trial period should be further extended so that a conscious buying decision can be made before final buy.

Alternatives Considered

Kangarootime and Lillio

Reasons for Switching to Procare Solutions

Procare solutions is the one stop child care management solution for businesses in this line and also for parents. It has immense capabilities to manage the child tracking and attendance in day care and schools effectively. It ensures the best in class child care provision to your child in streamlined manner with complete automation of involved processes and operations

Response from Procare Software

Thank you, Babita for taking the time to write a review of the Procare platform. I have sent your trial feature update over to the product team for consideration.

Christie
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Product review

Reviewed on 2023/07/25

Overall it has been responsive to any suggestions we have had and has kept us up to date with our...

Overall it has been responsive to any suggestions we have had and has kept us up to date with our families.

Pros

It accurately keeps us up to date and is easy for people to access throughout the whole program. We also like the reports and things you can run as well for keeping others in the know.

Cons

The app and the online version are kind of disconnected. There are times data does not sync from the online version to the desktop version and vice versa which can make things difficult.

Denise
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

You can do better.

Reviewed on 2023/08/03

I would describe it as hot and cold. I am resentful that I was forced to switch from Sandbox but I...

I would describe it as hot and cold. I am resentful that I was forced to switch from Sandbox but I am doing my best to make the most of it. I get good feedback from the parents and frustration from the staff.Overall, I plan to stick with it in hopes that you will continue to improve services. I really appreciate the substantialness of this survey. It allowed me to say what I really think and not just guide answers on a path that suits the company best. This level of survey gives me hope that Procare actually does care about their clients. Thank you.

Pros

I adore [sensitive content hidden], who gently guides me through trainings. Give her a raise, give her two raises, she's awesome.I like that the parents like it.Tuition express seems pretty good. Needs a few tweaks, but otherwise a decent product.I like that it works with both apple and android fairly well.I love that you can send video and it's good quality.I feel like I will appreciate more features as I learn them.

Cons

1. Reports. The absolute worst! I shouldn't have to buy another program just to download, read and print out simple reports. Please see your SANDBOX reports and do that.2. Messaging. Maybe add a filter that allows me to see my message 1 time with everyone I sent it to. I do not need to look at the same message 120 times on the same page! 3.Chat bots... I agree they need to be there, but they're not super accurate or always that helpful.4.Customer phone support. I sat on hold for 47 minutes yesterday. Maybe add a wait in line, call back feature.5. Newsletters, attachments and flyers. This could be a little more user friendly. I would really appreciate the ability to upload premade flyers, parent announcements, calendars, etc in the messaging feature.

Alternatives Considered

Data Sandbox and brightwheel

Reasons for Switching to Procare Solutions

I didn't, I chose Sandbox. Procare called and said they bought Sandbox and honestly they were the next best choice but I'm pretty salty about it. I really loved Sandbox.I'm hoping Procare will grow on me eventually.
Rebecca
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Too many systems that don't sync

Reviewed on 2024/06/12

They must have acquired several different companies and tried to merge the products. They had...

They must have acquired several different companies and tried to merge the products. They had limited success. They'd be better off scrapping all of them and starting fresh, rather than try to make things fit together. There are too many things that should sync and don't. There are too many different websites. None of them does all the things you want, even for one specific task. For example, reporting meals for food program. I have to go to the desktop version for the most accurate reports of attendance. I can't see the meals actually consumed there, though-- the meals feature on desktop only auto-marks meals that should have been served based on times kids were there (not okay for food program). The meal report is on the online version. But I have to double-check, because if an infant doesn't eat actual food, it doesn't count them as being there or as eating a meal. And if meals were accidentally entered twice (because the app makes it really hard to tell if the meals were entered yet), it's not easy to correct the totals. Nothing works quite like it should!

Pros

I liked the idea that it would do billing, online payments, parent engagement, and attendance tracking all in one. It doesn't. It does it all in three or four, and the parts don't talk to each other.

Cons

If the desktop and online versions both have a feature that says "immunizations," they should sync. I should not have to enter things twice! We painstakingly enter the children's schedules in the desktop version for billing, and online it doesn't even tell us what days of the week they're scheduled, let alone what times! Parents can pay through the app, which is great, but if you want it to automatically charge them the 3% fee for credit card use, they can't pay through the app but instead through MyProcare.com. The desktop version has a button for Tuition Express. Is that the same as their website, tuitionexpress.com? Of course not! Can you see the same stuff? Nope. Don't be silly! Is the product support number for all the things the same? Nope, different one for each aspect!

Alternatives Considered

brightwheel

Reasons for Choosing Procare Solutions

Cost, and all of the features we needed were supposedly combined into one product. It's NOT one product. It's a bunch of different ones that sort of talk to each other, but not quite. We're going to continue to use ProCare for our billing and online payments, but go back to Lillio for the parent engagement aspect.

Switched From

Lillio

Reasons for Switching to Procare Solutions

The fact that we were already using ProCare desktop to do our billing.

Response from Procare Software

Hi Rebecca - Thank you so much for taking the time to write this review of Procare. We're sorry to hear you're experiencing issues with using the software. We would love to connect and discuss features with you to ensure you're getting the most out of your Procare software. If you could reply with your contact details, that would be great or reach out to me at [email protected]. We look forward to hearing from you and hope we can improve your experience with the software!

Mark
Overall rating
  • Industry: 2128
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Software for our Daycare Center

Reviewed on 2024/07/24

I love the ease of use and all the features that Procare has to offer. My only issue is not being...

I love the ease of use and all the features that Procare has to offer. My only issue is not being able to have parents who want to use credit cards be charged the processing fee for their charges directly. We only can offer ACH transfers now due to this issue.

Pros

Love all the features, child log in/out, parent payments, staff hours etc.

Cons

I wish that parents could use credit cards and get billed directly for the fees based upon what they charge on their card. Another software we used could do this and we were told that Procare can't. I wish that this could be figured out as it would make it so much more convenient as we have to use Square when parents want to use thier credit card.

Alternatives Considered

brightwheel

Reasons for Choosing Procare Solutions

Cost and features and ease of use and not friendly

Switched From

brightwheel

Reasons for Switching to Procare Solutions

Cost and ease of use and amount of features
Kimberly
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great software but needs some tweaking

Reviewed on 2019/08/02

As described above, it has many perks and we do appreciate the flexibility it has given our school....

As described above, it has many perks and we do appreciate the flexibility it has given our school. I would absolutely recommend it to other people. However, we switched from an older version of Child Care Manager and lost some basic functionality for an "upgraded" software. Those issue need to be addressed to make sure this software stays as competitive as it needs to.

Pros

It's easy to use and offers the components we need. Helped us be able to use credit cards for our families and offer online registration. Great for tracking staff hours, shot records, etc. I like that this service is cloud-based and be accessed off-site. Makes my job easier.

Cons

It's missing some common sense elements - such as allowing families to enroll and complete all data for younger siblings. We have to do it on paper and enter the information manually. It is also missing some niceties such as preprogrammed signatures on emails - when you send them many times a day, it gets frustrating having to type a 3-4 line title each time. These are just two examples, but there are many small, yet inconvenient issues like these. Seems like these types of things were overlooked and could be easily corrected. We have called customer service with numerous questions and for the items that were not offered, we explained the need for them. NO CHANGES HAVE BEEN IMPLEMENTED TO DATE. It's frustrating that customer feedback isn't a bigger priority.

Faith
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Carpool function and Alphabetizing problem

Reviewed on 2019/11/20

Pros

In the two years of use of Kinderlime there have been alot of adjustments and learning of how to best use this product to meet our needs. The customer service is always very responsive even though we are in a totally different timezone. They have also sought to resolve issues as they come up as relate to our specific organization and help direct how to use things that we have trouble with.

Cons

I am reviewing two features as they are what I am currently working through in using the software.
1. We have been trying to implement the carpool feature to avoid individuals having multiple pins for different children they are picking up. The carpool feature is too difficult to monitor. When the caregiver is a parent, the next time that name is used as a carpool it must be added as a carpool to each sibling even if they are linked. Also, to use the carpool feature the individual must first be a parent or caregiver in the system on another child. If that status changes in any way (original parent or caregiver is deleted) the individual is also deleted from being a carpool entry in multiple other locations. There is no warning pop up indicating the individual being removed will also be removed from other locations.
2. The alphabetical sorting not traditional alpha order and does not match up to other lists causing confusion when making comparisons between other school softwares or reports that use normal alpha ordering. From what I have observed Kinderlime alpha order does not consider any commas or spaces thus greatly affecting sort order (for instance a traditional sort would consider the punctuation and spacing to show Su, John; Su, Joseph; Su, Lisa; Suki, Mary while kinderlime makes the order to be Su, John; Su, Joseph, Suki, Mary; Su, Lisa ignoring the commas and spaces looking only at the actual letters. In a longer list this is very frustrating & confusing.

Sherrie
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Unfortunate investment of time and money

Reviewed on 2020/01/17

Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a...

Overall I think the core and idea of procare is beneficial but ONLY if it works. Can't use a product if it is continually locking up.

Pros

This has a great foundation of ideas. Student check in/out, Employee check in/out, billings, time tracking, payroll, general ledger. Truly an all in one for a small preschool. Too good to be true for sure!

Cons

The cloud base software clearly has issues they can not fix. Our check in computers are constantly locking up since the last update in November 2019. After using the same computers and hardware for 5.5 months they ran an update and now problems. We manually key in employees and students often which is time consuming because the computers are locked up at the time parents are picking up or dropping off. Tech support is NONRESPONSIVE to emails and hold times are on average of 35-45 minutes when calling tech support. They said today it is because they are "swamped". That speaks volumes, that means their product ISN'T working. They have been "working on patches to fix this" but in the mean time they have used the excuse it was because I wasn't hard wired to the internet. After the expense of hiring someone to run the wire and hardwire all of the computers they still are locking up. Now Procare support wants me to replace the router because it maybe causing problems. Cutting my losses at this point. A lot of time invested in a software that locks up frequently through out the day.

Training is horrible and much of my experience has been self guided. They do have an extensive online resource which is very helpful but yet time consuming as you navigate which article you really need. When training is scheduled it has been late and limited to one function of the software. When asking about other functions you are directed to schedule training for that specifically.

Response from Procare Software

Sherrie - We're very sorry to hear about on-going issues with the check-in system at your preschool. This appears to be a unique situation and we will work with you individually to resolve it. It's true that January is typically the busiest month for technical support; it can be easier to reach us later in the day (after 2:00 p.m. Pacific) or to email a request to [email protected]. As to training, we are happy to get you whatever help you may need. We will reach out soon to see how we can help.

Amanda
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We are a licensed preschool and childcare facility that has used the software daily for many...

Reviewed on 2018/02/22

Daily operations, accounting practices, collecting staff and student information and communication.

Daily operations, accounting practices, collecting staff and student information and communication.

Pros

ProCare's versatility is extremely impressive. We use this application for students and staff alike as our sign in station and communication tool. This helps us track student and staff attendance down the day and minute which is invaluable to grant reporting, payroll and tuition reimbursements.

ProCare also has many useful faucets for early childhood organizations, such as behavior tracking, immunization records, emergency contacts and other pertinent information. As a Director that is responsible for all billing, income collection, and taxes, one of the most useful and irreplaceable aspects is the Family and Agency Accounting sections as well as Tuition Express. These areas are key to making sure we stay on top of our financial health.

I honestly cannot say how phenomenal this software is. The substantial amounts of report types are endless and extremely helpful in all areas of running and producing a professional preschool and child care facility.

We are also a two site facility and switching to ProCare Cloud has been the best monthly investment.

Cons

Interfacing software with our Website and Facebook Page. We recieve a lot of traffic through these sites and we would love to be able to collect date straight to ProCare through these web resources.

Response from Procare Software

Amanda ¿ We¿re glad Procare¿s versatility helps your center in so many ways. It¿s also great to see your suggestion about integrating with your center¿s website, Facebook, and similar places parents seek information. One way you can do that right now, as a Procare Cloud customer, is to place a link on your site (or anywhere you choose) for new families to register online. You can also make a link available for current families to log in, review information, choose schedules, pay online, and more at MyProcare! See: http://procaresupport.com/myprocare-overview/

Shannon
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Child Care Management

Reviewed on 2023/07/14

I feel our overall experience has been positive. We haven't had too many issues other than an...

I feel our overall experience has been positive. We haven't had too many issues other than an occasional outage.

Pros

I like how parents can see real time updates on what their child is doing at school - diaper changes, mood, meals, naps.

Cons

I feel that when a staff person is added there should be a bare minimum of what features they can access. We inputted a new staff person and their email was incorrect so the person who received it go into our school on procare and changed the names of the classrooms and was able to see the personal information of each child.

Alternatives Considered

Educa and brightwheel

Reasons for Switching to Procare Solutions

The ease of use was better.

Response from Procare Software

Hello and thank you for your review. We're glad to hear that you're enjoying the ease of use with Procare and your families are seeing real-time updates on their children to give them peace of mind throughout their day. In the future, if you add any new staff members and want to limit the access they have, select "Non-Admin User" which will give them access to log into Procare and the ability to clock in/out with a PIN, but limit the rest of their access or make them unable to view staff information, billing, lead information, reports, etc. You can also edit permissions for different user types under your account settings to further customize default staff permissions. Please read our support article here to find more details on how to make these customizations: https://help.procareconnect.com/en/articles/2781020-managing-staff-access-roles-permissions

Sandy
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Why we use Procare Solutions.

Reviewed on 2023/09/06

I am very pleased with the staff any time I need to call and ask questions or when using the chat...

I am very pleased with the staff any time I need to call and ask questions or when using the chat option online. They are always helpful and polite and respond quickly, which I value.

Pros

Procare Solutions is an easy way to organize the children and their families in one convenient place. It allows us to archive children and yet still connect them to currently enrolled children. It helps by tracking monthly tuition payments and sends reminders to families to pay their tuition on time. This frees up my time as the manager of monthly payments. It helps me stay organized with my billing and payments allowing me to run any report I may need. I love that it gives parents the tax information as well.

Cons

I enjoy working in Procare but, sometimes I find it difficult to explain to our parents how they need to set it up on their Cell phones. You they are not a very tech savvy person we have to physically show them on their phone which in turn takes up times . This could be my fault, there may be an easy hand-out that Procare has ready for us to give to families that I may not have seen. All in all , I am very happy with Procare especially what we use it for.

Erica
Overall rating
  • Industry: 2128
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

We're using it more and more!

Reviewed on 2024/07/02

Overall it's a great software solution, and we plan to continue using it in the future. As with any...

Overall it's a great software solution, and we plan to continue using it in the future. As with any product that tries to do more than one thing, not everything is done with excellence. We are learning about new features everyday, and in most cases Procare makes our jobs easier!

Pros

Procare used to be just to manage student enrollment and tuition payments. Now it's so much more! We can send messages, photos and newsletters to parents, and we control who can view them. Staff use Procare to clock in, and payroll has become so much easier! We're hoping that using staff to take student attendance will increase the accuracy of the reports.

Cons

I have two teachers who are dissatisfied with the parent messaging to the point that they decided to use a different messaging app. That is due to the fact that they have no way to tell which parents have seen a message unless that parent takes the time to send a reply. A quick reaction button would help. We also have parents (i.e. our room representatives) who want to be able to message other parents and cannot. I am not a fan of the staff messaging system - if I send a message to all staff asking who can stay late, and then a second message asking who wants to order lunch in, there is NO way for me to tell which message a staff member is replying to because each response comes individually rather than as part of a thread. None of them can see the others' replies either.